They don't have nice customer service
they don't care about the people, they only care how much they can sale
Had an incredible experience getting our car! Chris did a great job making sure we were happy and was very thorough with explaining how things worked (this was my first time buying a car through a dealership). Devon was also great, he sat down with us and did everything possible with the financial end to make sure we got the car we wanted. Between the two of them we drove off in the perfect car and couldn't be happier with our experience.
Had a really good experience at Wheaton Chev. Got me out of a bad loan into a new truck in no time. Everything went smooth at the dealership, no surprises and good salesman.
Excellent service, friendly and helpful staff. My family and I are repeat customers
If you're looking for a new ride and want excellent customer service head on down to Wheaton! I had the pleasure of being taken care of by Wayne and Kent. I was in a not so great situation and between those two fellas, I was in a new vehicle and on my way in record time and with zero issues! You're more than just a sale here. Thank you Wheaton!
GO TALK TO DANA!!
Great service in the part's department I have a unique vehicle and the parts can be a bit difficult to get aftermarket parts bit there Price's are usually Fair and there assistance in making sure the right part is ordered with them or they make sure you have the proper part number if needed for a later date.
Bought a vehicle and salesman put a screw into the body of the vehicle because it was too long. Of course this wasnt noticed until I was home 900 km away. Called them and they offered a car wash. Now they call over and over about another vehicle I have that I have NEVER taken there telling me I'm overdue for service saying it's been 17 months since my last service. No it's been NEVER. I have asked repeatedly to be removed from their list (I'm not driving 900 km for an oil change) and talked with management with guarantees that I won't be called again but I just was. This is not how I like to do business.
Very helpful with getting what I wanted and got a great deal. If your shopping for a vehicle this is we’re you want to shop. I looked around and they were better by far on price. Stop in and see them, ask for Dana Molander.
I recently purchased a new vehicle from these guys and I had a awesome experience with this dealership. Everything from my sales man Wayne to The finance manager Devin Wilson was absolutely awesome. I recently had my vehicle painted and also had a awesome experience with the guys in the auto body Shop thanks again to Dean and the crew they did a great job painting my vehicle and couldn’t be easier to deal with. All around this dealership definitely set the bar high.
I just bought a truck from these wonderful guys and I really like my silverado - it's reliability and comfort, off road and much more. I don’t know how this car will work in the future, but I know that with the Chevrolet team I will always be on the road - these guys solve any problems quickly and correctly. and I have a lot of experience with different auto services and I know what I'm saying. Chevrolet team thank you very much again for your customer care - you guys are the best!!!
They are always so kind and friendly. They truly value you as a customer. And their establishment is so neat and clean all the time. Would recommend to everyone!
3 visits to the Service department and not once did I come out with the work not being poor. Rust spot that came right back, work not done (squeal in the brakes that came right back)or a huge over charge. Do not take your work here there are more reliable and honest places that when quoted will be what the charge is. Have bought 4 vehicles from this dealership so I am very loyal but there is a limit and I have reached it.
Thanks for the help Rick, I'm extremely satisfied with my experience and purchase from Wheaton. They gave me a very competitive price for my trade in and I'm very happy with the price I paid for the purchased vehicle. No tricks, games and pushy sales tactics, everything was laid out and explained before I signed. Would definitely recommend if you are looking for a quality used or new vehicle.
If your gonna go buy a new vehicle, go see Rick at Wheaton Chevrolet Corvette, he was very quick to respond to any questions I had , always very polite and professional. My truck came ready with no swirls in the paint as should be expected , interior was mint. However under hood wasn’t clean And got missed but I had no problem doing it myself. Also Rick made sure the person who recommended me to go to Wheaton paid sure he got paid the 250 bucks that they offer when you recommended someone. All in all it was great experience and I will be a long term customer. Rick also met with me after store hours just to pick up my truck because I work long hours and live out of town, which says a lot about his customer service . Very pleased!
The sales staff at Wheaton Chev are the top in the industry. Shawna, Devon, and Bert know how to manage an amazing team. Kent and Shannon in finance know their stuff. Luke the managing partner does a great job. I would recommend Wheaton Chev to anyone who is looking for a fun, friendly, and trustworthy dealership.
I made it obvious from the beginng of my visit that I was walking around and comparing car models so i can buy a car at later time, the sales man was so energetic and took me to a long tour around new and second hand cars.He even explained financing and leasing process to me, Showed me how to navigate through thier website and did many more. I loved the place and the service, they deserve 5 stars.
Sorry about that I was going through a bunch of places and must of misclicked. I love my local Wheaton Chevrolet!
Everyone was very polite and knowledgeable. Was my first time buying a brand new vehicle and they made me feel extremely comfortable, everybody was completely transparent with me, I never once felt like they were hiding key information. Would highly recommend.
Recently bought a used car from them. Kirk helped me out from the beginning and even after the the deal was done. Had an issue with my car so I brought it up to him and it was dealt with in a short time. I wasn’t passed around and ignored like some dealers would do after they sell you a car. I wasn’t happy about the issue but the buying experience all through out was great! Love my car and would recommended them 10/10
Recently bought a used vehicle from this location. My experience was very positive, no hard sell. Ken was great to deal with, we ran into a little problem but it was quickly rectified.
Would purchase again from this location.
I bought a Silverado this past weekend and I’m very happy with the service at Wheaton. I explained to Rick what I was looking for and he found the perfect truck for me, both cost and features. He was great working through all of the nuances trading my vehicle in, and after the sale was completed, making sure I was always in the loop with what was going on and making sure I was satisfied. Very good experience and I definitely recommend Rick and the team there.
If I could rate 6/5 stars, I most definitely would. Dana Molander assisted me in finding the car suited for my needs and exceeded in all expectations. Dana is the most personable and genuine salesperson and made purchasing a vehicle, a seamless process.
I 100% recommend purchasing your next vehicle from Wheaton Chevrolet, as you won't be disappointed with the level of service received.
I had a very positive experience with this Dealership. Dana was very helpful and friendly. He tried hard to make every aspect of the purchase process run smoothly. Kent was very noligabl and helpful. The whole dealership gave us a great welcome feeling. We never did see the car until Dana drove our new Corvette around to where we were waiting. It was all Polished and shinning in the sun. Very impressive. We loved the look and color of our Corvette. He took pictures and posted them on his site. We felt like they really appreciated our business. No hidden charges. All great. We will be back.
I was so impressed with the excellent service that I received at Wheaton.
Everyone was so friendly and courteous, the coffee machine is to die for, the drive in service bays are terrific, the customer waiting area is great, and I was blown away when they offered me rides to anywhere that I wanted, (more than once), and then totally went out of their way to give me a loaner car!!! I was fine just hanging out there for the few hours but they insisted that they get me a vehicle so that I could go out and do whatever I needed to do.
Will and Leon stayed late on the Friday that I purchased my vehicle. I was so impressed by that.
What a great experience. Such a great feeling I had when I left with my new vehicle, knowing that I wasn't just another customer, I was a SOMEBODY!!!
Thank you all so much.
Rob was awesome to deal with. He had me in a car I didn't even know that I would want! Then I took it for a drive and it was perfect, and met my list of everything I wanted. Would highly recommend Rob and Wheaton's. Also Rob was not pushy at all.
Great experience. I'm from Edmonton and wanted a used car they had here. I was worried about buying a car sight unseen and asked for them to show me any flaws and check for any signs of wear, damage in and out. Everything from the windshield to the tire wear. The car was a bit over my budget, so I really didn't want to be disappointed after spending money on a flight.
I flew in, they picked me up at the airport and the car was flawless. It looked brand new and they showed me all the records. Car was amazing.
Highly impressed. Rick was my contact and great to deal with.
Diane and I came in to see the prices on-a New Silverado.We had taken a look at these on the previous day (Sunday) because we knew that the dealers were closed and we wouldn’t have to deal with high pressure sales people. Our first experience was with a salesman named Chris Wright. He was very low key and we felt very comfortable with him. We drove a couple of different vehicles that day and left it at that. The next day after much discussion between the two of us we decided to go and negotiate a deal. If we didn’t feel that we would get a good deal we would leave and move on. In the end Chris did all he could do and all the time making us feel that this deal would be done and in the end it was! We would deal with Chris anytime because there was no high pressure sale tactics and he is a great guy! After the sale they detailed our truck and Chris came in on his day off to make sure our experience was complete. All in all I would say this was a very positive experience for my wife and myself. Kudos to Chris Wright .... Good guy, Good salesman... Feel free to use this tutorial as you please..
Purchases my first Chevy Silverado, ever. Always been a Ford man. Chris Wright was excellent and quite knowledgeable. They where able to get the truck ready while I waited and I drove away the same day. Overall great experience. Would highly recommend this dealership.
Patrick was an awesome product consultant. Never felt pressured and he worked hard at finding me the right truck. Shannon in finance was very good at explaining everything and looking into all details I asked about. A great experience overall. I will be back when time for another new truck and have been recommending to all my friends.
We had a great experience when purchasing our truck! Wayne explained everything in a way that was understandable, non stressful , and made sure he met our needs. I would highly recommend this dealership!
Awesome, service was great and we got two wonderful vehicles!!
I had the absolute honour and pleasure to work with Dana, I will swear by him up and down that you will get the most out of your visit, he came up to me while I was looking at a truck and with a firm handshake and a look in the eye introduced himself and we went from there! Dana made my life so much easier and made this process fun yet professional, seriously this guy needs a really massive raise or Christmas bonus or something! my experience was better here than with any other sales department, at any other dealership I’ve ever been to! They have Such friendly people, amazing selection, courteous and caring, never felt pressured at all and they’re always willing to help! the lengths these people specifically in sales will go to please a customer is uncanny and amazing, they are extremely knowledgeable on all the vehicles they sell, and if they don’t know, they will spare nothing to get you the answers you want and need!
Chris did a great job from the initial call to the final paperwork and walk around. The gentlemen in finance were equally professional. I would recommend the staff and the dealership to anyone.
Took my vette for oil change. Never bother to walk around the vehicle thinking I can trust them. Came home wash the car and found a really good damage on driver side. They supposedly will review the footage but not certain how much I trust them at this point! SO BEWARE...ALWAYS WALK AROUND AFTER THEY WORK ON YOUR VEHICLE
I took my car in to have summer tires put on. Jeff arranged for me to have a ride to work, and called to let me know when my car was ready. The shuttle picked me up at the end of my work day. I appreciate the friendly service that Jeff always gives. I feel I can trust him fully to take care of my car needs. 5 stars for sure!
Always great customer service. I never felt pressured when I purchased my Malibu and every service appointment has been prompt and easy. I will definitely use Wheaton again in the future.
Dana was fantastic to work with. No problems or issues, and answered all our questions with no hesitation. It was our shortest car purchase experience ever which is awesome itself!! I’d recommend Dana and Wheaton Chevrolet to anyone!
Be careful if your grandparents are buying from them, they will try to take advantage of mentally ill people. They will vastly undervaluing your trade in, up the price of their older models if they see they can and finalize it by selling you unneeded adding. They are sharks that’s pray on the weak.
I'm normally not one to leave negative reviews about places but I really feel like I need to speak up about the extremely negative experience I had at Wheaton.
I bought my truck there in June of 2017. Have been 50/50 with how I'd felt about the service I'd received there since buying it but nothing grave to raise a fuss about. I booked my truck in for service for three things: an axle seal that was leaking, a squeaking steering wheel (3rd time I had brought it in for this), and a recall for a new oil pump and was thinking they would change the oil when they did the pump. I booked my truck in 13 days early thinking they should have ample time to get the parts and all should be good.
I dropped it off at 7:30 in the morning and the service consultant (Chris F) told me that the oil pump would not be done because they didn't have the parts in stock and that they would see about getting the axle seal done but that the shop has been very busy due to the cold weather. Apparently me booking it in 13 days early wasn't enough notice?...
When I brought up my frustrations he passed the blame off on the girl that booked the appointment and said that it was her fault that the parts were not in and that she has no say in what parts are ordered. Feeling frustrated I left my truck for the day.
I received a text from him later in the day saying the service would not be done and I instructed him not to worry about the oil change as I would do it myself. Of course all I received were excuses as to why the service was not done with little concessions of fault on the dealership nor attempts to make me feel like my business matters.
When I picked up my truck all that waited for me was a bill for $100 for the oil change (which should have been done when they did the oil pump recall for free) and the axle seal and oil pump still not fixed. The squeak in the steering wheel was finally fixed properly now (maybe because I raised a stink finally?) When I spoke to him that if this is how they treat customers that I would be getting my service work done elsewhere. I took my truck to another dealership that went above and beyond even giving me a loaner vehicle for the day and that had my truck fixed and washed when I picked it up.
I will be telling everyone and anyone I know to shop elsewhere for vehicles after this experience. They have lost my business purely based on how they treat their customers and the very poor experience that I had.
These guys are amazing. Bryan Jackson has been taking care of me and my car since I bought it brand new. Hes an excellent service advisor. They know the value of time and they get you in and out quick. Thanks for treating me well the last 5 years!
We had a great experience at Wheaton Chevrolet, we starting experiencing an engine derate while on a road trip. When we arrived at Wheaton we were given immediate assistance, the people there were all friendly and helpful. Even though they were very busy for the day they were able to get us back up and running within 3.5 hours. Thank you for your help!
I went in for informational purposes only and the Sales individual didn't pressure me into any purchases at all. He sat there and went through all my options and helped me, over about a week or two, purchase the best vehicle for me. I've loved every second of owning it and I'm sure it's due to the extensive work he did finding out my options. He was constantly available for any questions or problems, even after signing everything and heading on my way the day I purchased the vehicle. Great customer service, and amazing sales skills!
I purchased a brand new truck at Wheaton and they completely destroyed the paint front to back. I took the truck in 3 days after I bought it to get command start installed. They washed it and left swirl marks all over the truck. They said they were understaffed that day and had some helper kid wash it that had not been trained. Management clearly runs the shop like a circus. They offered to buff it but I had the damage assessed by a different body shop that determined a buff job would only be a temporary fix. Wheaton refused to take any responsibility at all for the cost of repair. SGI accepted the claim I made and I had it restored by a pro that brought the truck back to new condition. Took way more than just a buff as Wheaton had proposed. Stay away from Wheaton. Their workmanship is substandard and their ability to take on responsibility for their mistakes in a fair manner is non-existent. I also found out from SGI and other people that Wheaton has had claims against them for this exact same issue more times than any shop should experience. Bottom line, if you buy a vehicle from them, don’t let their shop wash it for you. See pictures for details of damage done to the entire truck. Thanks for nothing Wheaton and may this ramble save some poor soul from having to deal with the likes of you guys.
In response to Wheaton reply:
This is the only account I have and the only review I’ve made for Wheaton. Maybe you guys need to communicate with each other better at your dealership? Your accusation shows that you have also done this to other vehicle owners. You have tarnished your reputation all on your own without my help and I’m glad other google reviewers are speaking out about it.
They have always had top notch service. Only place in town I go for oem parts for my GM cars. Their parts department have went over and above to find things for me that I have needed like a few interior parts and a piece of an engine mount I otherwise would have had to get at a wrecker. Their body shop is also top notch. They painted my fiberglass hood and spoiler for a very reasonable price and the paint matches about as perfect as it can be for a almost 20 year old car. Would think it came from the factory like that. Thanks guys again!
Full disclosure: I work here!
Wheaton Chevrolet is a fantastic employer.
The management cares about it's staff and helps them to grow professionally. They recognise and reward talent, helping their staff to achieve their full potential in whatever field they're in.
The sales staff is friendly, not pushy, and very knowledgeable.
The service staff are all pros and get the job done right and quickly.
I recently purchased a truck from Wheaton Chevrolet in Sask all the way from Thunder Bay, Ontario. It was a bit more difficult buying it over three provinces,a lot of calls, texts and emails. But everything I wanted done with the truck was done exactly the way I wanted and was ready to go when we got there. Cord was nice to pick us up at the airport and we went thru everything on the truck before driving away. Even thou I wasn't ready to buy a truck at this time, I just couldn't pass up the great deal I received and the truck was exactly what I wanted. Many know I waited I a long time to find exactly what I wanted. I would definitely recommend Wheaton Chevrolet to anyone who wanted to purchase a vehicle from them, because after sitting down with a salesman here in Thunder Bay and getting no where with him it was worth the flight and the drive. I'm sure I drove Cord and Devon crazy with all my questions and demands but it all worked out great in the end. 😀 P.S. The truck looks awesome and is a sweet ride!! Thanks guys!!
The customer service here is phenomenal. George Podovilnikoff helped me out for a few hours one afternoon, patiently following me around the lot and grabbing keys for cars I pointed out, answering all my questions. We went for a few test drives as well. He was honest, up front, and there was NO pressure whatsoever to buy. Although I ended up buying a cheap car off kijiji, if I were to buy a vehicle from a dealership in the future I would DEFINITELY return to Wheaton Chev. Everybody there was just excellent. I had such a fantastic experience, it was a relief to get away from the high-pressure salesmen that simply can't be trusted. And even though I didn't buy a car from them, I received a letter from George in the mail simply thanking me for coming in. I highly recommend this place, especially George!
Dealing with Wheaton Chevrolet was the best vehicle purchasing experience I have ever had. Their friendly and outgoing staff was very knowledgeable and eager to find out what I wanted in a car. I was very impressed with how caring the entire staff is, starting with the fabulous internet manager Carissa, who directed me to Wheaton Chevrolet's website, which I thought is very well organized and professional. I was also very pleased with the exceptional job my salesman Les delivered to me before and after my car purchase, he went above and beyond what I ever imagined. I would recommend Wheaton Chevrolet to everyone that wants an amazing overall experience, as well as a fabulous selection of great vehicles at amazing prices. Thank you to all of the staff at Wheaton Chevrolet for giving me an exceptional experience!!!!
We had shopped around and almost gave up on finding the right car for the right price, I had made what I thought was a pretty reasonable offer on a car at a different dealership and didn't even get an answer. When I came across Wheatons website I decided to make the same offer on the same car to Wheatons via the internet. It's a short story really, they made me a better deal than I offered (the car is a higher trim and they did better on my trade in) PLUS they were quick to respond, courteous, just real easy to do a deal with. Drove the car home the next day! We've only driven it 15000 kms, but we are loving the Spark!
I just bought a Pontiac G5 yesterday!! I love it! Thank you guys for making sure it fit in my monthly budget! Seriously the best car buying experience ever!