the service dept. was good Dustin got the sensor for the DEF in six days to get our SUV. back on the road. Ian Gray the dealer ship owner lent us a new SUV. and we had it for the week, we did not have to rent a car which was great.
**Title:** Deceptive Practices and Unfulfilled Promises
******EDIT****** Katie is a finance manager not that it makes a difference. This deal was made last summer. You know we talked about it and you chose to do nothing. Why would I waste more of my time.
**Rating:** ⭐
**Review:**
I recently had a disappointing experience at Salmon Arm GM. The salesmen and sales manager, particularly Ian's daughter, resorted to dishonest tactics to secure a commission. Initially, they promised to address certain issues with the vehicle before signing the contract, such as a broken seal on the door and paintwork needed on the front end.
Ian's daughter, Katie, who serves as the service manager, directly assured me that she had emailed for quotes to have the front end painted. However, despite her promises, the requests remain unfulfilled.
After the deal was made, they conveniently avoided my calls and emails regarding these promises.
Despite assurances from the salesmen that repairs would be made, I later discovered that this was merely lip service. When I followed up, I was met with excuses and contradictions from Ian Gray himself, claiming I misunderstood the situation. It became apparent that they had no intention of fulfilling their commitments.
Additionally, I was assured that an oil change had just been done and I would not need to worry about it. However, just a month after having the vehicle, I received a notification indication regarding the need for an oil change, transmission flush. Upon taking it to another dealership for the service, I was shocked to learn that the brake pads were not installed correctly, despite the salesman's claim of a comprehensive check by their service staff prior to the sale.
This experience left me feeling disregarded and scammed. It's disheartening to see such deceptive practices in a supposedly reputable dealership. I wouldn't wish this ordeal on anyone else and advise potential customers to exercise caution when dealing with Salmon Arm GM.
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It's about time a dealership stepped up to the plate with something like " Tru Video". I felt way way more comfortable letting someone service my truck. It saves time, money and most of all. You can decide whether you wanna fix the repairs recommended by the service department! Service tech did a really good job on the video. It gives a birds eye view of what is really going on with your vehicle. Service tech explains & shows you what issues you may or may not have. Spencer the service advisor. He was professional, friendly and treats you fair!
I want to thank the Service team for all their efforts to rectify my transmission issue. Spencer was very compassionate and understanding as my Tran. Code would not go away after many attemps to rectify. But he and the Service team have not given up and now in contact with GM Canada they want to make it right. Thank you SAGM.
Stay tuned for final review.
Excellent , professional experience with Salmon Arm GM and with Rod and Steve. I purchased this vehicle basically sight unseen and they answered all my questions promptly and clearly. They negotiated fairly with no hesitation. made sure I was fully informed on all terms and conditions and when I arrived at the Dealership from over 6 hours away they made sure I was promptly looked after and back on the road home with a minimum of fuss and delay. excellent experience and a credit to both gentlemen for making the process as easy as it was.
I have worked in the automotive industry for over 20 years. In fact, I worked in sales for a GM dealer and I can say that Salmon Arm GM is a great store. We were passing through town and needed an oil change. Not only did our truck go into the shop on time but the service advisor informed us that we needed some recalls done that they were happy to take care of while the truck was in the shop. Even with me working at a GM dealership, my truck would never have been through the shop in such a timely fashion . At Salmon Arm GM they got us through the shop in record time and we got a complimentary car wash too. The technician took a video walk around during the service to show us things they were doing and what needed to be addressed. Amazing service and Salmon Arm GM sets the standard they everyone else show strive to hit. Ian Gray is such a good guy and it reflects in his staff and his store. Great job everyone.
I felt the numbers given, both for the trade in and the purchase, were reasonable and fair. This gained my confidence with the sales team. Darren came in on a day off to show me the vehicle which made it really easy for me to fit into my schedule. Darren is a friendly, personable, and direct salesperson and I appreciated that.
Spencer and the team went above and beyond to ensure the service I had requested was completed to my satisfaction. There was no upselling or trying to add anything I didn't ask for. Very happy with my experience.
Best car wash in town and I’ve tried them all. The Salmon Arm GM car wash is so thorough that it washes under the vehicle as you put through the wash getting all the winter road chemicals off the truck and then they used multiple cleaners on the exterior of the truck and then finally air blowing all the water off with extremely little residue left over. I keep returning to their wash.
Spoke with Service to get vehicle new tires fog lights possible new low beams. After waiting on hold with parts, I was basically told to source fog lights headlights on my own and then decided I may as well just take all the work I want done somewhere else parts spokes person agreed with me! Absolutely blows me away that they don’t want to work, I’ll never go here again ! Pathetic really!
Spoke with Ryan about an emergency tire repair (we were travelling with an RV) and he bent over backwards to help us out!
He got us a replacement tire quickly and dropped everything to install it immediately when we showed up.
Awesome service!!!
I apologize as my post is limited to my experience with one or two particularly ignorant employees. About n hour ago I was trail riding on my Bicycle Through the trails behind The tire shopWhen out of my Peripherals I noticed a figure exposing his Self I presume he was urinating but can't be certain. I said nothing but he proceeded to insult me and speak aggressively Attempting to instigate an altercation Between the 2 of us. I don't promote senseless violence but nor do I accept disrespect for no good reason. I speak to people with the most of respect as that is the way I would like to be Spoken to I believe everybody deserves to be. This embassy continued to provoke me And challenge me to enter On to the private property Fortunately I refuse to That would be one of many illegal acts On my part if I were to do so. Sadly he irritated me enough to Have this potentially escalated to violence if you would have came into the parking lot Speaking as humbly as I can This man would have been Heard potentially quite badly as I I'm no stranger to combat and violence But I have no wish to hurt anybody I believe that a company that will hire A person Of such low maturity and intelligence Doesn't deserve any more than one star rating Although they may have better areas my experience only showed this So I will I have no choice but to stand by my review until I see anything better
Shortly after leaving Scotch Creek pulling our 5th Wheel, only 2 days prior the fire evacuation order, our Chev Duramax Diesel lost power and the check engine light came on. We managed to get into Salmon Arm on our way to Calgary and found no other repair shops willing to look at our problem immediately. Serendipity came when late in the day we found Salmon Arm GM dealership on the East End and managed to talk with Michelle Shannik, Service Agent who put us at ease that they could look at the problem the next morning. In the meantime we could park the trailer in their adjacent lot. Next to the #1, the sleep wasn't great, but our relief sure was, especially considering that this could have happened through the Rogers Pass. The mechanics were a bit delayed but Michelle had accurately diagnosed the issue as a problem with the Mass Air Filter Sensor. She waived the diagnosis fee when it came time to pay. When does that ever happen? We are so grateful for how we were treated that we will consider buying from this dealership on our next purchase and having any required servicing done if we are in the area.
In the 40 yrs of owning vehicles I have never made a mistake that has cost me so much and the icing on the cake was the worst experience in my 40 yrs of how a dealership treated me . The job I got done was off warranty and I gave them specific instructions on how I wanted the job done . Not only did they not followed them they made the situation much much worse . I was lied to mislead and parts where broke then lied about none of my instructions where written down and the actually did pretty much everything to sabotage my truck as they could . I know there r good ppl there but the situation I was in they only worried about themselves. I would recommend highly that if u r getting work done there to check the work order before they can proceed and all used parts be looked at before discarded . I’m not sure how I go from here but further investigation is required and maybe even legal action may have to proceed. I like shopping local but not sure how I proceed from here
I can’t say enough about this place. I got a flat tire on the Friday night of the August long weekend called them Saturday morning and they had tires and a way to put them on for me right away. I arrived at 9:30 and was on my way by1045. The quick lube guys were amazing. I am so thankful my long weekend was spent with my bestie not trying to find tires and make it home to PG in time for work on Monday. Thank you 🤘🏻
We were traveling though Salmon Arm on our way from Calgary to Vancouver when our Tesla got a hole in one of the tires and was losing pressure fast. We called up GM just minutes before closing and they welcomed us into the shop, staying 45 min overtime to repair our tire and get us safely back on the road. Spencer was so gracious and welcoming and made us feel like we were not inconveniencing them in the least and Mike did a great job on the repair. They offered us drinks and restrooms and good conversation while we waited. We are so grateful for the fast and friendly service!
Grateful for Ian and his awesome team. We found them to be honest, kind and reliable. Having unexplainable car issues while 7 months pregnant isn’t the best situation to be stuck in but they took care of us.
I would definitely recommend their service and when the time comes we will be shopping here for a new vehicle.
Thank you!
Happiest gal here.. Rod and everyone at GM salmon arm made dreams come true for me. I can’t say enough about service, treatment, and follow up. These guys are absolutely amazing and I can’t stop smiling with my new vehicle.
I was so comfortable talking to everyone there, all questions answered.. this was easy breezy. Thank you guys so much.
I am so so happy :)
I have had my wife's vehicle in to service and my Silverado recently and the service from everyone was first class all the way. I used Quick Lube and was pleased with the process. In the main shop Chandler's team welcomed me and far exceeded my expectations. Plus the Technician Jon went above and beyond, Thank-you Jon.
I bought my truck new from these guys and had my front done with 3M. I tried contacting them about the sub par job on my 3M and nothing was done about it. Paid $1000 to have it done and this is the craftsmanship their company puts out. They would not resolve the problem
I bought my truck new from these guys and had my front done with 3M. I tried contacting them about the sub par job on my 3M and nothing was done about it. Paid $1000 to have it done and this is the craftsmanship their company puts out. They would not resolve the problem
The Car Wash is Tops and Service Amazing
Bought their long term wash card as I have an EV and gas stations charge too much. These guys are so reasonable and work with you to get what you want at a very fair price. Salmon Arm GM is not just for buying cars, they have a myriad of other services too…even for EV’s.
Had a really great experience purchasing my car remotely with these folks. I was looking for a particularly rare vehicle and my search led me here to Ian Gray Salmon Arm GM where someone had recently traded in a very clean and low KM copy.
After a quick phone call with sales manager Garick, they sent me the vehicle reports, pictures, and videos I had asked for. Taking a couple days to discern my purchase, I then exchanged a few more quick calls with my sales Courtney and when we agreed on a price I was happy with, I gave my deposit over phone. The whole process was so easy, pressure-free, and literally took less than 30 minutes. Two weeks later, Courtney personally drove 1.5 hrs out of Salmon Arm to pick me up from Kamloops airport (YKA) as I flew in from Vancouver. Talk about excellent customer service.
I did feel email communication could have been slightly improved (quicker response) but aside from that, my experience was very positive. I liked that they even reached out a month later to make sure everything was okay with my purchase. Would definitely recommend this dealership!
Salmon Arm GM is outstanding, the staff are friendly and knowledgeable about their products. Special shout out to Darren Hickson in sales . He was very helpful and honest helping me purchase my new truck. Thanks to all the great people at Salmon Arm GM.
Got exactly the vehicle we needed. Our sales rep helped us to patiently wait through the pandemic times and it paid off. We are very pleased with the process of purchasing, the excellent customer service, and our quality product, a 2022 GMC Terrain. Thanks Salmon Arm GM
My recent search for a new truck led me to Salmon Arm GM. I met with Darren Hickson and we were able to do a deal on a new Sierra SLT. The staff was great across the board, and I was very pleased with my buying experience. It was easily the most relaxed vehicle purchase I have done in many year. I would recommend Darren with out reservation, and the dealership as well.
Was en route from Calgary to a campground close to Salmon Arm when we had a diesel exhaust fluid quality warning pop up. Never a good time for things like this but not a great way to start a vacation. Called Salmon Arm GM, and after a very pleasant chat with the service advisor, we were able to get in the very next morning. The gentleman in the service reception bay was able to troubleshoot immediately, provided an explanation with great detail, cleared the code and we were on our way within 15 minutes. They were able to turn a fairly high stress situation into a pleasant experience. Can't express how grateful we were.
Spencer was very nice and helpful. I did not need a full inspection as it was done last year. His crew did what was billed for. The mechanic and Spencer informed me that I did need a coolant flushing and we booked that appointment today. I don’t normally give anyone five stars but in this case it was deserved.
Lynnette Taylor
Great place, dog friendly staff are all super friendly and helpful. Been disappointed with their estimated times for service. I've come in 3 times for miscellaneous service, tire change, warrantee check in etc...
Each time I've been told it will be about an hour. Each time it's been over a 2hr wait. The first time was a 3.5hr wait for a tire change on a day I had specified as a day I didn't have time to wait, and was assured it would be quick. Thankfully since then it's only been 2hrs & 2.5hrs I seem to have bad luck when it comes to "just an hour." I hope they can estimate their timing better but overall it is a friendly atmosphere and a great team.
A shout out to my fellow staff member Bob (ft Rusty as well)! His detailing skills are unbelievable. Busy day-to-day and using my truck as our family (including a St Bernard) vehicle it takes a major beating. Bob returned my truck better than new. Good news for everyone, he is our rockstar detail specialist. No appointment necessary. Call our store and ask for details on price and other awesome services we provide. Thank you Bob you are the BEST!
I had the easiest and best car buying experience I have ever had at Salmon Arm GM. I was looking for a particular vehicle that they had and they held it for me until I could get there to see it. Harry was very helpful and diligent, took care of all the things I asked for. Also thanks to Karen in finance for making that process easy.
I recently was shopping for an upgrade and trade in of my Grand Caravan. After looking online with no luck, I approached Rod Thiessen.
Rod and Ian were so friendly and helpful to deal with. They gave me top dollar on my trade in and also loyalty discounts on top of that. Any roadblock we hit, they found a solution and put us in a beautiful 2021 Malibu. Full tank and oil change on a car with only 2000 km on it are just the little touches you’ll find here.
Karen who did the financing was a pleasure to work with and she had the insurance broker come to the dealership to save me a trip to change the licenses.
I can’t say enough about the superlative care I received here and they have earned a customer for life. Thank you Salmon Arm GM.
Review update: Im in my 3rd new truck now from Salmon Arm GM and every time has been a repeat of the supurb customer service and buying experience.
recently decided to purchase a new truck. I stopped by and talked with Rod who asked me a few questions and answered some of mine, then quickly had a truck picked out for me that not only exceeded what I was looking for, but also landed well within my budget. From walking onto the lot, to signing all the papers, I felt like I was looked after from the first handshake to the last. These days it is easy to shop for a truck all over the province on the internet, sometimes finding better pricing, sometimes better vehicle availability, it's great to be able to find everything I need in product and customer service, all while still being able to support a locally ran business. Everyone at Salmon Arm GM seemed to have my needs as a priority, I feel very well looked after along with having the confidence that I chose the right dealership for this truck purchase and my future purchases as well. Thank you Rod and Karen, see you again when the wife needs a new SUV.
PS: that car wash sure helps the new truck stay clean, does a great job and is very convenient.
So far my dealings there have been above satisfactory to say the least they have accommodated me in a most outstanding way. The only thing I can pick on at this time is the small lack of communication with them and the rental company. The work they did was up to par as the most omnipotent problem was fixed and in a reasonable amount of time and price. I will go back there again.
This was an awesome experience. Both Rod (sales) and Kaitie (finance) took the time to understand my needs and make appropriate suggestions. They were friendly and knowledgeable without the high pressure tactics typical of many other dealerships ..and my new vehicle is awesome too! Happy to recommend.
This dealership is truly excellent. I was looking for a very specific vehicle, in a very specific rare colour, they had one that became available and contacted me, we wrote the deal and they arranged for shipping at lightning speed. All of this from 700 km away. Very fast, very accurate and very easy. Ian Cameron and Katie Gray are terrific people to do business with. I couldn't ask for more.
Ian and his staff are an exceptional team. My wife and I purchased our new Silverado here and did not feel pressured into a sale at all. I would highly recommend this dealership if you are in the market for a new vehicle. The service department takes excellent care of their customers. Last time we were in we were offered a ride home! Thank your ongoing customer care Ian!
Another service from Ian Gray's Salmon Arm GM successfully and professionally completed. I have been a long time client at this dealership simply because they deliver what they promise at a fair price and treat you well while delivering. I have no reason to look elsewhere.
As always, thank you very much.
I had the best experience with car buying yet at Salmon Arm GM. The staff are all beyond friendly and go out of there way to help you find the perfect vehicle to best suit you and you’re needs. Garick, Harry and the rest of the sales team were so helpful and knowledgeable, they truly made this process one of a kind. I can’t say enough good things about the Salmon Arm GM team, 11/10 recommend!!
Excellent and prompt service. My new Silverado is great to drive. Mileage seems very good. I've had it for a week. Zero complaints so far.
Just bought my first new vehicle. Darren made everything so simple and helped me find exactly what I was looking for. Everyone was super helpful and friendly making sure my new vehicle is ready for our next grand adventure.
I look forward to continuing business with them in the future.
Today was my very first visit without my husband there(We usually have to take our Chevy Volt to GM in Vernon because of its plug in hybrid)but We live in Salmon Arm and We have been having a few issues with brand new winter tires at one of the tire stores in town. I’m so glad I finally made a right decision to stop by here.
Everyone I’ve met was very kind, friendly and helpful. Especially,Spencer is a great man! Thank you so much. I will be back here again.
(Update)I was at your shop this morning again and had an another great experience.
Very professional,and friendly.
Enjoyed free car wash.
I’ve never felt comfortable going to any mechanic shops by myself but Salmon Arm GM also Vernon (bannister)GM are great.
I will be back for sure.
Thank you so much for taking care of my vehicle.
My first time buying a truck was a really great experience here at Salmon Arm GM. Darren Hickson made the process so stress free I couldn’t
Believe it. His knowledge of the trucks
And their features is
Superior. He really helped me narrow down what I wanted until I was driving home in the truck of my dreams. Here I am, 20,000 km later still impressed with absolutely no complaints! Darren also offered some great suggestions on what accessories to grab with the truck and I couldn’t be more happier with the decisions made. Money well spent!! After that experience I will be faithfully seeking out Darren for all of my truck needs and highly recommending him to anyone that is on the hunt for their dream vehicle as well. Thanks Darren, and the rest of the GM family. You are all amazing and great at what you do!
I recently purchased a brand new Chevrolet Colorado ZR2 (my dream truck) from Darren at Ian Gray Salmon Arm and I couldn't be happier. I was originally going to purchase this vehicle from another dealership. Darren was able to match prices and get my truck in 3 months sooner than the other dealership, I couldn't say no to that! Darren was helpful, not pushy at all, transparent, quick to respond and down to earth as was everyone I've met there so far.
I love my truck, I enjoyed my experience and I will tell everyone back home in Revelstoke that Salmon Arm GM is worth the drive if they're ever considering buying a new vehicle. 10/10 would recommend!
Angeline H.
I had the BEST experience with Rod and the team at Salmon Arm GM! I am from Saskatchewan. I narrowed down my search to a very particular car but could not find it in SK, MB, or AB. But found it at Salmon Arm GM! Rod was super friendly and helpful and even met me at the dealership on his day off to meet in person! Katie in the finance dept was also great - it was just so nice to deal with such wonderful people after such a long journey (both literally and figuratively) to find my perfect car! They even had the insurance people come to the dealership to get my transit permit and insurance arranged so I could bring the car home! I would not hesitate at all to recommend the dealership to anyone - in BC or out of! I couldn’t be happier - with my car or with my experience!!
Tires at "cost" but buyer beware of scams! I bought tires last month and they offered a good price for great product BUT told me I needed new brakes and rotors at a cost of $1300! I decided to get a second opinion and inspection and was told I wasn't even close to needing new brakes! GM told me I had only 1-2 mm left and my second opinion confirmed and showed me 6mm!! GM service shop is a complete scam, never again will I visit this shop or dealership.
Fantastic place. Great service from start to finish.
Please come and see our state of the art Car dealership and certified service facility in Salmon Arm BC. Our team are here to help you with all your automotive requirements and would be pleased to answer any questions you may have,
Many thanks
Salmon Arm GM
We bought a new set of tires here as they were offering them at cost. They were helpful and knowledgeable in picking our new tires and the price was excellent. They installed them quickly while we waited and even came and asked us if we would be ok paying an extra $20 for installation as they said there was so much mud caked on our rims that it would throw the balancing off if they didn't clean it off before balancing. Can highly recommend them for new tires!
I wouldn't hesitate in recommending Salmon Arm GM to anyone. Whenever I visit this dealership I am always welcomed with a smile and find the staff to be very friendly and helpful.