No one has called or text.
Much thanks to Lazar for the excellent sales service for our new vehicle. My husband and I just love the RAV4.
Lazar was very knowledgeable and friendly. Also the tech guy "Christian"
I will recommend them to everyone i encounter,
I contacted them by email and sent them my offer. But they didn't really responded in an engaging manner, and never contacted me again.
Poor customer service.
I had a great visit with Stouffville Toyota. This was my first time in a Toyota dealer and I am highly impressed with the staff, their product knowledge and patience with me during the decision making process. A year ago I would never have said that I would buy a Toyota but I did and an a proud owner of a Highlander Hybrid:)
I look forward to servicing my car here and the overall Stouffville Toyota experience.
Good Service!
I remembered last year when I went to Stouffville Toyota, the receptionist greeted me with a smile. She let me talk to a Sales Rep and was able to test drive the Toyota Corolla.
This year I went back again and test drive the Rav 4. I was amazed with it, it was easy to drive especially with the New Toyota Safety Sense Features.
Came back a week later and finally purchased the new Rav 4. We did not get the unhaggle price right away but after the Sales Rep talked to her manager, we were able to get the unhaggle price we wanted. Stella Wong did a wonderful job for us even after I took possession of it in March, 2017. I came back to ask questions about the Rav 4, she showed and explained well about my concerns.
A Herrera
I was expecting the dealer to quote the unhaggle price via email or phone. But it never happened.
Never returned online query
Tim was amazing ...he made buying a car fun again...they took our directions and greeted to everything before we even step one foot one site....
I needed to get a new key cut after my daughter lost one of the original keys. It was an aftermarket key the previous owner had bought but not cut or programmed. Toyota warned me it may not work but they would try. The mechanic was great to work with and successfully cut and programmed the key.
I had a Toyota 4runner that I was leasing from Stouffville Toyota. About a year ago I noticed another payment being withdrawn from my bank account on top of what I was already paying. I back tracked into my account history and noticed I was being charged since January of 2019 until April when I first noticed. I phoned Stouffville Toyota to notify them and was able to get a hold of their financial manager who I dealt with when I had initially purchased my car. He notified me that this looks like an error and asked me to contact the head office instead of him doing it himself out of courtesy.
I then contacted Stouffville Toyota head office and they mentioned that I would need to provide them bank statements to show them the proof. I did tell them that this is happening and I am sure they have the resources to check in their system, however I was still asked to do that. I provided them bank statements and was told that they have started a case for an investigation on my behalf. After several weeks I was told that an error had been made and that they were charging me for someone else's payments. There was an error made and someone sent the wrong paperwork from Stouffville Toyota. A week later I received a cheque from Toyota for what they had charged me over four months.
I asked one simple question, how does this happen in this day and age? It was definitely a mistake that had happened on Toyota's part. The supervisor at Toyota head office notified that this was in fact an error made from Stouffville Toyota and that they had sent incorrect paperwork.
I wondered how this could've happened since I had already been leasing my car for over 2 years. How did they use my paperwork for someone else's?
I called Stouffville Toyota and spoke to the financial manager and told him what I was told from Toyota head office. He then obviously denied that it was their fault and at this point it became a blaming game. I then asked the financial manager to speak to that dealership's manager.
It has been a year and I never received a phone call back for an apology. Since then I traded my Toyota 4runner and have moved on from that dealership.
All I wanted was a courtesy phone call for an apology. I have called them many times since me moving on but they don't care since I don't lease with them anymore. This was a terrible customer service experience and to this point no one from Toyota has owned up to their mistake.
Excellent service by advisor Darryl Hatzlhoffer. There were a couple things not being done right by the third party body shop, but Darryl was able to help addressed them quickly without questions asked. Really appreciate his help all along the journey!
My experience at Stouffville Toyota was a very positive one. The service department was very friendly and accommodating. Masks worn by everyone and everything appeared to be sanitized. They did a fair amount of work on my vehicle. Fluids, rear brakes, shocks/struts, and a/c compressor replacement. Its been 3 weeks now and the car runs great, a/c is still blowing cold air. Best part is I walked away feeling I got an honest assessment and a fair price.
Don't bother calling the service department as they will never call you back despite the message saying they will.
Can't anyone pick up the phone there?
Pretty basic business 101 folks. Go somewhere else where they provide service.
Sales staff easygoing, shop staffs ain’t the type that hustle your money, receptionist is always smiling while u r talking to them, managers are always ready to cut you some snacks, and the always caring accountant... I can’t find an bad apple in this tree
Asked a simple question through their website as to whether one of their used vehicles came with a navigation system. Not only did the chat bot respond that someone from their team would get back to me shortly but a sales rep named Arthur joined the chat and said he would do the same. Three days later and still no reply. If they can't answer such a simple question, I'll be taking my business elsewhere.
Great experience with this dealership. Friendly and helpful staff. Always looking to help the customer. Kumaran, Ali, Paul and Sean were all very helpful with my purchase.
Looking forward to dealing with them again and would definitely refer and recommend anyone looking to purchase their next TOYOTA!
Keep up the great work staff!
Very very very very unhappy about the service been offered by Ali and Chad ( But Chad tried to help me) ! In the end I am left with nothing but disappointment. Almost 30 days of wait. Now I am lost with no detailed info. Thank you for killing my time.. first I thought to recommend lots of businesses to your dealership but nope that will never happen...
After realizing my Focus wasn't going to get me from point A to point B any further, I immediately started looking around for something more reliable.
Knowing my fiance's family has bought both a Sienna and a Rav4 I looked into a used Rav4 at the Stouffville Toyota and they had exactly what I was looking for right off the bat. I called in, was able to set up a same day test drive and loved it. Stella was incredibly friendly and made the whole experience one of the best car buying experiences I've had. I bought it and Ali in Finance was thorough, knowledgeable, and didn't try to push anything on you.
Three days later, I picked it up and couldn't be happier with the experience at Stouffville Toyota, and with Stella and Ali. Fantastic staff and service, even during a pandemic!
Drop off the vehicle for regular maintenance and was truly happy with this location service. The service team kept me in the loop each step of the way. I'm not sure if all staff members do this but it was very different from what I'm accustomed.
I purchased a van from (King) Arthur. I read the reviews of the dealership prior to attending and Arthur did not disappoint. It was a great car shopping experience.
I was looking to buy a car and was shopping around. Came to Toyota one day just to check it out with the family and was introduced to Chad. He was very professional, actively listened and recognized my needs and based on what I was looking for made some good recommendations, never pushy throughout the whole sale process, very accommodating when it comes to negotiating terms.
Purchased a Rav4 from Chad and it has been such an easy seamless process. It was such a great customer experience I was motivated to leave this review. 10/10
I have recently leased a 2020 Tacoma. I noticed right away that it was bouncing when braking. As well, the front passenger’s seat was rattling when going over bumps in the road.
I didn’t think much of it at first, but became concerned when it didn’t get better, but worse. So I scheduled an appointment to have it looked at.
I was blindsided when I heard that the brand new truck needed new rear axle shafts, brake drums & a new seat track and mount.
I was provided with a Corolla rental, as the truck was unsafe to drive. Without which, I wouldn’t have been able to get to work.
This was on a Monday. I received a call early Wednesday afternoon saying that my truck was finished and ready for pickup.
After I picked it up, the bouncing when braking was gone, and the seat no longer rattles.
I know that most dealerships wouldn’t have gone to the extent that Stouffville Toyota did to ensure that my truck was fixed both properly & in a timely manner.
When I heard that my brand new truck needed such major service this soon after purchase, I was shocked to say the least.
Stouffville Toyota has restored my faith in the brand with their great service, communication & the willingness to go above and beyond to put my mind at ease.
Thanks so much for the help, it’s so very much appreciated!
Very personable service from both the service and sales departments. Friendly staff took the time to explain things and to answer many questions. Darryl and Ali were especially helpful and I would definitely recommend this dealership.
Ive been taking my cars here for years but today the service was especially excellent. Thoughtful, quick and thorough. Keep it up!
Great customer service, answered all our questions and are very thorough. If there are any issues they are quick to respond. We will only go to this location because of their staff and customer service. You feel like family when you are there.
Great place to buy a vehicle. The staff is great . And i found that they couldn't do enough for me. And the service department is second to none. I will definitely go back to see them again when im looking for my next car. Thanks Stouffville Toyota. 🚘
I have been doing business with Toyota Stouffville and Haig, as a sales manager, for the last 5 years and would highly recommend this Toyota Dealer. If you want high quality service, friendly staff and a flexible, no pressure sales and lease solutions, you only need to go to Stouffville Toyota. You will have a top notch customer experience.
Great dealership. Great Service on my vehicle. Staff and management was friendly and provided a positive experience. Staff followed up on the service as well. Would recommend.
Great experience during the entire research process to eventual purchase. George Sairoglou has been the main reason behind this experience. Sean, Cathy and the other managers also contributed to a great experience. Thanks guys, and keep up the fantastic job!
Even though we are currently not in Toyota, the team at Stouffville Toyota took amazing care of us. They treated us like part of the family from the initial phone calls with Meredith to meeting John and several exchanges throughout the day. They got the parts in and my car safe within the day. Then they sent my new Greek friend to pick me up at the end of the day! Excellence and integrity are two words that spring to mind! Thanks Stouffville Toyota!
I drive out of my way to have my car serviced at Stouffville Toyota.
I totally trust the expertise and professional advice from Manny Neves who always takes excellent care of my car.He always takes the time to come out and meet me before and after my car is serviced. The service department is also very friendly and knowledgeable especially Bart! Very punctual, welcoming and a pleasure to visit.
I drive out of my way to have my car serviced at Stouffville Toyota.
I totally trust the expertise and professional advice from Manny Neves who always takes excellent care of my car.He always takes the time to come out and meet me before and after my car is serviced. The service department is also very friendly and knowledgeable especially Bart! Very punctual, welcoming and a pleasure to visit.
Its an awesome team of sales folks.
Arthur was a pleasure to work with and went out of his way to make the experience seamless. My daughter is thrilled with her car!
Thanks Arthur, it was wonderful doing business with you!
Kevin Baxter and his staff at Stouffville Toyota are the best! These guys were the only ones able to locate the Highlander Hybrid we wanted. We travelled to by GO train to pick up the SUV and they even arranged to meet us at the GO station and take us to the dealership. Top service ---- and we love the vehicle!.
I really wish I could give the Stouffville Toyota Dealership's service department a 5 star rating like some of the other customers. Unfortunately my experience has not been the same. Disappointed!! A greeting with a smile, a happy to help attitude and focusing on one customer at a time would go a long way to creating a positive memorable customer experience. My fourth visit to this dealership was the tipping point for me. Brought my car in for my third maintenance service on my new 2018 Toyota Rav4. The interior doors and console splattered with lubricant. Attention to detail! Attention to detail!! Left a message for the service department Manager, but never received a call back. Time to find new Toyota dealership service department for my servicing need!
Amazing service amazing people. They will help you get what you want and won’t force you on something you don’t!! Very easy going and fast.
All I can say is wow! This dealership is simply amazing. We drove the extra length to this dealership and they did not disappoint! Everything from customer service to vehicle delivery was simply superb! We were helped by Stella who was extremely knowledgeable about the vehicles, and she took the time to explain everything to us clearly which we really appreciate! On the day of delivery, we were helped by Christian, the tech specialist, and he was simply stellar. He went above and beyond to make sure we understood every feature in the car and was super kind and patient throughout. All in all, we are very happy about our purchase and would definitely recommend this dealership to everyone!
From start to finish, Haig provided us with answers to our 'many' questions about leasing benefits. All paperwork was arranged efficiently and Haig personally went over every function the car when we arrived. As first time Toyota owners, we were very impressed !
I really don't like my deal with them😔
I told them and for the first time, l thought that they want to help me. However, I understood than l was just waste my time and l will waste more money, so l give up. It was a really very bad experience.
Happy with my purchase and the service provided. Stouffville Toyota went the extra step to locate and transfer my vehicle while others gave me the run around. Received my car in 2 business days. Pricing was fair and I was able to get honest and direct service from my rep Stella and her manager Lloyd.
The staff here are the best. Fast, efficient and honest. My son loves the play room they have. They will make you feel like family.
Professional and friendly staff, exceptional service and making customers feel appreciated. I will absolutely be making Stouffville Toyota my go-to for all of my future needs. A special shout out to Bart Giuca for all of his help!
Excellent customer service...
EXCEPTIONAL IN FACT!
Bought my car though Tim and from start to finish he made this whole process easy and stress free! Thank you so very much Tim and Stouffville Toyota for going above and beyond all expectations...for the truly exceptional customer service and the absolute honesty and transparency you showed me at every stage of the deal.
I certainly am an extremely satisfied customer driving an absolutely gorgeous vehicle!
Recommend this Toyota 100%!!
Excellent repair of my Sienna following an encounter with a deer. The service department called a rental agency and arranged for me to picked up at the dealership. Friendly professional staff.
I just leased my second car from Tim at Stouffville Toyota. It was a great experience again this time around and I'll certainly be back. I really appreciate how efficient and hassle free the whole experience was. I never felt pressured or like the dealership was trying to upsell me.
Bart has been fantastic to work with every single time I have come in for service. His customer service is top notch and he is always very helpful and efficient. From start to finish Bart, Greg and Nick are absolutely incredible. I know that when my truck is in for service of any kind, it is truly in the best hands possible!
Thank you so much!!!
Heather
Recently purchased a used vehicle from here. Nothing but great service and wonderful people. Only downside is I live to far away for regular service. Keep up the good work.
Much thanks to Tim and the management Team at Stouffville Toyota for the excellent sales service for our new vehicle. My wife and I just love the SUV. Don't even bother going anywhere else. Thanks again Tim.
I visited Stouffville Toyota in a bit of a bind trying to get out of my BMW. I spoke with Sean J who said not to worry that all will be taken care of. And that it was, I was directed to Ben who took the time to show me some cars and find the one I liked. I fell in love with the 2019 Rav4 Trail and they found me a demo that was perfect. Ben was a great salesman and would recommend anyone looking for a car to pay him a visit. The financial portion of the deal was handled by Ali who made it easy and stress free. Overall it was a great experience and everything that I wanted to achieve was achieved. Thanks Ben, Sean, and Ali.
Derek G
My whole experience at Toyota Stouffville has been better than I ever expected.
My salesman, Ben, was very knowledgeable and friendly.
The whole experience of buying a new Prius from this dealership was rendered painless and more comfortable than buying a pair of shoes!
I wish everyone at the dealership all the best and will recommend them to everyone I encounter.
I do not believe in Stouffville Toyota and Staff. Mr Ali called me and Mr. Kennedy sent a message that my car loan is approved. I requested the approval documents and sales bills of my car, but I have not received those documents yet. I came there four times, but I did not get any result. Last Friday I went the office, and advisor, Mr. Kennedy told me that Ali was not there, and Ali brought my personal documents and credit card details to his house. Why did bring my personal information details to his house? Manager told me they will send my documents tomorrow (April 13, 2019). Now I do not want to proceed deal with stouffville Toyota because my personal information is not secure there. They told me they cannot return my deposit money, $ 1000. I need my deposit money and my personal information details as soon as possible. I don't believe Ali and other staffs in Stouffville Toyota. They cheated me.
Please return my personal information and bank details securely. Otherwise I will move legally.
0 star
Excellent customer service . Service department was very organized and job done on time.
The service and parts department here is incredible! They helped me solve a radio problem with my 2016 Scion TC with fast, friendly, and efficient service. They diagnosed the problem and ordered the part in one quick visit, and then went out of their way to keep me in the loop on the estimated delivery time. Once in, I was scheduled that day for repairs. I am so impressed at the personal attention they provided. If you ever need something done - go here FIRST.
Took possession of a RAV4 August 11. After a week, finance rate has gone down 1%. Other dealers will not budge in trying to see if adjustment can be done since the purchase contract was signed a week prior to the posted date of the change. I took a chance and politely asked is adjustment can be made. They contacted Toyota Financial Services, and for days, I was updated of the progress. 2 weeks later, I got the adjustment.
Previous experience with service was awesome. I had an older Matrix that I booked for several services. I was suppose to get a loaner for the day, but scheduling got mixed up. The loaner I was suppose to get was not returned due to an extended repair being done to another car. I was offered a Truck to use to which I declined since it was a little big for me and bigger responsibility. Service was right on time, and within the estimated cost. Plus, I got an extra 15% discount because of the loaner mix-up.
If you have a problem with the service you receive, talk to the right people. They will make it right make sure you get what you need.
Our old – really old – Toyota Tercel had to be replaced recently. We
did some research on various cars, shopped around at a variety of
dealerships, and ended our tour at Stouffville Toyota.
From the start we were impressed by every employee we came in
contact with. They treated us with respect, listened to our needs and
requests, and answered our questions. By the time we completed the
purchase and picked up our new car – a hybrid Camry, we felt like we
were dealing with friends.
As our relationship with Stouffville Toyota continues – with regular
maintenance, tire changes, etc. we like the fact that the Service
Department does just that – provides great service. At Stouffville
Toyota we are always welcomed by friendly people who go out of their
way to make sure we drive away with smiles on our faces. Thanks
Luciano, Kevin, and Bek – to name just a few!
As for our hybrid Camry we are delighted with it’s performance and
amazed at how much money we are saving on gas.
Anne and Myron Nicholson
Best Toyota Dealership in the GTA!
I recently bought a 2014 Corolla here and it is fantastic. Luciano took care of everything for me from the time I walked into the dealership until my car was delivered. He really was great.
This is my third car from Stouffville Toyota and it will not be my last.
The staff is always friendly and helpful from sales to service. The service department is always on time with appointments. They actually take your car in at your scheduled appointment time so you can wait in the lounge area if you need to. Best of all you always get your car back washed.
If your in the market for a new car or service venue for your car I would highly recommend this Dealership!
We bought our van from Stouffville Toyota in September 2010, a week after our first son was born... It was a very busy time but the staff were very understanding and accommodating and made the process very easy for us! It's been a great and reliable van and we've been very happy with it and the customer service we get at the dealership any time we bring it in for service has been outstanding. I highly recommend Stouffville Toyota!!!