Went for my Acura TLX recall services today. Iy was quick and smoothly done. Staff were so nice and friendly, special mentioned to Mark the shuttle driver, amazing person.
Regina Acura Staff, Awsome!! to deal with and very helpful, especially my salesperson, Rene, he got me a great deal after weeks of hunting everywhere for a suitable "new to me" vehicle. When needing some repairs, which came up after purchase, Rene made sure I had priority service, due to living an hour and a half away, supplied with great courtesy vehicles and excellent communication with speedy response time, great environment! Everyone i had the pleasure of chatting with was very kind always offering coffee or if I needed assistance with anything, just to let them know, even if they weren't my specific salesperson. I would recommend Rene and Regina Acura to everyone looking for a non pushy, relaxed, no stress purchase for future customers of new or quality used vehicles!! Service staff was OUTSTANDING to deal with very accommodating and personable, thank you very much!!
Matt in service is AWESOME. Profesional, courteous, goes above and beyond. Matt is really the only reason we take our vehicle to a Acura for service.
Incredibly happy with the service I received today at Acura. I was dealing with Matt and he is the epitome of amazing customer service. I will be sure to return to Acura in the future! Thanks Matt!!
We like the service and the Acura representative. He always takes the time to explain the service required in a way we can understand which I appreciate.
Lori
Rene was very helpful, professional and knowledgeable. He came in on his day off to meet with me, show me an RDX and answer my questions. Both Steve and Rene treated me well and gave me a fair deal on my trade. Now I just need to wait a few months for my new vehicle.
Stew in service was the most disrespectful person I’ve ever met, couldn’t put down his spaghetti while I was trying to talk to him. Horrible human.
We recently purchased a vehicle at Regina Acura and had an exceptional experience. Everyone was very friendly, professional, and knowledgeable. It was very comfortable and stress-free. I didn't want to write a review until our car had its first service, but that's how come and gone and I feel the same. The service department staff was very helpful, quick, and personable. I would highly recommend Regina Acura if you're considering purchasing a new, reliable vehicle.
I had made the decision to buy my lease out. I had very low miles, and although offered an opportunity to trade it in, buy it outright or finance it I decided to write a check. Like everywhere the dealership had very little inventory.Devon treated with greta respect, integrity and was not pushy in any direction. It was a very professional transaction and I was very happy with it.
Acura's service manager Matt, is the best in the industry. He runs his department like a Rolex repair shop, Matt is incredibly knowledgeable and even more helpful. In all my years having my vehicles serviced, Matt at Acura has provided the most professional service I have recieved yet. If you are currently going to any other shop in town stop, and go see him.
I would highly recommend this place. At least all there preowned vehicles they inspect it and fix it b4 they sell it..they also give u the paper on it included a sgi history report and also 30 day power train warranty with the option of buying and extended warranty...with that piece of mind that's where I am going to buy my vehicle..
Sam, Sunnie and Steve from Regina Acura are simply great, absolutely a smooth experience. Cheers to Steve's management and the Regina Acura team.
I went here looking for a car, while being pressed for time to look for one. When i called they were awesome and set me up with Thomas who did a great job meeting my needs.
10/10 would come back in years to come for my uprgarde.
Very accommodating staff and spacious show room.
Terrible customer service! The worst customer service I have ever received. When I walker in the store, the customer service representative was on the phone and kept playing on the phone when I was talking with her. I was not welcomed a hi or anything. Upon telling her why I showed up to the dealership she told me to wait because the financial advisor was busy with someone else.After waiting for 40 minutes I went back to her to book an appointment with the advisor since it was taking long. She refused to book an appointment and told me in return that I should go talk with the general manager. i went to the general manager and no signs of help from him were shown. After 10 minutes the lady left for home and saw me standing infront of the financial advisor office and did nothing. After all this I was finally able to meet the advisor. It was shocking to realize that the work I went there to get done took only 5 minutes but due to poor communication and lack of customer service I had to wait for 50 minutes to an hour in the shop. I would not recommend regina acura dealership to someone.
Excellent service..dropped vehicle off for service and autobody work at collision centre. All was completed as requested. Was also able to drive an Acura vehicle over the three days, which is very rare these days..
These guys took all my money, sold me warranties. Now won't return or answer calls, been giving me the run around on problems I've had with the truck I bought from them. No help at all, what a way to treat paying customers! These guys seem nice at first, but after they take your money will treat you like they don't know you.
Telling everyone I know not to deal with this place!!
Randy Klassen did a great job in making the deal work for me. I would go back and purchase a vehicle again from him because he know how to communicate and provide a great customer service experience
Very nice and friendly staff! Got really good finance rate comparing to other banks or loan companies.
My first time at Dilawri Acura. Greeted by David, Sales Executive. Treated me with respect and was not pushy - I truly felt comfortable. I also felt that David was extremely competent and knowledgeable! We would highly recommend David! Thank you!
I took my car for fixing the check engine light warning, Matt was unprofessional and rude, I was told to inspect the car with computer for an hour but after I left home, Matt called us and boasting that to fix they charge 2000+ dollars for replacing valves and spark plugs to get rid of the warning.
We took back our car after charging $180, when we went to pickup the car Matt did not share any details of the inspection, just complete the transaction and let us go. After we took the car, we just pour 500ml engine oil and it's couple months from now there is no warning.
We are very disappointed such dealership and manager providing false information for making money and playing games with trust, honest and polite people like us. The inspection revealed nothing except false and misleading information. Also the engine top cover was not closed properly.
I wouldn't recommend to such dealership for such expensive cars as their only aim is to make money and bill the customer and cheating innocent people like us.
My service requirements were done in a very friendly, professional manner and my need to be at an appointment at a certain time was met so that a loaner vehicle was not required. The dealership also met all the requirements for covid 19 for the protection of themselves and clients. Great dearlership!!
Great dealership and great team. Personally I would like to Thank Matt, service manager for great support.
Quoted a repair and then the next thing there is a bunch of work to do extra. When said crease they tried to convince me to proceed bc it would cost me 2 hours and $300 to put back together.
This company is great today because of their work and i bet regina loves Acura dealership. Sunny, Shan, Nolan are perfect at their role. We bought MDX yesterday and they were great at helping us out. They were helping us and we never felt like they were trying to rip us off like other dealerships. I am surely returning for more vehicles in future and also will refer to friends and family. Great team and great people..
Matt and Nolan went beyond to ensure we were happy with our service appointment!
The service done to my RDX is always done as promised and when needed. Matt O. Is such a great person do deal with, always going the extra mile. Keep it up you guys this is customer satisfaction at its best!
Matt Oranchuk (service Manager )will Go out of his way to help you and will do his best to acomidate you .That is customer service .
Professional, thorough and friendly defines the staff at Regina Acura. This is the second Acura we have purchased from Regina Acura. They made every attempt to make us feel comfortable and satisfied with our new RDX. We will be back when we need another vehicle.
Always very helpful and friendly. You feel taken care of when you visit!
I recently purchased a 2018 Acura RDX and EVERYONE was awesome! I had a small scratch on my door, and Matt in Service had no issue in me bringing it by on a day that was convenient for me to fix it!
Sunny, Del, Steve and Matt are AWESOME! Highly recommend!
I recently purchased a 2018 Acura RDX and EVERYONE was awesome! I had a small scratch on my door, and Matt in Service had no issue in me bringing it by on a day that was convenient for me to fix it!
Sunny, Del, Steve and Matt are AWESOME! Highly recommend!
Deal with problems efficiently, and Sales David was very helpful about getting my new car. The manager Matt helped me about the problem I had and he is very considerate about what is good for customers and trys his best for our interests. Will I go back there again for something else? Of course!
On October 1st, my mom brought in her 2016 Acura RDX to Regina Acura to get her vehicle serviced. When my mom went to pick up her vehicle an hour later, she noticed they left a big scratch on the back passenger side door. She immediately went to the service desk and spoke to Stu and the Service Manager, Matt. They apologized, took responsibility for it and said they will fix it tomorrow when she comes in again. On October 2nd, my mom brought her car in the get fixed and she looked at the scratch mark they “fixed.” As per the photos attached, it is NOT EVEN the correct colour of the vehicle.
My mom does not speak English well so, I spoke to Stu and he argued the paint pen used was VIN specific and claimed it was my mom’s fault for applying it not even knowing it was his own wash and shine staff, which Matt admitted to after, that applied the paint pen and not my mom. He then said, in a condescending tone, “Well it’s not our fault. We just give you a paint pen and it’s your job to put it on. The paint pen is specific to the car. Paint takes days to cure so it’s the right colour” He finally came outside and actually looked at the vehicle and admitted it was not the right colour. He said, “Well when your mom brought in the car it was dirty and I could tell just by looking at it that it has 73 scratches. Door dings at superstore happen all the time. If it really means that much to you, call SGI and claim it but it’s your word against ours and you’d just end up paying a deductible.” How could you tell that there were 73 scratches if the car was dirty? We went inside and we did not see Stu again.
Matt came up to us, apologized and said “the pen is VIN specific but there are different variants the colour can come in but it’s mixed right at Head Office.” Acura Sales Specialist, Del even looked at the pen and car and said it was not the right colour.
Matt told us he was just trying to be nice by giving us the paint pen because my mom is a client but there was nothing they could do, they weren’t going to repaint the door. They removed the botched paint pen job, gave us the SAME paint pen and said we have to do it ourselves. If I could give a 0/5 I would.
The help I received from Matt & Tyler today in the Service Dept was exceptional. I popped by unannounced to get the radio code for an MDX and they were able to help me out right away. I then mentioned that I also had a maintenance code and asked if there was any way they could tell me what it was. Right away they had an express tech pull it into a service bay and run the scanner and I had the answer in a couple minutes. Wow. I've spent some time working in the automotive service industry and my experience with Dilawri Acura was among the best of the best. Great team, great service!!
Excellent service department. Fast,friendly and responsive. The gold cleaning service I had done this time was outstanding. They did an excellent job cleaning the inside and outside of my vehicle at a reasonable cost.
Excellent service and people.
I just wanted to thank Matt Oranchuk from Acura Regina. He was remarkable in assisting my wife, cat and I with a problem I had with my RDX. I would highly recommend working with Matt in any capacity!!! His attention to detail and honesty went a long way in maintaining my allegiance to Honda and Acura products.
The team at Acura Regina made me feel valued
Always a great experience with the Service Department. Professional, friendly and so efficient. HIghly recommend.
The best sales team in Regina.....Thanks Del Miller!!
We have had our Acura to the dealership in Regina twice now, and have to do a return in a couple of weeks. There service is always top notch. Always a pleasure dealing with the staff there. A special shout out to MATT , an all around professional.
I took my TLX in for some warranty work and was EXTREMELY pleased with the way I was treated in the Service department. Matt took care of me right off the hop and treated me with respect as a valued customer. I did not purchase the vehicle at the dealership but have been treated like a long time customer. I would recommend doing business with Acura to anyone and have been telling all my friends and family about how excellent the service was. Hats off to Matt and the service team.
I took my TLX in for some warranty work and was EXTREMELY pleased with the way I was treated in the Service department. Matt took care of me right off the hop and treated me with respect as a valued customer. I did not purchase the vehicle at the dealership but have been treated like a long time customer. I would recommend doing business with Acura to anyone and have been telling all my friends and family about how excellent the service was. Hats off to Matt and the service team.
Look after you well.
They have awesome customer service! Mike Wang was the best salesman we’ve ever met. He introduced the vehicle soooooo well with answering every tiny question conscientiously, and he helped us with EVERYTHING during our purchasing and after that. You can rarely see a diligent young person like him nowadays. We’ve visited several dealers when we prepared to buy a new SUV, and Regina Acura had a totally different style than them. Acura staff respect and value their customers, and the pre-sales salesman also takes care of the after-sale customer service. That’s amazing! Their sales manager Trisha is also awesome, and beautiful:) I considered that the salesman’s style was taught by their manager. This idea was verified when Trisha asked me if I and my kids needed any drink when we were waiting my husband’s test drive in the store. Of course Mike had already provided drinks for us. He even had told me where the washroom was before they left for the test drive, without being asked. Can you imagine how amazing customer service they have? I really like this dealer and I want all my friends know about it.
Amazing customer service. Friendly, professional, and knoweldgeable. I live in Calgary-Melo and Luis drove this car up to me to my work. Far superior service to any Calgary Acura dealer. Melo was so accommodating and extremely helpful with my purchase of an out-of-province rdx.
Exceptional customer service! Melo, Steve, and Del were awesome to work with. Extremely knowledgeable and friendly. Anyone looking for a new Acura should definitely go to Regina Acura!
The staff were really helpful and friendly, I would recommend Del Miller.
The very first seconds I went in to look for a car, I was greeted with very friendly sales people. Very welcoming atmosphere. Both of the sales consultant (Mr. Rodriguez) and the Office Manager (Mr.Vataga) were very knowledgeable with their products. (Good sense of humour as well!) Very Honest people. They will tell you all of positive things but also the downside, which I really appreciate. :D They helped me through the whole process of buying my first car. Will certainly go back here for my 2nd car, 3rd, 4th,... :D