I got my BMW i4 from Budd's in March 2023, and I love this car! When I ordered, wait times for the i4 were ridiculously long; Mushtaq did a great job working with me and expediting the process as much as possible. He gave me the freedom to do my own research and spec the car exactly how I wanted. He gave timely responses to all of my emails, and kept me updated with the car's status from ordering to manufacturing to shipping to delivery.
Thank you to Mushtaq and the team at Budd's BMW for making ordering my first BMW such a wonderful experience!
Great experience at Budds’ last week. I had my car in for regular service that was covered under my extended warranty (expires in March). While it was in, the technicians noticed another issue that needed attention soon. They followed up to determine if it was covered under the warranty. It was and now my car is scheduled to go in to address the issue - a big job that will be no cost to me. Thanks, Budds’!
I was looking to purchase a new (to me) BMW X3 from a local car dealership in Oakville and wanted it inspected by a BMW dealer that was nearby. I talked to Valerie in the Service Department and she was totally amazing and super to deal with...it felt like I was in the care of a mother and she remembered all the details of the original request when I called back 4 days later to schedule the inspection. The deal didnt go through as Budd's mechanics detected too many problems with the vehicle and likely saved me thousands, so the $400 (plus HST of course) inspection was worth it, especially because of Valerie's great service and personability. 5+ STARS!!!
Top notch dealership!!!!
From customer service, service manager, shop foreman and ones getting my car up and running again I can't say enough about how much they communicated and took care of my concerns and car challenges. Huge appreciative shout out to Jennifer, Juan and George for quality service and putting the customer first. Thank you.
Exceptional service all around from a wonderful team. Kumaran from beginning to end was professional, thorough and went above and beyond to meet my needs. Can’t say enough about Schalk who patiently and expertly walked me through the dizzying array of features on a rainy Saturday morning. One of the better car buying experience to date!
Recently brought in wife's X3 for some warranty work. Communication and professionalism from both Cassandra (service advisor) and Rachel were top notch. The whole process was seamless and will definitely return if future work needed.
Budds BMW Oakville Service was excellent and provided me the right service and quality and completed in time. Their Uber shutter service is extremely easily and digital (mobile) for anyone to request right! Also, to add huge thank you service advisor “Joelene” who took care of the vehicle maintenance and recommended the right options to repair and saved me tons of unnecessary repairs on my BMW X7! Thank you!
Overall the service was good and the service advisor was helpful. There were a few issues with my car and I really appreciated the mechanic took a video under the car to explain these issues. This was very helpful for me to understand what needed to be done.
I would have rated the overall experience higher; however, for the third service in a row, my car was left unlocked. It was left for a day or two over the weekend, unlocked and ready for someone to steal things, vandalize it, or worse.
I can't understand why they don't lock the cars. Even if it is
same day pickup, there is no good reason not to lock the vehicle.
I recently had my X3 M40i serviced at Budd's BMW for the first time. Wow, what a fantastic experience. Nothing better than seeing a well organized system with well mannered professionals. Picking up your keys at the digital kiosk when the dealership is closed was effortless - love it. Special shout out to Madelyne Richard. Looking forward to going back!
we just picked up our 330i from Budds' BMW. The car is amazing and driving dynamics are top notch .But I was especially happy with the service provided by Atif and Michael. They were both so helpful and supportive throughout the whole buying process. This was our first time purchasing from BMW and we will definitely be back. Also, a huge shout out to James B as our demo guy. He has lot of patience who explains each and everything about your vehicle. Highly recommend!
Buds BMW Oakville has always been a great experience. Buds BMW has great service and staff especially Moe sales Rep and the New car exit staff that guides you through all the features of the car before your departure. I definitely recommend this dealership
John was very approachable and helpful explaining the work done on the motorcycle. His team was also very friendly and completed the work on time as promised. I have been returning to Budds’ for the past 7 years and will continue to have my motorcycle serviced there.
Love Budds honest expert service! Cassandra is such a great advisor. Always keeping the customer up to date and feeling cared for. All staff are super down to earth. I know that I am in great hands with every visit.
I have been going to them for almost 2 years. Usually the customer service is wonderful and they do their best to accommodate. My most recent experience was not a typical one. The staff were not as friendly at the front. They did not wash my car and made me feel more like a transaction than a valued customer. I was on the fence about extending my maintenance package with them but after this experience I will not be.
A friend of mine recently purchased a used Lexus from Kumar. They recieved excellent trade in value for their vehicle and amazing service from Kumar and his manager, Jeff. They paid attention to my friend, not her partner during the sale (her vehicle) which was a very refreshing experience. They're very professional and they would be highly recommended.
Leaving some feedback from a previous service experience, upon the dealership’s request.
Great technology for key drop off/pick up, and great service personnel attitude and follow ups over the phone. Five stars.
However, upon receiving recommendation from technician to replace all 3 windshield wipers for $184 when I know only one was worn out (I had just replaced one of them myself), means I could no longer trust their expertise or incentive, even for services that probably ARE required. It’s really unfortunate, as trust is really difficult to re-build once broken. Hence the two stars.
Fantastic service and customer support at Budd’s with Cassandra Gavin. I’m a new customer having moved to the area recently, I had a huge problem with my BMW M6 requiring long lead wheels and suspension parts ordered out of Germany, insurance hassles, etc. Cassandra is a superstar service advisor — super knowledgeable, proactive and responsive — helped me through the whole process that spanned more than 6 weeks. She arranged to have my car looked after in the shop the whole time it was out of commission (I’m really protective of it). Customer for life.
I recently had my BMW serviced at Budds BMW Oakville and it was an all-around excellent experience. The waiting area was comfortable, allowing me to relax and even get some work done. Plus, the complimentary coffee was a nice touch. The customer service was commendable, with a friendly and attentive staff.
However, I did notice that there could be some improvement in the speed of the services. Although it wasn't a significant issue, I believe there's still room to make the process a bit faster. Despite this, I would highly recommend Budds BMW Oakville to anyone in need of top-notch BMW care.
I had a recall on my 3 series and Budds was very professional from the pick up of my car from my home to me picking up my vehicle in the afternoon. Plus they washed and vacuumed my car, added bonus and much appreciated.
Oh and the after hour key lock box is just a great feature to have, all dealerships should have that.
It was great buying a car at this location. The sales process and car demo was executed perfectly by their well trained team. Mr. Vijay was an excellent sales person and helped me buy a BMW that I'll always love. He was patient and understanding during the whole process and made the buying process simple and stress free.
I love my new BMW and the entire experience from test drive to delivery was excellent. Warren, Leslie, and James were a pleasure to deal with. I really appreciated the detailed communication and exceptional customer service. I would certainly recommend visiting BMW Oakville to anyone in the market for this brand of vehicle.
We have owned many BMWs over the years and all have been serviced at Budd's BMW Oakville. The experience at Budd's is always top notch and they go out of their way to ensure satisfaction. You can tell that special effort has been made in ensuring that the client is always at the forefront of everything that they do.
I am delighted with the service Budds' has provided from all the arrangements made to lease my Z4 last year to the latest (first) service. Everyone I interacted with has been extremely helpful and approachable. The service was efficient and completed in a timely manner with the minimum of fuss.
Very positive experience dealing with John and the service department. Very accommodating for scheduling and I was well looked after when I arrived at the service department. John arranged Uber rides to and from my hotel while bike was worked on. Work that was done on my bike, and what to consider for accessories, was well explained.
I recently had the pleasure of purchasing my BMW 330i from Budd's BMW Oakville dealership, and I must say that the experience was exceptional in every way. Dealing with Moe, the salesman, was an absolute pleasure, as his professionalism ensured a remarkably smooth and efficient process. His prompt and reassuring follow-ups made me feel truly valued as a customer, and I highly recommend him to anyone seeking a seamless car-buying experience. Also, the dealership's refreshing approach of not pressuring customers into purchasing option packages was truly impressive. Instead, they provided personalized guidance, allowing me to make decisions that perfectly suited my preferences and needs. Overall, I am thrilled to have found both an outstanding car and a top-notch dealership with exceptional staff like Moe.
My family and I ran into some trouble while on a car trip and limped our BMW to this dealership. It was an unforgivable and most impressive service I've ever received. While we waited for our car, the service team organized a hotel for us to rest in, organized transportation, took care of the repairs and follow up with us on numerous occasions. If we could, we would give 10+ stars to this dealership and the team members behind it. Special thanks to everyone in the service department!
Joelene is absolutely amazing! She provides outstanding customer service each and every time I need to go in for service. With my most recent experience, my car needed service and I was strapped for time, she was able to get me in and out, same day super quick. Her level of professionalism, knowledge, and care makes me happy driving out to Budds’ BMW for service and of course to see her. 🙂
We bought a new SUV from Budd’s BMW and the experience from the beginning was very pleasant. Vijay was extremely helpful & responsive, answering all of our questions and going through a variety of options. He also didn’t pressure us into anything that we didn’t need.
Picking up the car was also a very pleasant experience and the walk through was very informative.
I’d likely purchase from Budd’s BMW again in the future.
Decent service on my regular service, staff was helpful and time took was kind of slightly more on the higher side though.
The reason for 3 star - When you come to a BMW Service there is an expectation of a certain standard, a league. When you return the car back to the customer giving the car a normal exterior nice wash is always a nice gesture. The exterior car wash is pretty standard everywhere BMW dealerships, was surprised Budds did not do that.
My first service appointment at Budds for my X3. Overall quick and efficient service. The only complain was that I was not advised about additional charges related to fluid top ups and they were done without my consent. Service advisor could have explained me during the call. When I went to pickup my vehicle I asked about then and lady said I only take the payment and cannot explain about the charges and service advisor should have mentioned.
Recently had my X1 serviced at Budds and was very pleased with the service, particularly the support from my service advisor, Madelyne Richard. She kept me well informed of the progress and costs for my vehicle, and made recommendations on prioritizing certain items at a later date, in order to accommodate my schedule. I look forward to dealing with her for the completion.
I recently purchased a used vehicle from this BMW dealership, and I couldn't be happier with the overall experience. I want to give a special shout-out to my salesperson, Warren, and the sales manager, Jeff, for their outstanding service and dedication.
Initially, I encountered an issue with the vehicle shortly after the purchase. However, Warren and Jeff went above and beyond to promptly address and resolve the problem without any hesitation. Their willingness to assist and ensure my satisfaction truly impressed me.
Warren's professionalism and expertise were evident from the moment I stepped foot in the dealership. He patiently guided me through the entire process, answering all my questions and providing valuable insights.
Jeff, the sales manager, displayed exceptional leadership and customer service skills. He swiftly stepped in when the issue arose, coordinating the necessary actions to rectify the situation promptly.
Overall, my experience at this BMW dealership was excellent, thanks to the exceptional service provided by Warren and Jeff. Their dedication, problem-solving abilities, and promptness in resolving the issue left a lasting impression on me. I highly recommend this dealership to anyone in search of a reliable vehicle new or used and a top-notch sales team.
Thank you once again, Warren and Jeff, for going the extra mile and ensuring that I am a satisfied customer.
I would like to take this moment to thanks Budds BMW Oakville for the great experience. The entire credit goes to Daniel Allen- The sales representative. He made my entire journey really smooth and exciting. He was readily available to answer all my questions even if it was trivial. I had been tough client for Daniel but he made it through. He understands the emotional value attached with a decision of buying the car. He had been very patient with me in the entire process.
110 out of 100 for the amazing guy Daniel Allen! I wish you a great success ahead.
Daniel Allen- Highly Recommended 👏👏
Recently had a Dinan software upgrade installed on my 2016 535iX. Customer service rep (Cassandra G) was very responsive. The installer took about 10 mins to answer all my questions about how the car would behave etc. after the tune was installed.
Would recommend Budds' BMW for service.
John P. in Service was great. Always very helpful. This is my third year using their storage service, easy process to drop-off and pickup. If additional service is required, John always take the time to explain everything and really work with me to take care of only what is necessary. I would recommend anyone to go there. Their location is over 80km from home, but I do not mind one bit to go further to get great service!!
My first time servicing at Budd's and liked it. Roger the advisor was really helpful to fulfill client's needs.
BTW my car looked stunning after they gave her a complimentary wash at the end.
Was a memorable experience with Budd's, I think I am about to start liking here.
Added $200 summer tire storage fee to invoice in error, had to remind them it was included when I purchased winter tires.
Forgot to send payment link.
Emailed service advisor picture of car after their car wash and his only suggestion was to drive 30 minutes (each way) to have it washed again.
Brought in my classic BMW for a dealer specific repair, Cassandra Gavin the service advisor was very very helpful and understanding! She gave a me great quote with a discounted price. I went ahead with the repair and I even got to speak with the tech “John” and share my concerns.
They did a great job and would definitely love to bring in my bmw for future services.
Thank you Cassandra and John!
If you are looking at getting a BMW, this place is the best. I went in to buy my first car, and I was assisted by Leslie. She was extremely thorough, explained everything to me step-by-step and patient as well. She replied quickly to questions and texts I sent about the car, and got everything setup for me very quickly and accommodating to my work schedule. Absolutely amazing customer service and highly recommend going here and asking her her. Thanks to her, I have my dream car. :)
We recently had our 128i in for a recall and repair. The appointment date was set. I arrived and the vehicle was taken in. I was offered a shuttle home and pickup back to dealer which was very convenient. It all went very smoothly.
All in all I was very satisfied with my experience.
Thanks !!
Great services as always👍. Jenny helped to arrange my seat belt repairs, and it’s done within three hours because she knew that I needed my car to pick my my son. Jenny also helped to arrange oil change at the same time which was due, she arranged this even before I noticed that. This saved my time and trips. Thanks, Jenny. Everyone here is so nice and is willing to help. The receptionists are very nice too, they booked rides for me after I dropped off my car for repairs.
I was really happy and impressed with Hadi's service. His helpful attitude makes it clear that he will continue to take new challenges and grow to be an asset to his company. I thank Hadi for his extra effort. I really appreciate the energy that Hadi has put into his work. All the best to him.
We recently purchased a BMW X4 from this dealership. Hadi was our sales rep and he was excellent. He went out of his way to explain different packages in detail and wasn't pushy at all. He followed up with us and got the vehicle we wanted. I cannot recommend him enough and will be back for another purchase soon.
I bought the used BMW in mid May they told me a day to pick up my car and I showed up on that day the car was not in the condition as I was expecting but still my sales person told me that he didn't see that the car was in that condition but he apologise and told me that he will take care of that and again they asked me to drop back and they will arrange the ride for me, as discussed. I dropped my car on Monday for some touch ups and to be puffed got a text and calls its ready for pickup, the car was a real mess from inside and outside looking to some kind of scrap car , it took me 10 mins just to clean my seat and leave their place and still the backs seats are dirty and my Matt covers are not their in my car they were supposed to look before they give the keys. And the repairs have not been done yet its still in the same condition. Was not expecting the kijiji type of service from the showroom
Thank you
Went directly to the Budds parts counter to buy a genuine BMW light for my out of warranty BMW X1, provided the counter staff with a picture of my dead light plus my full VIN number. Get home to install my light and much to my surprise, I have the wrong part. Come on guys, have a bit of respect for the time of your clients!! If you don't enjoy providing proper service or selling parts to your out of warranty customers, just say so. I wont waste my time or yours.
PS-> In the response to my review the owner states -"we are unsure how else we could have assisted you given the information you provided to us"
1. I showed the parts desk person a picture of my working head-light and the non-working one.
2. I provided my full VIN.
3. My vehicle was parked outside.
Not sure what else a customer can do to get the proper part.
Just got a new 428i from Budds Oakville. The service and attention provided by Rich Acosta (sales) and Tiker Shi (delivery specialist) was amazing ! Tiker knows BMWs like nobody else !!! Ask for these 2 guys at Budds if you are looking for a new car there.
After a lot of online research and shopping around, I ended up chosing Budds BMW to lease my new 328 xDrive! I worked with Rich Acosta there, and he was fantastic in walking me through the process and lease options. Highly professional individual and dealership!
I am on my second car from Budd's BMW and both experiences have been exceptional. Rich has been a great help in sourcing the right car and situation for me and has demonstrated good creativity in solving any issues. The maintenance process is great and you definitely get a "luxury" experience from all angles.
Just leased a 2016 BMW X3 from Budds and what a great experience it was. I met the sales rep. Rich Acosta on Budds' website and then in person for a test drive on a couple of vehicles. He was knowledgeable, friendly, and accommodating. The deal was done and then he introduced me to Tiker Shi on closing day. Tiker spent at least an hour going through all the car's features. He was friendly and very knowledgeable about the X3!!! This was a valuable send off and totally unexpected-way to go Budds'!!! 10 out of 10 to Rich and Tiker!!!!!!!
Very good sales experience. We recently purchased a pre-owned from Budds and found them extremely professional and easy to work with. After we showed up for our appointment, we were offered coffee while the sales person (Tom) went over the carproof and service history of the vehicle. Once we were ready, we went for a test drive on the highway and the city roads, testing the vehicle to our satisfaction. The vehicle was made ready for us to pick up the very next day and we couldnt be happier with the level of customer service and honesty that Budds provided to us. Even though we dont live in Hamilton, we will definately be using Budds for our service needs as well.