Unethical Sales Process - 2 situations when I was recently buying a used car with trade-in from them...
1) We came to an agreement - in writing - on the value of my trade-in. 1/2 hour later they reneged on it. I should have walked away, but I didn't. We negotiated a bit and they came up a small amount - but still short of what they had committed to in writing and we had a deal.
2) When I picked up my new (used) vehicle, they had changed the contract without advising me. The contract I originally signed included the original OEM summer tires (in addition to the winter tires.) They removed that line from the final agreement. When I called them on this, they played dumb for a quite a while. I suggested that they were either trying to be sneaky to correct a mistake or that they were hoping to make more money by selling these on Kijiji. They said "we're BMW, we don't do that." Turns out they had the tires sitting in their showroom. They had removed them from the trunk, changed the contract and were hoping I wouldn't catch them. This was an intentional, deceitful act. I'm guessing they were trying to get more money out of me because of #1, but changing a customer's contract and not telling them is not the way to fix that.
Don't believe this dealership when they say they hold themselves to a high standard as a BMW dealership. An agreement is an agreement and they should honour it. A signed contract is a legal document and they should honour it. There should be no question in a customer's mind as to whether they are going to do something unethical or lacking integrity. With this dealership you cannot trust them.
My car was running fine until I had it serviced at Policaro. Went back 3 times to fix the problem, and now they are blaming me for it. A high luxury vehicle should have royalty for service. I don't need attitude. Taking my business elsewhere.
I brought my car in to replace a recall.
My whole experience was good. Reception was very nice and accommodating while calling to book. Daniel texted me throughout the process which was nice because I couldn’t always answer the calls.
They advised me what was getting done and when it was finished. They also advised me on other areas on my car that were not up to par which I appreciated. I will go back once I gather some money to perform.
They also found 50 bucks in my car and left a note on it and put it where it was visible. (Which they easily
Didn’t have to do) but was very much appreciated.
Terrible experience, Used car sale department is joke They would promise the world and deliver nothing. Purchased used x5 nothing but problem since I picked up the vehicle.
Please be advise:
If you do buy a used vehicle please be aware of paperwork, payment structure, vehicle safety (I would recommend you have a trusted auto shops/body shops preferably European specialists triple inspect Inside out)
We were big on BMW’s and recently bought two form this dealer but fortunately because of this experience we have second thoughts going back.
worst experience ever!! Bought a 2014 BMW X5 on Jan 31.2020 two days later i noticed two of the front tires Have Almost no tread on the edges and one of them had a bulge, reached out to the sales personnel and his manager about the this safety issue, started sending text messages, emails, phone calls and then The response came two weeks later From use car sales manager only him to say that these tires pass safety.
“Buying a vehicle should be happy and exciting experience, this been nothing but frustration and painful experience”.
Ask for Daniel!! I was shopping around for a car after an accident and as if car shopping isn't stressful enough - add a time crunch and it becomes even worse. I visited multiple dealerships before meeting Daniel and I couldn't believe how open, honest, and transparent he was. The entire process was excellent from the test drive to the actual delivery of the vehicle. The staff at Policaro are also very friendly and helpful! I highly recommend you visit as you will not be disappointed!
Exemplary service uniquely tied to your needs. Very clean location. Really stands apart
Recently I bought X3 from Policaro Brampton. It was an amazing experience overall. I would like to specifically mention “Sean Gordon” the sales guy who tried his best to help us everything the way we wanted. He is still in touch to make sure that Policaro is still with customer if anything required even after the purchase.
Sean, you ROCK man!!!
I purchased a 2020 BMW X5 recently and the experience with the dealership has been great. Amandeep, the sales manager there is a true professional. He went out his way to ensure our needs were met and upped the game by gifting our son with a nice little ride on car.
Coming from the Mercedes world, I was also pretty surprised to experience a lengthy technical session of the vehicle with an offer to have it done again at any time. Alan knows his stuff.
Paid to get a problem diagnosed however it was covered under a recall months later. Did not get my money back. The techs who work here are apprentices and the service desk staff are incompetent. If you are not covered under warranty I would advise you go to a BMW independent shop who will give you better prices and also better service for your investment.
I recently purchased a 4 series from Policaro BMW and it was an excellent experience. I have been a guest of other Policaro dealerships over the past 9 years and have had an excellent experience throughout. As a result, when I was ready to purchase my first BMW, I came to Policaro BMW.
Ken Deng and his team were very helpful and made the entire purchase process very simple. The dealership itself is very impressive and must be seen in person. I would gladly recommend this dealership.
One word! Great experience. Kamal is an exceptional individual who made our purchase as smooth as can be. He intelligently guided us through all the processes from documents to features. I highly recommend Kamal and I guarantee you that you will not be disappointed. I appreciated his honesty and professionalism. George was also very kind and professional.
I am very disappointed with their services. couple weeks ago, I had minor problem with my car and I went there since I purchased my vehicle from there, they said they need to perform some tests with my car. After that, a person came to me saying that we have a good news and bad news. Good news is we found the problem and bad news is cost ( which was $1100 ).
I asked them what happened? He said motor and regulator are not working. I denied their service and brought back my vehicle to different shop. People you know what, OTHER SHOP fixed my car problem within an hour with few money.
In conclusion, I STRONGLY ADVISE PEOPLE TO BEWARE BEFORE GOING TO SUCH PLACES since they don’t believe in service, honesty and finding root cause. I never expected this from BMW DEALERSHIP. WHAT A PITY.
Excellent service especially Daniel; this guys is amazing with his knowledge, expertise and efforts to fix the Apple Car Play in my X4 BMW. Thank you very much for the excellent service. Also i would like to thank Cameron who help in getting the car maintained in a professional way and less time. Well done Policaro Team!
The price to get your BMW serviced at this dealership is highly disrespectful. Took my car in for servicing and left with even more problems! I love my BMW but unfortunately the amount of $ I spent at this dealership to get my car serviced is through the roof. Uncalled for. On a brighter note the staff is friendly and the facility is clean however, I’m basically paying for all that. Do yourself the favour and price around. The dealer aka the stealer.
Had a wonderful experience dealing with the staff at this location. Amandeep the manager was very knowledgeable and helped me make my first BMW purchase at a price point I was comfortable with. Would definitely recommend this location!
I purchased a vehicle at Policaro BMW, through a sales representative Sean Gordon, was very pleased how everything was handled. Very professional fella. Pays attention to customer satisfaction, very detail in providing information and goes the extra mile to manage the customer needs and the overall experience.
Thank you sir!
Policaro had a website where you could purchase parts online so I called them to make sure they had the part in stock and I could pick it up on the weekend. They said yeah sure we don't have it in our store but if you purchase it we will have it ready for the weekend for me to pick up. So I made the purchase, called on the weekend before I made the trip there and they said they cancelled the order because it was over $1000. What? Why did you not tell me this when I called? Why did you say yeah go ahead and purchase? Also informed them the part was less than $1000. Why didn't you aleast call me or email me that the order was cancelled? I paid I full with no complaints. They made up excuse after excuse. I wanted a item, you gave me a price, I paid, you cancelled my order because it was too much money. Do you know how to do business?
Very professional, friendly and organized team. My service advisor Chris has taken care of my 340i's maintenance and service needs and has never failed to provide an excellent experience. Would definitely recommend this dealership.
I had a great experience getting my first BMW from Amandeep. We bought a white 2019 X3 and he gave us a fantastic deal! He was very patient and took the time to explain everything thoroughly. My wife and I were very satisfied. Highly recommend asking for him!
I've recently had some trouble with my windshield on my BMW X3. While BMW was really not responsive, the service team at Policaro went way over and above to make sure I was taken care of.
At the end of the day what should have been a super frustrating experience (and believe me it was at times) was mitigated by the attention and care of the service team.
Special thanks to Jen, Peter and Rob - you guys rock and I appreciate the support you gave me in getting the windshield issue resolved.
Brought my car here for service and was browsing the cars thinking about upgrading. Well the sales staff won't even look at me probably based on the way I'm dressed or perhaps my age. The car I brought in was a car I bought the same day from Pfaff BMW where I was ignored by all but one sales guy. These BMW dealerships really like to judge a book by its cover.
My sales rep Devi Shivcharan is amazing as always. Bought both my X6 and now 750 from her and both times she provided exceptional service. I will definitely recommend all my family and friends to her and will continue giving her my business. Thank you so much Devi!
First time there and the staff were excellent. William kept me up to date on the progress of my repairs all day. I will definitely come back.😊
I purchased a 440i last week from Daniel at Policaro BMW. I had spent time shopping around with various brands, including across the street at Mercedes. From my experience, there was a vast contrast between the customer experience at Policaro BMW to the other places I visited and I feel Daniel was the reason for that. He was superb with his knowledge of the inventory, I felt heard when discussing my needs/wants and in the end we collectively came up with the perfect fit. Daniel made the process simple, there was no aggressive up-selling and I felt everything was very transparent. Thank you Daniel for making this process relaxed and friendly! I will definitely recommend you to anyone looking to purchase.
Thank you Sean!!!
Sean is a very well informed and friendly BMW expert. He was very helpful during the purchase of our new X5. He went above and beyond by providing two test drive vehicles, for a sale that he wouldn’t make a commission off of. It speaks volumes about his character and willingness to assist. Thank you again Sean. 5/5 stars.
Just bought my first BMW from Policaro at a great price. Very happy with the vehicle and the whole buying experience. Very modern, clean dealership, staff is very friendly as well. The sales person Vince Porco is excellent, very knowledgeable, very accommodating and offered very valuable advices. Will definitely consider buying my next vehicle form Policaro as well.
From the moment my Husband and I walked into Policaro BMW the staff was so kind. We were shopping around all day at a number of dealerships but George and Sean were the only ones who offered us something to drink as soon as we walked in and being very pregnant it was much needed. They were very kind and polite - and at the end of the day in this industry it’s the service that people remember most. From start to finish we had an amazing experience and there was never any pressure for us to buy. The service is definitely a factor in why we chose to get our new family vehicle from Policaro BMW. Thank you Sean for an amazing experience!!!!
This place is super Awesome and their customer service above and beyond Excellent is an understatement
We were looking at the cars outside when we liked something and went in
The person at the reception was excellent he started walking us through the car its features etc till Daniel came and then he took over
Excellent prices great deals and very very patiently Daniel walked u through all the features the price range the balloon feature for finance which I thought was excellent
The gentleman Daniel made us sit and walked us through the features of all the cars within our range
And the finance with the balloon feature associated with the car which being repetitive was excellent
He gave us the list to take home and think about
After this awesome experience we went to 2 more car showrooms and were disappointed
Their prices are the best with excellent finance options
Will be going back here
This place is super Awesome and their customer service above and beyond Excellent is an understatement
We were looking at the cars outside when we liked something and went in
The person at the reception was excellent he started walking us through the car its features etc till Daniel came and then he took over
Excellent prices great deals and very very patiently Daniel walked u through all the features the price range the balloon feature for finance which I thought was excellent
The gentleman Daniel made us sit and walked us through the features of all the cars within our range
And the finance with the balloon feature associated with the car which being repetitive was excellent
He gave us the list to take home and think about
After this awesome experience we went to 2 more car showrooms and were disappointed
Their prices are the best with excellent finance options
Will be going back here
I have saved up for my dream car since I was 17 years old and 18 years later, Policaro team, namely Mikhael, Vince and Serge helped me to make this dream happen. They are very knowledgeable, caring and thought from my perspective. The dealership is clean and the staff are nice! This will be my BMW dealership going forward. Thanks again!
Horrible experience!! I’m all about the experience, I just Bought my first new car here and I’m disappointed I chose Policaro BMW to buy it from. If your reading this there’s plenty of other BMW dealerships you should check out and I would encourage you DO. Unorganized, false promises, and no accountability. I couldn’t even get a manager to call me back after I made a complaint. I received better service when I bought a Hyundai at Mark Wilson’s Better Used Cars. Don’t be fooled by how nice their espresso bar looks you will spend HOURS There waiting for your vehicle.
Didn't buy the car here, but went in for warranty repair. I drive a 430 with 20 thousand kilometers. My parking break doesn't disengage completely, causing excessive wear on the pads. I've never had a car where the parking break doesn't fully disengage, definitely not a car that expensive. But since the first comment I stepped into this dealership I have been told it's normal wear and tear, that I am responsible for damaging the breaks and that the warranty doesn't cover user error. They had not even seen my car by then. I booked an appointment and the service rep said the same thing. I never asked for pad replacement, which is something I've never ever heard anyone doing on a parking break, but that the parking break system be looked at, since on a car this young it shouldn't fail.
Instead of listening and trying to understand the problem, my wife and I felt humiliated by the staff that was adamant our car is old and rusty and we are not using it properly.
I have only bought German cars my whole life and have never been mistreated at a dealership before, let alone have a vehicle that young give me trouble. From this point onwards I am just going to avoid every Policaro dealership, which is a shame because I believe they're not all the same. But I will not do business with a company that treats me like a moron.
Just got my first BMW and I'm in love with my car. Amandeep is the man to talk to once at this Policaro. He helped me to find the best car according to my needs and budget. He is highly knowledgeable about the brand, payments option and very friendly at the same time. Recommend. The overall experience was amazing
Yesterday was my first time visiting Policaro BMW. Upon my arrival, I was blown away with the greeting I received and how friendly and accommodating all of the employees at the store were. I was greeted like I was a part of the family. I decided to check out the latest models in the showroom when I was approached by a sales executive, Vince Porco. He instantly made me feel comfortable and at ease with moving forward in the sales process. After experiencing the amazing service Vince provides, along with his great knowledge of the products and services at Policaro BMW, it shows me how truly passionate he is within the industry and the customer service he provides. I highly recommend Vince to everyone for all of your automotive needs! Thanks again Vince!
I switched to Policaro BMW last year for my service needs on my X3 and have yet to be disappointed. My last visit several weeks ago was for a simple oil and filter change but they discovered a leak in the valve cover which was later determined to be a hairline crack. Not only did they take care of my car but they took care of me as well.
Amandeep, the Service Consultant was great at keeping me in the loop on the repair status as it took longer than expected. Robert, their Shop Foreman looked into the issue and oversaw the repairs and Shawn, their Service Manager set my up with a courtesy car. He called me several times updating me on status and warranty request to BMW Canada on my out of warranty vehicle. Turns out he was able to save me some money. And to boot, he arranged to dropped off my vehicle and pick up the courtesy car at my home when it was ready. Now that is service!
Policaro BMW was extremely thorough and addressed all my needs and concerns. Worth the drive to Brampton . . . especially when I work downtown Toronto.
Thank you Policaro BMW
If your looking to purchase a new BMW, I highly recommend Ken Deng. Ken's dedication not only the sales experience but the exceptional post sale care is unprecedented! Over the years I have experienced many vehicle purchases and the experience with Ken Deng @ Policaro BMW has truly been the best anyone could ask for !
2019 BMW from Policaro BMW and Ken Deng took very good care and made whole process very easy. He came to pick up us from home for delivery on busy day. Everything about this dealership was 5 star experience. Good price – Good service – Quick delivery. If you are looking to purchase BMW ask for Ken Deng at Policaro BMW. Thank you Ken Deng and Management team of Policaro BMW for excellent experience.
This is a wonderful dealership and very good experience from the minute I walked in. Front desk very welcoming. The manager took the time to thank us for the business. Sales executive Ken Deng was excellent. Very professional, knowledgeable and a pleasure to deal with. Highly recommend Ken Deng if you looking for a new car vehicle.
Purchased my 4 series at Policaro BMW and I couldn’t be happier.
The sales process was so simple and easy. They made me feel comfortable and didn’t pressure me at all. Best buying experience I’ve had in my years of purchasing new vehicles.
If you are in the market for a BMW, check them out. The Bavaria lounge is simply stunning!
I purchased an X 1 for my son @ Policaro BMW on May 14/19. I received great service form Salesman Vince Porto. His knowledge of the BMW fleet was impressive and helpful in my decision making, as well he was organized and very accommodating to my schedule on delivery day.I would highly recommend Vince to assist you in the purchase of a Policaro BMW.
I have recently purchased a vehicle from Policaro BMW and the service I got from Vince throughout the sale and delivery process was outstanding. He was very knowledgeable and patient to answer all my questions which made it easy to find the right car I was looking for.
The service I received from management, Serge and Nena, was remarkable as well.
Thank you Policaro BMW team for a great buying experience!
Ya they sell luxury vehicles but their product is really customer service. These guys are truly the most professional, qualified and personable dealership personnel you will ever meet. Considerate concierge, and service people who are consumer- centric! As always Dino and William were a pleasure to deal with. Other team members such as Sean P, and the drivers are also greatly appreciated for their above and beyond service.
Thanks to all of you for making what should be an unpleasant service appointment become a top-notch experience that makes paying for a car so much more palatable.
~ LC
This is an amazing dealership from the service dept. to the front of the building. In service you can find William. He is the easiest and most friendly person to deal with. He does what he says and follows up with you fast. Up front I have had the pleasure of working with Sean and Reno. These two guys worked hard with me to find a vehicle to fit my needs. Even though we couldn’t find what I needed they stayed positive and friendly. I would recommend anyone to speak with these two guys. I will definitely continue to bring my current BMW's for service at this dealership.
Recently had an opportunity to purchase my next vehicle from Policaro BMW. It was such a pleasant experience working with Dean Mohammad. Dean and Nelson have been great as they have demonstrated true professionalism and transparency of the process that was beyond my expectations. I would highly recommend Dean and Policaro dealership. I'm coming back for my other vehicle needs and so are my friends.
Recently had an opportunity to purchase my next vehicle from Policaro BMW. It was such a pleasant experience working with Dean Mohammad. Dean and Nelson have been great as they have demonstrated true professionalism and transparency of the process that was beyond my expectations. I would highly recommend Dean and Policaro dealership. I'm coming back for my other vehicle needs and so are my friends.
Recently had an opportunity to purchase my next vehicle from Policaro BMW. It was such a pleasant experience working with Dean Mohammad. Dean and Nelson have been great as they have demonstrated true professionalism and transparency of the process that was beyond my expectations. I would highly recommend Dean and Policaro dealership. I'm coming back for my other vehicle needs and so are my friends.
As my husband and I walked in BMW looking for a car, we were approached by this well dress, beautiful sales consultant, she introduce herself as DEVI. The quality of service we receive from her made us feel like Royalties when we left. She was professional, caring of our budget and went out of her way to make sure we were well taken care of to the best of her ability. We been to other dealer ships and by far this is the best. A big Thank you to Devi for making this possible for us especially my husband who now own his dream car! Great Service overall!
Thank you so much for a wonderful experience and service Audrey, you are the best professional sales person I have met in a very long time. You made me feel like one of the family, very professional, and very friendly. Audrey, I want to thank you so much for everything that you have done and all the help. Audrey guided me through all the inns and outs of my brand new car the X6
Audrey set everything up that I need to know with the car thank you so much !! Audrey is your sales person to go to!!!
If there was a rating higher than five stars, I would definitely give it!!
Thank you,
Zaid
It is a great place but they charge more than other dealers and I don't get why... I used to go to BMW Mississauga but starting to go this one as it's more convenient for me and my first experiences were great (was there on opening). But last time I called to book an oil change and a tire swap I was quoted $270 for the oil change and $90 for the tire swap. I called BMW Mississauga because that's not the price I remembered and BMW Mississauga quoted me $190 for the oil change and $75 for the tire swap. It's a nice location but not worth me paying that much more.
I have to say, Policaro BMW was the most pleasant car buying experience I've had to date. Audrey Tan (my sales consultant) was simply outstanding. I would highly advise anyone looking to buy a vehicle to at least have a chat with her. There's no sales tactics or pressure, just honest and open communication. Once my deal was done, she made sure it was a seamless transaction and I was impressed that she even responded to my requests/questions about the sale on her day off! Actually, Audrey and the entire team at Policaro have been amazing. Friendly, courteous and professional - which is rarity these days. I will definitely go back for my next vehicle and encourage you to do the same.
We just recently bought our first BMW at Policaro and it was a very smooth no stress experience. Devi was there every step of the way making sure that we see all our options and let us decide in our own time. She gave her full attention, time and expertise all through out. Not only did she exceed our expectations, she also made the whole experience fun and exciting. I highly recommend her if you're planning to get a BMW.
Fortune was amazing as well. He was very professional and nice.
Looking forward to dealing with this fantastic group. Can't wait to get our second baby :)