Ripped off not once but twice.... JOHN E REZA HEAD CROOK
BUYER BEWARE ACTUALLY RUN AS FAST AS YOU CAN AWAY FROM THESE CROOKS DONT LET THE FAST TALK AND BIG SMILE FOOL YOU
Very good communication !
Joe at the Service counter is the guy to see.
Takes his time to make sure everything is perfect.
Kudos C+C
Got the link through the Internet. The first call came back fairly quickly, but I then asked for a question that requested a call back that I didn't get for a few days. By the time someone else calked me back, I had dealed with another dealership. I'm now the problem us owner of a new fully loaded 2015 Passat TDI, and truly enjoy it.
Great experience with staff, especially with Martin Lemire and George .
Anthony and the entire staff was great, very professional and listened to our needs. As a woman who loves car shopping I often find that sales reps cater their approach to what they think women want to hear but with Anthony, he spoke to me the same way he did to my husband and did not change his approach based on my gender. That's very important and very appreciated. Thank you!
After months of looking for a vehicle in a pandemic we finally decided to check out Volkswagen. From the online inquiry to the initial purchase, the experience was impeccable. Anthony Assente was so polite and patient with us, as he gave us a full tour of the vehicle, explained every detail and provided us with the certainty we needed. Annabel went above and beyond to ensure that we get our dream car. The entire staff has this amazing vibe that makes you feel at home. Campbell & Cameron Volkswagen deserves 10 stars.
Great experience at Campbell & Cameron VW! I leased a Tiguan 2022 and our sales consultant Tony Assente was very knowledgeable and ready to answer my questions. He made the experience very amazing and satisfying. I’m very happy with our choice. Thank you to a wonderful team.
Honestly great Customer service from sales man Tony assente very kind respectful and answered all my questions!!
Excellent service. One of the best car buying experiences I've had. I'll be curious to see how servicing goes in 6 months!
Purchase my 2022 Tiguan with Tony. He is super nice and sweet! Overall I had good experiences here.
Bought a used car at this dealership in March 2021 the salesman informed me that I had a warranty until December 2021 after booking my appointment with the service department the advisor informed me that my warranty finished in December 2020. After countless hours over week and going back and fourth with the salesman. Making sure there was a warranty MULTIPLE TIMES and that the car was up to code. I decided to purchase the vechicle so you can understand my frustration and how I feel CHEATED. Once i got ahold of the sales manager he was rude and condensing. To his knowledge I was told this. I was sent a warranty document that I did NOT have in my folder from when I bought it. I feel lied too, just to make a sale. The manager didn’t care to help the situation at all. Awful customer service! I had to give it a 1* because I had no choice. On another note the guys that work in the service department are all very nice! Including the service department manager that took the time to sit down with me and see what we could do about the situation even offered to do a test drive on my car with me. I know the manager will try and write back on this and explain some story to how I’m wrong but coming from someone that works in customer service I think the way I was spoken too was awful.. he could have handled the situation A LOT better! Anyways go someplace else to buy a car … save yourself a headache.
I’d like to thank my representative Serguei Lisneuski at Volkswagen Campbell &Cameron who help me to resolve the issue with the old car and found me a great solution for a very reasonable price. He took care of my case very seriously and in the best professional way within a very short timeframe.
He went above and beyond to help us finding what we needed for the most reasonable price and with the most suitable conditions.
Absolutely recommended to everyone who looks for a new or used car. They will do their best to keep you satisfied and will find the best solution suitable to every specific case. Thank you Serguei, you are the most open, knowledgeable, trusty and work focused person.
It was my pleasure dealing with you and will be glad to have business with you further times!
I like this VW dealership. I bought a used car from them and the transaction was effortless. I buy most of my parts from them and have found Bill the "parts guy" amazingly helpful!
Bought a Tiguan, my second VW from Campbell Cameron. The experience was very pleasant and straightforward thanks to the entire staff, including Tony and Mohammed in Sales, Anabel in Financing, and the other Tony who delivered the car. Despite the low inventory across the entire industry, there was no messing around! I don't buy cars very often but when I do, I will definitely start with C&C.
Great experience at Campbell & Cameron VW! We leased a Golf 2021 and our sales consultant Anthony Assente was very knowledgeable and ready to answer our (many!) questions. He made the experience very nice and hassle-free; we’re very happy with our choice. Thank you as well to Annabel and Anthony for their help!
I picked up a Tiguan this morning. My salesman (Tony Assente) was amazing. He was very informative. Had all the answers at his fingertips. He knows the products inside and out. He was able to get me a great price. I could not be more happy. I will definitely use this dealer again.
I had a great experience, everyone was always there to make sure i was satisfied. Overall i would recommend this dealership to friends and family and frankly anyone!
Sales man words are not what the conditions of the car after purchased. Will explain my situation at the dealership with someone whom can listen, as it seems as theirs some good reviews. Reason for the one star is no one has called me back to explain maitenance bill-
Nice personnel always ready to help you out when you pass by to check information for a new car ! a very clean place and professional team always ready to answer all your questions even if you are not yet ready to buy a new car.
Our experience was fantastic! The staff is amazing! Anthony found the car we were looking for and his enthusiasm is contagious! Annabelle was courteous and she made sure we were comfortable with our options. Anthony who delivered the car was very knowledgeable and patient! Overall, the staff members were professional and happy to assist us with our purchase and they made sure we were satisfied with our new car! Thank you!
They used the wrong cleaning product on the interior. It left a smudgy white residue all over the shiny surfaces on the drivers side (center console, steering wheel, door handle...etc). I made 3 attempts to contact them in writing to give them feedback (2 separate online forms and an email). Never heard back from them. They're great at taking your money and upselling, but don't expect to hear back from them if you have a problem.
Great service. Very professional and they listened to the customers needs and did not try to push another vehicle which did not fit the needs. Very impressed by Tony as well as Anthony, Annabel as well as the Director who took the time to meet with us.
3 months after getting a lovely convertible, I had to reach sales rep Emin for a few questions. He helped me out as warmly as before, I feel very appreciated and would highly recommend people to buy cars from him. He's a good guy on top of a sales guy. The whole team at Campbell and Cameron is also prefect.
Great customer service,I was pleased with the service offered. Very professional and helpful team. Definitely recommend!
I have been going to this dealership regularly for maintenance since 2015. Never had a problem. I leased my first car there. I recently went in to get my winter tires put on. Much to my surprise, the service agent found my work order and asked if I was there for an oil change. I stated it was just for a tire change and asked to check my brakes as they were squeaking. The service agent responded "No problem we do a 30 point inspection." I signed the work order assuming the service agent would cross off the oil change (as Campbell & Cameron have done in the past when the work order was incorrect ), which I found out he did not when I received a bill that included the oil change. I checked my records and found that they had done an oil change in May 2020 at the time of my 15K maintenance (done at 11,500 KM.) Because of the pandemic, I only put 4,000 KM's on my Golf since that last oil change. So I contacted the Service Manager, who said since I signed the work order they could not refund me. Instead he offered me a 10% discount on future visits until it made up the $145 for the oil change. While I appreciated the gesture, a 10% discount every 6 months doesn't help much with finances being tight due to the pandemic. Campbell & Cameron have lost a loyal customer. For those who continue to frequent Campbell & Cameron, don't make the same mistake I did and assume they will fix the word order. Insist that they reprint it before signing and leaving your keys.
I see many people whom have been scammed by this organization since their debut in Verdun, yet people still haven't gotten the message. When you change parts on a recall they no longer fall under whatever warranty you paid for when you originally paid for your vehicle yet Campbell and Cameron Volkswagen fail to mention this to their clients. My review is pertaining to M.Lanthier and not M.Walsh.
Your response shows great professionalism and thank you.
I believe that it is possible that 99.99 percent % of your clients are satisfied with your work.
Just pointing out the fact that maybe... and i could be wrong great effort should be made in dealing with the 0.01 percent that are not.
I am sure you will resolve this to the best of your ability.
No doubt cameron is a great place great people and great service.99.99 percent of the time.
Campbell and Cameron is a fantastic dealership and is flawless in all departments. They really do a great job to make you feel part of a big family!
I've bought several new cars and also used cars here, do all my servicing here and even pop over to the parts counter to buy parts, I'm always greeted with smiles and respect.
Thank you very much!!!
Absolutely terrible! Dishonest and don’t honour their work! A 2 year warranty on an engine MEANS 2 YEARS.. not 3 months later it breaks and they do not honour the warranty or guarantee their work. BUYER BEWARE if something goes wrong you’re on your own and potentially out of pocket for THOUSANDS!! They Refuse to accept any responsibility, unwilling to work with customer to fix the problem. Shameful business practices! There are far better options available, do your research and avoid these crooks!
Amazing experience. Very welcoming and wonderful staff especially Mr.serguie. Tons of thanks and best wishes.
I went in for a simple oil change. Amidst the pandemic, I was a little concerned but figured that safety comes first for the staff and their clients so they must have measures in place. When I got my car back, the plastic covering on my seat wasn't removed. This made me really uncomfortable as it should have been removed before it was brought back into the lot. No one really seemed to care about it when I went back to ask why it was still there... I was called a few days later for a telephone survey and when I mentioned it to the rep I spoke to, she only agreed to update me when I asked to know what happened. Shortly after, she called me back and advised it was an oversight. Mistakes happen, but the experience left me questioning whether or not my business was even valued. Hope it was a learning experience and that it didn't continue.
Do NOT get your car serviced here. They are scammers. They called and gave a quote on the phone of 1100.00 when they called back to say my car was ready the bill jumped to 2500.00 then the guy that came in to get his car right after me was having the exact same problem they told him one price when the work was done it was a very different price. Stay away from this place DO NOT TRUST THEM WITH YOUR CAR
I come to this dealership from the west island. Great customer service by Matthew, Bill and Nicolas. They are knowledgeable, professional and go the extra mile and make the impossible happen. Thank you, gentlemen.
I didn't had the chance to take a picture inside ,but the employees are very helpful and very patient with us .We did lease our car from them and very happy with everything .
I have been looking for a car for a while now and have been to many dealerships, but the service and professionalism here was truly unique. Serguei Lisneuski was incredibly helpful and went out of his way to make sure that I receive great service and that I have answers to all my questions. Overall very impressed with this place, I would strongly recommended having a look at this dealership.
WOW!! What can I say. The staff that works at VW in LaSalle. They go beyond what I have ever expected. This is not my first car and I have delt with service and managers and even owner, this team puts them to same. My 2019 GLI was having a problem with its sunroof they made this issue go away like it was as simple as an oil change. Thanks to Mathew at the serves and the owner who was there for every step. Thanks again.
This was my first time in this dealership. I did the oil change and inspection. Nicolas was amazing and very organized. I made my appointment online through VW.ca and my appointment did’t go trough to the dealership.
Basically Nicolas made my oil change happen regardless of my lost appointment.I’m very happy with this place and will defend going back for my next service. Thank you!
We were looking for a used VW Tiguan and went to a few VW dealers, by far this dealer was the best one, salesman Serguei Lisneuski a very well spoken young man very impressive and his knowledge was on point.
Service was like I bought a brand new car ! even had a huge red bow on it the day we picked it up.
Even if you live further from Lasalle (which was our case) I would go back and recommend it.
Thank You
Coming to this dealership with my friend today to test drive. My friend is willing to buy a golf. But he doesn’t know which version he want(R or Gti). He prepared money already and just want to test drive and made his final decision. We went to the dealership and ask can we book a test drive. They told us with very bad attitude: ‘this car is 50k, it is expensive, the future owner doesn’t want the mileages too high.’ And they declined our request. Omg that was ridiculous, I own a Porsche(100k) and BMW 750i(150k). They all can be test drive when I ask the dealership, the golf is too expensive for test drive. Definitely not recommend this place.
Seemed like they did not want to sell the car .. I called multiple times and no one would ever call me back .. I had to harass them to get any information about the car but once my credit was checked, oh boy I was the one being harassed ... It's funny because after my credit was checked and we spoke for the second about the amount of money they were giving me for my vehicule. I was getting 500$ less than what they told me in the first place, and when I told them about the 500$ difference I was politely called a liar and so I decided to buy a car somewhere else because the service I received was not worth the time wasted .... Hopefully I get my deposit back
I have MANY issues with my 2017 Golf and I’m extremely disappointed on how the owner of Volkswagen Campbell and Cameron is handling the situation. Back in December, my sales representative offered to break the lease and give me a new car because I was experiencing many issues with my car (leaking sun roof, broken light dial(due to rust caused by water infiltration), broken gas tank, defective keys, problems with car starter, gas pipelines issues and more). After acknowledging that the car was a lemon, my sales representative advised me that I could get out of my lease and get a new, reliable, safe car with them. This offer was made to me back in December, I was advised to come back to the dealer in the spring for the new car, no mention of a penalty fee. I returned a few weeks ago and I was told that I would have to pay over $6000 to get out of my lease. Today I went to the dealer and asked the owner for a written confirmation of the amount they are asking me to pay ($6111) to break my lease and get a new car with them. I was given the letter as requested but the owner didn’t bother going over the details with me so I went to see the sales director for clarification, he was extremely rude and uncooperative. Needless to say the customer service is horrible but more importantly this is my 3rd car with Volkswagen and never have I experienced such poor quality and reliability in a car.
Friend bought a car here in October. Sales rep seemed nice at the time but turns out he was very misleading and falsifying information. When the time came to get some maintenance done, it took a month to just get to the final answer of the orIginal question. Sales rep was extremely rude after the fact, service department would not return calls or hung up multiple times and the owner of all people was very condescending and basically calling her stupid. Truth is owner did not listen to anything we had to say and is perfectly okay with his sales reps misleading the client when asking very specific questions but somehow we are the idiots because of what HIS salesmen claimed. I would never recommend this dealership to anybody even if it was just for service because they can’t even manage to do that properly. Much better Volkswagen dealerships out there. Huge mistake, Campbell and Cameron provided the worst experience I’ve seen.
Love the car golf 2018, however I needed something small fixed which was my own fault but the sales rep told me when buying the car the 4 year warranty covers EVERYTHING bumper to bumper, I gave him a couple ridiculous examples and he said yes to all, I was so impressed. Turned out when I called to get this fixed what he'd told me was not to be valid. I spoke with the owner of this dealership, he wasn't very nice to me and threw a lot of back handed comments to me, after i spent 30,000$ on a brand new car, implied I'm a liar, telling me I'm making up what the sales rep said to me while buying the car even though he was not present for the conversation and I have multiple witnesses who came with me who can confirm the conversation. If they're so honest why'd they quote me 820$ for a fix verbally, yet when i called to make the appointment it turned into almost 1100$ and refused to do it for the original quote? They did offer me 10% discount on that price which was nice, however I just wanted the original price (especially since I've only had the car for a couple months) and a little bit of remorse for what I'd been put through they wouldn't even call me back. I felt very helpless.
Great service and bill in the parts really knows his stuff no bs here
I've been thinking about changing my car, and had read good reviews about Campbell & Cameron. So I went there to find out more about the VW Golf, and had the pleasure of meeting with Igor Gherciu. He was extremely personable and took his time to explain everything about the car. He knew his product, but didn't hesitate to ask a colleague if he didn't have the answer to a specific question.
We also went for a test drive, on the streets and highway, with Igor being patient and explaining things as we went along.
I'm still in the deciding stage, but would go back to see Igor at Campbell & Cameron at a later date.
Went in for my 75,000 servicing. This place was clean, fast, great service, and staff were able to answer all of my questions. I feel very confident in recommending this dealership to anyone. Didn't get my free scarf though :( I'm a sucker for free stuff.
I have never purchased a vehicle here but I have been a loyal parts customer for several years now. Mario and Bill have always been knowledgeable and prompt with all questions and needs Ive ever had, They are both VW fans at heart and know the insides and out of the brand
Mario has even been able to answer my questions Ive had regarding sales and service as well. Ive never been to a dealership where all the departments seem to work flawlessly together.
Im sold to CC VW
I guess if you purchase a new car there you are part of the family, but if you bring in a used truck for a scheduled appointment at 7 45 am and receive a phone call at 4 45 that afternoon only to be told that a part needs welding "that we don't do, you can come pick up your truck with no wipers now working take it some where have the part welded and bring it back for the new linage to be installed.'" What a joke .....will never return to this dealership
Great service. Pleasant and courteous service persons. A bit leisurely in terms of speed of execution, but no incidents. Would recommend.
Julien Daoust & George, what could I say, the first time I dealt with them was when I was picking my car up from being serviced and inquired about a new 2016 GLI, they told me that they could guarantee that I would be purchasing my new car from them. I really didn't think I would, I DID!!
They were fantastic!! They were the friendliest, honest and professional VW dealership I have been too. Must purchase your new VW from them.
Great service and help from Julien Daoust! He helped me choose a great VW CC that was perfect for my needs at a great price. Go see him you wont regret it.
Excellent experience! The staff was extremely helpful and made sure I received exactly what I was looking for. I will definitely be returning in the future and I highly recommend the dealership to all.
I've been a client at Campbell & Cameron VW for over 10 years now, and I wanted to review the store because I just leased a new 2014 Tiguan, and traded in my 2010 Tiguan 4 months before the old lease expired. I wasn't planning on changing until the lease expired, but a really pleasant salesman, Julien, called me one day and told me that I could get in a brand new Tiguan, right now, and it would cost less than my old one!!
Needless to say, I thought it was some sort of dealer trick. But when I went down and met the salesman in person and he showed me the Tiguan and the numbers, it was a better car (more stuff) and for less each month! And, my old winter tires even fit the new one!
Great service, great sales and service guys, and I would recommend them in a heartbeat to anyone looking for a VW.
i find the service varies depending on who you deal with , there was one person in particular i always had problems with so i asked to speak with one of the veterans of the service department.
i am always treated with respect updated and called back when ready.