You guys seem to be least interested in selling. You pick and choose your customers. You basically didn't even try making an effort to send me details on the vehicle. Basically, you guys judge people on how they approach you. Sorry to say, i don't think I'll buy anything from you now.
( Massive time wasters) I told the salesperson how much I was willing to spend on a specfic vehicle plus trading my own vehicle on top, a deal he came up with as the vehicle was just out of my price range. I told him that if he couldn't make that deal work not to waste either of our time as that is all I was willing to lay out but he insisted that he could give me a certain amount for my old vehicle which would make up for the difference on top of what I was will to pay cash, I did not want any finance.
I went back with my car to make the deal and after an hour of waiting around he gave me repayment options for the full price of the vehicle after I insisted I did not want finance and then offered me a ridiculously low offer for my car and told me to just get rid of the old figure out of my head as it wasn't realistic even though he came up with the figure in the first place. It wasted a large portion of my day and could of easily been avoided if he was just honest with me in the first place and said that they could not make that deal
Don't take your car to the body shop there they are really bad
Been visiting three different GMC to get rid of noise from car. None of them couldn't fix it but Barnes made it. I strongly suggest this place for fixing your vehicle!! Thank you for your service!
Easy access off the Trans-Canada for anyone not familiar with navigating the lower mainland just look for really tall flag pole ( remember me for expo 86 ) Great selection of new and used from the Barnes family who have been in the automotive business for 35 years .
Bought a brand new 2020 Silverado from this location. Joe Curry was very personable and was gentle on me for my first truck buying experience :)
Staff were friendly and explanatory. And they've gone out of their way to maintain a quality relationship with me answer any future questions I've had.
Thanks guys and girls of Gm Wheaton.
Good location with easy access on and off the highway. The Barnes family seems to care about their dealerships and customer experience a lot.
I took my vehicle in when the engine was overheating. After inspection, I was advised that a full tune up which included replacing all of my spark plugs and spark plug wires would guarantee a fix. I said I needed them to be sure since was selling the vehicle once I got to Manitoba.
Guaranteed.
Two hours into my journey, I break down with the same problem. The service manager sends me to the next closest dealership in Merritt to ensure their work was done correctly. I assumed Barnes Wheaton were covering this bill, they did not.
It took me ten days to putter home from their guarantee that cost me $1500. When I got home, I replaced the heater core for under $100 and that fixed my problem.
Call them to put in the order for c8 corvette and was told by the dealer that they will only sell 10 000 over MSRP. All other dealers I called are selling as sticker. Gm flag is a bunch of scammers. GO TO Dueck on marine if you wanna save some money
They are advertising cars on their website and on autotrader that they don't even have.
Brought one of our company trucks in for service today for some programming issues. Service advisor Glen and the Service manager spent quite a bit of time helping me with a situation I had on my truck that was past its factory warranty. Very professional and went above and beyond.
Good job
Prompt service on my Chevy Volt. Great shop/waiting area. Courtesy driver was a great guy. Prompt drop off and pick up from my house. My service center for sure.
I bought a car from here a few weeks ago. I had a small issue and they went above and beyond to help me fix the issue plus did more then they needed to. When I buy my next car it will definitely be from here.
I went in today to pick up my car and had to rush out to be able to get to work on time so I didn’t get a chance to thank the boss man.
Thank you So much Joe 🙂
Amazing dealership! Very organized and straight to the point! The car you want is the car they give you. Special shoutout to Joe, Shawn and Claudia! They all were great and got everything done fast. check out Barnes Wheaton and I promise you won't leave disappointed....luv my Nissan 370z🥇🥇🥇
Selling a car to the highest bidder and over retail. I will be never buy a car there. Greedy!
Bought a new 2019 GMC Sierra from Barnes Wheaton (North Surrey) in December 2019. The service was excellent and the staff have been amazing. Shout out to the General Sales Manager, Devron who has been so helpful and friendly and to Harry and Tawfeek - sales people extraordinaire. Highly recommend them if you are looking for a great deal on a vehicle and what friendly, professional competent staff!!!
What an amazing team and great vehicle purchase front to back. The staff and management went out of their way to ensure the vehicle was in perfect condition upon my delivery and I couldn't be more pleased. Excellent service and a quality product! Many thanks to Brad, Claudia, Tony and Joe!
We purchased our vehicle from Barnes Wheaton around 2 years ago and ran into some issues recently so I brought the vehicle to the service department. We thought it was just an alignment issue however when I drove the vehicle home I realized the vehicle was still having problems so I called them and they had me come in right away and walked through the issue with me, took it for a test drive and figured everything out without stressing me out. They listened, provided me with a rental vehicle, didnt pressure me in any kind of way and communicated by giving me updates daily. I am very appreciative of the staff and their amazing customer service at Barnes Wheaton North Surrey!
Me and my wife were accommodated right away by Harry Dhaliwal the first day that we drop by to schedule test driving. The following day we were accompanied by his assistant Tawfeek for test driving and every questions asked were answered professionally. After test driving Harry presented all the options and processes of the acquisition. We got the perfect choice for our family needs. Overall we are satisfied customer for sales to financing up to the insurance department. Thanks Barnes Wheaton GM North Surrey.
DO NOT deal with these guys! They flat out refused to honour their online advertised price and didn't even try to make an offer or a deal with me. Then they literally laughed at me when I walked out the door! It seems the Sales Manager Tony would rather throw his Marketing team under the bus than make a sale to someone who called ahead with the truck I wanted and was ready to pay cash for it. Their Sales guy David also did not seem to know about many of the features on the truck even after I pointed them out to him. I would give a 0 rating if I could. I called Eagle Ridge and bought the same truck with better options for a great price the following day!
Bought a 2017 GMC Canyon from David Lingam.
David was very helpful, made things easy, no pressure and friendly.
Would recommend him & the Dealer to others.
I bought 2 vehicles here in December and am happy with the experience.
My salesman was Brad Formilleza and he did a great job.
Absolutely the best Buying experience. At Barns and Wheaton North Surrey we not only got the vehicle we wanted we also received great service from everyone on staff ,the sales professionals ,managers and finance dept are super friendly .We would definitely recommend friends, family and coworkers who may be in the market for a new or used car , truck or suv to visit this particular dealership and meet the staff they really are very informative and can guide you through your purchase to find out and get you the things you want in a vehicle thats just right for you .THANK YOU i very much appreciate all they have done for us with our purchase
My salesman David knew his inventory and his selling points. He worked with me to get me a great price, and even waited for months until I was ready to buy.
Claudia the Finance officer likewise was very knowledgeable about her department. She knew every single item on her to-do list and didn't waste any time but also went out of her way to answer every question I had, no matter how basic. She didn't pressure me into buying anything that was beyond my budget.
I have yet to deal with the service staff, but based on the conduct of the sales staff I have no doubts they're just as professional! I'm looking forward to dealing with Barnes Wheaton GM North Surrey for as long as I have my car!
If I could give a negative score I would for the service department.
Brought our car into the service dept for a check engine light on, left with the same issue but $600 lighter. Mechanics seem to replace parts not needed then inflate actual repairs needed after the fact. Got the actual repair done at another mechanic shop for half the price and now the car runs excellent.
Going to the dealership for service past the warranty period is a rip off, costs for parts and labour are totally inflated!!!
Excellent service in every department! Friendly and courteous. Our salesman, Harry, really knew his inventory.
Joe exceeded our expectations for a sales manager. He made us feel so comfortable . Can't say enough about Nicole, who worked tirelessly getting us the best financing.
Many thanks to all for making our experience so positive!
Excellent Service Thank Everyone
I Love love my 4×4 Chevrolet Silverado 2012
Great experience purchasing our new vehicle. Knowledgeable and friendly staff. Big shout out to Harry Dhaliwal, hit him up for all your vehicle needs!
I have been in here twice for service and the staff are very friendly and helpful. Keep up the good work
Sales Person: Harry Dhaliwal
Great Service. He has built a client for life. I will buy all GMC vehicles from him and recommend him all my friends and family.
Worked with Adrien who hooked me up with a great deal on a used truck. Excellent experience all around. The manager, Joe, even lent me his personal car for a few hours as I came in from out of town.
This was my first experience working with dealership and they made it an enjoyable one.
Never takes the call.
The service department is really pathetic. No one from that department is interested in Helping the customers.
They take their customers for graunted.
Please make a note guys never to visit this dealer for your vehicles coz’ they’ll definitely not gonna give you a good customer service
They’ll keep you waiting so long without even telling you what’s the problem.
To be honest one star is too much to give they don’t even deserve a half star.
Pathetic service.
My husband and I bought a Chevy Volt from here a few months ago (LOVE the car). Adrien was our salesperson. We can’t say enough good things about him. He is honest, kind, and very knowledgeable about the products. Would definitely recommend doing business with him to our friends and family. Thanks for being so awesome, Adrien!!
First time here for full service for my impala, Good services and very friendly staff, 😎
I highly recommend the sales staff in particular Adrien who is friendly, professional and knows his product well.
I want to take a moment and give a big thank you to Collin from body shop department he really went out of his way to help me with our body shop needs
He was so patient helpful and kind with me I will only come back to this dealership becAuse of collin
He's the best employee there
Highly recommend this dealership
Friendly staff, excellent work on my car, purring like a kitten now. Would definitely recommend to friends and family.
I have dealt with the service department twice and both times it ended up costing me more time and money due to Service Advisor errors. Prior to this I was using Dueck GM for 3 years with no issues. I will not be coming back. Doug the Service manager and charlie the driver were the only good thing about my experience here.
Adrian is the man to go to. Great customer service with a genuine helping personality. He goes above and beyond to do the best he can for you. It was a pleasure dealing with Adrian and I would highly recommend him when looking for your next vehicle!
**update** 6 months later, and the car is still running fine. Literally no
problems with battery or alternator. Nice scam to run on a new mom with a tiny baby, Barnes Wheaton
DO NOT LET THESE GUYS TOUCH YOUR VEHICLE!!!
We called the dealership when the key wouldn't come out of the ignition.
Yup, there is a problem , but it is covered under warranty. Fantastic!
Spoke face to face with an advisor- yes it is a special coverage item, no problem!
We had the car towed to the dealership at our expense ( by this time the battery was dead because the key was stuck in the forward position)
We get a call a couple of days later saying that the key was out, but the car needed a new battery and alternator ( they were "fried"), and they wouldn't do the warranty item now because they got the key out. Quote for a battery and alternator was 1500.00 plus a diagnostic fee of 160.00 Um.. No.
We had the car towed out of there, and then found out it was running just fine!! 2 other mechanics have looked at it since, and there is absolutely NOTHING wrong with the battery or alternator.
They are scam artists pure and simple
Adrien- five star!
Adrien, Sales & Lease Consultant is absolutely amazing. I felt comfortable. He was in tune with my needs and delivered exactly what I needed for a reasonable price. I cannot stress enough how comfortable and accommodated I felt walking into this dealership. Thank you Adrien for exceptional (5star) customer service !!!!!! Very happy with my buy.
Body shop staff at Barnes Wheaton, Collin and Sonja were friendly and beyond accommodating. They helped turn my bad experience of being rear-ended before Christmas time into a pleasant and stress free experience. Had my car fixed within a week and provided me with a brand new Chevy Malibu as a courtesy car. Great customer service is hard to find nowadays and I’m very glad I found it here.
Thank you Collin and Sonja! My Cadillac looks brand new again! :)
They are very nice and knowledgeable. Our agent showed us what we really like and we drove home with the car that we like and that fits our needs and budget. Cheers to Harry for a job well done! We are happy customers.
Great car buying experience. The staff was super freindly. Sunny did a great and made it super easy for me to buy my corvette. Over all everything was great and easy.
Hands down one of the best dealerships. I had a great car buying experience. Unlike other dealerships the staff are very friendly and welcoming here; also, you do not feel pressured into buying. I reccomend this dealership to anyone looking to buy new or used. You will not be dissapointed!!
This dealership ripped off an old lady who is our family friend. She went in to get her car serviced, and the dealership took advantage of her (due to her age and being alone) and sold her a brand new vehicle that she did not need. Her old car was working just fine. To make matters worse, they sold her a 2015 model when the paperwork and payment reflected 2016. Bunch of scumbags do not go to this dealership!!!
If it would be an option to give 0 or negative stars I would have done that ....went to the dealership for 2016 Chevrolet Spark the sales guy was enough to respect the customer and explain all the stuff ....but the finance guy with them insulted me and showed me the door .... I negotiated a price with him and he got furious on me and started insulting me ....that I cannot even pay a small amount and harassed me to go outside with him talk ....... Real bad customer service and on top of that abusing me that you cannot even pay such amount .....that's ridiculous ....
All the reviews which says don't go there are very true everything is true about there customer service and the experience your gonna have with these guys ....... I read all these reviews and still went there thinking that It could happen once in 100 times but it seems that happens every time anybody goes there ....... I will never ever ever go there in my entire life and never suggest my family too to go there and get themselfs insulted and spoil your mood of buying a Chevy .....
We were having a minor issue with the driver's side heated seat not working properly and brought it in to Barnes Wheaton. Luckily for us it was a recalled part and they fixed my car in about 40 minutes (for free due to the recall) and I was back on the road in no time. The Staff was super friendly too. Thanks again guys.