Stay away form this place!
Had the body shop do some work on our vehicle and it was a disaster. So many trips and apologies and excuses that we have given up and will get another body shop to fix all their mistakes.
Even had the management involved and they were useless.
I had an oil change and once I reach home I was wondering the motor oil from my car is splatter all over the place from the driveway and inside my garage. I need to bang my head to the service manager that doesn't want to gave it to me in the first place to have at least 3 free oil change to compensate what I paid the guy to clean up the mess of oil plus the 6 gallons of decreaser to wipe off the excess oil. Be warn this dealer not very professional in dealing customer complaint and apprentice mechanic are not much knowledgeable for the money you've paid . Its not worth.
Wouldn't recommend this location if you intend on buying a brand new or any sort of car. Gave the sales adviser all the information such as Down Payment amount, number of month etc. and got a report of my monthly Finance amount. Numbers seemed off so I visited another location for the same vehicle and same information, I got a more accurate report with a huge price difference. The sales personnel try their best to confuse you and get you to pay more then you would normally. This was my experience when attempting to purchase a brand new 2020 vehicle. Do your research and definitely visit another location to compare offers.
The customer service was exceptional! It was my first time at this Toyota location, and everyone was so king and knowledgeable. Booking an appointment with Josephine was no hassle, she was actively listening and was very courteous. Mr. Vejay helped us out and was very efficient. I'd also like to thank Dr. Shah for approaching my sister and I and taking the time to talk to us. He was very kind and informed us that he designed the really cool informational wall with the Toyota tires, air filters etc. We had a good conversation with Shiva, who drive us back; he was very nice! Overall, it was a great experience!
I have know Dr.Shaw since 1990 almost over 30 years and he’s been a great support since then. I wanna take time to thank Dr.Shaw who has been a great help with all my needs and my family needs regarding our cars. He makes sure to do his best and satisfy us at all times. We follow Dr.Shaw from dealership to dealership since we are so satisfied with his service. Every time we go in and visit him he gives us new ideas and tips to help us and guide us about our vehicle. Just want to thank him for his great energy at all times.
I went in Brimell Toyota twice before purchasing my 2020 Corolla SE, I had no pressure from my sales representative, Mr. Arthur Tam. He was very friendly, very patient, and very positive toward me. He was also very knowledgeable about Toyota cars and helped me complete my purchase. Arthur went above and beyond on helping with my license plate and getting my insurance. My experience of buying my new Corolla was very happy and satisfying!!
I recommended two friends to see Mr. Arthur Tam for Toyota cars already. I strongly recommend anyone to him anytime.
Happy to share my experience. Its fantastic.. Ronald is my product advisor and jenny is financial manager both of them help me to buy my new corolla hatchback 2020 blue flame.. i feel its super fast. Thanks guys thanks for the help and support. I suggest the person who read this comment give a try.
I can see most of the reviews here are very positive and few are very negative. In normal case any dealership is Ok with overall 4 star rating, ignoring negative remarks.
That is not a case with Brimell Toyota!!
Almost 17 Years back, I was one among those having very unpleasant experience from Brimell and had decided to never go back to this dealer ship and I wrote my concern to dealership head. Instead of ignoring me, I was called by Mr. Shah, Customer Relation Manager to discuss my issues. That day, I experienced his ability of Customer Retention… In short He made me to take U-turn.
Since then, I always come here to buy vehicle (from even 200 Km away, where I live at this time). I bought one more vehicle yesterday too!! This is seventh Toyota from Brimell, my family bought.
Here entire staff acts like customer service professionals..
Appreciate.
I had a great experience buying my first car with Brimell Toyota. Keewan Iqbal and Jenny were amazing they helped us a lot. They were really patient and wonderful in explaining everything. Awesome service, with great offers. I would definitely go back to them in the future. Great work!!!
I have purchased 2 RAV4's from Brimell Toyota and have been extremely pleased with the services of Dr. Shah (Customer Relations Manager). He guided and assisted my family and I by helping us find a car that is suitable for our needs. After my purchases, he has always been excellent solving any issues we have had. He is a definite asset to Brimell and I have highly recommended him to my friends and family to use his services.
Our experience at Toyota Brimell was outstanding! From start to finish Chris & his team were beyond helpful & professional, staying in touch with car options for us to test drive. I was looking for a pre-owned vehicle & Chris found me the perfect fit! During the test drive we went out on the road with Braveen, who again was beyond pleasant to work with and answered all of our questions. We drove away very happy, with not only the car but with our overall experience. Thanks so much Chris & Braveen ;-)
Great location and access- minutes from the 401. Friendly atmosphere inside and bustling activity outside. Kaween was very knowledgeable and helpful in introducing us to our new vehicle.... also very accommodating in doing the deal remotely. Overall very positive purchasing experience. Can’t comment on service but the waiting area is modern and comfortable-looking.
Brimell Toyota is the best dealership. Jenny the financial manager is such a great person, her customer service is beyond amazing. She put a lot of effort in getting a car for me through very hard circumstances. I recommend this place to anyone wanting to get a car. Trust The Process💯
Service bay was jammed with cars waiting to be serviced when I visited the dealership during first major snow in Toronto area, I have to park my car outside the bay entrance door. It was obvious that their service schedule was overbooked. The waiting area is accommodating, but I felt like the similar atmosphere at doctor/government office waiting to be called. Their shuttle service was excellent, and the service consultant I met was well trained and offered good customer experience. I decided to cancel the tire change service due to the unexpected long wait (estimated to be as long as 5 hours), I hope in the future, they should gives the upcoming customer ahead of the expected wait time.
I am a long time customer of Brimell. Thanks to Keewan for his expert help with trading in my 2017 Toyota Corolla and getting me into a spiffy sexy 2020 Corolla SE. He went out of his way to make everything easy. Also grateful for Jenny who speedily arranged my financing.
I love buying and having my car serviced close to home. So I will see you all in 8K ❤️❤️❤️❤️
Purchased my 2019 minivan and was happy with purchase experience. However, service has been a nightmare for me. I have complained about a noise I hear from my new vehicle but they cannot seem to fix it and keep brushing me off saying that it is normal. All of these times I always had to wait long for diagnosis but still my car is with the noise(Mind you it is new). When I thought I was due for an oil change (8,000 km), I was told that the first oil change would not be until 16, 000 km but my friend's Toyota had an oil change at 8,000 as the service manual suggests. I am wondering if it is because I have free service (not really free as I paid for it when I bought my car) for 3 years? My most recent one made me decide that I will transfer to another dealership. When I booked to have my wheels switched. When I came on time for my appointment, I was told that I might have to wait 3 hours for tire switch. Also I stored my tires with them previously and was told the price was double this year. Really disappointed with this dealership.
Thank you Mr. Keewan Iqbal for such a wonderful Sales service you have provided to us for our new Corolla car. We really appreciate it and would definitely recommend all to consult you. You are Great! 👍
I have got good service from the store. Mr.Keewan Iqbal was my sales person who explains each n every stuffs about the car. He also gave some nice offers to me. I took Corolla 2020. Recommended.
The total experience was great here looking for our first car.
Paul was our sales advisor. He was very patient with us and answered every single detail to our satisfaction. All the procedures went smoothly thanks to his timely reply.
We are really appreciated for all the help from him!
I have recently bought my very first car here at Brimell Toyota. I want to recommend Paul as your sales advisor! He was so patient and understanding with my wants and needs and he took his time to explain everything! Since it is my first car and I was very overwhelmed, he made this process go smoothly and I was not pressured into making a decision right away.
Jenny was also very helpful and informative.
I want to thank you both so much with my first purchase. I'm very happy with my car!
awesome dealership & Claudette is such a great person.
Claudette was our salesperson and she was great. Not pushy at all. I'd say she's not your usual car salesperson - which is a good thing.
We looked at, then purchased a Sienna van. We had a few requests and they fulfilled all our requests. When we went to pick up our van they had done everything we had asked. They were very accommodating and had the van ready when we requested it to be.
go see Claudette!
I recently purchased my first vehicle at this location with the help of Arjie. He was excellent, friendly, knowledgeable and patient as I looked for the vehicle that would suit me best. Jenny was amazing and able to break down my financing options easily and always ensuring I understood every detail. Overall I had a great experience with the staff members here, everyone was professional and easily approachable.
Have been with Brimell for two years. Arthur is a great salesman and gave optimal service. He helped me bring in my old lease and upgraded with a new and improved rav4. Jenny was a God send in helping me out with the financial aspect. And to my favourite service rep Alice, you’re very good at what you do and always look out for me with a smile. I honestly will be with Brimell as long as these three work there. I recommend this dealership for anyone one interested in driving a Toyota. Thank you
Just recently purchased a car here from the help of Nelson Kwok. Was originally going to purchase at a different dealer but his good service and thorough explanations provided clarity and allowed me to make the purchase from him. He followed through with what he said he would do and had a great follow up.
Would recommend! 謝謝你 Nelson, 很满意你的服务!
Thanks,
Danny K.W. Li
Hey, just want to THANK to KEEWAN IQBAL , ( Product Advisor) @ Brimell Toyota, who assisted me in buying a car. He’s Really helpful person and very accommodating. Nice person to purchase your vehicle:)
I made the right choice of purchasing my first car here. The staff were all friendly and helpful. Arjie made our dream of getting our first new car come true. He answered all our questions nicely and professionally, and assisted us in getting the best deal. He also ensured that the transactions were smooth. The Sales Manager was also very helpful and offered good suggestions in availing packages. I’m really glad that I went here for my first car. Thank you Toyota Brimell!
More than a week ago, I got my brand new Toyota Corolla Hatchback SE 2019 – blue flame in colour. This wouldn’t be possible without the help of Arjie. As a first time car buyer, I am not sure how it all goes. I just went there with the car that I want in mind. He assisted me well from the test drive to closing the deal. He did an excellent job without pressuring me to purchase the car. He is very professional, knowledgeable, and accommodating. He was actually recommended by a friend of mine and I would definitely recommend him to others as well! Also, a huge shoutout to Jenny, the finance manager who helped me finalize everything. She did not only help me understood my purchase and coverages but she was really fun to chat with. All in all, great service! Thank you Toyota Brimell!
I’m so happy that I purchased my first car at this location. Arjie was very helpful and informative. He made a positive impact to me as client. I also had a great conversation with Jenny. She took care of my application and was pleasant in giving recommendations. Over all it was wonderful experience! Thank you again Toyota Brimell!
We were lucky and got the corporate manager's service all the way. Although we already knew what car to get, Randy made our journey as smooth as possible. Extremely friendly and answered all our questions with confidence and patience.
This review is coming from my heart with a big thank you to the team at bremili Toyota... Getting my first car and Everything was at ease.100 percent recommended. Thank you Jenny ...
I purchased a used vehicle from Brimell Toyota in June 2019 and found out after the fact that the vehicle had been in a rear end collision previously but this was not disclosed to me when I did the deal on Saturday Morning of the long weekend. I finalized the deal and paid in full within half an hour. I asked to have the ownership so that I could get the vehicle transferred as I was paying for a rental vehicle but to my surprise I was told that they do not have the ownership of this vehicle and it will need to be on Tuesday after the long weekend. Since I was using the rental vehicle, they said that they will reimburse me for 2 days out of the 3. Over the weekend, I asked for the carproof for my records and noticed that it had an accident reported on it with another motor vehicle. On Tuesday after the long weekend, I told the sales person who spoke with the manager and they decided to refund me. I went to see the used car manager Chris to see if he could reduce the price to account for the vehicle’s previous accident history, he was of absolute no help. I explained to him that I am already 3 additional days into the rental plus now need to continue my search the following weekend and continue to pay for the rental, yet, absolutely nothing. I asked him for my refund and he said that he already signed and approved for it and I will have my refund check available first thing in the morning. Next day, my wife went in and there was nothing. Spoke with Chris on the phone and he just brushed off by saying that he will call me back.
The issue continues… I will update this as it progresses…
They have a good collection of used cars, our sales representative Anastasia was wonderful. The entire sales process was absolutely smooth. The car we bought was thoroughly checked and road ready when when we picked up. We recommend Brimell Toyota to one and all who are looking for used or new cars. Cheers !!!
I love the service I received from this Dealership.
Brittany Goome .best service advisor she has an A Degree on customer service.
Thank you Brittany for the the excellent service you provided to customers like me .
I 100% recommended family and friends to this place
Peguy.
Came in for a test drive and I pretty much stood in the lobby watching people pass by one after the other no one greeted me until i had to call the person that told me to come in, I was told i would meet a manager and i spoke to a rep (after all that wait), after test drive i felt pressured into jumping into the vehicle that very day ( I guess this is the feel of any dealership), after long talks with a rep by phone the rep made me an offer and I then asked about the said offer and she has not called me back text nor email, before that it was constant communication, the last thing she said to me is that she did not make that offer, after sending me an actual document of the said offer she did not make (joker).
Very sad I was not able to get the said vehicle as i had liked it a lot and roomy for my family,
It would be just easier if i had dealt with a manager the entire time, cause the reps are clearly oblivious about what they are saying and how they deal with people, as i deal with people on a daily with my job.
To Google, is it possible to give no stars?
Found the vehicle we were looking for. Staff very friendly and helpful! Some delays in delivery of vehicle but Braveen and Chris worked hard and went above and beyond to help out and vehicle delivered yesterday. Highly recommend Braveen!
Half of the staff didn't know the product and needed a brochure for all my questions on top of that got rude with me and my brother on the test drive when I told them I am shopping around. Sales reps shouldn't work on getting the sale today but to provide a great experience where the customer feels to return and give Brinell the business. They shouldn't hire kids without any experience or automotive knowledge and especially people that will take everything to heart and get annoyed with customers. If I am looking to spend 50,000 on a minivan I am surely going to shop around that is the consumer. They should understand this being in the automotive industry. I don't know what's worse the overly confident managers or the miserable sales staff ....
If worst service has a name . I will name this place no1 worst in customer service satisfaction and deals. No sales rep or manager is good fit for this job in there i really wonder who hired such worst staff. Its not just 1 person its the whole team which is clueless about giving services
Just picked up 2017 civic hatchback sport, the staffs were amazing and always ready to answer questions. Special thanks to Jenny for helping me get the car and always kept me posting on what's happening.
I bought my truck about 2 month ago used but fairly new i had a few issues with some electronics in the vehicle. Its been in service back and forth a few times. Finally i have what was promised to me and all things are working. At first i didn't have such a great experience with management that made promises and didn't come through. However BRITNEY in the service department listened to my concerns and made things happen for me that should of happened before i took the truck home to begin with. She spent time with me in service trying to figure things out her efforts were beyond what i expected truly appreciate it. The 5 Stars go out to BRITNEY !!!! .. You guys are lucky to have her working for you she makes customers feel the comfort that not to worry we will take care of it. Again Thank you Britney for all your efforts you rock girl !!!!........ ........you deserve a big a raise !!! :)
The staff there is very courteous and helpful, everyone always welcome you with a smile. I'd like to thank Errol W and Claudette for handling my transaction without any issues. Keep up the great work guys
I had a good experience with this dealership from purchase to delivery. Chris Steward handled the sale. He was very patient with me. He assisted me in all steps: test drive, purchase, follow up and delivery. Michelle Singh welcomed me with a nice smile at delivery date. She was very patient with me and answered all my questions during the delivery process. Thanks again for everything.
This is Nirmal Raj had a great experience with Brimell Toyota service. Mr. Mathews John is my service consultant that he had given me a really wonderful customer satisfaction. I appreciated and wishing him a great future ahead. Thanks very much Mathews John & a team of Brimell Toyota.
Poor customer service. Staff preoccupied. Unwilling to assist. I've been here before and had excellent service. Looking to buy a new SUV. No price details. Wanted to see inside of boot, was given a weired excuse as to why they can't. Once my service is done will drive down to Scarborough Toyota, much better customer service. For a place that represents Toyota, this is very poor.
My experience with Brimell Toyota was a testing one. Their sales staff isn’t necessarily trained to handle problems with after sale customers. In other words they might try to make a big problem seem like its nothing.
After they realized the seriousness of my situation they took responsibility. A number of their senior staff got involved. They made sure I was comfortable (got me a rental) throughout the repair of my car. On top of that they were never rude. They never asked me to do more than what I could handle. When I couldn’t they swiftly took care of me despite my residence being one hour away.
They’re a fair bunch. I happy with with Brimell. It’s important to find a dealership you can trust when buying a car. I’m glad I found this one.
Thank you Ivan, Claudette, Dean, Shaw, Brian and the whole lot of you at Brimell Toyota and Hyundai Ajax.
I wish you all the best!
We were travelling on the 401 headed to London when an unusual warning light came on. We were preparing to move our daughter and were worried about having an issue. We called Brinkley Toyota and they provided amazing service. We went quickly through their drive through and had a diagnostic test completed and got some reassuring advice. We were back on the road in an hour. Amazing! Thanks to everyone especially Vejay.
Great experience. Nelson has been very helpful and responsible throughout. Took care of everything for us. Even the toughest critics in the family was satisfied. Really appreciate it. Pretty big facility. Got a good resting area.
Very bad service.
1) Had a very bad experience in 2015 with purchasing a used vehicle where it was not delivered on time and had to cancel the purchase because the staff and managers didn't know what they were doing. I ended up going to another Toyota Dealership to purchase a vehicle.
2) Had to take my vehicle into the body shop (June 2016) as Brimell was the "recommended" collision center of the insurance company. I was picked up by their shuttle service and once I arrived their they informed me that my car wasn't ready. Had to wait 2 hours so they can get the car ready.
The staff at Brimell have no respect for the customer's time and don't appreciate your business. Please choose another dealership. I'm never going back to Brimell.
Rajen was very helpful and explained to me in detail my maintenance service for the day. He notified me of my car's problem and immediately provided me with the information necessary to correct it. Great experience!
Alice builds a good customer relationship with her clients. She has a very good knowledge of Toyota vehicles. She makes sure the work to be done is discussed in detail, confirms what work has been done, and explains the next maintenance schedule.
The services on this visit were winter tire removal and regular maintenance.
I have been a customer at Brimell Scarborough for many years and have always received excellent service. Vejay sits on the front line and represents the company well. The service for me has been exceptional from beginning to end. This includes the moment I enter greeting area, handing the key to the technician, sitting with Vejay to discuss and reviewing the services needed, being dropped off at home and finally the pickup once the work on my car has been completed.
Great Job! Great service!
Oil Change, o2 sensor, full detail... great job, ride to work... rental car so they could finish the detail job. They went over and above what i expected... I'l Be BAck.