I had a very positive experience. Service was quick and on time. Staff were very friendly. Also had a positive experience with the sales staff and Mike Jackson offered to help me as well. I absolutely recommend this dealership and will return to it in the future. K.L. Steele
Very nice.. after my unexpected tow in, Tim & Patricia took great care to acknowledge & address all my repair concerns on a time line they promised. Will definitely go back & recommend to others.
We had our SUV serviced here and had a horrible experience and would not recommend this dealership for service to anyone. When dropping off and picking up our car we had a difficult time getting questions answered. We asked if they could take a look at the interior roof which had a about 4 very small mud splatter dots and they did not confirm one way or another whether this would be possible to look at, let alone address. When we picked up the car we were charged double due to an additional fee for the roof, which was never mentioned. When we called to discuss they said there was nothing they could do aside from a small (very small) discount off a future oil change. The staff we talked to to set up we’re pleasant and the shuttle service was helpful, but the lack of communication from within the service centre and the additional fees is less than professional. Would not recommend getting your car serviced here to anyone when you can find better service else where in town.
Excellent Customer service from start to finish. Well above and beyond industry standards. Highly recommended.
Love this dealership. Staff always pleasant and willing to solve any issues with the car. Thank you for being there.
Mike Jackson’s staff are always friendly and accommodating for me. Indira is so kind, friendly and helpful. I feel my car is in good hands when in for service. Dianne
What a great experience dealing with Mike Jackson GM! From initial discussions, to when I picked up my new vehicle.... John was always there if I had any questions! Highly recommend Mike Jackson! And loving my new GMC Terrain!!
The crew at Jackson’s is hands down the best dealership experience you could ask for. Ryan, Al, Taylor, Dawn and the whole team at Jackson’s will get you looked after and feeling like your part of the family. Most accommodating dealership going !
Thank you so much to Mike, Ryan, Courtenay, Gary & John who made leasing my car a worry-free experience! My options of buying/leasing were spelled out in detail until I understood what the best option was for me. Mike, Ryan & Courtenay went out of their way to make sure I understood the contract & extra protection agreements. Gary & John were very helpful explaining features in the car & were very willing to answer any questions then & to call if I had questions once I got used to the car. I would highly recommend Mike Jackson GM! They will give you the best service possible to make your buying/leasing experience as stress-free as they can. Thanks again, Team!
Always efficient and good service. Keep you up to date on all that is happening. Highly recommend
The staff at Mike Jackson were so kind and very helpful and accommodating! They were able to work around my crazy schedule they also didn’t try and push anything on me that I didn’t need. Overall great experience financing my first brand new vehicle.
Very organised. Love the personal touch of communicating by text. Deadlines were met exactly (ten minutes early).
0 star if I could, not only am I totally turned off buying another used vehicle, I'm definitely not from Mike Jackson GM. After waiting over a month the 2nd key fob does not even work. I of course got the extended coverage and on my first service visit that was a total debacle. Next oil change visit I get the recommended full point inspection and get a quote for over $1000 of things that should of been done before I bought the vehicle off them.
Between John, who listened well enough to provide the best vehicle for me and Dawn and Michelle who arranged financing I had a very pleasant experience. I am enjoying driving worry free.
Thank you all so much,
Arden
Great experience. Sales rep Deepan Patel and everyone involved were great to deal with.
Great service experience. They always keep me informed how they are progressing. Will definitely recommend Mike Jackson’s to all my family and friends
The service was great. Only problem is they did not update vehicle profile. They are using a vehicle that was written off 2 years ago. This vehicle is 3 years newer and same colour
Al
December 2021 Same great service and was suprised the bill was lower than expected.
Vehicle info now updated.
Al
Great first experience here afterovung to the area. Was.able to accomodate with loaner when it got complicated and terrific communication throughout. Glad to have found a new place to service locally.
Exceptional service. All staff were helpful and friendly and have a great sense of humour. Always enjoy dealing with the Mike Jackson team.
Everything went fine. Showed up on time for my appointment. Got checked in, went into the lounge area, The service was done by noon, or sooner. The seats are comfortable, so that is a bonus.
The staff at the Service Dept. are absolutely ridiculous. I went this morning for an oil change. Drove up, asked the guy at the desk if I pulled up far enough, he said "yes". Shut car off, got out, then, a lady beside him gets in my car, & moves it up about 3 feet. I said to her, I just asked if I pulled up far enough, & that guy said "yes". She said another car is coming behind. It was a small car - you could have put a truck easily behind my car! Then I asked how much the oil change would be - same guy said $60 + tax. When I got the bill, it was $85.00, & we argued over it. While waiting in waiting room, I took my mask off to finish my coffee. Same guy walks by & orders me to put my mask on "between sips"!!! I will NEVER EVER go here again. The dealership in Barrie treat you like gold. I will go there from now on for any future oil changes. Unbelievable experience - I've shared with my neighbours, who were just as stunned.
Trying to go to this dealership is a waste of your time. I went 10 days ago looking at trucks and was very interested in info and pricing on a new chevy truck. I test drove a used one and my wife really loved it. Told the associate i was very interested and wanted to know pricing. Told him i didn't want used and want to buy a 2022 model and was willing to put money down because i knew it was a wait. He was speaking to another customer and seemed more interested in them than me and my wife. I left my business card and asked if he could email me pricing on a new 2022. Been 10 days no response. I mentioned we were looking for a bigger truck with a bigger back than our Toyota Tacoma and he made little slights on how ppl arent happy with Toyota seats and they arent any good, very unprofessional.
4 years ago I had the same experience when i went looking at Chevy HD truck. I should of never went back this time after my experience 4 years ago. 4 years ago after the bad experience I went to Toyota bought a new Tundra, this time went back and put money on a new 2022 Tundra as our family vehicle. This dealership lost potential 2 new vehicle sales. Ill never go there ever again.
Ppl interested in great vehicle and amazing service go to Collingwood Toyota.Top notch.
I have had nothing but negative experiences from dealerships here in Owen Sound. Not at Mike Jackson GM! Bring my truck in for a TSB. Right off the hop the place is set up for success. Drive through style registration, service manager on site and does not even need to test drive vehicle. Takes the time to explain the TSB and the differences I should expect post service. Waiting room was air cooled and service lady offered me, my GF and the dog ice cold bottled water. Every employee there respected the Covid restrictions and I look forward to returning.
Great Job! Keep up the great work!
My experience with the Mike Jackson dealership in Collingwood was fantastic!
Gary Jeffrey was so helpful and knowledgeable from start to finish.
I never felt pressured to buy, which made the experience that much better.
I’m so happy with my purchase.
I took my Cadillac into mike Jackson and was treated with respect and dignity. This is what a car dealership should be. Clean, friendly and stocked with great cars.
They are an extraordinary team. Very knowledgeable and friendly. The transaction was smooth with all questions answered. Would recommend to anyone!
Excellent service. They arranged everything and informed me what needed to be done. Thanks to Dave my service advisor and Indira my service coordinator.
07/06/21 I left my 2015 Escalade for 72000 km maintenance. They do excellent work and very friendly. A great dealership for sales and service.
Disappointing as usual. No communication, took way longer than they said with many excuses why. All apologetic after the fact but only because “I was in a panic” or so the message was delivered. They left their COVID plastic in my truck thrown on the passenger side. Employees repeatedly walked right past me in the waiting room without observing a 6 foot space when there was plenty of room to give me the space.
I had vowed not to return after multiple times of being overcharged by service and the service manager never would address it. I bought my new truck at Georgian in Barrie but was hoping that this dealership could handle a simple oil change...next time I’ll drive to Barrie.
They don’t understand customer service.
The Guys in the service department are always Great!
Paperwork ready, loaner vehicle ready and work completed on schedule.
Very Customer Focused and friendly.
Oh and of course Indira does her usual good work keeping everyone organized.
Cheers,
Paul Astbury
Excellent service and fabulous quality vehicles. Taylor went way above and way beyond to help me with every detail. I would highly recommend Taylor at Mike Jackson. He’s incredibly accommodating and knowledgeable.
I want to take a moment to thank John st Mike Jackson GM and Cadillac for the exceptional service!
Him and the team were professional and considerable gracious throughout the entire process of purchasing my new XT5!
Thanks again for all your support, you all made this Solider quite happy!
Chris
John Wagner made everything about the leasing process smooth and effortless for us. He took care of our trade-in and made sure we got the best deal possible. We are so happy with our new car! 10/10 would recommend John for all your new car needs!
1st time here. Hoping for a great experience. So far so good. Friendly staff.
I have to say. Your service manager Sarah is very good at her job. She was beyond helpful and honest with me. The engine in my truck had a rather large problem and she replaced the engine for me and made sure that I had a vehicle in the mean time. Many thanks Sarah.
Brent in service was equally as helpful. When I brought my truck in unannounced he got the truck on a computer to diagnose the problem rather quickly. Brent was also my first contact for the repair on my truck and always had the answers to my questions.
I am very impressed with how well run the service department is run at Mike Jackson. Thanks to all.
Wonderful community-minded company to work with! Amazing service and definitely dog friendly! We love Mike Jackson GM!
Great service experience - service personnel found some open appointment times on very short notice that worked well with my schedule! Work was performed efficiently and staff were very helpful and friendly - congrats on a job well done!
I received a recall for my Chevy Trax and booked an appointment. Staff were very courteous and handled the inspection promptly. I would highly recommend Mike Jackson Gm.
My husband took my Escalade in to have it checked because the battery kept dying on the vehicle. They told us it was my fob key battery. It turns out it had nothing to do with my fob battery. So they basically gave my truck back in the same state that I gave it to them. They admitted they didn’t do a full diagnostic test on my truck. Sheer laziness!
These guys are great! They beat the competition in every way. If you’re ever in need of a vehicle go talk to Taylor Ciampichini in sales. Between him and the financing office (Michelle) they put me in a brand new truck and I couldn’t be happier. Thanks again to everyone who helped out. We appreciate everything you’ve done!
Great service department. Just relocated to the area and so very pleased to have found a GM dealer nearby with outstanding service - friendly, clean and thorough! Will visit the sales department first when looking for our next vehicle! Thanks - Rick and Mary
I want to thank my Service Rep, Carlo Campaner, for such great service. He made for an excellent experience - getting my truck up and running in such a short period of time and explaining the situation in detail. I would highly recommend Carlo to anyone in need of vehicle service. Thanks again Carlo!
First visit to Mike Jackson Chevrolet today as I am new to the area, and Carlos was a great guy to deal with, they put my winter tires on, as well as a Matience check.Carlos was very friendly and took the time to explain to me what upcoming repairs were needed on my car. Carlos thank you and your friendly service will keep me coming back!
I recently went into Mike Jacksons for an oil change. I was lucky enough to deal with Carlo. He was amazing to deal with, and went above and beyond. Would 100% recommend this dealership for servicing your car!
Simple message to all Ontarians.
If you are looking to purchase any vehicle, give the folks at Mike Jackson - Chevy, Cadillac, GM, Buick
dealership in Collingwood a first consideration.
You will be elated you did.
The stress free interaction with the friendly, helpful
and professional staff is immeasurable and appreciated.
Truly a cut above the rest.
Thank you all.
Stan
A shout out to the crew at Mike Jackson GM. Mike and his team do a great job. My new GMC AT4 is the 6th vehicle purchased since 2008. Thanks to Jeff McGhee in sales and the entire service department. Well done!
Taylor Ciampichini was a pleasure to buy from, he made sure every step of the purchase of our 2019 2500 high country was seamless! Would absolutely recommend him to to anyone looking for a new GM! #yourtruckguy
Have purchased both new and used vechiles from this dealer and had great experiences! Jeff McGhee is a fantastic sales representative and would do business again!
Marty in part department went out of his way to get my part. Awesome...i would give 10 stars if I could. Thank you Marty!
I bought a Chevy Cruze from Mike Jackson GM 1 year ago, and before that I had a hand-me down Sunfire also from Mike Jackson. I was worried when I went there to look for my first car because I knew nothing about buying a car and I was scared that I would get swindled.
Bradley Allen was the representative that helped me. Not only did I get a 2015 fully loaded Cruze that I LOVE, but I know I got the best deal. Brad looked through every discount he could possibly offer me. I felt comfortable asking him questions, he was honest and knowledgeable. If I asked a question that he didn't have the answer to, he promptly asked someone or found the answer so that when I signed the papers I was confident I had made the best decision.
A year later, Brad checked in with me to be certain I was still happy with my Cruze. He told me that within the next 2-3 years I can trade it in and asked if there was anything else he could do for me.
I recommend Mike Jackson GM and most importantly Brad Allen 100%.
Dealt with service rep named Janice. She's hard to miss, looks like a man. I wasn't even out of my car and she was at my door with a clipboard, like a dog begging for a treat. I told her that I had dealt with Ashley in the past and that I enjoyed her professional service and would like to work with her again. Janice advised me that Ashley was unable to help me, I was under the impression that she meant she was busy/away. I gave Janice my info and she immediately started trying to upsell me, even though I knew what I was in for. After I, quite reluctantly, handed my keys over to her, she drove my car out of the bay and parked it around back of the building. Not 2 minutes later, Ashley returned from washing another customer's vehicle. She was there the whole time, Janice straight up lied to me. I'm disgusted that someone so ignorant and unprofessional would be allowed to work there. Speaks wonders of the owners who keep people like her on staff. Will not be returning as long as she is working there.
Reasonable with good customer service. They are nice and helpful. Thank you, Gord!