My last visit was to have my golf detailed in the spring. Great friendly service as always
Thank you service department specialy to Mr jasminder.. who always keep helping everytime my Volkswagen tiguan 2016.. have a problem... and very easy to get communicate.. eveytime. I need them. Thank you
What’s worse than having car issues when you are far from home? Browns got us in next day, did a diagnostic and fixed same day and we were again on the road. You just can’t beat Maritime hospitality.
The folks here are the absolute embodiment of P.E.I. hospitality. I developed an issue with my VW while visiting from out of province, and their service people were able to assist immediately to help get my car back on the road. Just for the sake of comparison; every surrounding shop wasn't able to even take a look at my vehicle for a minimum of three weeks. Brown's Volkswagen went the extra mile, and for that, I am extremely grateful. Thank you, thank you, thank you.
Truth be told, I was pretty disappointed with some of the employees here, and my experience was nothing short of mediocre--and I say that earnestly. Most of the employees here are rude and often hostile toward the customer in a subtle but apparent way. The only reason I came back and kept coming back to purchase & maintain my vehicles is only because of two people this dealer employs: Mr. Pedro & Mr. Jas Singh--these two gentlemen are quite possibly the saving grace of this dealer--and are happy to help wherever and whenever needed. Mr. Jas, thank you for always being calm, cool, collected, and respectful at all times--and Mr. Pedro--I appreciate your enthusiasm and honesty; it's quite refreshing, really.
Ask for Pedro! Very helpful.
I had my car fixed under warranty and they were very thorough and did a fantastic job. I was a little confused during the repair because I dropped off the vehicle on a Wednesday and called the following Tuesday as I hadn’t heard anything back from them and figured I’d be notified of a holdup but they were simply waiting for parts and I got my car back the following day. I had some other issues with my car after getting it back which looked similar to the initial problem they just fixed and they got me back in almost immediately and got my car back to me the same day I brought it in. Overall very happy with the work they did although it did seem a tad expensive for what I was told was one hour worth of work ($350) to disconnect something drawing power from the battery while the car was off but I’ve heard it’s common for dealership mechanics to be more pricey:)
Stopped here for an EV charge. Sales guy i talked to seemed nice.
Great service as always. Nick is a gem
I had my car repaired first thing in the morning, and came back at 10 am to find they still hadn’t touched it. Thankfully their service desk guy Jasminder had the tech work a bit later into his usual lunch time to finish the work so that I could go without having to wait the extra hour. He also hooked me up with a discount on labour (I was getting a lot done). Thanks Jasminder.
Great service department. They always wash your car and top up all fluids free of charge. I recently called to ask what kind of coolant my car took and Andrew from service said to stop by and he would top it up himself.
Great people, and very helpful is well
We love our 2021 VW Atlas! Great purchase experience. Thanks to Nathan (sales consultant) and Richard (general manager)! They made the process easy and I know Brown's will be there for us if we need anything in the future.
Ive been dealing with the great team from Browns VW since 2007 and have purchased a number of cars over the years . Their sales service and parts staff have always provided exceptional customer service. I would highly recommend Browns VW for all your automotive needs.
I highly recommend going to see Nick for any vehicle needs! When we were not able to find the exact vehicle we wanted close by, Nick sourced one out of province for us and had us on the road in three days! The process was incredibly smooth and quick. Thanks so much Nick, we are loving the new Tesla!
Had a great experience at Browns, blew out the side wall on the front of my bran new atlas while on pei. The team worked hard to get a tire shipped in early considering it was not easy to find. Fit me in for replacement that day and looked after all the warrienty paperwork for me. Was a pleasure dealing with the services department. Amazing service, thank Brown's team...
excellent experience shopping in Brown's, nice team and awesome vehicles!
I've had nothing but great service from the sales managers. They've gone above and beyond to help us get a vehicle that's perfect for our family. I've been with browns for 3 years, and ill be staying with them.
Bought my jetta at Browns . Friendly ,courteous staff and not just at purchase time . I get my car serviced there and get the same great service !
Dropped in with car issue without appointment. Greeted by receptionist and then Jax, who promptly took my vehicle to be serviced (tire warning). Offered coffee while waiting. Not a long wait, all staff welcoming. Was able to still arrive to work on time. Very much appreciated. Thank you.
We’ve been using Browns Volkswagen in Charlottetown for years to detailing for two vehicles, twice a year. Once after winter to rid the car of salt and winter grime under the car, around door frames, and in the floor mats; second after summer to remove the beach sand and all the dust from having windows open. The cars are so clean inside and out afterwards, They look like they’ve come off the showroom floor! It’s helped keep the vehicles looking new. Great maintenance for your vehicles.
We are from Ontario and we have utilized the services of Brown's Volkswagen twice while visiting PEI. The first time was in their original office and the second was in their new spacious facility. From the initial call making an appointment, the receptionist when we arrived and the service staff were amazing. We honestly felt like we were family.
They were quick, efficient and truly pleasant during our entire visit. I would highly recommend Brown's Volkswagen to anyone.
Great people to do deal with and great a great product to offer. My 14 Jetta has almost 200k on er and the service I have needed has been great the whole way
Do not buy used in here
They did not told the car has been accident when sell the car to u
They quote me $1079 just to replace 2 bushes.
I got that done in $160 from local mechenic.
They were charging $780 for labour to replace $75 worth of parts.
You guys crush it service wise, we love our golf sport track too bad we’re getting serviced in Richmond Hill but it’s good nonetheless. Seriously though, nothing but kudos unto and the staff but we are now in Ontario and for the love us cannot locate the owners manual? Please advise
Years ago I used to receive great service from Brown's. I moved away for 3 years and when I got back last year was very disappointed when I visited Brown's, as I was basically strong-armed into purchasing something that I had refused at least five-times during that appointment. They eventually brought out the manager to convince me how badly I needed the service, and that if I agreed right then he would discount it for me. Despite expressing that I couldn't afford the service, they continued to pressure me into it and eventually I felt so bullied that I agreed to it. I was later told by several other mechanics that I didn't need the service, and it is a common "up-sale" tactic.
That experience made me very reluctant to return to VW, but in need of a part that I have been unable to find on my I own I decided to try them again.
I am so thrilled with the gentleman who took my parts order, he was honest about my options and provided me with a solution within my budget. I give him 5-stars and will absolutely be happy to deal with him again (though I hope I don't need any further parts). I am still wary about dealing with their sales team, but am willing to give them a try again after his phenomenal service. He is the only reason I am willing to give Brown's VW another chance.
Service department is very expensive $140/hour. Expect charges of $160-$200 just to tell you what needs service! (Compared to the minimal effort to just diagnose a problem.) Then the actual quoted cost is very high relative to the majority of other service stations. I like VWs, but this puts me off owning or buying another one. This has happened twice. We'll avoid doing any service there.
Great staff . They listen to your concerns and will do everything possible to help you out .
What an amazing spot - great sales and service team! A very well run dealership!
What an amazing spot - great sales and service team! A very well run dealership!
This is the second Atlas I bought from Browns. Jeff and Richard were very accommodating, Stania was great for the contact free delivery. The decision for the second Atlas purchase was also due to great service team, Mike is awesome and treats everyone like they own a VW flagship. From the initial greeting to final signature, highly recommended, professional and friendly experience. Cheers folks! A.J. Sark
Do not go here to get your VW fixed. They tried to charge us $500 for a part that costs $5. Went to Steel Heels and got quoted $20 for the same job. They also told us that if we didn't fix our timing belt immediately that our engine would fall out; turns out that wasn't true either. When we turned down the service to seek out a second opinion, the manager called us back an hour later offering a $200 discount if we got the work done that day. If they could take $200 off then why didn't they just quote us that price in the first place?? A mechanic should not be bargaining with its customers. The whole experience felt like a scam. On top of that, customer service is terrible, they're rude and disorganized. Save yourself the hassle and money - don't go here.
Fantastic service . And willing too make a customers happy which is a thumbs up
When we needed a car with a quick purchase turnaround, Brown's was there. We visited other dealers and we got the best sales experience with Brown's. From the initial engagement to the offer to the business side and even our 2 week 'after purchase checkup' the whole experience was awesome. 100% buying a VW from Brown's every time I can.
During our cross Canada trip our ‘14 Golf TDI required a oil change. We booked an appointment for September 17. Initial inspection and review of our car’s online maintenance record showed that it was due for a brake fluid flush/change and a complimentary wheel alignment check showed an alignment was recommended. I agreed to both. I asked that windshield washer fluid NOT to be topped up as I want to stick with RainEx. This was written on the work order. We were told the service department would call us when the car was ready. Off we went to explore Charlottetown. After no call from the service department, we called at 4 times - NO answer nor voice mail after two more try’s our call was answered and the shuttle would pick us up. We payed the bill and off we went. This morning (23rd), in preparation for our long journey home, I did a thorough check to make sure all was well. To my surprise I discovered the windshield washer fluid was topped up and the oil was overfilled. As it’s a 1 ½ hour drive to get to Brown’s and I don’t have the time to waste I paid a local mechanic to remove excess oil - which he estimated to be close to 2 litres and it looked to him that the oil wasn’t changed.
Brown’s may be THE place to go if you’re a local - I would take serious pause before visiting the shop again.
I have visited the Brown’s volkswagen. Pedro helped me a lot to find better option according to my budget and requirements, he was the awesome sales person I have ever meet till this date.
Such a nice and clean sales building. The garage portion is the cleanest I have ever seen. I am overly impressed with the GM; he will speak to any customer anytime- his office is the first one you see.
Good service ... Friendly staff . Especially Dave Ritchie Phil and the young fella .... Hmmm whats his name ... Nice hair ... Oh yes Rean ... Sorry Ryan 😉
Sale agents are well trained and knowledgeable but the service department don't know how to treat customers especially adam the service manager he don't know how to talk to the customers, he was rude and do not want to cooperate. Good luck bro.
Very helpful staff, they care about there customers needs.
We bought a Atlas yesterday. The clerk Stephanie was very helpful and patient, our family had big arguments and she just kept waiting and changed wheels for us. Thank you so much. The car itself is also very good, easy to drive.
We bought a Atlas yesterday. The clerk Stephanie was very helpful and patient, our family had big arguments and she just kept waiting and changed wheels for us. Thank you so much. The car itself is also very good, easy to drive.
The customer service at Browns Volkswagen was incredible. Very friendly and professional. They treated me with respect. I was very undecided at what was needed for me and my family . The professionals at Browns Volkswagen help me decide that the Atlas was my best choice and made buying this great vehicle very easy for me. They were fast and efficient. They answered every call and every text message very quickly. David made my buying experience at Volkswagen very positive. They make their customers their fist priority. I would highly recommend Browns Volkswagen.
Very friendly, honest people. This is why I came to Brown’s. Truly happy with my experience start to finish. I didn’t have to go looking for a sales person they were right there greeting me before I even got out of my vehicle .
I’ve dealt with both Dave and Phil in the finance office, they both were very nice and clear about my options. Everyone was straight forward about the entire process.
Not soo happy
Friendly and Fantastic service, Highly recommended!!!!
Treated me excellent, top notch service before, during and after my lease.
Very helpful sales staff.
Great group of people fast and friendly. Easy to talk to and dont mind questions.