My third vehicle from Bavaria and Jason Spicer has been great. Most knowledgeable car sales guy I have met. Very reasonable and no hard sell - willing to work with customer. Went out of his way to make this a pleasurable experience and not the usual hassle most fear when buying a vehicle.
As a long term customer I must say that their service department used to suck. I amhappy to report that that is no longer the case. Service is now first class. I shop around a lot before a vehicle purchase and this is certainly the dealership that tops my list
I recently purchased my 9th BMW. Most were from Bavaria, I keep going back because of the exceptional customer service. Bo and Cody went the extra mile to make the sale process smooth, Cody was unbelievable , he made sure everything was perfect before I picked up my new X3 40 . Rohit in parts , has been a great help over the 25 plus years I have been a customer. They were the original, and are the best. You would be missing a unique experience if you did not see the team at Bavaria BMW. Jai
Here is my review
Terrible sales process, thankfully I bought from a different dealer. Chris "gold sales man of the year or some shenanigans" was unwilling to provide any discount on 80k car yet he got my email address from this site....unhaggle...a site that shows you invoice so you can negotiate a discount? Come on man, what did you expect? He basically claimed that his customer service superior to others and therefore people should pay full price on a new car yet he was totally unwilling to negotiate, definitely not the way to start a relationship with a customer. I understand they are running a business but not even an attempt to bring it to his manager, not like I was asking for a huge discount. A different dealer was happy to take my order and provide a discount.
I received the best customer service I ever had. These guys not only gave me a great deal but really went out of their way to show how great customer service really is. They even drove the car down for me personally from Edmonton to Calgary. Chris Brown and Levi Ozbey were terrific. I am definitely going back there again for more cars and recommend them to everyone.
Car Salesman & staff are very friendly.
Unpleasant experience - I went in looking for a new 3-series, and the sales guy took me out for a grand total of 5 minutes, saying we had to get back because 'Saturday is our busiest day of the week.' I e-mailed later asking to book an appointment for a weekend test drive and he responded asking if 'I was prepared to make a deal' if we took a longer test drive! (I was not, as I was still test driving cars to see which one I wanted to purchase). He suggested I come during the week if I wanted a longer test drive - I wasn't able to because I work during the week. Fortunately, I was able to get some time in the competition's vehicles - wound up purchasing a Volvo and am happy with it. As for BMW, for a company that sells itself as a 'driver's car' they seem reluctant to actually let you drive one.
Got my new BMW last week.
Great service from Andy Lam. Follow up with me after a few days that I got my car to see if I have any questions.
Philip also very easy to work with and trustworthy.
Bo was very detail on explaining the finance part.
Overall very satisfied experience.
Thank you.
Want to thank the Bavaria BMW staff for an excellent first time experience both with vehicle purchase and staff interaction. We’re greeted at door by more then one person with a smile and assisted as needed.
Would like to send out a special thanks to Andy Lam which was our sales associate. He was quick to figure out what vehicle would best suite us and the family and made sure all questions asked were answered accurately and with his great morale made us feel almost like family.
Would like to also send out a special thanks to Bo Ge which was our finance manager. He was very personable and funny and made the interaction very enjoyable. All of our questions and concerns were answered effortlessly and made sure that we understood all options that were available to us.
Another Big thanks to the Bavaria BMW staff and Andy Lam and Bo Ge!! Truly incredible experience. Look forward to our next purchase at Bavaria BMW!
I just leased a brand new 330i M Sport. I love everything about the car (the look, the drive, the tech). After visiting several other dealerships recently, I was pleased to do business with Dave White (salesman) and Alex Sherman (manager) at Bavaria. Both Dave and Alex were low-pressure, informative/helpful answering questions and honest with terms of the lease. Highly recommended!!
My wife and I had a fantastic car buying experience recently at Bavaria BMW. We both have high praise for our sales consultant Bill Bentley and sales manager Philip Young. Bill really knows the BMW brand. He has been selling BMW's for many years. No pressure, honest advice and a great person. I would highly recommend Bill if you are looking to purchase a BMW. You won't be disappointed.
We also would like to give a pat on the back to sales manager Philip Young. He was easy to deal with and the negotiations went smoothly. He was able to put together a deal that was fair to both parties.
This is the second BMW I have purchased from Bavaria BMW. I have found the after sales service to be excellent.
You are a valued customer at Bavaria BMW.
Andrew Paras and Ahmed are by far one of the best sales teams I’ve ever had the pleasure of dealing with. Coming from Edmonton bmw, Bavaria offers an unfound level of hospitality and understanding that their competitor will quite frankly never measure up to. The difference in quality of service is clear and apparent.
I have nothing bad to say about the sales team here at Bavaria, having gone above and beyond with my X3M competition. Phillip Young is a very very good sales manager and made it a very pleasant experience to purchase a bmw from here. I look forward to the day I have to come back to purchase my next bmw from them!!!
Bavaria BMW had the vehicle that I wanted, so I contacted them through the form on their website. Raul quickly responded to me and provided me with more information about the car. The sales process with Philip and Raul was very smooth and done mostly online via email. They did a great job preparing the car for delivery and helped arrange the vehicle to be delivered to me in Toronto. If they had a location near Toronto, I would definitely take my car to their dealership for service. I had a great customer experience with their team and I would highly recommend Bavaria BMW.
My experience with Bavaria BMW was totally different from others dealerships that I visited.
With Bavaria BMW I felt very comfortable, Andy the salesperson was great he wasn’t pushy , no pressure very friendly an overall Great Experience.
The finance staff was great Franco Bernardo Professional excellent customer service.
Also both Andy and Franco were very honest and able to ensure my needs were met that I was 100% satisfied.!!!!
Definitely will came back!! very satisfied with the purchase . Thank you
Highly recommended!!!!
We are very delighted with the entire purchase and the experience. BILL BENTLEY was our sales consultant and he did a wonderful job of explaining every feature of the vehicle so well. He gave us our space, understood what we needed and exactly worked around that. He was very professional and made the entire experience from start to finish an awesome one. Followed by him was FRANCO BERNARDO, the finance staff who was similarly professional and knew his stuff and never pushy. Overall we are very satisfied with the our purchase.
Venkat & Jyoti
Far and away the best experience I have ever had buying a new vehicle. Every staff member I came into contact with was delightful to deal with. Gerry, Franco, and Dennis all made the stress of purchasing a vehicle completely go away. The vehicle I bought was in great shape and extremely clean. I will 100% be back! I cannot recommend this dealership enough! Thanks so much Bavaria!
Thank you Raul and to the Bavaria BMW team members involved for going above and beyond to create a very memorable experience for me!
Back story...
I had been wanting to buy a new car for a while, but sat on the idea because I didn’t know exactly what I wanted... With Raul’s help, I was able to find a car that I am now obsessed with (happy dance and huge smiles every time I enter my car).
Amazing service...
The red carpet treatment (literally). Even after purchase I had a question about the interior of the car, I FaceTimed Raul (after dealership hours) and he took the time to help me figure it out!
I didn’t even have to step foot into a registry, as Franco, the Finance Manager had already taken care of everything for me. Top notch.
If you want a BMW, or if you’re like me and you’re not sure what vehicle you want, I highly recommend Raul Cartagena.
My parents purchased a vehicle and have had repairs done here in the past but will never return.
Recently they took their X5 in due to an engine malfunction light. The service advisor said it would cost $247.50 to diagnose the problem and he would call with an update but never called. At the end of the day my father called and was advised they could not detect the issue and would now have to charge him another $1232.74 to investigate further...I could not believe that it would cost almost $1,500.00 just to tell him what repairs were required! That is absurd!
We decided to go elsewhere for a second opinion.
When he picked up the vehicle he was told the hood latch was broken. I know for a fact it was working fine when he dropped it off. This would be an additional cost to fix.
Absolutely terrible service and no compassion at all from Bavaria BMW . Since then we have found a great shop and had everything repaired for $500 less than what Bavaria BMW wanted to charge for only “diagnosing” the problem.
Our family will never go back to Bavaria BMW again nor will we recommend them or purchase another vehicle from them. There are other shops out there that are ethical, will work on high end vehicles for a fraction of the cost and not try to take advantage of seniors.
I picked up my first X5 yesterday from Bavaria BMW. I had concerns about purchasing a vehicle from out of province. The whole process was made smooth by Raul (Sales Manager) and Bo (Business Manager). What a great experience and thank you for an amazing X5!
I picked up my first X5 yesterday from Bavaria BMW. I had concerns about purchasing a vehicle from out of province. The whole process was made smooth by Raul (Sales Manager) and Bo (Business Manager). What a great experience and thank you for an amazing X5!
What can i say great car but even better service. This dealership will go over the top to meet your needs hands down the best dealership ive ever visited. Landon was my sales manager and Franco from finance was incredible. They went as far as sending a dealer to Mayerthrope so my dad could sign off on some papers. Best service hands down. Thank you boys hope to do business with you again in the future.
I had a fantastic experience dealing with Raul and Phil for my new lease. They were attentive to my needs and professional throughout negotiations. I can’t say enough great things about my sales experience here.
I purchased a Mazda3 and dealt with Dennis. Fantastic salesperson he wasn’t pushy, just gave me a pleasant stress free experience. Highly recommended buying used or new from here.
As I was purchasing my 2016 BMW 328d, I had the pleasure to deal with Denis, a salesperson in the Certified Pre-Owned part of the dealership as well as Henok who is a sales manager at this dealership. Denis was professional and responded to my inquiries promptly, patiently answered all my questions, and accommodated my last-minute scheduling requests. Henok was also amazing - friendly, efficient, and informative, and very generous, on top of giving me a really sweet deal on this car, he also gave me really nice BMW apparel. Exceptional customer service - highly recommended!
Great selection of BMW cars. Very efficient and friendly. Haven't had any experience with the service department yet. So will update the review once the first service is done :)
I didn't end up buying a vehicle here, but Dongha "Dan" K. took me for a test drive when I was looking for a vehicle and he was amazing. I don't usually like salespeople but Dan was extremely friendly and honest, and I genuinely enjoyed his company. He was very knowledgeable about the vehicle I was looking at and had answers for all my questions. I think I spent close to 2 hours with him and I never felt like I wanted to get out of there. I highly recommend talking to Dan if you're looking for a new vehicle.
Bought a pre owned Porsche from Dan Kim, excellent service and professional experience. Definitely will come back for more! Thank you Dan
To Carmelo
Had the exciting opportunity to work with Carmelo, he was absolutely amazing! He really listens to me and I did not feel any pressure what so ever! He is really really great at what he does.. Super happy and upbeat and keeps in touch throughout the entire process! Thank you truly for everything you have done! You have made a dream come true! Also thank you to Landon Jason and Franco! This couldn’t have happen without all of you. I hope to continue this great experience in the years to come.
I brought in my car for service back in September. I was very disappointed with the service next day service manager called to apologize and got my work looked after. However when picked it up found out that work was not completed. The service manager was going to look into and call me back. No calls back and Since I have left messages for the service manager five times and he has not called me back Remember since September and last called to his voice mail was few days ago. So I agree with you that they just don’t care once you pay and leave. Talk about poor customer service.
My partner and I went into look about leasing a vehicle. We were graciously greeted by a lovely man named Raul and later by a wonderful and impeccably dressed man who I will assume manages the dealership. Although these vehicles were slightly, very out of my price range you better believe one day I will have one of these babies. They were quality, had all the bells and you'll likely get whistled at in one of these. The service was the best we had and I seriously considered if I really needed my current house or if I should just live in this car. You can live in your car but you can't drive your house, am I right? If you guys ever want to work out a deal with me, car for service, I will help you out with anything except snow removal. Albeit, the only negative is you could use a couple christmas trees in your place in which I would be happy to decorate, free of charge of course except for a vehicle. On that note, any of the wide selection of cars they have would make a great holiday gift or lifetime gift, for me or your loved one. Love always, Kelly.
I am writing about this shop overcharging customers on repairs and maintenance. Now I have concrete evidence and want to share with public. My X5’s air-conditioning had smells in 2017. The shop recommended replacing condensator as a solution. After paying about $1,388, the problem was not fixed. The shop concluded that the leak was due to other problems and provided a cost estimate of $3,863. Of course, they never admitted that the first diagnosis was wrong. Until recently, I used Fountain Tire for an independent check. Fountain Tire found and solved the problem for about $500. You can see all the records in the attached photos of three records. To conclude, Bavaria BMW is not trustworthy. Please beware that it will overcharge you a lot after selling a car to you.
I just completed my second purchase with Bavaria BMW. The team was extremely efficient and knowledgeable. I was able to transact quickly and had all of my concerns and questions answered. Jason Spicer went above and beyond to ensure my needs were met. This is the second vehicle I have purchased from him directly and I was completely satisfied. Also both Raul & Alex were also able to ensure my needs were met and that I was 100% satisfied. I am very happy with my purchase and would return!
When I entered Bavaria, I was immediately approached by a Raul. He was very patient as I walked around the showroom floor. He was attentive and answered all my questions. His knowledge of the vehicles was very impressive.
Will recommend anyone to Bavaria, to see Raul.
Very professional.
Came in to look around and got Raul as a salesman. He was very thorough and very helpful I didn’t feel the pressure I usually get from car dealers. I’m still deciding on a car but he was a great help! Would recommend!
Great sales team. Denis was a great sales professional. Very thorough and helpful. Mike the sales manager was also great and willing to make a deal that worked for both. Not as rigid as Edmonton BMW.
Had a great experience with Matt Redhead and Landon Carlson. They were very helpful and provided me with excellent customer service towards my new vehicle purchase. I am happy to have provided them my service and thank you for the new vehicle. I would highly recommend them both.
Mason is an exceptional member of this dealership. He went above and beyond for days to find the perfect vehicle for me! He is extremely professional and knowledgeable about the BMW world. I would recommend his services to anyone who is looking to purchase a new car!
I'm at the beginning process of buying a new car. I went to Bavaria BMW and had Landon as my sales consultant. First time in a long time I felt comfortable in a dealership. Landon was very knowledgeable, friendly and most of all not pushy. I look forward to seeing him again soon when i am ready to make a purchase and recommend him to others
Wasn't sure if i could afford a BMW but I was pleasantly surprised with their leasing options. I dealt with Raul and he was very knowledgeable and willing to help me stay within my budget. Would highly recommend.
Matt is such a pleasure to work with! He had the answers to all of our questions and made us feel so comfortable. He has a great way of connecting with you on a personal level and never once left us feeling pressured. He really has you in his best interest. I completely, 100% percent recommend him. Thank you so much!
Matt is absolutely wonderful to deal with. In every interaction he's been very happy to help. Definitely recommend dealing with him!
Raul is such an amazing guy, very patient and knowledgeable. He was very thorough in explaining the features of my brand new car. My encounter with him is part of the good experience i had with Bavaria BMW.
I had an excellent professional experience purchasing my first vehicle from Bavaria BMW. Raul was very accommodating and kind. I felt my questions and concerns were taken into genuine consideration--the few of them I had at least; Raul was so informative I barely felt the need to inquire. i would strongly recommend this location to anyone looking to purchase a BMW. You will be met with care and expertise.
Awesome car shopping experience with Craig at Bavaria BMW! With honest answers to our questions, and expert advice, the no pressure atmosphere was a refreshing change. We highly recommend Craig and the team at Bavaria.
Jon Sadiq and his service team were wonderful to deal with. They were knowledgeable and very helpful in diagnosing and repairing issues on my X5. I was provided with updates on what they found, how they would fix it, and when I should expect the vehicle to be ready. Bavaria BMW is the best place in Edmonton to service your BMW.
Mason and Cherish are awesome! They are always helpful and try to offer the best deal.
If you're looking for a sincere, informative and thoughtful sales, would definitely recommend to go to Mason and Cherish
I recently purchased a 2016 BMW 228i convertible from Bavaria BMW with Douglas Bodtcher assisting me. Doug was fabulous! He patiently answered all my questions during the negotiating process, and spent an hour showing me all the features of my new vehicle when I took possession. Fabulous buying experience and great service - I'd highly recommend Doug!
We were shopping for a new vehicle last weekend, and we were very happy with our experience at Bavaria BMW. From start to finish, they conducted themselves with the upmost professionalism. At no point did we feel pressured, and all of our questions were answered promptly. We had a very disappointing experience at Edmonton BMW (our first stop) and were so happy that our experience at Bavaria was completely different. Go see Carlos Arroyo (and his manager) for an amazing experience.
I dealt with Landon at Bavaria BMW, great to deal with! I would definitely recommend him to other people. The service and experience was great. Even the last BMW purchase, was not as stellar as this one. I had some requests that I knew were a bit wild and he still found a way to make things work. He "will do anything for the business"... jokes! Amazing guy though, and has great follow up/ customer service.
Landon did a great job of finding the exact car we wanted at the best possible price. He was honest and responsive in answering all our questions. I will recommend him to all my friends who are interested in buying or leasing a new vehicle.
Landon was awesome. He made me feel very comfortable with my car buying experience. He was very informative about all of the features. I am extremely happy with our vehicle all around!
Had a fantastic experience. Jason the sales guy was super accommodating to me. Let me have the vehicle over a couple nights to see if I liked it. He did everything I could have asked. I will definitely be back. The finance process with Kingsley was extremely easy and he explained everything very well. If you're looking for a BMW, go there!
Update - April 2019 - Still really love this place. Every time I come in for service they treat me so well. You can't go buying a vehicle and getting service here. Their new service manager, Jon really goes above and beyond. I'll always get my BMW serviced here.
I'm posting this not so much because I had a bad experience with Bavaria, more so because it was just an OK experience. I have to be honest, coming to purchase a BMW I would expect the service to be "a cut above." I have gotten better service from a GM dealership. The car sold me not the salesman so either way I came in knowing I was going to buy the car. The sales team didn't go the extra mile, in fact the whole process seemed like the salesmen had some were more important to be. I felt like I never had the full attention of there internet sales team. I do have to say Kingsly Fung was an exception. He worked very hard and provided quality customer service. Probably wouldn't buy my second BMW from Bavaria.
Incredible. The only way to describe the service from Micheal Wosniak, Kingsley Sung and Bavaria BMW. From start to finish in 2 days. Even Gerry, the owner came and chatted us up several to enhance our experience. I wasn't even sure I wanted one or could afford one but after going there first, I didn't need to go anywhere else. In the market for BMW? Hit these guys up and if you're just not sure, they'll show you why you need one and then make it happen!
Over the past seven years and myriad vehicles, Bavaria BMW has consistently provided excellent customer service. Mike Wozniak, in particular, has always made time to listen to and discuss our automotive needs as well as going above and beyond to ensure an informative and enjoyable experience. It's always a pleasure and I highly recommend seeking out Mike the next time you're at Bavaria BMW!
I am very impressed to my salesman Chris of his caliber to deal with me in buying my first BMW car. His customer service is exceptional as what I had previous dealing with other car dealership.
Their Finance Team lead by Kingsley is very fantastic doing all the numbers to fit in our budget. The Finance Team of Bavaria BMW is very thoughtful and honest in dealing with us.
Joe / Aquilia
Bought a 2016 X5M in October. Alex Sherman was the sales person I dealt with. Alex was a perfect fit for me as he listened carefully and provided well thought out feedback. He was very fair and honest throughout the entire process and even went beyond my expectations, without me asking. After the sale, he still maintains contact and is available to discuss anything I have questions about. My experience with Alex at Bavaria was terrific. It should also be noted that Bavaria has a fantastic selection of vehicles, but most importantly they order more bold choices on interior and exterior colours, not just black and white. Good on you for doing that. Makes my vehicle very unique and exotic.