I dropped my car off to get it detailed and Lise and Carter did outstanding work; much better than the dealership I purchased it from 3 years ago. GREAT JOB!
Excellent customer service, particularly Elmar Ramirez who assisted us from beginning to end, with excellent knowledge, organization, coordination and good humour! Highly recommend!
Over the many years I have shopped here, Lacombe Ford always has the best prices and always treats us with respect.
Very friendly staff and good service 👍
Just wish to express our happiness with Lacombe Ford. We had heard excellent things about them and decided to take our business there. Have to say, they are of the upmost customer service and the professionalism and kindness is at a level you just don't find in a lot of business's anymore. So nice to see.You set a bar. Shyanne, you are amazing. You have new loyals with my husband, Chris and I. Thank you for everything. Ford head office should recognize you for your efforts as they are rare and invaluable. 👏 Thank you. Means more than you know.
Absolutely the best best parts people we deal with
Thankyou Phil, amazing, and Tom, Jen, and a birthday gift and card too, highly recommend you!
Fantastic place with a helpful and friendly staff really helped me out in a pinch when I needed it. 10/10 would return
The sales，Cody， is a very nice guy. We really liked his service, even though we didn't make the deal.
I purchased my second Ford Escape from Lacombe Ford. Aside from excellent salesmanship and the patience to answer all my questions while buying my new Escape, the ongoing service and dealings with the dealership staff have been very positive. I suggest any person looking for a new or second-hand Ford should come to Lacombe.
Now, if you are lucky enough to live in or around Lacombe, stick around for the service. I can tell you that the staff work hard to do their best to earn and keep your trust. They also work to reduce cost as best as they can. I value customer service and relations building... and the interactions with the staff.
A shout out to Dale, keep being the relaxed you. To Elmar and Brianna in the service department, and Chantelle and Chuck for always checking in the any service performed went smoothly. - LV
Great service, very knowledgeable, fair price.
These guys are awesome. Top notch parts and service departments. Very accommodating.
We’re from Edmonton and purchased a CPO vehicle 3 weeks ago. Purchase process was seamless and the staff were very friendly and accommodating. I encourage folks from the bigger cities to give this dealership a chance to earn your business. Thanks Lacombe Ford!
Excellent customer service and great prices on great vehicles. These folks really want to earn your business. A+
The customer service in every department is outstanding! I moved to edmonton and still brought my to then to service. Sadly I didn't come back when I sold the car and bought a truck. The terrible customer service at most all dealerships in edmonton has changed my mind. When it comes time to upgrade ill be making the drive down.
If it wasnt for the one mechanic that works here I would have burned the Ford lol
There was a mechanic working on the vehicle not through Ford and was getting frustrated from the axle bearing not working, I ordered an axle bearing from napa, from the ford parts department, I even showed the parts department the bearing comparison and asked how its suppose to fit in, 3 different parts people said it just fits in, the parts number has been upgraded and its supposed to look like that 🤦♀️ the mechanic was standing there last time we went in so my friend asked him if he'd look. Literally, a half a second and the mechanic says "it's an aftermarket axle. That explained alot! I just wanted to get home so I wound up towing the car to the Ford dealership and had them put a new axle in.
I have been going to Lacombe Ford for years. Oh I've looked at other places to buy a vehicle and I even had service done on my vehicle elsewhere. But I always go back to Lacombe Ford. Why....the people make the place! In the service they are awesome. They will drop everything to make sure I have air in my tires, look at a problem, or even put windshield wipers on for me. They always get what I need in quick turnaround and work around my schedule. On the sales side, they always seem to come up with a deal for the vehicle that I want. From sales to even the scary financing. Alex was fantastic. I took the Fusion out and said Yep that's the one. Claire was awesome and very understanding and helpful with the finances. I would go nowhere else to service or buy a vehicle.
I have forever been a ford driver and used Quick Lane and the shop for regular maintenance for a long time. I now drive a Jeep and have continued to have - hands down the best service and outcome at Lacombe Ford. They have saved me thousands of dollars on a misdiagnosed transmission and let me tell you, it's been a year and the Jeep is running like a dream. The mechanics are knowledgeable, helpful and will take my vehicle for a test drive if I think something's just a little off. I hope you get to experience the charm and quality service that these guys offer. Not to mention best oil change deal and special offers (I just won $200 over the summer in a spin to win deal). Just amazing. Thanks everyone at Lacombe Ford for all you do. Don't forget about the sales at the dealership, they are pretty great as well.
I recently bought a vehicle from here. The service was great. My salesman Alex Carlson made the process very smooth. I would reccomend anyone to him 10/10 service!
Sending a great big thank you to Brian Kalev "our super salesman" for coming to my rescue and giving me a ride home today!! I really appreciate you taking time from your busy day to do this favor for me. Thanks again!
Very dissatisfied and disappointed. They used to very good shop but recently I had taken my escape to get looked at for a rear end howl, they said the howl was from my front wheel bearings and my tires. They said tires create road noise ect and not to worry but my front wheel bearings are completely worn out on one side and going on the other, I was suspicious considering I came in for rear end noise not front end plus I had just gotten my front wheel bearings replaced a year previous so I got second opinions!
Turns out there’s absolutely nothing wrong with my wheel bearings, not the back or the front but what’s causing my noise is I face a bent rim making my tire cup. Ford told me that it was road noise and didn’t even check the tires as far as that goes considering they did not tell me or put on the report that I had a bent rim or tire cupping. They literally wanted me to pay for something that wasn’t even wrong with my car and would also not even fix my problem!!! Very dissatisfied and upset I spent the money on a diagnosis check just to be screwed around
0/10 would not recommend
Awesome people who genuinely Care about their customers! Great service!
Amazing experience at Lacombe Ford recently. Darren, Brian, Tristan and Claire made the entire process super quick, and enjoyable. I have NEVER had a vehicle shopping experience go this smoothly. Huge thank you to everyone that helped us out this far.
They were amazing and wonderful people to deal with. We needed a second opinion on a vehicle that my daughter bought and they were able to get it in right away to have a look at it and give us an honest evaluation of the car. They also found a recall on the car that they got the parts and fixed it immediately!! They were very kind and understanding and we will definitely be dealing with them again. Thank you so much to everyone there for setting our minds at ease and making it an ENJOYABLE EXPERIENCE and not leaving us wondering if we were being lied to just to make a sale! Means a lot to me and my daughter. The ladies at the front desk treat you like you matter!!!
Lacombe Ford - Community Heros - Assisted Mary C. Moore Public Library in getting portable plexi glass partisans for our public computer desks to keep our community members safe. Delivered the plexi glass and holders and 100 face shields produced in Ford Factories. Chantelle with Lacombe Ford reached out to us and they donated the items to get our doors open for our community. Five Star service. Five Star commitment to Not for Profit businesses in our community. The nicest people to step up and do this for our community library. This is a very generous donation. Lacombe Ford is in the community.
I have owned many Fords over the years, and I can honestly say I could never give any one of those dealerships a review. Lacombe Ford know you by name, they know which family drives which vehicle. We bought our kids an older Expedition and they remembered when they called after our service, that we had said it was our girls truck. They treat you like family, so they will always have our business!!
Bought 4 Vehicles here in the last 10 years, their customer service is 10/10. I love their tires for life program and their services keeps me driving back for my regular maintenance no matter where I'm living.
Awesome. Good choice of vehicles. But most of all the people. Everyone I talked to seemed happy to work there and be there to help me but didn't pressure me to buy..Good prices and they were reasonable to negotiate a deal with me . Your team is built tough..built tough to beat. Thank you. Raymond👍
My Fiancé and I just bought a new truck and had such a great experience from all the staff at Lacombe Ford! Our salesman JT was great to deal with and financing was a breeze with Claire. Highly recommend anyone looking for a vehicle deals here!
I gpt the best truck buy or vehicle buy in my life at Lacombe Ford. They bought out one F150 Ford I had, and they gave me a new F-150 a few years back, and I put an extended maitenance package on it, and eventually a remote start, and a cover for the cargo hold. That was in 2012. The truck works excellently, and the service is the best in the world. Plus ther is tiresd for life. Lacombe Ford is the place to get your car and truck. I'm allmost 73 and I have been dealing with Lacombe Ford for a long time. As someone said in the movie Men In Black they are: "The best of the best of the best." Dale Carter Lacombe, Alberta
I love this dealership one of the best I have ever dealt with great service people
Customer service is outstanding and everyone is very friendly. I bought tires and when I went to put them on there was a tear in one of the side walls. Taylor went above and beyond to fix the problem and ensure I was satisfied. I would go out of my way to use Lacombe Ford again!
Purchased 2 vehicles from dale. Was great to deal with. Sales was better than anywhere else I have dealt with. Service was good too when I did have warranty work.
Friendly, prompt, quality service with competitive prices. Diagnosed
and repaired a climate control issue; replaced the windshield; priced out requested tire options and more on our 2013 Explorer. Would I recommend? Yes!
Friendly, informative , nice people and great deal on cars
I'm happy with the oil changes, they always look over the whole vehicle.
Very helpful. Great job in a timely manner
Stopped in unexpectedly as we noticed our vehicle had a large plastic piece hanging down while driving. Harold, our service technician, went absolutely above and beyond to help us fix our vehicle and get back on the road quickly. He was kind, courteous, and made our experience so positive. Thank you so much Lacombe Ford for your amazing customer service.
Dealing with Lacombe Ford was once again a great experience. I will buy there again and always refer my friends.
Always ready to serve you with no pressure and positive caring staff
don,t know much about their sales department, now but in the past , could not get the deal i wanted , went to Fourlane to purchase,But Their Service is AWESOME//////
We made an appointment on Thursday for Monday morning, it was suggested we get there around 8. We get to the location shortly there after, we are not in the system the appointment was not made and we had to drive 30 mins, my husband took time off work and they did not even have the right part to get us in until the following day. We asked why the parts were not ordered as the lady we made the appointment knew the reason of the service call. we just moved from Calgary and indented to use this dealership for both of our vehicles. Well that simply is not happening now. This is extremely poor customer service, lack of communication, simply not capable of doing their job of inputting appointments.
Submitted my car for a change oil and they broke it. And yet they can’t accept that fact that their incompetence was the result of my car braking. Won’t even fix my car even though they were the ones who broke it in the first place😕
I’d say the worst car repair places. Wish I could rate they store a 0
DO NOT GO TO QUICK LANE!
Recently moved to Lacombe and took car in for airbag recall. Excellent care from competent Service Dept. Subsequent warning light issue accommodated & diagnosed quickly and efficiently plus apprising me of battery issue before a long trip and then rectifying. Appreciate staff enthusiasm & professionalism. Also observed that people genuinely like working there - that says a lot. Never had same vibe from MGM in Red Deer.
Had my car detailed at Lacombe Ford yesterday and WOW they did an amazing job! Pricing was more than fair and they sent me home with a car that was as clean or cleaner than the day I drove it off the lot. Keep up the great work guys, I'll certainly be back in the future!
Matt P
Lacombe Ford was an excellent place to buy my new car. Tires4Life and the O.A.R. programs are an added bonus. there was no pressure to buy.
I have dealt with Lacombe Ford for many years now, and can compare them to many other dealers in red deer, edmonton, grand prairie, edson, hinton, ect..ect... I have never had the same quality of service from any of the other dealers I have used. Of course, everyone will have a negative to say about their bad experiences, usually those bad experiences are to do with ignorance or not understanding how warranties or repair work goes. So go and try all these other dealers like I have, and than you will see!!!
My experience at Lacombe ford was one of service. Brought my truck in for a pinion seal repair. Was told truck good to go, I made it to Blackfalds noted a lot of smoke rolling out behind truck. Long story short turned out that pinion nut not torqued properly backed off blew out seal, in my opinion this caused serious damage to rear end that had been re bearinged 4000km ago. Not by Lacombe, but non the less it had all new bearings. They did put in a new rear end which they said they'd do at cost, (looked up the numbers it was not at cost) I made it 800kms and new rear end grenaded. Apparently general opinion is that wrong shims were used. Also the week prior to that my duallies blew off and an examination of the lugs showed that there was rust on the interior which is an indication of over torque. You guessed it I had lacombe ford put new tires on. There was some other issues with my wife's edge as well get them to check it out and on their sheet shows that they checked and cleaned battery terminals. Two days later she needs a boost, mainly due to oxide build up on terminals. Honestly find the service side lacking, well really think they suck. But nice people. I'm buying a new truck this fall, it will not be from them. Cuz your vehicle is only as good as your dealerships service.
Lacombe Ford is an awesome place. I have been around alot of dealership and this (by far) is the best. And by the way sydney....the oil pan is not removed for an oil change....your story dont jive. And for the wheel bearing story below... the 3 min drive is not the diag charge, he is just the guy who tries to determine what it may be, whos the best tech for the job, and estimates the time needed. The tech does his own diag before working on it.
So keep up the good work Lacombe Ford
Never go to ford. I went in for an oil change and I brought it home and it started to poor out oil. I took it into the main shop for a FREE (as they told me) quote on how much it would be to fix the leek. They charged me 200$ for the "FREE" quote. The oil pan was over tightened by who ever changed my oil and they won't own up for it .costing me over 2300$ for their mistake!