Great experiences Seamless. Customer service was great. The only drawback is that they did not offer me a courtesy vehicle.
It was perfect once again. I have a 2005 330i in mint condition mainly due to the BMW service team looking after the car. Thanks for the care and all your professional staff for their attention to detail.
Matthew was able to provide exceptional virtual customer service and cater to my wants and a tight deadline. I purchased this vehicle entirely online, with Matt responding tirelessly to my many questions and concerns (worked on Sunday). With buying a new car, it is never just about the salesperson; it is also about the finance person; Leslie, you are terrific at what you do. Thank you for getting this car ready in record time, four days from purchase to pick-up! Budd's, you have assembled an elite team in Hamilton! I love my X4!
We came to pick up a car. Friendly service, clean and organized inside their showroom. Unfortunately, staff here don’t know their parking lot very well as they told us where the car was parked, however when we walked over to the spot the car wasn’t there, then another employee told us to go look in another part of the lot, which it also wasn’t there. After searching the lot for about 10-15 minutes we finally found it parked in a completely different spot. Overall though, we are happy with the car (so far). And the decent price. Thanks bmw.
I purchased a pre owned Ford Flex from Budds remotely. The process was slow and difficult considering they offer contactless delivery and buy online. Took 2 days to get the offer looked at and then another 2 for finance all remotely. It wasn't super difficult other than my father was holding the loan and was involved throughout. I was told things weren't possible when they were and eventually were done.
It all seemed shady and if i didn't like THIS Flex so much i would have walked away.
I had asked about its condition obviously as i purchased it via pictures only. I was assured it was in good condition and only regular wear and tear. (Yes i know i should have just gone and seen it myself)
Delivery day came and they brought it to my home. #1 it was not contactless at all. Signing papers on the hood of the car #2 no disinfecting was done. I sanitized my trade in and left anti septic wipes even for the salesman. Nothing done for my new car. So i went through and disinfected it. I found some chewed gum in the rear cup holders but otherwise they seemed to shine up the interior nicely.
Otherwise i was told the car needed brakes and wiper blades to pass safety.
It indeed had brand new brakes front and back no issue there. The front wipers are good but not new as is the rear again not a big deal.
The issues were the oil being BLACK and burnt smelling and the dash stating 10% oil life and all 4 tires being unsafe with very low tread and weather cracking all over and the windsheild spraynot working. Also the lower front bumper was damaged as well which i was unaware off.
To Budds credit about a week later they sent someone with a loaner car to take mine and fix it. Now what was supposed to be a 1 day fix turned into 8 days. I ended up renting a larger car as they left me with a small sedan and i need 6 seats; plus the kilometer restriction on the loaner wouldn't let me drive the car for work as i had to travel out of town. The loaner had no walk around done either; just swap keys and the driver left. I took photos of a scratched rim, less than full gas tank and the odometer being higher than the contract stated just to be safe
Upon finally getting my car back it was given to be with 30kms to empty (they picked it up over half tank) and again no disinfecting or anything. I had their car filled up even though i got it under full and kept it as clean as i could considering i have small kids.
I did get an oil change and 4 new tires and the sprayers fixed which i appreciated; however considering they claimed it was the bumper repair delaying things the work was so-so at best. Even the work order says they refitted grill and zip tied plastic. Not sure how that took 8 days
Anyways i appreciate the efforts of i assume the service team and perhaps a sales manager in the after sales issues (even though bald cracking tires and sprayers not working should never have passed safety). However there is definite room for improvement in all departments I'd say. 2 stars given as they stepped up to fix what was wrong eventually but it all took FAR too long.
Right after we walked in,we were welcomed from Matthew. My husband wanted to see few cars and Matthew offered a test drive. My husband loved the way he was treated and after the test drive he loved the car as well.Few hours later the car was ours. To be honest ..we went there just to browse. Thanks to Matthew and all of the great team we left BMW Hamilton happy and excated for our new dream car. Thank you all for being so amazing!
Brought my BMW M4 in for a warranty covered oil change and my wonderful service advisor Sebastian Sobrino told me I'm eligible for sparkplug and air filter changes as well all covered under the BMW warranty! Best BMW dealership ever.
The engine light came on my 320i, had to take it in to have it looked at. Serviced within 24 hours (under warranty), completed all the standard checks and provided me with a rental vehicle. Great service, friendly and knowledgeable staff (worked with Sebastian). Will be switching to Budds' as my preferred dealership.
Booked an appointment for an oil change and was 10 minute late due to traffic/construction. Arrived and was told my spot was given to another job and that I would have to come back and re-schedule. Advisor didn't even bother to call and confirm if I was still coming before giving away my appointment slot. What will keep me from ever going back is the attitude of the staff who displayed no empathy or willingness to accommodate a customer.
Booked an appointment for an oil change and was 10 minute late due to traffic/construction. Arrived and was told my spot was given to another job and that I would have to come back and re-schedule. Advisor didn't even bother to call and confirm if I was still coming before giving away my appointment slot. What will keep me from ever going back is the attitude of the staff who displayed no empathy or willingness to accommodate a customer.
The people at Budd’s BMW always provide the best service for my BMWs. The staff is always very courteous and accommodating. I have been driving many makes of automobiles but I find that this brand of vehicle works for me. I can drive a luxury car and get world class service around the corner. It doesn’t get any better than this
It was an absolute pleasure to work with Matthew in Sales. I visited many dealerships on the hunt for the car I wanted and ventured out to Hamilton only to be delighted by his professionalism, informative approach and fantastic sales skills. I myself coach sales people so I know a good salesperson when I see one. I believe that Matthew was the reason I decided to purchase from Budds, I wouldn't have been as confident working with any other salesperson. Compared to other sales people he was a breath of fresh air, was very straight forward, patient and compassionate. I would highly recommend talking to Matthew if you are in the area looking for a car and would even recommend him to my family and friends. I felt taken care of, not in an intrusive way, he was down to earth and felt like he really listened to what I was looking for out of my purchase. I wish him all the best, 5 stars!
Always good service from the service department. Very helpful efficient and courteous
Professional service experience. Always treated with respect at this dealership. Sebastian knows how to interact with clients with tact. Recommend this dealer for exceptional customer service.
The service here should be industry standard.
I’ve previously had an Audi and this place blows them out of the water!
I will only every come here, I was so impressed.
Keep up the great work!
Kylie was beyond patient and never pushed the sale. When I finally did decide she went out of her way to find me the vehicle I wanted only better! Everyone at the dealership was warm, friendly and professional.
The purchase of my first BMW was an excellent experience and highly recommend this dealership.
Everyone I've dealt with at Budds' BMW Hamilton has been top notch. My Service Advisor Rob is super knowledgeable, friendly, and communicative. Glen, the parts manager, was also really nice and took a lot of time to help me find the right winter tires and rims for my car at a price that made sense. On top of that, I love the fact that I can communicate with the shop via text - that is such a game changer for a busy professional! Overall my experience here has been fantastic and I'd recommend this dealership to anyone.
I just picked up my 3rd vehicle from Budd's BMW and I have always had nothing but a great experience. The team, especially Peter and Donn, kept me in the loop about my custom built car from the day it was ordered to the day when I finally picked it up. They go the extra mile to ensure that you are extremely satisfied throughout the whole process. I highly recommend Peter and Donn based on my experiences and you will not be disappointed!
Great service, helpful staff and great prices comparing to other BMW dealers. It was my first time here and I will come back for sure! Totally Recommend. Thank you
After weeks of searching I finally found the used vehicle I was looking for at Budds BMW (no relation). I don't live in the area, and even though the vehicle I purchased was not a BMW, the entire experience has been what one might expect from a premium brand dealer. Sales department, service department all exceptional. Thank you John and Bill.
The service department here is excellent. However, after waiting for the return of my security deposit (from previous lease) for months I find out they kept it to offset the remaining car payments on my lease. Car payments my sales representative Kylie agreed to wave with the lease of a new vehicle. I never authorized them keeping my deposit. I hope the $300 was worth it, because you have lost a long term customer.
My key FOB does not lock or unlock my doors. There is a relentless beeping sound when I shut my car and open the driver door. I ordered a new car key, costed me $300 plus. Without conducting diagnostics on my vehicle, I was given a verdict that I need to change my ignition and cylinder that would make the remote FOB work and will shut the beeping sound. This part also sends the signal to the remote sensor located under the rear view in red. I placed an order with parts, week later I got it changed, costing me for parts and labor around $500 and guess what?, it did not work. Made second appointment to look into it, this time BMW conducted diagnostics to find out the source of problem, cost of diagnostics around $175, it’s been five days the car has been in the workshop, waiting to hear back. Uber experience was another issue, but my service representative was very supportive and helpful, after four different ubers I was able to get ride to dealership. Very kind of service team to give a loaner 2020 X3, but sadly I could only drive 100km/day according to the agreement. My work takes me 200km/day. I had to get that changed on the contract. We own two BMW’s X3, second one was purchased two months ago. I find BMW sells experience, sadly my experience has not been a good one.
Always meet nice people there. Awesome service. Decio takes good care of customers
Found a more flexible solution for my not start BMW 128I with a rebuilt starter which reduced price by about $500. They also helped with getting me a rental car when it took a few days for the starter to be sourced and delivered. I had a scheduled recall for the Monday, but on Saturday my car suddenly would not start and I was able to drop the car off on Saturday night and they started diagnosing on Monday. Decio kept me informed on progress as well as a follow-up the next day to ensure the car was completed properly.
Disappointing first experience
I booked an appointment for an inspection of my 435i because the parking sensor had stopped working randomly. The car was dropped off by a friend of mine at 12 pm (I was at work from 8 am to 8 pm). After the car being at the dealership for 6 hours I get a call near closing time while i am with my patients telling me that nothing was done and that the "techs" could not find anything in the whole 6 hours the car was sitting there even though the parking sensors clearly do not work and the error message still pops up every time the car is put into reverse. My friend had to go up to grab the keys come all the way back down to pick me up from my work just to go back up to pick up my car that did not have a proper inspection on it or they did not even bother and let it sit there for the whole 6 hours. So basically the only thing I got was my time and gas wasted. I have never had such a terrible experience like this before with other dealerships or brands. stay away from this dealership.
I have never left a 1 star on anything but I guess there is a first for everything.
Fantastic Service. Definitely will return to have work done. Very friendly service advisor. 2 thumbs up!
The dealer contacted me notifying that was time for the 1st oil change and the process of scheduling was easy and accommodated my schedule - fast service request.
Very professional service from the time I brought the car, wait for the service, and received it back, washed and clean.
Ciro kept me updated and answered all my questions. He is always extremely helpful.
My overall experience was excellent.
Budds' BMW Hamilton gives excellent service for their vehicles. The shuttle service offered is wonderful and convenient! Service personnel are friendly and knowledgeable. Great experience.
This was for a recall on an air bag. From the start to the finish the service was exceptional and the work was done quickly.
If I was to complain then the only issue is the scheduling of this work. Initially I was told that I would need to leave the car the whole day and if I need a ride somewhere I would be shuttled. I live about 80 km away and said that this would be unacceptable. I was offered a rental which I rejected on principal since this was a manufacturer issue and not mine. After a few more phone calls and discussions that the job does not take a full day I would agree to leave the car for half a day which was unacceptable. Finally I talked to the service manager who agreed to half a day. When I did bring the car in the service associate said that it would take a whole day until I mentioned that I talked to the service manager and our agreement. the car was in at 9am and the job completed by 11.
Recently bought a 2019 330i and my exprience was fantastic. Sales team is great, process was smooth and they made every step easy. Great customer service when you come into the dealership!
Budd's BMW has always provided me with top notch service. Everyone I have dealt with there has been very educated on BMW's and provided me with the best possible service. As with any dealership, you pay a bit more but you can be sure the job was done right which saves you money in the long run.
Hi I would like to thanks the BMW staff from the manager to the sales James chan to the financial services Bryce Macdonald, I'm very satisfied with my experience here at budds BMW very happy I really recommend this dealership amazing team
very friendly staff. low pressure. allowed me to take my time and after sales follow up was good. recommended
I worked with Kylie in the sales department, she is pleasant, and easy to get along. Bryce did the Financial part, he was pleasant too. I had a good experience dealing with both of them in the purchase of a demo vehicle. I traveled from London Ontario to do this deal.
This was my first maintenance service since purchasing my vehicle in December. As always the staff was awesome, attentive and very efficient.
My X3 was super clean when I picked it up. Thank you :)
Very poor customer service. I brought my car(335i) for a recall. After they did the necessary work, they hold my car for over a week in their garage because they forgot to call me to let me know that the car was done. During that week I left more than 3 voice mails and nobody answered me, or called me back. A week later when I went there, they told me that the car has been sitting there for a week. It is my only car so the inconvenience they caused me cannot me measured. I definitely wouldn't suggest this place to anyone because it looks like they actually do not care about the service once the car is sold. Very unprofessional.
I’m trying to make a phone call to book a car service, but nobody answer the phone by any working time. I called 8-10 times in two weeks. Until now still no one answer the phone. But people are pretty nice in the actual shop.
This location is better than the 1 in oakville. I had a misunderstanding with 1 of the service guy but its not 1 person who makes a whole company. A service member returned my call and understood where i was coming from and what my car needed and what the warranty covers. I suggest anyone to go to this location.
I just my 5th BMW.
The service is great both in sales and service.
I can always count on Decio and Michael for they're great service over the years. I will always keep coming back.
Also want to thank Ciro, Bill, Jeff, Sal they always help me with my issues.
The service representative was most courteous and helpful.
The shuttle service was appreciated.
Car could have been washed more thoroughly.
Otherwise, nice job.
I was there for a break oil change, reverse camera issue and some kind of injection issue. It was a 5 day job so I was provided with a vehicle for 4 days and was charge for one day rent. I was expecting to see that my vehicle will be washed and cleaned inside as that was the case when I gave it for a oil change. However, the interior was untouched.
I bought a used BMW from another dealership and made an appointment for outstanding recall work. I stated that I was from out of town and they put a rush on the recall work so I didn’t have to wait around very long. It was appreciated. I also popped in to buy some BMW coolant and asked the service manager for a maintenance history done by previous owners of the vehicle. The Service Manager spent 10 minutes with me going over all the work that had been done there over the years so I could know what maintenance has been performed or not. again it was very much appreciated. I will go back there again
I recently had my 2012 BMW 328i serviced at Budd's in Hamilton. I went the full monty and got four new tires and all new suspension, brake fluid flush, oil/filter and 4-wheel alignment. My car feels like it did the day I drove it off the lot. Excellent customer service.
Very pleased with my first experience with Budd's sales team. Peter made the experience a lot of fun and I would recommend speaking with him if you get the itch. Overall Budd's treats their customers like gold. Speaking of gold, I hope you have a diversified portfolio, because service is way up there right around exactly what you would expect to pay if your a seasoned BMW owner. These cars are beautiful and they're worth it. I'm really loving my new car.
I bought my first BMW from this upper james location. The service is great and anytime I have any issues it has always been taken care of. For this reason I also went back to them for by second and third BMW. I love their free Friday car washes.
Budds' BMW is where I go to service my car. When I walk through the front doors, I'm immediately greated by a women who says "hello!" in the most enthusiastic way. Thank you Budds' BMW for making my experience smooth and easy as possible!
Love Budds BMW ! Everyone is super friendly and very helpful! Thanks guys for making my experience at Budds amazing!
Very friendly dealership and very helpful dealership. The lot staff and service people were absolutely amazing and very courteous. Best dealership in the area.
Everyone I've met there is very kind helpful and easy going. A very helpful and positive place to buy a car from. Well organized aswell. I've also picked up parts from the parts counter several times and had no trouble, fast service even when parts have to be brought in from Germany
Very good sales experience. We recently purchased a pre-owned from Budds and found them extremely professional and easy to work with. After we showed up for our appointment, we were offered coffee while the sales person (Tom) went over the carproof and service history of the vehicle. Once we were ready, we went for a test drive on the highway and the city roads, testing the vehicle to our satisfaction. The vehicle was made ready for us to pick up the very next day and we couldnt be happier with the level of customer service and honesty that Budds provided to us. Even though we dont live in Hamilton, we will definately be using Budds for our service needs as well.