Paul and Alice made the experience of trading in and buying my new car very smooth, especially coming from Windsor. They were both very responsive and clear when it came to the steps to take and make the customer experience easier. My new vehicle is in great shape. Thanks again!
I just arrived in Canada a few days ago. I really needed a car and wanted to make a deal as soon as possible but all I got was "All we have is pre-owned ones and for new ones you have to wait for 3 to 5 months. You should look them up on toyata.ca then come back later." I was turned right at the entrance. VERY DISAPPOINTING after going thru all that snow to visit this place.
From the first time I met Paul Burley I knew this was a person that I could deal with and trust. He was very professional and knew the meaning of excellent customer service. Through no fault of his the delivery of my new RAV4 was delayed and he kept me informed. He gave me an excellent run through of the vehicle and answered all my questions. I have to also add that Alice Deering the Business Manager was excellent in her dealings with me. Overall my impression of Simcoe Toyota is 10+.
Extremely gratifying buying experience at Simcoe Toyota, thanks to Paul Burley.
Based on our experience at several other dealerships over the past week, we found Paul to be a professional sales person who made the transaction pleasurable by understanding our exact needs, focused on meeting them without wasting any of our time on the 'irrelevants' to us, 'matched personalities' with us to put us at ease and gave us a fair deal even in this sellers' market with inventory shortages.
When we returned to pick up the new Venza, Paul had the vehicle and paperwork ready; he spend over an hour going through the vehicle and guided us with setting-up the many controls. safeties, phone App and wireless connections , all in an unhurried manner.
Paul made sure that we were confident and comfortable with the new vehicle before driving away.
Most importantly, he strove to ensure that what can be a stressful experience, was in fact pleasant for both parties through-out every interaction.
Since then, Paul has responded promptly with my information requests.
Thank you Paul and Simcoe Toyota.
My dealings were with Matt Mudford and I have nothing but great things to say. I was not actually buying a car but rather a trailer and he was very responsive, open communication and absolutely no delays. He worked with me as I am out of town to get me a viewing of the trailer. His team quickly had my credit app approved and we were able to make the purchase. The friendly small town personality definitely showed itself true in my interactions with this team. I was treated like I was their only customer and that is a gift not all businesses have. I would highly recommend going in and talking to the team at Simcoe Toyota. My experience was excellent and would deal with them any time.
Excellent purchase experience. After having experienced high pressure tactics at other dealerships, Paul Burley at Simcoe Toyota was a pleasure to deal with. Paul, Alice (finance department) were kind, knowledgeable, helpful and NO PRESSURE. I definitely recommend Simcoe Toyota. A great family friendly dealership.
We are an independent local garage and have been in business for over 30 years. We have good relationships with other independents, dealerships and jobbers. I recently had dealings with the parts department with respect to ordering job specific parts and questioned whether the parts could be returned if not needed as had an extensive job, wanted all the parts possible to be available and did not want the vehicle down for too many days - I was told the parts could be returned, if over $10.00 - perfect. Job done and returned the unopened parts, received credit and noticed a 15% restocking charge - this was not mentioned when told they could be returned. Called back and said this is a standard charge but would speak to the manager. I waited several hours for the reply, called back and was told the restocking charge would stay in place. Do you think this information would have been helpful when I asked about the returns and than placed my order once I knew they could be returned. I have never been charged a restocking fee from any other dealership be it Chrysler, GM, Ford, Kia, Hyundai or from UAP or Carquest to give a few examples. Is this what you call acceptable customer service?? I told them we would never be back. Kelly Pos (Nite Auto & Marine) PS Google would not let me post without at least 1 star rating !!
Terrible Service!!! I bring my son's car in for a seatbelt recall and they said his name was in the computer but nothing written beside it!! What?? He just bought this car and called for an appointment to see if the seatbelt was previously fixed by the other owner as it is a SAFETY concern. It should be right in the computer his VIN# is used to verify the fixture. Nope he was told not to believe everything he sees on the internet!! Again What?? Why did they make an appointment if there was no issue?? He was originally told back in May by SOMEONE at the dealership that they would look into it so after a couple of months my son called them again and that's when he was told he had an appointent on August 6th. 2012. My husband was furious that they would not look at the Toyota site to see if there was a recall or do anything and denied my son had an appointment!! He come home printed out the info from the "Toyota site" and went back over and SHOWED them the paper work that said there WAS a recall. We are going to another dealership after this treatment and they have lost a potential customer not only because of the way they treated my 25 year son but also their inability to admit they were WRONG!!
Easy and quick buying!!!! Matt was very helpful while explaining all the features during your selection. Best people best cars!!!!
Very pleasant experience. Matt was very helpful. Quick buying procedure. Best trading value for the car. Very responsive and explain each features of the car to us.
Bought a 2017 RAV4 three weeks ago. Start to finish, our experience was perfect. Paul Burley was an amazing advisor and answered all of our questions. The vehicle was advertised with a hitch but there wasn't one when we test drove it. Paul said no problem and had a new one put on for when we picked it up. Little touches too like plate covers were unexpected and appreciated. Highly recommend Simcoe Toyota. Wish we lived closer or we'd bring our vehicle there for service. Highly recommend this dealer.
I have been car shopping for a while since I always almost get brand new cars and didn’t realize how hard it was to get a good used car that would tick all the boxes! So I found my “perfect” car at Simcoe Toyota, the only issue being it was almost 2 hours drive for me and in a time of pandemic lockdown. Paul arranged a video conference and showed us the car in high detail. He was very patient with our questions, and arranged for everything smoothly. I have always been a fan of Toyota dealerships in the US and Canada for the fact that the salespeople are not pushy, and actually allow you to think and make your own decisions. This was similar, the dealership was friendly, and Paul came in during the long weekend for us to pick up the car. I wish this dealership was closer to where I lived in Toronto. Highly recommend and maybe the worth the extra drive.
I have been car shopping for a while since I always almost get brand new cars and didn’t realize how hard it was to get a good used car that would tick all the boxes! So I found my “perfect” car at Simcoe Toyota, the only issue being it was almost 2 hours drive for me and in a time of pandemic lockdown. Paul arranged a video conference and showed us the car in high detail. He was very patient with our questions, and arranged for everything smoothly. I have always been a fan of Toyota dealerships in the US and Canada for the fact that the salespeople are not pushy, and actually allow you to think and make your own decisions. This was similar, the dealership was friendly, and Paul came in during the long weekend for us to pick up the car. I wish this dealership was closer to where I lived in Toronto. Highly recommend and maybe the worth the extra drive.
Great service as usual !
Excellent customer service, friendly, and very easy to deal with
We bought a used Prius V. Paul was just the right amount of helpful and laissez-faire. When it came to negotiation we found this dealership reasonable. And patience was required as we sorted out the plates we wanted to use, which was ridiculously complicated from our side...Paul was very, very helpful! We would buy from this dealership again.
Always had a great experience dealing with the staff here at Simcoe Toyota!
Nice people excellent service 👍
I was extremely impressed with this dealership, particularly Matt. He went above and beyond to help me with the car that I wanted and everything was done in a timely manner. He made a special appointment for me to come in on a Saturday so I could pick up my new car! I live very far away and still found the drive worth it to this dealership. Thank you for everything! :)
Overpriced. I ended up paying for an oil change $300 bucks. After 10% discount. I have a brand new camry not even a year old and they told me you need brake service, just sanding them before winter. Finally $260 labour and $40 parts (oil-filter) in less than 45 I minutes. How much is the mechanic hourly rate? Why the labour charge was $260? This whole thing is just a scam, like checking the drivers floor mat, come on !!! Never again. I will find a honest mechanic for next time.
Very friendly staff
I spent a whole day of orientation here just for them to email me the enxt day they don't wnat to hire me. I have experience in the field. Wasted awhile day on nothing
I spent a whole day of orientation here just for them to email me the enxt day they don't wnat to hire me. I have experience in the field. Wasted awhile day on nothing
I cannot praise this dealership enough!! Kevin Mudford went above and beyond to make my new truck purchase completely effortless. Kevin listened to all of my needs and simply made the deal work. Customer service at its best! If you are looking for a new or used vehicle, go to a dealership that actually wants your business and treats you properly. Bravo Simcoe Toyota! 👍👍👌
I cannot praise this dealership enough!! Kevin Mudford went above and beyond to make my new truck purchase completely effortless. Kevin listened to all of my needs and simply made the deal work. Customer service at its best! If you are looking for a new or used vehicle, go to a dealership that actually wants your business and treats you properly. Bravo Simcoe Toyota! 👍👍👌
We love our Toyotas
Great service, convenient location.
We just purchased our first brand new Toyota Highlander. Matt was extremely patient with the many questions and concerns I had presented. When I brought in the vehicle to have winter tires and remote starter installed the service department employees were also very friendly and knowledgeable.
How a company treats their customers is very important to me, especially when in the past there have been many frustrations with car buying and servicing at other competitors. We were treated with respect right from the moment we walked in.
Thank you Simcoe Toyota!
Outstandingly professional service - The front desk lady with the colorful hair (forgot her name!) Was very freindly, attentive and clear. Corey the mechanic in charge of the work on my car showed me the issue, discussed solutions and was very patient and willing to share his knowledge with me regarding my cars maintenance/repairs.
It's nice to get the small town feel within a dealership for a large company such as Toyota.
Great little dealership. Salesperson was very helpful in finding our son a vehicle.
Customer sevice is always wonderful
Exceptional service department.
The folks that work here got it right. Service and respect.
I go here because they are less money than jiffy lube for my synthetic oil change.
I can't say enough
I bought my tires here and my wife's and come back
My car is treated like gold andy wife and I are always happy to return here.
Want to buy or service a Toyota??
Head to Simcoe.
Service can't be beat.
Customers are number 1 here!!
Exceptional service department.
The folks that work here got it right. Service and respect.
I go here because they are less money than jiffy lube for my synthetic oil change.
I can't say enough
I bought my tires here and my wife's and come back
My car is treated like gold andy wife and I are always happy to return here.
Want to buy or service a Toyota??
Head to Simcoe.
Service can't be beat.
Customers are number 1 here!!
Exceptional service department.
The folks that work here got it right. Service and respect.
I go here because they are less money than jiffy lube for my synthetic oil change.
I can't say enough
I bought my tires here and my wife's and come back
My car is treated like gold andy wife and I are always happy to return here.
Want to buy or service a Toyota??
Head to Simcoe.
Service can't be beat.
Customers are number 1 here!!
Always personal and awesome.
After telling the salesman(Louis) what I wanted to buy he took me on a short trip around the block in a car with options I did not want. He also could not answer some of my questions about price or aspects of the car. I felt I was being taken advantage of because I was a woman. Also, I bought in Brantford for 2000.00 less on the total dry away price.
Very friendly service staff. Recommend this dealership for service
Dropped in to ask about servicing a 2007 Toyota Solara convertible; wherein the "track off, check engine and VSC"lights keep coming on. Although I didn't have an app't, Robert was able to arrange for a service tech to check the car's system. They indicated that the problem was with the evac system. Because I am not experiencing any performance issues and they were not able to specifically confirm the problem (thought it might be the filter - very expensive), suggested that I drive the car until I notice any minor performance issues;e.g. stalling and then bring it back. Only charged me for 1/2 hr labour. Very much appreciated their honesty and that they didn't try to sell me an expensive part. I"ll be back.
My Mother brought her car in for an oil change, and was advised by the service department that her breaks all needed to be changed. She had about half of the pads left on both front and back. Shame on you for trying to take advantage of an older person!
Good small town Toyota dealer for sales and service.
Buyer beware. Have taken my 2016 tundra there for 2 services. Previously I took it to Woodstock Toyota. First service at simcoe Toyota, no problem, second service I was told I had a seized left front caliper. Quoted over $1200 for caliper, rotors, and pads. Took it to another mechanic and sure enough... No seized caliper, rotors had minimal wear and no damage, and pads still had lot of life left in them. So he serviced my breaks for less 1/3 of the price the dealer would charged (for a brake service) and I returned all the un needed parts for full refund. Do not get your vehicle serviced here as they will probably try to decieve you. Oh yeah, they also quoted me for 3 new tires as I had previously had to replace one and they thought I might like to "match them up". Absolute crooks and I will never be taking ANY vehicle back there, nor will I ever purchase ANYTHING from this dealer.
*EDIT TO RESPONSE*
This is the typical response that I was expecting to hear, that you "care about people's safety." when the reality is you only care about the money in you're pocket(proof of that statement is that you dont even offer my employee discount on parts, yes I'm a Toyota employee and i support the vehicles just not you're crooked dealership). You're tech absolutely should have showed me what he saw because there was no discoloration in the pistons and they were easily movable, so theres your first lie. Second lie is that the pads were worn evenly, because i personally measured them myself and they were extremely even in wear and tear and still have at least 30k left in them. But thats another dealership rip off... They always tell you that you're pads need to be replaced as soon as theu break the half way point. As for my tires, yes I put a used tire on my truck due to a flat but the tire tread was very similar, and you're service representative quoted me on new tires "in case I wanted to match them up". Ha. Sorry I'm not materialistic enough to want "matching" tires, and since i bought a USED tire with very similar tread wear, that is you're third lie. I really hope others read this and don't get rippes off by your "safety concern" tactics. And since you know who I am you can put me on you're "do not call" list for service reminders because I will never return to you're dealership ever again.
Had the truck in for its service everything was good
Awesome people here, they couldnt help me out but their customer service was outstanding. I definitely reccomend attending this store
I just get my new 2019 Toyota Highlander and I have to say was the best ever experience of easy changing vehicle with no big push to get my new vehicle right at spot or I'll loose deal of live time how crazy sales persons know to push people around. I'll recommend this dealership to everybody.
I recently had the pleasure of leasing a Toyota Tacoma from Simcoe Toyota. I did the majority of my correspondence over email in the early stages of my research and negotiations. I had the pleasure of working with Matt Mudford, who was a real straight-shooter, very courteous, and a real pleasure to work with. Simcoe is a family-owned and operated business and you can really tell by the pride and attention they put into the work they do and the relationship they build with you as a customer. I HIGHLY recommend!!! Thanks again Matt for working to earn my loyalty and business! I'm still loving my new truck!! Jonathan :)
Excellent customer service! Very knowledgeable staff!
I missed the car I want but service is second to none..Thanks Matt for your outstanding customer service...Highly recommended dealership.
My fiance and i went in yesterday to simcoe toyota. It was an awful experience not only did they ignore the fact that we were even there looking at the tundras, but because we are in our 20s when we finally went in to talk about them the guy chuckled that we were looking at the 2017 tundras he told us the price of an older one didnt offer for us to test drive. Being just been in an accident and totaled our vehicle we can more then afford a tundra but we walked out because that experience was horrible. If you are young and wanting a toyota i would be taking my business anywhere but simcoe toyota.
Best Toyota dealership around!
We had the very best car buying experience you could have
Are car broke down on weekend went to Simcoe Toyota on
Monday day morning we had a new 2016 Venza by noon.
We were on the road with our new car by Tuesday afternoon.
We would like to thank Wayne & Alice for all their help and for
all the service staff for putting our needs to the front to get us
back on the road.
A + Service
Thanks Again
Lynn & Darwin Butcher