I purchased my very first Volvo from this dealership and it was a fantastic experience. Austyn was very helpful and gave me plenty of space to explore and test a car on my own. She was eager to physically demonstrate any features, and responded to texts extremely fast. Kevin was also great - he very clearly explained all terms of the contracts, offered no pressure, and gave you plenty of time to read the fine print instead of trying to rush you like every other dealership.
Unbelievable team! Would highly recommend doing business at Jim Pattison Volvo of North Vancouver. Had a wonderful sales experience and the service department is always great to work with.
Unbelievable team! Would highly recommend doing business at Jim Pattison Volvo of North Vancouver. Had a wonderful sales experience and the service department is always great to work with.
Mandy is a superstar when it comes to customer service! She always goes above and beyond to make you feel comfortable and confident in the service department. She always makes sure my experience at JP Volvo is exceptional! I wish more people were like her!
Recently got an XC60 lease at North Van Volvo. Cary worked hard to get me a deal and I appreciate his quick replies to my emails and messages. It was my first lease and he helped me navigate the process. I recommend checking them out.
I had a wonderful experience purchasing my first car with Kevin at Volvo North Van. Everyone at Volvo was honest and friendly, and the on site service was prompt, thorough and very reasonably priced. I felt like the sales associates were invested in finding you the perfect fit and not just selling you any car. I drove away with my used XC60 tuned up like new.
Finally picked up my second car from this dealership after a long wait. Well worth it. Shout out to Kevin and Cary. I just love to deal with those people there. Nice and sincere. People do business with the people they trust!
Shout out to Carry Williams for the great job he did helping us acquire our newest vehicle to our fleet! The new Volvo XC90 Recharge is absolutely beautiful and a pleasure to drive. Thank you and your staff for your professionalism and excellent communication throughout the sales process. I would highly recommend using this dealership!
Cary Williams makes sh*% happen!
This dealership and this man specifically are dialed in. Was able to get me into a beautiful Volvo in the matter of 24 hours. Has been unbelievable as far as customer service goes getting me comfortable and familiar with the vehicle.
I am still bugging him with questions and he’s yet to stone-wall me.
Thanks Cary and the team @ Volvo north shore.
Zero compassion or care from management ( Kevin ). If I was going to rate him, he’d get 1 star!
Wonderful girl in finance dept ended up giving me a 300.00 discount but Kevin brushed it off as “take it or leave it”... not good customer service. She’d get 5 star and only reason for my 3 star review for dealership!
DT Volvo charges less than half for lease transfer, and they tried to charge me over 1300.00!
A Positive Experience
Recently I had the opportunity to trade in my car to upgrade into a newer car. I knew that JP Auto Group on Marine Drive has a clean lot with cars in mint condition. I initially met Cary Williams a salesman who listened carefully to what my needs and objectives were. I also had a good interaction with Andrew Butterworth. We hit a snag in the negotiations but General Manager Christain Alvarez insured that the deal got done. Jolene did well to get the financials completed. I now know what this dealership tops the list on customer satisfaction. The car was delivered in pristine condition. As a result I walked away with the car I wanted as a satisfied customer willing to return but to also refer friends and family based on this positive experience.
Thank You Jim Pattison Volvo on Marine Drive North Vancouver
Daryl Samson
West Vancouver
This review is long overdue... After being fairly loyal to another Volvo dealer, we purchased a new car at JP Volvo North Van about 5 years ago when we felt the other dealer was not being forthright about the status of a particular model. I called JP Volvo North Van and spoke with Gordon, who answered all my questions, followed up with an informative email, and we ended up buying a great car (pic from a 2019 road trip). We have had it serviced there regularly, and the service department have always been super helpful, and went out of their way to address our needs. Highly recommended!
We had a wonderful experience with Greg buying a car for my mom. He was honest, helpful and very kind. One of the nicest experiences dealing with anything car related, period. They went above and beyond to get my mom the car safely in the snow. Definitely helped make our decision for our next car purchase. The customer service at Volvo far superseded any experiences with Mercedes or BMW. We look forward to dealing with Greg again in the near future. Highly recommend this dealership and Greg, in particular!
We recently purchased our second family car from here (from Austyn to be exact) and it was such a professional and streamlined experience. She was super helpful, knowledgable and honest about the vehicle we purchased. We love our new ride.
I can not say enough about this dealership and the staff who work here. I had a very bad experience with Audi Boundary and this location supported me through the experience with no pressure. I did purchase a stunning Volvo XC40 Inspiration and I could not be happier. Huge thanks to Austyn, Andrew and Kevin. You all took the time to get to know me, listen to me (long before you knew I was going to buy a vehicle) and provided me with a stress-free environment where I felt safe and supported. If you are looking to purchase a Volvo, please go and say hello to the amazing staff @ Volvo in North Vancouver. Again thank you, I appreciate each and every one of you.
Cary and Jolene are fantastic to deal with. Absolutely top notch customer service.
Jason
we felt at ease with Gordon and Lee-Anne and Austyn to get it going. Gordon is a good pinch hitter. just goes to show it always goes best with teamwork. Cheers !
Absolutely LOVE all their staff! Austyn is such a pleasure to work with! You get better service here than at Mercedes or BMW.
Long story short, I was just looking at their car after visiting another dealership. I didn’t know much about Volvo cars before going for a test drive... it’s just impossible not to buy it once you feel the engine and admire the craftsmanship.
Kevin also helped a great deal with making the decision and I didn’t feel any pressure... just fell like they honestly wanted to help. They are all very knowledgeable and do have A LOT of patience :)
My children and I couldn’t be happier or feel safer with our Volvo!
A really great experience working with Austyn and Lee-Anne! Couldn't recommend them enough. Our first Volvo but definitely not our last. Thanks!
Wow , what an amazing car buying experience! I really appreciate the customer service received. Greg and staff were truly amazing. I know many like myself are always a bit weary about car dealers but trust me this place is not like the others. 5 stars all the way.
The team at JPV of North Vancouver are great. We recently serviced our XC60 and were super impressed with Mandy Gill on the service team. She was incredibly helpful when we arrived, set us up with a loaner right away, and clearly communicated the steps to getting our XC60 checked out. Mandy was fantastic. This is following an awesome buying experience about a year ago with Greg Eiers.
We’ve moved to Victoria, but we’ll continue to service our Volvo with you, because of your team, and our trust. From Greg Eiers to Mandy Gill, they’re brilliant.
Purchased a used car from here that we saw online, after talking with the sales person, Greg was very helpful in getting us all the details, pictures and info so that we could put a deposit on the car to purchase online and then we picked up a few days later. We were so excited about the car, but they made sure to take their time doing the inspection and the necessary repairs on the car before we could take it so it was safe for us. Both Greg and service Manager, Kevin were very friendly and was a quick purchase process. Greg was so awesome, he even picked us up from the ferry as we came over from Vancouver Island to buy the car. Appreciate their amazing customer service and so happy with our purchase :D
Volvo staff was very helpful, specially Austin. She helped us to pick the right car for our family. Quick response to all our questions and request.
I would like to begin by thanking Greg, had it not been for his outstanding customer service, cheerful nature and dedication, I wouldn’t have had such a seamless experience buying my new car. I had gone through the researching, test driving and negotiating process with all the big dealers, this was by far my best experience. Car shopping was both a tiresome and frustrating task for me, especially during the difficult economic climate that covid-19 created. I had spent 3 months searching for a new car until connecting with Jim Pattison Volvo of North Vancouver. I first spoke with Greg after submitting an online inquiry about a car I loved in their online inventory. He was attentive, honest and didn’t seem to possess the “car salesman” qualities that I had found increasingly frustrating throughout my car search. We arranged a test drive and had a meeting afterwards to discuss my budget. Within the same day, Greg and his manager Kevin, had found a way to align my “wants” with my price range without having me compromise on what my dream car should be. I am so appreciative for their time and hard work in ensuring that I am nothing short of thrilled with my purchase. Thanks again to the team at Jim Pattison Volvo of North Vancouver!
Went in last year for a quote on a couple parts for my S40. Parts desk was quick and helpful. Went over to the showroom after seeing a red s60 outside and asked if I could test drive it. I made it clear that I wasn't buying because I'm a college student and just wanted to try it out and the lovely ladies at the counter said "it's ok, if you don't drive it now how will you know if you like it when you're able to buy it?" and let me take it for a test drive. The guy who went with me was a gem too, friendly and helpful. Treated me way better than the Surrey location.
Great team with great service. When I graduate in a few years and begin in my field I'll definitely purchase from here.
This was the best car purchasing experience I have ever had. Austyn was a GREAT to meet. She was knowledgeable, friendly and very helpful. Kevin and Christian were fast and efficient with the financing. I would highly recommend JP Volvo of North Vancouver. Thanks you very much 👍
Had a great experience buying a car. Great price, great service, comfortable and welcoming. Cary William was very helpful and made it an easy experience. Thanks guys!
Wow!!! We just had an amazing experience at Jim Pattison Volvo. It is a long story but, we found the car we wanted, made a deposit set up financing and the delivery date. Unfortunately, we had to change our plans and could not take the car. The folks there were fantastic, completely understanding and went out of their way to make sure we were happy. I can absolutely recommend this dealership to anyone looking for a great deal on a Volvo. It's all about the people and they are the best!!!
We really enjoyed our experience dealing with a professional sales manager like Kevin Speirs and his team during the process of purchasing our new SUV. Kevin was direct to the point, highly qualified sales manager, detail oriented and customer centric. We also dealt with Gordon Ray, an industry veteran and sales consultant . He took his time and there's no pressure on us to make a decision.
Coming from BMW, I was pretty impressed by the manager’s professionalism and staff’s knowledge and courtesy.
I highly recommend this first class dealership to everyone! And we love our new XC90:)
I could not find the car I was looking in here
But Gordan helped me in very nice manner
He was very honest and helpful
looking to buy a new/ used volvo with a trade. Sales guy was good but the dealership absolute low ball for trade. Guess thats why Patterson is a billionaire.
Parts department closed at 20 to five. I wish I could walk out of work early on my shift too. I called in beforehand and drove 60 km to get these parts. Lady at the front desk tried to help but unable to assist, not her fault.
Thank you Kevin, Raymond and everyone else for everything you've done. Your team is just so friendly and frank with the entire process. I really appreciate how you didn't try to upsell and how upfront you are with all the costs. Raymond drove the vehicle to our home for a test drive and even gave us flowers in the end which was very kind !
Thank you again.
This Volvo is fantastic! The cars are beyond safe, gorgeous, and thoughtfully designed and the service provided by Volvo is incredible. Just today I had the service engine light come on and despite the service center being booked solid and it being the end of the day, Darren said I could bring the car in to have it looked at to make sure it was still safe to drive before they left for the day. This is incredible service that is so rare in today’s businesses. Thank you so much Darren and the Volvo team!!!
I've been going there for a number of years now for car service and the staff is great to deal with.
Purchased a hybrid volvo from this location. We met with Nelson Phillips, who I had been emailing for weeks. He was very helpful and knowledgeable, he spent time explaining Volvo's philosophy which made me very excited to purchase a Volvo. I have tried to contact many different Volvo dealerships all over Canada for the past few months,to try and find a hybrid that would work for me. He is the only one who not only responded right away via email, but he carried a conversation and knew to try and build a relationship and put in the time, which we really appreciated. He seemed to appreciate our questions and provided us with exceptional service. When we were emailing, he even emailed back a week or so later to check in, which was very great. I am very impressed with his customer service and knowledge, and love our new car!
Great place to buy a car, even when it's not a Volvo.
I was quoted about $470 for the replacement glass needed for the driver-side, rear passenger window after my car was broken into last Friday— That’s WITHOUT installation, AND because the glass was on back-order, I was going to have to wait until at least mid May to get this service done... so naturally I shopped around, since I don’t have insurance that covers break-ins.
Anywhere else was quoting me around $400 with glass and installation, but again, the glass was on back-order. Within a few hours, Avenue Auto Glass got back to me and said they found a used piece from another Volvo that would fit, and guess what... $280 ALL-IN (that’s glass and installation). It was installed in perfect working condition the very next day— the glass perfectly matched and everything.
So, to recap: $470++ vs. $280 (out of pocket)
The Volvo I’m driving has had a fair amount of work done on it at both the North Van Volvo dealership, and the Surrey Volvo Dealership, taken in by both the previous owner and myself (the current owner)... but this whole situation has made me think twice about taking my car back for future service at any big-name dealership.
I bought my BMW here, Kevin and Ted are really professionals, excellent job guys! Thank you for high level service and for the car of my dream.
Had a fantastic experience buying a new XC40 from Nelson Phillips. The overall Client Experience was excellent and Nelson provided us with an outstanding service.
Just wanted to thank the SERVICE MANAGER! Today i was across the street at the NORGATE PARK. I was there to Clean the Cricket Pitch and was not able to hook up to the City Water source. Jim Pattison Volvo allowed me to run a hose from their store across the street so i could complete the job. Much Appreciated & Respected. In today's world... the "Little Courtesy & Gestures" are important. Thank you guys! You really helped me to have a great day. The British Columbia Cricket Association begins their Season this Weekend. Thank you. Blair Welsh
Many thanks to our sales guy Nelson and the folks at N Van Volvo for a great experience overall. We bought a 2011 C30 and they went the extra mile getting the car in really nice shape before we picked it up. Also sent us home with a bunch of chocolate, which was pretty unexpected as we weren’t exactly spending 60K haha. Would recommend this place for a straightforward and comfortable buying experience.
Bought my Volvo here, the sales Ali was really helpful throughout the entire process. The show room is a bit small, I liked it a lot better when they Almere at the auto mall, way bigger show room over there.
I also service my car here and the service department has been very good as well, friendly and efficient. There was a small hiccup one time, but they addressed it promptly. Overall a positive experience.
Always happy with my service. However do not like this new location. I thinknthe old one was better.
I am customer of Volvo for last 10 years. Always receiving great service. I do not like only the new location as it is not so easy accessible as it was before. Over all I am very satisfied with the service.
My wife and I recently bought a Volvo from Gordon Ray at Jim Pattison Volvo at the Auto Mall in North Vancouver. From the outset, Gordon Ray was friendly, knowledgeable, and professional. He explained the car to us simply and carefully, oftentimes with a sense of humour that had us laughing and relaxed. When we went to test drive the car, he put no pressure on us and didn't spend a lot of time and energy trying to talk us into buying. All in all, it was a great pleasure to do business with Gordon Ray, and we absolutely LOVE our new Volvo!
Recently bought an XC90 from Volvo of North Van and the experience was outstanding. Not once did I feel any sales "pressure" - they were just there to helpfully explain the features and accompany me on the test drive, answering questions along the way. When my wife and I decided to go away and think about it, there were no sales tactics, just a friendly "give us a call if you have any questions". When delivery time came, Ted and Glenn both went out of their way to accommodate and get me the car on a Friday night so I could have it for the weekend.
I will definitely recommend this dealer (and Volvo as it is a great car) to friends, and intend to have my car serviced there as well.
I have had an XC 90 since 2003. Volvo of North Van have looked after it - and me - very well indeed. Their after sales services is Tops - not so sure about the Sales tho'.
But the after sales guys - Mike Thompson and now Clint Thornton - would make me tempted to buy another Volvo as they care about the cars AND their customers.
Recently had an big alternator issue with my 22 year old volvo while i was on a big roadtrip. After changing two alternators already and little to no help of dozens of other garages i ran into Volvo of North Vancouver. I was astounded with their generous help and assistance! Nothing but compliments for these guys, especially compared to the help i got with all the other garages, which was very disappointing. After more than an hour trying and thinking we solved to problem. I'll remember this for sure, 100% service! and finally a garage with people that where honestly willing to help me out. Which is rare, very rare.
Hi -
I recently purchased a new C30 at the North Vancouver JP Volvo.
I must tell you that the service I received was absolutely outstanding.
My sales agent Gordon Ray was a gem - walked me through everything with ease.
He is a lovely gentleman who did not pressure, but graciously assisted me with my choice.
It should also be noted that both Joseph, the general manager and Reza, leasing expert extordinare were both awesome also. They patiently answered my questions/concerns and made the overall experience fabulous.
Mr Pattison you should be proud to have such wonderful associates. As a business owner myself it is a treat to deal with sales people that have a passion for what they do & the knowledge to back it up.
Way to go Gordon, Reza & Joseph.
The best
J.P. Cherrier