Best service makes you feel like family
I had a fantastic experience working with Cameron. He was professional and helped me pick a vehicle that met all my needs. We explored several cutting edge options, and I was finally able to escape my current ride and navigate the great open roads with my 2020 Ford Escape. I would recommend Cameron to all of my friends. He was a pleasure to work with.
Took my truck for service at woodridge ford, Chelsea took the truck in and arranged a rental vehicle for me, she went above and beyond and handled the service like it was her Truck, hard to find a service writer that will make you feel like a special customer but she did, definitely i will be back, Thank you Chelsea
If you are looking for a trustworthy car dealership, skip Woodridge Ford. I bought a brand-new F-350 and Woodridge Ford didn't disclose that there had been an insurance claim against the truck (apparently they replaced the bumper which had been damaged in transit).
When I confronted the salesman after I bought the truck, he tried to downplay the insurance claim as a non-issue. After I pushed back on the issue, his manager offered a $300 rebate. Sorry, but a $300 rebate on a $90,000 vehicle is a slap in the face. Anyone out there buying a new vehicle would prefer a car without insurance claims; obviously they would have to discount the price of the truck to make up for the insurance claim. Instead, they know they have my money and there's nothing I can do about it now.
There are more than enough other Ford dealerships who will be happy to have you as a customer. Don't trust these guys. Shop elsewhere.
Handed in my beauty, got a sexy beast in return
I bought a F-350 with them but rest assure I won't trade it there for my next one.
They are way better trying to sell you something than helping you with the service afterwards.
Save yourself some headache and shop somewhere else. you can't find worse
I had the pleasure of dealing with Cameron. Knowledgeable and friendly. He made my experience dealing with Woodridge a positive one! If ur in the market for a new vehicle I definitely recommend you see Cam ! I’m so in love with my new 2020 ford ranger. Thank you so much :))
Just bought a new F-150 and had an overall great experience dealing with Cam and Allister. Took some time to find the truck I was looking for and for the right price but the sales and finance team continuously worked with me to get me into my new truck. Staff were friendly, personable and looked after us. Only thing I would mention is there seemed to be a little disconnect between the various departments. I would have to talk to different people about various options for the truck - leather seats with the sales staff but 3M protection with the finance staff. That didn't make sense to me but in the end I definitely got the truck I wanted with all the options I asked for and for a great price. I would buy from them again.
I purchased a new F-150 from Woodridge recently. It is the third truck I have purchased here their sales and Service is exemplary. Excellent Selection, Excellent Price, Excellent Service.
Chelsea at the parts department gets us OEM lock and key parts that hard to find and fast. I really appreciate the premiere service.
Had a great experience here this week! Paul helped me get a great deal after a rather awful experience at a different dealership. They were honest, transparent, and didn't try to push me to spend extra or upsell me at all. I will definitely be back and will recommend Paul and the guys at Woodridge Ford to anybody! Thanks again!
Meant to submit this review a while back. I was in for "the works" and they really went above and beyond. There was a small issue with my vehicle and they dealt with it amazingly and so professional. I don't know much about vehicle repairs at all and I felt they in no way took advantage of that and just the opposite, they helped me out greatly!! Such professional and friendly staff! Can't say enough great things about their service!
Bought a used truck from Ian, had an overall good experience. They worked with me for a fair price, no hidden fees and was a fairly easy process. Their inspection missed a couple things that needed to be replaced on the truck. Really impressed with their covid precautions as well. They sanitized the truck before handing over the keys.
Carlos was an excellent salesman, showing us around the vehicle we were comparing. Taking us through the various options and what was available. Ultimately found a vehicle elsewhere but had an excellent experience with very helpful staff.
I would like to say that my vehicle purchase today was by far the best experience ever. My salesman Paul went above and beyond expectations, the sales manager Dave was fully transparent with all rebates and even went to the extent of showing me fords numbers on the truck I was buying and giving me top dollar on my trade. Its nice to see that this sales team still shows top notch integrity in comparison to some of the other dealers in Calgary.
I would definitely recommend doing business with these guys and will return for my next purchase.
Thanks again guys
After first dealing with Universal Ford/Lincoln service department for our new Lincoln Corsair, the excellent staff and management of Woodridge Service have renewed our faith in the dealership service industry.
The staff and service manager were polite, knowledgeable, always explained everything and returned phone calls in a very reasonable amount of time.
The shop Foreman, Bob was always available and addressed, explained and corrected any technical problems or miscommunications.
The service manager Jeff was always available to answer any questions also.
Best dealership vehicle service experience in my 20+ years of vehicle ownership.
Had a front end vibration issue that had been getting worse over the last few months. I normally do all my own maintenance but decided to book an appointment to have the truck looked at as I didn't have the time or willingness to crawl under it and look at. Was greeted quickly upon arrival for my 8am appointment and they took the truck for a road test and couldn't tell exactly what the issue was. They pulled the truck into the shop after the road test and found a few issues that required attention. They accurately diagnosed and repaired the vibration issues
(bad track bar, links, and steering stabilizer) and also did an alignment and a recall which had my truck back on the road by 4:30pm the same day! Chelsea in service was my advisor and she kept me in the loop the whole time and was great to deal with. I can honestly say that the truck drives like new and hasn't ever driven this good since I've had it!
I would give 5 stars but due to some confusion when I picked up the truck I had to wait over 45mins for them to bring the truck out after I had paid. A little frustrating but not too bad considering I am completely happy with the repairs they did and how the truck drives! I will use them again in the future for sure.
Went to get a light replaced where it was clearly evident it was a warranty issue. So much so that they already replaced the light on the other side of the car 2 years ago. Had extended warranty so figured it shouldn’t be a problem, especially repeated issue.
Dealership would not honour warranty, then wanted to charge another $50 dollars to put the light in. Since can’t even get service, I tried to put the light in so could get it buttoned up prior to taking my car. The service rep grabbed me and was verbally abusive as well to tell me to get out. Also advised if you don’t buy a car from them they don’t honour your claims the same. Great job Woodridge.
*Edit - I was able to get a hold of Travis. Thank you.
My husband and I always have a pleasant experience at the service department. We have dear with Vittali on numerous occasions and he has been efficient and informative.
On my first visit, they were unable to provide me with a service pick up so I would suggest waiting for your vehicle or having a back up ride.
My 5 stars are for the excellent dealings I had with Paul Alexander as my account manager. He went above and beyond even well after the vehicle was purchased. You could tell he is a very experienced sales professional with his unique ideas in helping us get exactly what we needed. We love the truck and will be back to see Paul. I would highly recommend him if you are looking for a sales professional at Woodridge Ford.
Excellent SERVICE by Richard - Salesman and the Sales Manager! Used vehicle was as described! Their response to all my concerns about my out of Province Son's buy and his were we don't want any bad publicity, so we want you happy! They delivered on their promises including keeping the purchased vehicle on the lot safe and sound over the Christmas/ New Years Holidays!
If you are a Ford / Lincoln Vehicle Buyer I can heartily recommend this dealership!
We have had the good luck to do business with James MacDonald for several years. We have purchased six vehicles from from Woodridge, four or five with his assistance. A talent for obtaining what we think were fair deals, a sense of humor, and going the extra mile to get us exactly what we were looking for add up to a top notch salesperson.
I came down to inquire about 2 used vehicles I saw online, and James MacDonald was the sales consultant who helped me. Not only was he professional, and very honest - he took a significant amount of time to educate me on the pro's and con's of purchasing a car right now - the honesty I think all sales consultants should have. When the time is right, I will ABSOLUTELY be coming back to work with James! Kudos James and your fantastic team!
Very impressed by the service department here - due to some circumstances didn't make an appointment and drove straight through to the dealership. Service department did all the necessary testing and service promptly - that made our day! Highly recommend Woodridge Ford, excellent service hands down. 👍
This location is great! The managers/advisors are very welcoming, understanding and thoughtful. Even when its packed everyone who works here does their best for the customers. I highly recommend giving this location a shot even if they are busy!
Noel was exceptional this morning! He helped me get service quickly and was very considerate of my young grandson who was with me. Thank you very much for going above and beyond.
Had an issue with my 2018 F-150 wiper motor switch staying on intermittent mode and not shutting off. Called the dealership I purchased from and was told they could see me in a week. Called Woodridge and the advisor I spoke with told me to come on in. It is a relatively quick fix and they would see if they can get me in and out. I dealt with Kyle when i came into the dealership and he set me up. I was able to get in and was told it would take 2 to 3 hours. No problem.
Less than an hour and a half later, I'm jumping back into my truck with minimal disruption to my day.
Staff is friendly and helpful. This will be my go to dealership from now on.
Very helpful and professional repair service. Customer service is awesome! I got my vehicle serviced much quicker than i expected, and it was busy tire changing season there. Very impressed and satisfied.
From beginning to end I had a great experience at this dealership. Go see Tyler for anything you need. He was patient with me, very knowledgeable and ultimately got me into a beautiful vehicle. It was a stress free experience and I highly recommend Woodridge Ford Lincoln
Super welcoming environment and great experience from the beginning. Kennedy at the reception greeted us and helped direct all our questions. Definitely will be back.
Great service dept. Won't go anywhere else now. Definitely helpful and patient / understanding. Great quality work as well.
Very disappointed with this dealership and would not trust them again to look after me or my friends/family.
I had gone in to a view a 2019 mustang and was looking to trade in my BMW 3-series. The mustang checked out for the most part and everything was good. As I was in the salesman's office working out the financials he had asked for my keys so a manager could do an appraisal of my vehicle and look at it.
He then asked where my insurance was in the car so they could grab it (which I thought was weird to have random people go through my glovebox and would have preferred to get that myself).
Later the appraiser comes into the office and asked if I had modified the suspension on my car as the ride felt "loose." This raised my question of how would he know what it felt like unless he went out and took my car for a joyride. Keep in mind this is a fully loaded 2014 BMW 335i M-sport which yes I did lower so there is ABSOLUTELY NO WAY I would let ANYONE drive that car without my consent. So I asked if he drove the car and he replied "yes, just in this area, only did a couple of donuts do not worry." Although that may seem like a joke it is totally UNACCEPTABLE to take my vehicle for any form of drive ESPECIALLY on public streets without me knowing of it.
I will be making sure to get the word out about this incident and will NEVER be going back to this dealership.
Always great service! Been using Woodridge Ford for over 10 years. Keep up the great work.
Have to thank Brock Dennison in sales and Phil in finance for putting together a great deal for me! Had to downsize from a full size pickup truck and the EcoSport was on my list. Brock was able to answer all my questions efficiently and was not pushy about the sale at all. They gave me good trade in value and got me into a Titanium trim when I thought I could only afford an SE! Brock let me take home the demo model overnight to make sure it fit my needs and that it would fit the cargo i was intending to carry. Phil in finance was great at getting all my paperwork and such organized quickly!
Definitely recommend the team at Woodridge for taking good care of any new or used car buyer!
I was there for an 11 appointment and I was admitted on time, everybody was very friendly very knowledgeable they even fed me! The salesman that sold me my vehicle 6 years ago saw me and remembered my name and came to talk to me I was very impressed
Woodridge and its staff have gone above and beyond anything I thought possible from a dealer. We had a few hiccups on the way to getting me into the truck I was looking at but Richard and Jackie both went above and beyond to make everything work. Both of these men deserve the highest of praise from management. Richard went above and beyond to the point that he personally delivered my truck right to my apartment while I was out of town. I would happily recommend anyone looking to buy a ford to go to woodridge.
Wish we could leave 10 STARS :) Been dealing with them for quite some time but this last deal with my daughters car was just icing on the cake. The Customer Care ethic and culture is just incredible !! I have my newer truck in for service regularly and same thing - the care and the culture there is remarkable. I like most of the flavours out there these days but this place makes me want to buy a Ford every time :)
My favorite Ford dealership. Have purchased two vehicles from here. Friendly, knowledgeable sales staff who go above and beyond. Have done my servicing here as well. Fairly quick and courteous. Great location that's easy to get to. Lots of vehicles in stock. Only wish they had a bit more customer parking but that's easily overlooked.
Great staff awesome inventory. See Brock Dennison and team Atlas for the best deals and over the top customer service. Add in the fact that they care and support the community in so many ways. You definitely need to go see the great team at Woodbridge Ford.
As far as dealerships go, I had a good experience here. Bought an F150 here in 2015 and got a reasonable deal and great service. Randy in the Parts Department is a nice guy and very helpful so shout out to him for that.
Tyler was of great help in the store. Very knowledgeable about the product and more then happy to take his time helping us.
Looking for a car give them a chance.
Since day 1 they make servicing your vehicle damn near impossible. They want your vehicle for the day just for general maintenance. Or, an hour and a half for a waiting appointment. The last time I opted for the waiting service it was well over the hour and a half and I missed a work meeting. Secondly, I've had recall after recall one of which was regarding my seat belt. They couldn't get me in for 5 weeks to rectify it. So what happens if my seat belt fails in the mean time and I'm involved in an accident? The last appointment I was to have some sensors replaced. Apparently the wrong one was ordered in. They set up a second appointment and I was to have a pickup waiting for me for the day. I arrived to an SUV which does me zero good as I need a truck for work. Needless to say I didn't leave my vehicle behind. No follow up, no nothing. I call again to book in for service and finally have this sensor changed out, and neither can be done on the same day, and not only that, I'm looking at 3 weeks to get in. I called Cam Clark, and Advantage, both can get me in next week. I will never buy a vehicle from here again, and in fact have turned people away when they've asked how my experience has been. Unless you work from home, and have nothing but time, stay away. Service is absolutely horrendous
About 3 weeks ago, my 2014 F150 won't start, -28 C, I understand. Got it towed in Monday evening.
They finished it by Friday, replaced spark plugs and battery. Spark plugs "gummed up" from excessive cranking. I wonder how else I should start the truck...
2 weeks later, Monday, same story, -26 C this time. I don't want to crank it ant more, so I plug the heater in, get fuel line antifreeze, and boost it and let the battery top up for half hour. No luck, engine cranking, coughing but not starting. Had it towed in by noon, got a call that they received it, explain the problem and insisted to check other things, because the initial problem was never solved.
Wednesday I got called that my truck is ready,but with no explanation whatsoever. When I asked what was the problem, I am told that the spark plugs.
"So then it must be warranty, you just changed them 2 weeks ago", I said.
"No, they are "gummed up" (or fueled up, something like that) from excessive cranking", my service advisor, Bill answers. "You have to plug it in. This kind of trucks are good on fuel but don't like cold weather, they have to be plugged in. I can show you the spark plugs, they are black".
"But we have several same model trucks at the company, and all started".
"They are different engines." Replies Bill.
"So what if I can't plug it in?".
"It has to be plugged in, that's what the technicians say."
I'm not happy about this"
"I understand".
So basically the conclusion is that I should not attempt to start it on cold morning unless it is plugged, otherwise it might crank excessively and the spark plugs need to be changed again?
How can those 2 week old spark plugs be gummed up/fueled up after cranking, in a way that they are damaged and need to be replaced? I thought the gasoline evaporates and leaves no residue. Or if incompletely burned will leave black smoke, which could be easily cleaned.
So either way, I feel the problem is that is not getting any fuel, because if the engine would be "drawn" it will smell has by the exhaust. Perhaps is somewhere in the fuel lines or pump, or injectors, and by the time they get the vehicle in the shop, receive it, diagnose it, replacing spark plugs, etc, the affected part is warmed up.
Update.
Second day, after my review, I received a call in attempt to come to common grounds. I had a chance to explain myself and Jay was a very understanding person.
We came to the conclusion that we can't do much more than this, and vehicle is unreliable during cold weather, issue to be forwarded to Ford.
There will be no charge for the second set of plugs.
Thanks to Jay, changing my review from 1 to 3 stars.
We have bought our last 3 vehicles here. Staff is great, they work with you to help get you into the vehicle you want. Trade ins seem to be reasonably quoted. Get in on sale promotions and they sharpen their pencils! Plus bonuses they offer during the sales. Zabi and David (manager) we enjoyed making our purchase yesterday!! Thank you!
The people that helped me were amazing! I had a very unusual situation and they catered to my every need. A very low pressure atmosphere, as well they educated me on everything I needed to make an educated decision. Shout out to Curtis and Phil, you guys made it painless. By far the best Dealership experience I have ever had and I would recommend Woodridge Ford to anyone in the market for a new whip :)
Thanks guys.
I bought a 2011 Ford F150 from James and drove it to the US. He took time to understand what I was looking for and then contacted me via text repeatedly over a month or two until he found just the right vehicle for me. While the vehicle was on the lot it was damaged by hail. James told me right away and then got it repaired. He didn't have to tell me, but he did. He helped prepare me for the border crossing process and it all went extremely well. The truck is in excellent condition, just like James said. Thanks again James!
We are very pleased with their service. I will be back to get my wheels re-torqued, as I have seen first hand what can happen if not done properly. We have several friends we have sent to them who now own Lincolns. We appreciate the work and support they have given to the Knights of Columbus, and we like to refer our friends to them whenever possible.
This is our 3rd purchase of a Woodridge Ford vehicle. Both personal, and professional. Our sales consultant, Nick, was a pleasure to deal with. All inquiries were addressed, and we wouldn't hesitate to recommend this dealership to family and friends. Keep up the good work.
I had an absolutely wonderful experience, as usual. "5 star" excellence! Over the last three years, I have had the best service a car owner could ask for. Very satisfied with their booking service. Work is always done within the estimated time.
It was my first experience in Canada regarding purchasing a vehicle. In general, it was a good event, and I am satisfied. Our agent was very friendly. He was helpful and he tried to deliver information to me in the best way. I really thank him (Nick).