I just found a gem of a car in the used car inventory. It was a 2016 Corolla LE with extremely low mileage. All of the staff were very personable. Warren LaRoque assisted me during the purchase. He was incredibly accommodating and I felt provided service that far exceeded my expectations. This particular vehicle was admittedly an exceptional find so the dealership was inflexible with negotiation. However, I did not resent paying the final price agreed upon.
Additional details such as winter tires, undercoating and delivery were handled very efficiently. Warren transformed a transaction that I was dreading into a very positive experience. I will certainly do business with this dealership again.
Janet Nelson - Purchase date - Feb 9th, 2017
I am extremely displeased with my experience at George Jackson Toyota.
I had contacted the Sales Team via email through a used vehicle ad on their website. I was advised the next day that the vehicle was unfortunately recently vandalized(catalytic converter stolen), however, I was welcome to go see it. No approximate repair date was advised at this time. I live approximately 2 hours away from GJT and had an upcoming business trip, therefore I chose not to make the drive to see the vehicle until I knew it was ready to be driven safely.
Eight days later, I responded to request an update on the vehicle’s repair status and to negotiate a sale price. After coming to an agreement, receiving a confirmation that the catalytic converter had been replaced, and receiving a purchase agreement by email, due to my work schedule I agreed to make the 2 hour drive to see/test the vehicle three days later on the Saturday. When I arrived, the vehicle was absolutely filthy. The exterior and interior had not been cleaned whatsoever, and the interior wreaked of wet dog. Knowing this vehicle was the model/colour I was looking for and I had taken a 2 hour drive to see it, I still took it for a test drive and visually inspected the best I could. Not knowing what the vehicle looked like in a clean state, I advised the salesperson I would think it over and call on Monday morning, and I made the 2 hour drive back home. The salesperson did advise at this time that someone else had shown interest, however, they would hold it until I called on Monday.
I called on Monday morning and expressed my concerns regarding the vehicle not being clean, and I reviewed vehicle service history with the salesperson. I asked if they would accept an offer slightly less than what was agreed upon, which was declined. The salesperson asked if the previous agreement was still an option for me and I confirmed. I explained I wished to discuss the agreement with my spouse and I would follow-up with a confirmation by the end of day. I called only one hour later to confirm I agreed to proceed with the purchase, however I was advised they were giving the other potential buyer the opportunity to see/test the vehicle.
After waiting for a few days to receive a confirmation if I still had the option to purchase the vehicle, I called the salesperson for an update and was advised it was sold. I explained to the salesperson the total displeasure of the situation and argued the fact that we already had an agreement. I was advised they would discuss with Management to determine if I could proceed with the purchase, and they would return my call. The General Manager called me back, stating that the business owner’s vehicle had also had it’s catalytic converter stolen and that they needed the vehicle I wished to purchase for an unknown length of time. Although I knew this statement was a lie, I advised the General Manager that I am still interested in purchasing the vehicle, even if it becomes available in a month or two.
The following week, I noticed the same used vehicle ad remained active on the GJT website, so I had my spouse respond to the posting. The salesperson who responded confirmed the vehicle was in fact sold, and the new owner was taking delivery within the next few days.
Tim Chevalier was the salesperson who assisted me, who I will say was very helpful in answering my questions and concerns, and was pleasant to deal with.
The General Manager is Warren Larocque, which is who I dealt with for the purchase agreement. I can’t say I’m pleased with his service or professionalism at all.
After wasting so much time, gas money, effort and being lied to, I can honestly say I will never consider George Jackson Toyota for any future vehicle purchase. I will also advise all family, friends and any other person inquiring about this dealership of my terrible experience with them. If you’re looking to purchase a vehicle, I would suggest looking elsewhere.
I am now over 2 weeks into owning my brand new 2023 Toyota Corolla Hatchback and I could not be happier. It’s an awesome car!!! I would highly recommend Tim Chevalier at George Jackson Toyota in Renfrew for any of your new car needs.
Thank you Tim, Merry early Christmas to me😁✨🎅🏼
This is an incredible place with incredibly friendly staff whether it is to service your vehicle, buy a new or new to you vehicle I can not recommend them enough
I’ve been a customer at GJT since 2006 when I purchased my first new vehicle. Can’t say enough good things about the sales team and the service desk for prompt and efficient checkups. Can’t wait for their all electrics to start rolling out.
Went in for toyota parts and they barley had any that I needed . Very short staff when asking questions . You would think they would have lots of time as there were no cars on the lot and when asked if they buy cars I was told they don't buy non Toyota....but yet they had a Honda in the lot . Do better George Jackson you are a local business.
A BIG THANK YOU to George Jackson Toyota for this amazing truck with a great deal. A special thanks to Warren for making it happen as promised with timing and Tim for the smooth delivery. Thank you everyone at George Jackson’s Toyota. Couldn’t be happier and can’t thank you guys enough!
My husband and I had our car stolen this spring, which was a stressful and discouraging experience. It was so very refreshing to receive excellent customer service from Tim Chevalier at George Jackson to help us with our replacement vehicle. Wait times for new vehicles are at an all-time high, but Tim was quick and efficient to deal with, often responding to our questions within minutes, sometimes even on his day off. He spent over 2 hours with us at the dealership the day we picked up our vehicle, showing us all the ins and outs of the truck so that we felt very comfortable leaving the lot. Overall, it was a stress-free buying experience that was honest and not pushy. Would highly recommend.
Good service. Honest sails. Perfect reaction on customer issue.
The salesmen, kevin and Warren are great. We bought a car!
Tried a few other Toyota dealerships in Ottawa/Gatineau and kind of got the brush off but Tim Chevalier took the time to actually talk to me and as a result we bought a new Rav4 from them. Very happy with the service.
I had a great sales experience with Tim! The dealer was very accommodating while I waited for my vehicle to arrive. Unfortunately stock is low these days, and the idea of walking onto the lot to shop for cars in stock not realistic these days.
The staff are very fair and reasonable and friendly to work with. You are appreciated Colleen.
Been a customer for over 30 years. They have always been great to work with!
I purchased my 2017 Tacoma from them in April 2021 and personally had a very pleasant experience. I would recommend anyone looking for a new/used vehicle to check them out.
Has to be one of the worst dealerships I've ever gone into in my 45+ years of driving! First they low ball you on your trade-in, then when you tell them you'll sell it yourself and do a "convenience sale" through the dealership to save tax on your new vehicle, they refuse to do the convenience sale, stating, "it's not our policy". Go somewhere else, most dealerships are happy to do convenience sales.
In response to your response. A safety check and Carfax would cover all those concerns.
Jolene was very friendly at the customer service desk. She made me feel very welcome. I would definitely go back again.
I had a lease transfer transaction done with Colleen. She is so professional and made the whole process simple and efficient! Really appreciated her work!
My husband and I bought a RAV4 and a Tacoma within the past year. Sales rep Tim was great, we have really enjoyed the vehicles and have been happy with the service....until today. Whilst in the waiting area for over 45 mins, I noted that receptionist never put her mask on, despite there being several clients there. She did not put on her mask while putting out fresh coffee cups or interacting with any of the clients in that area. Several times another young woman came to chat with her in the waiting area and neither of them wore their mask despite being in teh same area as waiting clients. The sales reps wore their masks. The woman at the servicing desk also did not put her mask on, albeit she was behind the plexiglass when interacting with clients. What a contrast - great sales and service wrt to vehicles but total disregard for public health....
I have hade the pleasure of dealing with Warren LaRocque "General Manager" over the last few months. Over the last few months I have found Warren to be a fantastic representative of Toyota and George Jackson Toyota. If you are looking for a Toyota in Renfrew or area, YOU MUST GO TO GEORGE JACKSON TOYOTA Thank you for all of your help. 5 Star ALL the way. Dave
I've never been treated so poorly by a car dealership. They replaced an A/C clutch on my Tundra under warranty because the bearings were squealing. A couple months later the A/C failed entirely. I had them re-diagnose and they told me my compressor needed to be replaced, but now my truck was out of warranty. I was reluctant to pay for this on a 3yr old truck. They said they would contact Toyota to see if it could be replaced under goodwill.
For months I was led on and told that they were processing the claim. I checked in every couple of weeks and was eventually told by a new manager that they had no record of a claim ever being submitted. The dealership took the position that they no longer wanted to assist me and if I wanted to pursue a goodwill claim I would have to go to another dealership.
Eventually I found that the source of the problem was the improper installation of the A/C clutch by George Jackson. My receipt indicated that Toyota Parts should be covered for 24 months, but George Jackson told me because I didn't pay for the part (under warranty) they would not cover it or offer any refund.
I was patient and courteous with every interaction. The service department here is either incompetent or dishonest. I was not shown any respect and will avoid George Jackson at all costs and recommend the same to friends and family.
Great people. Great service.
My wife purchased a brand new vehicle from here, excellent experience, no pressure, and totally recommend. They take care of Toyota owners.
Went for one vehicle and left with two... Amazing customer service and fair negotiation. We could not be happier with our purchases!
Great experience, thought we were window shopping, turns out Colleen the nice sales lady, gave us a tour and a reference for a future car for my girlfriend. Yay!
We purchased a used vehicle. We found the prices to be slightly better then in Ottawa. Customer service was excellent, communication was excellent, and my wife loves the vehicle.
Always a friendly greeting and prompt service.
Beautiful dealership. Very knowledgeable in their work.
Got all my questions answered, friendly and helpful.
I love my RAV4!!! I gave up on Pembroke dealerships as they don't give a stuff about customer service, some of those Pembroke dealerships are verbally abusive to female employees..I will not support violence or being a seen as a second class "civi". I got a better price and better vehicle in comparison to the Santa Fe. Fair pricing, I would recommend Colleen to any buyer; 1st time, seniors or repeat customers, the whole experience has us all converted to Toyota owners. I like my vehicle so much, I want one for work and one for play!
I would like to talk about my experience with this dealership. I bough my first car from them in March of this year. The salesman was very professional and respectful in all his dealings with us. He took the time to explain everything in a manner that we could understand, and answered all our questions. When we picked up the car He said that they had discovered a stone chip in the windshield. Instead of just patching the chip, they replaced the windshield. They also replaced the side mirror when it was discovered that part of it was broken.
After three months we discovered a problem with the front brakes. Without any hesitation they agreed to take care of all the cost for repair. I personally recommend this dealer as I have received excellent service from everyone I have dealt with.
Was in and out without any hassle for a recall and oil change, they were accommodating and efficient. The protocols put in place for social distancing was appreciated. I was able to wait socially distanced for my car without having to find alternative ways to wait around.
Fast and friendly service every time I am here.
Very nice place and friendly staff
Recently purchased a used Scion at George Jackson Toyota. Very positive overall experience.
Waited and waited. Did not get served.
I never thought buying a vehicle would be painless, until i went to George Jackson Toyota. Check out other places and then come here , you will be glad you did. Thanks to kevin in sales , Thanks from Cody.
We recently purchased a Toyota Tundra Crewmax at this dealership. The entire process was completed in approx. an hour. No fraudulent pricing, fake security stickers, over inflated MRSP pricing with huge discounts. It was a breath of fresh air to make a purchase at this dealership. Overall a refreshing experience.
Sept. 2019 purchased a 2019 Toyota 4Runner SR5 from this dealership. The same experience was duplicated. From test drive to purchase in about 1 hour. No games or gimmicks, just a straight forward honest dealership. Hard to find in todays world.
Buying and service was good. Call backs and getting quotes not so much.
Salesman was very helpful and knowledgeable.
Always great service. Favorite dealer.
My husband and I first started buying our vehicles from George Jackson while we lived in Pembroke. We've always have been treated with courtesy and honesty. We especially appreciate Kevin in Sales and Dan in Service who is knowledgeable and never engages in any creative billing. We're not family but sometimes we feel like it when we kick back in the soft chairs with a coffee and spend an hour or so while repairs are done. Good job folks!
Best prices around by far!
I was recently in the market for a Toyota Highlander and started by reaching out to the big Toyota dealers within the Ottawa area. However, before going in for a test drive, a friend/colleague directed to me to George Jackson Toyota in Renfrew as she had purchased a vehicle from there and had an excellent buying experience. My initial thought was that it was a little far to go from the city, so I sent an e-mail outlining my interest in a Highlander and my starting offer to see what they could do. Tim from George Jackson responded promptly, took my offer seriously, and invited me in for a test drive. The buying experience with Tim was stress-free, no pressure and very professional. I Highly recommend reaching out to him if you are in the market. One week later, I am in my brand new Highlander and loving it. Long story short, if you're in the Ottawa area and are looking for a Toyota, do yourself a favour and take the trip up to George Jackson. Straight forward, honest and professional is what you will encounter.
George Jackson Toyota was great, from a quarter mile away at 7AM driving by at 80KPH. You're too intrusive Google. 😡
I was in george jackson toyota yesterday waiting in the waiting area and witness the most disturbing situation ever. I witness the owner yelling at his worker in the middle of the dealership for everyone to hear and see. The lack of proffesionalism and sincerity is just appalling. I will never be returning to george jackson toyota and strongly recommend you do not support this type of behaviour. Sincerly a very disturbed ex customer.
Always a welcoming environment and sense of professionalism. Have been supported reliably by this dealership since 1972.
I would not hesitate to recommend Jackson Toyota. Bought a pre owned Rav4 from them years ago and was happy with the purchase. Recently went to look at another used vehicle and was very impressed with Tim from the sales team. Knowledgeable, helpful, honest. We felt very at ease working with him to find a vehicle for us and more than pushing a sale, he really wanted us to make sure we were comfortable with our purchase. Hard to find this type of honesty and integrity in very many places. Thanks Tim!
Bought a used RAV4-V6 in August 2017. Very happy about my purchase. The car in excellent shape, no problems so far, for a reasonable price. I communicated with Kevin, and can only say good things about him. No pressure, very kind and personal approach.
Overall these are honest hard-working folks honestly doing their job.
Great service while you wait in an Easyboy!
Honest, hard working and helpful. Never had anything but good experiences with them.
I went to service my car for a recent recall notice, the dealer does not have working wifi, so you'll be quite bored if your waiting to service your car