I have been a customer for 37 years. Several Volvos. for regular servicing. Always excellent, meticulous, and helpful.
Volvo of Vancouver was very prompt in responding to my questions. They offered as good a deal as may be possible & I may follow through with a deal in the next few months.
Excellent service
Recently bought a certified pre-owned car and our experience couldn't have been better. To be honest we hadn't considered a Volvo at first, but after the superior customer service, test drive experience, and seeing the quality, safety, comfort, and equipment of the car, we couldn't consider anything else!
Our sales advisor Michael was awesome from the beginning, always with a smile and very patient answering our numerous questions at all times.
Highly recommend!
Amazing service and knowledge from the sales team Thomas and Loyd , made my new car buying experience relaxed and seamless from when I walked through the doors to following up on how I loved my new vehicle. Colin in financing found me the lowest rates with the best options.You really feel like family when you’re there. 5 stars definitely recommend.
Purchased my first Volvo with Thomas Crozier at the Marine Drive location, Vancouver.
Was an excellent experience, we were greeted with great staff and my rep was very knowledgeable, listened carefully to what was important in what we were looking for and was low pressure.
The financial service department was excellent too. The transaction was very smooth and professional from start to finish.
Michael Huang gave us outstanding customer service. He paid great attention attention to detail and we found him to be very honest and integral. It was a pleasure buying a car from Michael at Volvo of Vancouver.
We purchased a new demo from Michael, he was very nice to deal with and prompt. All the staff were great, our car was in excellent condition when we came to pick it up. Colin our business manager was organized and ready for us when we arrived it was so easy for us! Definitely recommend Volvo Vancouver
I strongly recommend this dealer, especially for Michael Huang, who is genuine, patient and professional. Michael is not a pushy salesperson, and he always listens to his customers. I am super happy that Michael helped me choose my first car and got me a very good trade-in and lease deal. Thank you, Michael and Volvo of Vancouver.
I would like to strong recommend this dealer with 5 star rate, especially for Anna and Frank who help me with my new XC60 T8 vehicle. They are so warm heart and so patient. Also, they work so professional, give me so much value suggestions, not only help me to select the vehicle, but also give me advise on the future options. The communication between is so crystal and clear, they do everything they can to keep the process smooth and happy. I am so grateful that I choose this dealership, feels like this is the best purchase experience I ever had. Thank you Anna, Frank and Volvo of Vancouver.
Amazing customer service was provided by Anna and Frank. I would highly recommend Volvo of Vancouver for the best car buying experience. Anna was exceptionally knowledgeable and thanks to her we are enjoying our Volvo XC90 T8 PHEV.
I actually really dislike most sales interactions, especially when buying a car. The salespeople always feel very self-serving, focused only on selling you on every single feature of what they have to offer hoping something resonates. Very little attention is paid to the buyers needs. I should mention I am a salesperson myself so I probably recognize the selling tactics more than the average person but Volvo of Vancouver was definitely different. I could tell Anna and Lloyd cared about my needs and made sure I was more than happy with my purchase. Most car purchases I've made I felt like everything was so drawn out and quite frankly time wasting but the entire process was very efficient. There also were no surprises with the pricing and I did a lot of research.
Prices were the best at V of V. I highly recommend this dealership. Thank you! I love my Volvo. It is the most unique vehicle I've ever driven.
We are first time buyers at Volvo and had a great experience with Thomas! Hospitable and helpful with an adorable sidekick Charlie
We are first time buyers at Volvo and had a great experience with Thomas! Hospitable and helpful with an adorable sidekick Charlie
My wife and I had a FANTASTIC experience at Volvo Vancouver. Last weekend we purchased a 2020 Volvo XC 90 Inscription. The overall experience from the minute I walked through the showroom door, was first class. Courteous, professional, kind, are a few words to describe our standout sales person Michael Huang. Michael is the real-deal. He is truly an expert in his field. He provided clear and accurate answers to all our questions (and we had many), and when it came to finalizing the deal, our discussions were pleasant and productive, resulting in a very happy, and hopefully long term customer.
A big THANK YOU to Michael, and the entire Volvo Vancouver team.
Ryan and Janessa Pageau
We purchased our 2020 XC40 from here. We built in in December of last year and picked it up in May. Our sales representative, Gill, was very helpful in facilitating the transaction all the way through to delivery. I was arriving from Ontario and given a loaner a week before my car was set to be delivered so that I would have a vehicle. That is the type of service that you call "above and beyond". Similar to world class vehicles, purchasing a Volvo from Volvo of Vancouver comes with world class service.
I had a horrible experience buying the car from Volvo Vancouver. I bought a Volvo Certified 2019 S60, with about 3500 km. When I got it home, the sun roof did not work. The voice activation did not work. The back seat vent and baby-clip were missing parts. There was scuffing on the diffuser. There was 100k unaccounted for. There were scratches not there when inspected. The sales rep, Thomas Crozier, picked up my car to take it to be fixed at Volvo. He told me he was not being paid to pick up my vehicle and that it was his day off. When I tried to speak with Sandro, the Manager of Sales about perhaps some free maintenance for my trouble, he was rude right out of the gate. He accused me of breaking the vent myself and was rude in tone on the phone. He told me he would not consider any compensation for my troubles, even though the certified Volvo was clearly not inspected as guaranteed by Volvo. He told me that I was the problem and that his staff had complained to him. He told me to bring the car back if I didn't want it. It was a bizarre discussion and very unprofessional on his part. The only person I had spoken to at the dealership was Thomas Crozier the sales rep. I can safely say I have never had a worse experience with a large purchase in my life. Not anything like the old Docksteader. My advice? Go to another Volvo dealer. They do not put the customer first. Trying to get a certified Volvo that was actually in good working order was like pulling teeth. I know my conduct was professional and courteous. I am shocked by my experience. BEWARE, they seem not to stand behind their customers. I am currently looking to complain to Volvo / Dalwiri Canada about this experience. I don't ever write bad reviews or go "above somebody's head" but definitely will this time.
Good dealership, good people very straight forward no hidden fees
Your parts department answered my call, and gladly took an order from me. Thanks
Went to Volvo Vancouver to purchase cross bars for my XC90, the service gentleman Luke was very helpful, he offered me a great price and helped me to install those cross bars. They definitely deserve 5 -star rating for the service provided to the customers! Thanks again Luke and his service technician.
My wife, Michelle, and I had a great experience at Vancouver Volvo. Sam was our sales person and Colin was our Finance Manager. We also had the fortune of dealing with their General Manager Sandro.
Their entire team was fantastic and we ended up getting a great deal on a lease. It is obvious that their amazing service starts at the top - with their General Manager Sandro Mati setting a high standard for personalized service to customers. This is our second vehicle from Vancouver Volvo and this was an even better experience than the first time.
We have dealt with a few different dealerships now and have generally had the fortune of dealing with managers at some level. However, there has never been an experience in my 25 years of getting cars, that had been equal to our experience with the Dilwari group and Vancouver Volvo.
Sandro and Sam - thank you!
Dr. Daniel To and Michelle Wu
Just purchased a XC90 from Michael, super patient and professional. Great attention to details and I would recommend him to my friends and family!! Thank you again!
Five Star isn't enough. Just picked up my new XC90 with my husband and three kids. Everyone is so helpful, patient and super nice. Big shout out to the team with short staff but still super attentive. Quick response. Used car manager and Sales manager are amazing to work with. From the moment we walked in they made us feel welcome and did not judge me being distracted by the kids. Superb dealership.
Great service. Was greeted by the manager, Jonathan Z. I explained my issues with my vehicle and everything was looked after in a timely manner. Courtesy car was clean and waiting for me when I arrived.
Amazing service at the parts desk. Luke McBride went out of his way to get my 2003 Volvo V70 sorted out. Best service I’ve had in a long time.
Sandro Mati, the General Manager of Volvo of Vancouver likes to handle miscommunication between his employees and his customers by being rude, immature and falsely accusing his them of wrong doing. After twice having work done on my vehicle which was not needed, nor requested, I received a rather unpleasant phone call from Mr. Sandro accusing me of asking for work and then not paying it. This is not the case and can easily be proven by a paper trail of email correspondence which backs up the fact that I did not ask for the work he claims I did. Unsurprisingly Mr. Sandro had no interest in seeing said correspondence when I offered to send it to him as a way of reminding him of what was actually said. The management team here would benefit in a Customer Relations 101 crash course. Do yourself a favour and take your vehicle else where. Vancouver Volvo doesn't deserve your hard earned dollar.
I would like to thank Luke, Parts Representative at Volvo of Vancouver for helping me out today. My headlight was burnt out and with the dark and dreary weather, I was in a rush to get it replaced. Within 20 minutes of my phone call, Luke had the part ready for me and installed. His service was exceptional. Thanks again for helping me get safely back on the road.
Would give 6 stars if possible!!! Excellent service from Sandro and Matthew! Their team has went above and beyond! I have been driving a Volvo since my first Volvo,S60 R and this is my third Volvo in the family and the very first Volvo from them! The entire purchase process was extremely smooth and they have been very accommodating! Definitely look for Matthew if you are purchasing a Volvo! You will not regret it!
I have come to the Volvo of Vancouver with my father to replace an ignition key. The gentleman helping us, named Luke, has really gone above and beyond the call of duty by helping us to repair the key rather than replace at a considerable cost. He was so kind and helpful even though he had other things to do. I have never experienced this kind of customer service... I will most certainly be back when it is time to buy a new car or even for the service of my current car.
Thank You from both, my father and I, for an amazing experience!!!
Went in for an emergency service a few weeks ago.
I knew exactly what I needed. A simple alignment due to the tie rod that had come loose and started to cause the front tire to toe out. Which then in turn threw off the differential, which in turn caused the “check anti-skid” light to come on.
The dealership calls me saying that I need a clock spring in the steering wheel and they don’t recommend an alignment until the clock spring is fixed.
They wanted to charge me $1000 for the spring.
I told them multiple times “No, fix what I am telling you to fix”
The serviceman was reluctant to agree.
I also had asked for a full diagnostic scan with a print out.
After a few hours later the tech calls me and said the alignment is done and the car is working fine.
I pick up my car, pay for the work that has been done.
There was no diagnostic printout from the VIDA/DICE scanner that I asked for.
No less than a week later, my wagon breaks down dead. I had to replace the boost pressure sensor and buy a brand new battery.
Thanks Volvo for trying to blatantly weasel this deal.
I can only imagine how many unsuspecting people you rip off .
Shame shame shame.
Don't trust their advertising for their supposed winter tire sale - they are very expensive! After being approached by Volvo of Vancouver to install tires and a promise in their advertising that this is a sale and lowest price guaranteed - this is the furthest from the truth. I found out that the exact same winter tires that the competitors are $400 cheaper.
Proud owner of a S60 R-Design here! Could not be happier with the entire process from start to delivery and follow up. Steven Tonzetich’s professionalism, in-depth knowledge and going beyond expectations equals a absolutely wonderful experience at Volvo of Vancouver. Thanks again Steven!
Just bought a V90 cc at Volvo Vancouver. Victor Lin gave a lot of help throughout the process of buying the car, and we finally had a good deal to pick up the car. Victor knows the car, he explained all the details about the car specifically from interior to exterior, from the navigating system to all the fun details of the car. Thanks.
We had a great experience at this particular dealership. Everything was smooth from start to finish.
Steven helped us the whole way from the very beginning.
We had a test drive within a couple minutes of setting foot there, discussed a trade-in and then picked out our very first Volvo, an XC40 T5 R-Design.
Thanks again Steven for the ride back home after our trade-in!
Fantastic staff & service, fantastic car aswell. The polestar remapping was well worth it and the torque increase was very noticable.
Skål!
amazed by how good mechanics ( thx Todd for recommendations ans knoledge) and professionals these people are....
The experience at this VOLVO dealership was exceptional: from the clarity and openness during the purchase with Steve and Tiffany, the administrative with Josh and Darcie, the extensive training provided by Steve before handing over the keys, and the support in getting my vehicle home. Your team has definitely won me over. PS...the XC60 is beautiful - surpassing my expectations in all ways.
Had an excellent experience with the service department this week. I needed some immediate help and they were able to fit me in and get me back on the road.
My recent Volvo purchase of an exclusive limited Polestar V60 was exceptional. Every step of the experience was of the highest caliber in customer service. Steven took me through start to finish, being receptive and understanding of my needs and wants for the Volvo V60. He went above and beyond to ensure this was the ideal next car for me. I did not feel pressured at any point of the sale. It was a refreshing experience! The coffee and tea offered was great too!
I will be coming back to him in the future for my next Volvo and will be referring my friends!
I bought a xc60 from here. I do appreciate for Victor Lin's help. I do recommend anyone who wants to buy a volvo contact with Victor.
Amazing Customer Service! Dave Chan is a great guy with explaining all features and has the patience to answer all questions politely
Horrible service. Did a 15,000 mile maintenance on my car and a week after the engine service light went on. Also checked my tire pressure on each tire and all were low. They claimed they filled each tire to 42psi. Called service department to follow up on my engine light issue and was put on 15 minute hold. Called back and the receptionist had a bad attitude and said they were inudated with calls. I asked if she could call me back when not busy and she took my number and basically hung up on me. I didn't buy my car from this Volvo and now I remember why.
Really happy with the Volvo of Vancouver Service department. I had some hood locking problem with my Volvo XC90 and they jumped on a Facetime call with me to understand and troubleshoot the problem in order to save my time. I definitely recommend these guys as they very well understand how to take care of their customers.
Excellent experience from start to finish at Volvo of Vancouver. Our salesman Victor Lin was a great help and made himself readily available from our first call to the dealership right up to when we drove new car off the lot. Victor working alongside Lloyd Yee worked us out a great deal and went the extra mile to ensure that we were comfortable and well informed throughout the entire experience.
Thank you for all your help gentleman, we are overjoyed with our new purchase!
I ended up at this dealership, even though it’s not the closest one to my house, because the Surrey one let me down even though I had been making plans with them for two weeks. But I’m lucky Surrey was useless because it meant that Louis Redmond could step in and save the day! It was luck that they happened to have the exact car I wanted, in the exact colour scheme and correct packages, but it was Louis that made the whole process better than any other time I’ve bought a car. He is not only the best car salesperson I’ve ever dealt with, but the best salesperson I’ve ever dealt with in general. He was extremely accommodating, nice, and most importantly genuine. This is the first time I haven’t left a car dealership feeling like I’ve been fighting with the salesperson to get what I want. I highly recommend getting a Volvo (love my new XC40 R-Design!) and ask for Louis!!
Excellent service from both Louis and Stephen. They went out of their way to facilitate my car purchase and help me sell my old car when I was doing this privately.
Victor at Volvo of Vancouver was amazing - even though he was feeling sick he still came in to work to sell us our S60 R-design. He was conscious of his illness so no hand shakes - just elbow bumps :). He was very honest and answered all our questions with his excellent knowledge on the car. The buying experience was great and everyone one that we dealt with in the whole process was very friendly and professional making it a very very positive purchase!!
Volvo of Vancouver is nothing short of extraordinary.
From the moment we spoke with them on the phone to driving a brand new car off of their lot, we were given exceptional and amazing service. It was only a few weeks ago that I was speaking with Laura, one of the newest sales members at Volvo Vancouver. She provided us with plenty of options and equipped us with valuable knowledge on all Volvo cars. I felt confident in their sales efforts.
Finally when we were ready to sign we connected with Josh in the financial services side. Once again we were given great options to pave the way. We felt secure and protected by the optional enhanced packages which we later accepted.
Within a week of driving our new car, we encountered a situation on the road which damaged the car. It was minor, and because I had the increased protection from Volvo.. I went back to the dealership and the damage was fixed right away. Isn’t that great, thank you Volvo of Vancouver!
We bought our first Volvo here. We flew in to Vancouver just for the vehicle. It was a stressful day, but our sales agent (Victor Lin) was extremely helpful and answered all of our questions (via email, by phone or text messages). He was prompt, easy going, informative and professional. He even bought us lunch. He did his best to make the day and the travel easy for us. There was a slight problem with a door handle, but we were driving the car home anyways and due to the fact we do not live in Vancouver, he contacted another Volvo dealership and they were happy to resolve the issue at Vancouver dealership's cost. Jordan Schornagel was helping us in the finance department. He was professional and very patient with us, especially with my never-ending questions about extended warranty, insurance and anything I wasn't sure about or didn't understand.
My first and only experience at Volvo of Vancouver was a disappointing 15 minutes. The email below I forwarded to them and still haven't got a response from. Just take your car to a local, and save yourself the time and effort. Read below for more info.
Hello Volvo of Vancouver,
I recently visited your location on October 31st and was quite disappointed with the miscommunication and false information I received from your website. The weekend before the 31st, I went online to book a maintenance check to my 2001 Volvo S60 and was thoroughly impressed by how simple it was to navigate and book so quickly. After completing the booking, I even received a notification message to confirm my appointment for Monday October 31st at 07:30.
When I showed up to your Cambie location I was very disappointed to find out I wasn’t even in the system, and that you do not take booking less than ten days in advance. I planned my time to commute and changed my work schedule around the confirmation notification I received just prior. As I was helped by a kind lady at the front, she apologized and offered to reschedule me to this Thursday November 10th. I am not one to argue, especially knowing that this was not her mistake.
I am writing this letter to inform you and bring awareness to the miscommunication your team is giving on your website as well as share my disappointment with what occurred. Again, this is not an issue with the staff, but the website. I may not be the only one who’s time was wasted due to this issue. Not only this, but a customer was lost for this maintenance. I ended up going somewhere else for my $1140 service. I do not know when my next service will be for my vehicle, but I would love to still consider my local Volvo dealer and service shop. I hope we can work something out, and start from scratch in terms of my expectations of such a great world-wide brand.
Best regards,
Friendly sales people but very limited selection of used vehicle on lot.
Told me over the phone that my American bought Volvo would be covered under warranty for regularly scheduled free maintenance as it was a "North American-wide" coverage program and to bring the volvo down in the morning. They then decided that very next morning, that we should pay 300 odd dollars for the privilege as they only cover for damages under warranty. Of course when I challenged them on this I received the perfunctory "he said she said" trick after I accused them of wasting my working day morning. Neither any responsibility taken nor apology given. Not the first dealership to pull this type of last second bait and switch nonsense but I'd try another dealership for a service in future.
nice guys but someone has to fix how calls are processed. it took 3 phone calls and rerouted from reception to services to parts who then put me on hold just to know until what time I can pick up the tires. One department closes at 5, another at 6, another at 7, it couldn't be clearer. Of course if you call one department who transfer you to another department, they might roll the tires over to another department who can hold them until later.
Shredded my tire with a large screw and Volvo of Vancouver's service team were quick and resourceful in finding a replacement. It's always a pleasure doing business with them.