Purchased our new vehicle from Jim Stogdill, he made our experience very easy and hassle free, would highly recommend, five stars all round!!!
Jim Stogdill, Frank Dicecca, and Lena Moffat were extremely helpful and professional in getting my family and I into a new Yukon XL. Everything from booking my first appointment to meet Jim from the day Lena handed me the keys on vehicle pickup day. Humberview runs a smooth and well organized process that made my experience very pleasant and most importantly time efficient. They dealt with my trade-in, the communication with my insurer, handling of the new plates and sticker with the Ministry, and even tinting of the windows I asked for. Thank you for everything!
My visit to Humberview was nothing short of spectacular! I had the pleasure of dealing with Jim Stogdill, Rob Perri, Craig Mercer, and Dino. Starting with Jim and my sales experience: I was treated with respect and professionalism from start to finish. The paperwork and delivery went smooth as can be expected when purchasing a used truck. There was a small stain on the seat which was promptly addressed and fixed by Jim, Craig (service advisor), Dino (detailer), and the used car manager. I was even invited for a courtesy detail at my earliest convenience. Another minor issue I had were some stone chips in the window. Jim immediately got someone to look at the window and confirm they had already been fixed. In the end I am very thankful for Jim and Rob for making the paperwork and financing easy to understand and process, while at the same time knowing I have a fast and reliable service team to maintain my beautiful new Chevy Colorado!
Great service department. I deal with Sean Kim and he is very friendly and responsive.
The staff are friendly, however the waiting time for something as basic as an oil change is too over an hour, even with an appointment.
In addition, rather than disinfecting the shifter, wheel, and seat like other dealerships; they cover it with large pieces of plastic. What a waste of plastic considering how many cars they do this for.
I cannot say enough great things about my experience from start to finish!! Andrew and the finance department was amazing! We purchased a brand new Chevy Suburban Premier at 0% after a LOT of shopping around and it was Andrew that made it an easy decision for us. A simple question was quickly responded to and many quotes with options Provided immediately. Our financing was so easy and painless and they Delivered it to us 2 hours away!!! They went above and beyond in customer service And attitude was what made us decide on purchasing from Humberview! Highly recommend, ask for Andrew! We will be back next year for our High Country...
It's been more than a week since I am driving my used vehicle purchase and I am really enjoying it and appreciating myself for selecting Humberview.
Excellent sale staff (specially Jim Stogdill and Frank Dicecca), who have made me understand the whole process and explain me everything I asked and clear all my doubts for purchasing a used one.
My purchasing experience was excellent and I hope to continue to enjoy similar graciousness and passion for customer satisfaction during my service appointments.
Wonderful service.
Sean is the best guy in the service department. Great guy to deal with, will explain everything to you so you can understand what is going on with you car.
Thanks for coming through again for me. Loving the new truck. Much appreciated James, Andrew and the rest of the team.
Tom Beard is by far the best sales person I have worked with. If you are looking for a knowledgeable, relaxed buying experience I would highly recommend Tom.
Dean Myers closed down so I can here I'm from ** big wheel ** and I must say the service I got was 10 out of 10 from the guys in the part service, treated and talk to me like I was a client there snice day 1
I highly highly highly recommend any shop or dealer needing gm parts come to them they know what there selling and they know there products
Jim Stogdill and his team were wonderful to work with and delivered what we needed on time! Thank you. We look forward to working with you again!
My mechanic Sean has always given me excellant advice and service concerning my vehicles and has authentic happy disposition making him a joyful treat to do business with
I want to extend a special thank you to the Humberview Team. Received my 2019 Chev Bolt and the whole proceess was fantastic. From purchase to delivery and everything in between. A special thank you to Andrew (the Sale), Frank (the financing) and Chevrolet (the Bolt). Truly an amazing car at almost the right price. The whole family is impressed. I love the 1 pedal driving bravo! See you in 12k for my first service appointment.
The sales team were super helpful! I was able to get a car within 5 days without meeting anyone. Andrew was always available for questions and was very patient with me.
Thank you everyone that made my experience very satisfactory.
Service coordinator Sean Kim and technician Brandon were extremely helpful in not only fixing my vehicle, but thoroughly explaining the issues, and what to watch out for in the future. There's a very high level of customer service going on here.
Very pleasant and friendly staff. Thanks everyone
Great customer service even tho I didn’t end up buying vehicle. Very professional staff
Joe Melino is the best, my wife needed a new car and bought one from Joe,
he is one of the most tolerant individuals and was willing to listen to her needs and my concerns and satisfied all of our needs.
No hard sell - just a great hospitable rep that Humberview should be proud of.
We highly recommend Joe to anyone looking to purchase a vehicle!!
My husband and I recently traded in our vehicles for a Terrain Denali and a Sierra Elevation. Ian was suggested to us and he was amazing from start to finish. We’re very happy with our experience at Humberview.
This dealership deserves your business. They are honest, trustworthy and know the meaning of customer service. I've dealt with Tom Beard for years now and would not consider buying a new corvette or anything else for that matter from anyone else. Tom thanks for the great buying experience, they seem hard to find nowadays.
Very knowledgeable, friendly staff. Always pick me up and drop me off when I have service done on our vehicles. Excellent service!
Needed service on a 2014 GMC Terrain for a check engine light. Spoke to Sean and it was the best experience I have had with servicing a vehicle ever. Would highly recommend this dealership to anyone with a GMC vehicle and will be returning here in the future for all my service needs.
Had an 11:30 am appointment for an oil change. Came to the dealership only because I had a $20 discount through a RBC promotion.
Received 4 emails and text messages the week prior reminding me of my appointment. Showed up on time, waited 1.5 hours, and only when I went to ask why it was taking so long was I told they hadn’t yet taken in my car. It was parked outside.
I learned that making an appointment here only means an appointment to check-in. Service is first come first serve. Regardless of what time you have an appointment, you are still placed in a queue.
When I asked how much longer, I was told maybe an hour. I elected to leave. Took another 15 minutes just to get my keys back.
Always a great experience , Craig is the best. I take all three of my cars to Humberview. Amazing people , and i love the cars are always returned cleaned
Best possible place to buy a new vehicle. The service department is top of the line and provides outstanding service.
The Humberview group has been the go to for my family for 3 generations, back when they where on Bloor. They are extremely focused on customer service and go above and beyond to ensure you're happy. They have one of the best service managers in the industry running the shop.
Thank you very much uncle Joe and Robert for your help .These people are very competent,smart and generally good people .Thanks to them we were able to take a new car in a financial with good discount . Uncle Joe - super friendly , fun and great worker in this dealer shop .
I used to buy cars from courtesy Chevy since 2006, which is now Humberview Chevrolet. The location of the showroom and the name has changed , I met the same sales person and as usual we were treated well and no pressure at all , one day we saw some cars and second day we bought a Chevy Equinox .
From sales to delivery they have good knowledgeable people , like to thank Joe in sales , Frank in finance and Tina at delivery for their excellent service. I would strongly recommend to visit the showroom.
Domenic Tudino, is awesome. He has taken care of my family car needs for the last 20 years and has always gone the extra mile to ensure we are happy with the choice we made.
Horrible horrible horrible service! VERY SLOW. I was in for a simple service where the filters just needed to be changed and I waited FOUR HOURS. My visit before took an 1 hour , there’s no way how the same set of service could take 1 hour then 4 hours. It’s obvious that my first visit NOTHING was done and I was robbed. I will never go to this place ever again! Made me miss appointments and then found 10 million things wrong with my car within 3 months of the last time they serviced it. What are these people actually doing!!!????
I brought my Volt there to fix. It was fixed on time. Some troubles happened but I should say that Tryfon (aka Treefon) made all problems solved. He is the best manager I ever deal with. I am so happy that he is working there and was able to turn all imperfercions into a happy ending story. It was quite some time ago so I can confirm that car is perfectly fine, everything what fixed is working good. I am very happy with this service and recommend it to everyone. I also should mention Tina and her patience and professionalism. Good job guys! Keep it up. Thank you very much!
Their service department is always very accommodating. All the service reps have been great, but in particular Craig. He has been the reason I've been getting my service done there for many years, and he pulled through again for me. To me they all go beyond just doing their jobs.
Thank you
My experience with Humberview was amazing from the time I entered and left with my new car. Joe Melino (aka uncle Joe) was just amazing. He was very helpful and very easy going. This was a 100% better then my experience at the Roy Foss dealership. Thank you uncle Joe for helping we get a car that will work perfect for my family.
People are friendly and helpful. Easy to start open_ended conversations with staff without feeling judged.
GREAT EXPERIENCE, PROMPT SERVICE AND VERY KNOWLEDGEABLE ABOUT OUR CAR SELLECTION! JOE MELINO GOES BEYOND THE CALL OF SERVICE IN MAKING HIS CLIENTS FELL WELCOMED AND LEAVE WITH CONFIDENCE THAT WE ALL GOT A GOOD DEAL! I MAY HAVE A NEIGHBOR INTERESTED IN BUYING A SIMILAR VEHICLE AND WILL CONNECT NEXT WEEK.
This is the second car I’ve purchased from Joe Melino at Humberview. I wouldn’t trust anyone else. He takes care of you throughout the entire process. Thanks Joe and Humberview. You make this a great experience!
Service is impeccable. Stuart's the best advisor there. Always gives me an estimated cost before proceeding with the work order. Offers his recommendations but does not push you
Joe Melino gave outstanding service, the whole process went smoothly. He made sure I was 100% happy when leaving the dealership. He is a great person and a great salesman. 10/10 I would recommend him to my family and friends.
It was a great customer service experience! The only reason I deal at the place is a sales professional named Joe Melino. This is my sixth purchase and am totally happy
I called for an appointment. Was told to come right at 8 am. The day I left the lot with my brand new terrain it was making a little noise. I thought it was the new tire treads but later I was told by my bf to get it checked. I went in at 8 am told them the right side wheel was making a noise when going between 30-40 km you could really hear it. I was given some song and dance about needing to shampoo my brakes by the guy who plays host. I left being told it would be a couple hours. At 3:30 I was called and told it would be ready. I should come back. I went back. Was left waiting another 1.5 hours and then given my car back. I was told it wasn’t the right wheel but the left side wheel bearing. They changed the right side and said I should be good. As soon as I drove away I heard the sound immediately! I was too angry and didn’t have time to go back since my whole day had been wasted. They never do my car fast. Any little thing I go in for takes a day. So this is why I never want to go. The mechanic obviously didn’t even take the car for a test drive after replacing the wheel bearing to make sure it was good now. I still have this issue with my car but can never sacrifice a full day. So I guess I am stuck and will be told I should have shampooed the brakes to maintain warrantee. So unhappy that I hate my car and can’t wait to get rid of a GM. Never to return.
I had the pleasure of purchasing a vehicle with Joe Melino. Joe was extremely patient and helpful when presenting different options concerning the vehicle, and spared no efforts to ensure that all my questions were answered. The transaction was completed smoothly with no unexpected surprises or issues. Joe is professional, courteous, and his followup post sale was much appreciated!
Andy Afxentiou, Humberview Sales Manager.
Andy was very helpful throughout my whole car buying experience. He was very knowledgeable and patient making the process quite simple. I would recommend that anyone looking to buy a vehicle should give Humberview Chevrolet a try.
Unfortunately, I got a flat tire today but was able to drive it into Humberview chev to get it fixed. It was my first time servicing at this dealership and Daniel the service advisor was able to assist me. I was really impressed overall on the experience and they were able to do it in a timely manor. As I was getting my car they even offered to take it through the car wash as well! Overall a great experience and I would highly recommend. Thank you!
Dropped in without an appointment & they fit me in for an oil change which was appreciated! Thought it would be covered under my warranty but they let me know beforehand it was past the date- they were upfront & friendly & the waiting area was nice!
Great experience buying the car but the service department is slowwwwwwwwwww. Car is in for an oil change, tire and wheel swap at 9:40am... it is now 12:50pm and we're still waiting.
I bought my first car in Canada today and it was a great pleasure to be assisted by Nadia Rasekhi at Humberview Chevrolet. She has helped me a lot and made an excellent job finding the best deal to me and also assisting me during all the process. I have no doubt that I would buy there again and I highly recommend Nadia as an excellent Sales Representative.
Absolutely beyond the negative! I had to bring my Yukon Denali for an upgrade on the ONstar module. Their shuttle service was always immediate.............. this time told I had to wait 15 minutes..with absolute no direction where to wait...in the past always seem to be a nice little coffee area with complimentary coffee. I stepped outside but soon was blown away because I was in a employee smoking area. 30 minutes later finally got a shuttle from a very nice man (Dave)..........so I was late arriving to my volunteer job.
I was told my truck would be ready about 2:30 0r 3:00 p.m. by Daniel in service and called at that time and was told it would be another hour. I called at 4 could not get in touch with him.but then called the main number to try to get a shuttle....and got in touch with the shuttle lady and explained that I was at Dorothy Ley Hospice and needed a pickup. She immediately said she knew exactly where I was and would be there in 15 minutes. It is a call button to enter the hospice and I waited inside the hospice as it was raining. She finally arrived (but made me walk out to the street)and was so horrible in terms of berating me as supposedly I was to be at the Tim Hortons across the street. She indicated that her vehicle was too large to enter the Dorothy Ley Hospice parking lot (I I own the exact same vehicle) and have no difficulty entering, parking and exiting the lot. She grumbled about this all the way back to Humberview.......... and took the most ridiculous route through Sherway Gardens parking lot.....at the height of Christmas shopping.instead of a direct route along the Queensway.
The next day I get a call from Daniel in service u=indicating that one of his mechanics is missing a tool and perhaps left in my car. I could not find it that day......... but the next day did and immediately contacted Humberview.. ....... They had no Daniel in service on record!
I had a wonderful experience buying my car there. The service was fast, professional and friendly. The dealership is impressing by its size and the amount of activity. Was pleasantly surprised with the waiting area with free meals and coffee( not working wireless :(( ). Special thanks to sales consultant Andrew Krechkovsky. Will definitely recommend him to my friends.