We have purchased four used vehicles from Tony Grab!ams and have been more than satisfied with all of our purchases. The most recent has been particularly satisfying because our salesman Rick Hyman has taken a great deal of care to ensure we we're buying an appropriate vehicle and that we we're completely satisfied. I realize that your responsibility to us ended when the transaction was fulfilled but we realized that the Rav4 was owned by a smoker and that the CD player didn't work. Rick went out of his way to resolve our problems.
Our satisfaction with the Toyota vehicles has been fortified by the 475,000 Kms we put on our Camry SE . That fact made us comfortable buying our new Toyota with 133,000 Kms.
Again I would like to thank Mr. Hyman for his care and professionalism in our dealings with Tony Grahams.
Donald MacGregor and the team at Tony Graham Toyota were an absolute treat to work with. We were able to work out a great deal within a couple of days during the COVID outbreak and even though they were quite busy, they always had time to talk about the details.
It's nice here. I went for an oil change and they washed my car at no extra cost. This was a nice unexpected touch. They were also honest about the time it would take. Will go back.
Great service. Mahdi and Perry did a great job making the experience seamless and enjoyable. Some places you walk out with a purchase feeling pretty awful due to experience; there was none of that here. Highly recommended.
This place rocks. I just got my 2020 Toyota Camry. The service is excellent these people go the extra mile for you to pay less than you bargained for. Yes pay less money than you agreed on. Thank you, first time at your store and it will not be the last time.
My experience was excellent and I would give Tony Graham Toyota a 5/5. I purchased a used Corolla and the salesman (Nick) was very professional, and he answered all my questions promptly. The vehicle was well priced, in great condition and Tony Graham provided a thorough list of services and options. The dealership is often quite busy which indicates that they are a well respected business here in Ottawa.
I have visited almost all Toyota dealerships in Ottawa. On my opinion this one is the best in the city.
Great salespersons. Thank you Parvir for answering all my questions, not being pushy and for your patience.
Car parts service is also on the highest level. Prices are also fair.
I was also impressed my shuttle service, drivers are very friendly.
Buying a car is stressful but Mahdi the salesman was very pleasant and did not pressure us. He was professional and easy to talk to and showed us the features of our new Corolla. He and AJ negotiated a price to our liking. Then Alex the finance guy was also very nice and we had a long chat about cars in general. Lastly Perry delivered the car to us and explained in detail all the features in a very pleasant and easygoing manner. Thank you all for a very positive buying experience. The new Corolla SE is very nice.
Big thanks to my sales representative Parvir, sales manager Kris, finance manager Mary, delivery specialist Perry and all of the other friendly and knowledge representatives of tony graham Toyota. Their professionalism, positive attitude and sincerity was the reason I only needed to visit one dealer. I’ve always believed in giving my local dealer the first opportunity to earn my business and they stepped up (as well as above and beyond ) to the plate. Even though I can be hard to reach I was followed up with diligently from start to finish and all of my questions were answered. There was only one model of the Tacoma I was interested in and being a very popular model I wasn’t sure that I could even get a discount. I was offered a fair value for my ford Edge trade in so I didn’t have to go through the pain of trying to sell privately. In addition i was able to negotiate a discount off the purchase price in addition to a great trade value. This made me feel that both my time and hard earned money was respected and valued. I was completely satisfied with the entire experience, from the negotiations, through the intricacies of the finance application and options available, to the hand over of the keys to my brand new Tacoma. Will recommend friends and family!
I had such a great experience from start to finish when finding my new vehicle. The staff were so helpful and go above and beyond in making the process smooth and easy. I can't give Pedro enough praise for how much time he took explaining all of the features of the vehicle as well as financial options. I would recommend this dealership to anyone interested in purchasing or leasing a Toyota.
Was recently car shopping at Tony Graham Toyota for a new car. I was dealing with Artur. He was efficient, knowledgeable, courteous, responsive, respectful and willing to negotiate. Not too pushy either, a real good guy (when i get squeezed or pushed on hard-sell tactics, i shut down... don't like it... don't know who likes it really). In the end, I did not purchase a new car there, but it wasn't because of Artur or the price. In fact, I was so happy with my experience at Tony Graham that I was compelled to write this shining review. I would definitely shop there in the future and I highly recommend Artur and this dealership.
I can't say enough good things. Price was good. The staff was great. The service was great. The transfer of ownership was fantastic with braided rope and red carpet(yes, you read that correctly).
1. Experience with dealership is 5/5
2. Our salesperson - Pedro was knowledgeable and proactive. He reached out to make buying process as hassle free as possible.
3. Our delivery person was also very systematic and had things ready when we arrived for picking up the vehicle
4. Wesley is a hardworking man and a good guy to get financing and other bells and whistles when buys at Tony Graham
Friendly staffs and great customer service. Love the pickup experience once the job is done ... I got cell message notifying me the driver is hitting the road and the estimated arrival time. Upon arrival, I got both notification message and phone call. I'm impressed.
Always had good service here. Been coming for over 20 years. Love my Tacoma always do your yourself a favor buy a Toyota you will never go wrong. The only thing I do miss is the drive in oil change those boys were excellent. You'll see me again thanks.
I had a great experience buying a car from Tony Graham Toyota. Dan, Mary and Luis were very helpful. Dan took time to answer all of my questions, show me what my options were and gave me space to make my own decisions without trying to influence me in any direction. Mary was thorough in explaining the financing. Luis explained everything about Toyota, their collision centre, and the various services they offer. I appreciated the red carpet roll out to my new car. He took the time to teach me all the features of my new car. Thank you to the Tony Graham team. That was a great experience.
I just recently brought a car at tony graham Toyota,the customer service is super good and the sealers are really patient and they explain everything in detail. I specially loved the way that Marie there finance person, Louis Martinez ,Parvir and Kelly were really patient and open. As a young new car buyer ,I will recommend people to come here.
Thanks to Rick, Wesley and Luis for the amazing services they provided me. The team at Tony Graham went out of his way to ensure all my needs were met and offered me an amazing deal on my new RAV4, I am very happy with the car and their professionalism. I highly recommend them.
Exceptional service!
I met Louis today and he gave me the 5 star customer treatment. Extra details too such as having my car there waiting for pick up and he literally rolled out the red carpet. Have not had service like this at other dealers. Alexander excellent as well in service and explaining the warranty to me. Artur as well was excellent on Saturday in getting me the vehicle to suit me and my budget. Thanks Tony Graham Toyota! Ian
From the time we entered the showroom we were well cared for by all the staff. Arthur has a no pressure approach, he offered great advice to help us decide which vehicle would meet our needs. Alexander the finance whiz, helped us stay in budget, he is personable and makes you feel at ease while dealing with all the information and numbers. Luis, the closer, meticulously goes over all the paperwork and signatures without making you want to fall asleep because he shares good insights to future scenarios. Tony Graham associates talk about how they love working for this amazing family oriented dealership. It shows in how they interact with customers, you feel comfortable from the time you walk through the doors until you leave. This is the second time buying a car from Tony Graham and probably not our last. Our Camry lasted 14 years and went 530,000 km. Now we are off to new adventures!
From start to finish, my car-buying experience at Tony Graham was a great one. Joyce, Wesley, and Luis, who spent more than hour with me going over the many features in my new vehicle - a really nice touch, I must say - made me feel valued as a customer, and, in the end, will probably make me a repeat customer sometime in the future. Which is probably the nicest compliment I can offer. (But not too soon, I hope. Haha.)
Very much enjoyed our experience at buying a new vehicle at Tony Graham Toyota. Hong, Luis and Wesley were personable understood our needs and explained very well all functions on what are becoming very tech cars! We appreciated their input and their respect. All were never pushy and were very professional.
Nice experience at delivery. Luis did a great job.
if i had to comment on improvements, i would suggest a bit less time at the table and a bit more time at the car. Particularly, a few bottons/indicators were missed, and the use of cell phones (specially Android) with the system, which requires additional app downloads needs to be explained.
We would like to thank Toyota Graham for assisting us to buy our first car. Everyone is very friendly and v accomodating. Special thanks to Luis, Joyce and Wesley. More Power.
Excellent customer service. Good job!
Was in late last night with the intention not to buy, just to look around. All staff were very helpful and polite. The young greeter girl (didn't catch her name) made me feel very welcomed. Will definitely return when I am ready to make the purchase.
Excellent experience 5 star service from Pedro Goncalves when purchasing our 2019 Highlander. This was our first experience with Tony Graham but it will not be the last. Definitely recommend this location when one is looking for a welcoming and professional help in the purchasing of your dream car. Prior to purchasing our highlander from Tony Graham My wife and I have visited several other Toyota dealerships. This dealership by far has exceeded all our expectations. Go see Pedro you will be very satisfied with his experience and knowledge.
Best experience buy car from here. No lie, no cheat. Mr. Perry do very good job display car to me. Red carpet make me feel like movie star!
Our experience with Tony Graham has been top-notch. The staff know their business and share all the important details in a kind and forthright manner. Every detail was looked after, and when we picked up the car, the red carpet treatment was the finishing touch (yes, they really have a red carpet!).
If I could give a higher rating I would! John Moutsatsos is by far the best salesman I have ever dealt with! I brought my mother in to get a new car and John went out of his way to put her at ease and make her car buying experience so much easier. My mother is now the proud owner of a new Toyota Corolla!
Thank you so much John for being such a compassionate person and taking excellent care of my mother!
10+ Stars!!
Great care and attention provided by staff during the original sale and through to the delivery process. All staff were attentive, caring and professional especially when a few minor cosmetic issues arose during the delivery of the vehicle. Staff response at all levels was immediate and thorough. From what my wife and I have seen, we would highly recommend Tony Graham Toyota for all future vehicle purchases.
The Parts department at Tony Graham Toyota have never disappointed me. The staff there have been doing it for many years, and their knowledge base is unparalleled. They sometimes know what I need before I can even get to telling them. I'm always comfortable recommending them to my close friends and family. Thanks guys!
Luis, Pedro and Wesley made my experience fun and easy from start to finish. When picking up the vehicle i was supposed to get a paint pen for small touch ups, but got so busy talking that we forgot all about it, Luis drove to my work to deliver it to me. Will definitely buy future vehicles here and recommend them to everyone.
Excellent customer service. Answered all my questions and had the car facts and service records on hand. They did a great job servicing the car before I took delivery too. Luis the delivery manager will make you feel special whether you are buying a brand new car or a used one.
Luis, Pedro et co have been great to deal with. A minor mix up was quickly dealt with via a rescheduled appointment to get my Tacoma sorted. Luis diligently explained the vehicle features and Pedro was approachable and laid-back throughout the sale process.
The day we picked up our new vehicle we received a very thorough briefing on all the features. The customer service rep, Louis was very patient at helping us get our phone connected to the vehicle navigation centre and bluetooth. Excellent service received.
Over a decade of continued excellence in service. We have regularly had our 2004 Camry serviced at Tony Graham's and once again our service rep went out of his way to make sure we were happy with the service and the price. I have dealt with a lot of other dealers for other vehicles over the years, and Tony Graham's stands out well above the rest [and nothing beats Toyota for reliability]. A big thank you to Ward, and the service and parts managers, for keeping another very satisfied customer happy.
Wonderful experience at Tony Graham! Every employee we encountered was helpful and courteous. We are thrilled with our purchase and will definitely go back when we are in the market for another vehicle.
I was interested in buying a new vehicle and first thought of Toyota as I have an older model Corolla. The service I received from Tony Graham Toyota was great! Even though he works in Financial Services and not Sales, Wesley was fantastic in helping me decide what Toyota vehicle was best for me. Wesley also expand the differences between leasing and financing which was completely new information to me. He did a though analysis of what options and add ons worked best for me! Pedro was also very helpful in going on a test drive and advising me on the car's features. Both took the time to explain what Toyota models were available and what each had to offer me. I ended up purchasing the 2020 Corolla. When I picked it up, Perry helped me with all the documents and everything was straight forward. Perry then went through the car's features with me again which I needed as it had been a couple weeks since my test drive. Overall, I was very happy with the service I received!
I have been a customer of Tony Graham Toyota for many years having purchased or leased 7 cars. I have always been very impressed with the service you get from their staff. Yesterday I had the pleasure of dealing with Perry Mason for the delivery of my 2019 Camry, Perry did a wonderful job in carrying out his duties and making me more comfortable with my new vehicle. Good job Perry!
Visited the Tony Graham location to view a vehicle that recently came out, the store was clean, had a great vehicle selection however our only complaint was the sales representative they sent to us, Jose. We've visited around 4-5 dealerships now to view 3 different vehicles from different companies and our experience with only Jose was unprofessional and disappointing whilst the others excelled. Firstly, Jose was unfamiliar with the area and did not attempt to give us a route to take to test drive the vehicle, he did not even try to help us find a test drive route/route back to the dealership. Back at the dealership, Jose was unprofessional in the manner he spoke with us and quite rude. He was visibly was red, and started speaking in an unprofessional manner. He asked us if we were interested in purchasing the vehicle and if we had any other cars we were looking at. When we told him that we had to consider the difference between cars we were viewing as another one we were looking at was significantly cheaper. He failed to listen to us carefully, we asked if there was a discount if we paid cash, he said no and we understood, we said numerous times in an attempt to clear the confusion as he kept thinking we were asking for a $5000 discount when we were saying something completely different. The other car company we were viewing has a promotional canadawide discount on a 2018 model and the dealership was also offering a big discount that was $5000. He insinuated that we were lying about the price (all in), saying countless times he bet that it isn't true/that it was a lie and that it did not include taxes even though, we told him numerous times that it was true, it was a price that included everything. As customers viewing vehicles, we had to consider two things, the price/quality of the vehicle to us. If the difference between vehicles is for example around $5000 difference (new to new) we have to consider the options and we politely addressed our concerns to Jose. I think there was miscommunication, however to have a sales representative act in the manner Jose did, made us feel unwelcome while Jose acted as if he were high and mighty insinuating we were liars as he laughed numerous times to our face saying he bet it didn't include this or that. I think this was the improper way to deal with a customer and I sincerely hope management can work on improving Jose so he can be his best version.
Edit: Since I posted my review, management has followed us via a response. I appreciate how proactive the management has been to rectify the situation and improve our relations. Thanks for following up with us
My experience at Tony Graham Toyota was by far the best! What could very easily become a stressful experience for me changed the second i met Thomas Doyle..... Special thank you for making this a pleasurable, stress free, and humorous transition. Friendly atmosphere and great costumer service ( Thomas, Jennifer, Wesley, and Alexander). Cant wait to have my car serviced here from now on.
Excellent quality of service. You can book online or over the phone. Some services are done without an appointment. You better call to find out the details. Their working hours are incredibly long - very convenient. Excellent waiting area. Reasonable prices and you can combine your visit with buying groceries at Costco near by.
Great place to buy a vehicle, I dealt with Taylor he was very professional and helped me with any questions that I had when I was buying my new Rav 4. I would recommend this dealership anytime. All the staff work very hard to make sure that you are comfortable in making the right choice for your new purchase.
Start to finish an all star experience. From our sales person John, to finances with Curtis and receiving the car from Luis I can not say enough good things. The general manager of sales Thomas was exceptional and attentive to all of our needs during the purchase of our 2019 Corolla. I will be back when we replace our other vehicle in the near future.
My partner and I had a wonderful experience at Tony Graham. They have this refreshingly relaxed and honest approach to sales that you can’t get anywhere else. Rick and Luiz and they were both really great! They made sure I was familiar and comfortable with my car before I drove off with it. I love my new 2019 Corolla!
Excellent dealer! Very friendly and knowledgeable staff. Parts and service departments are efficient and do quality work. Prices are always very competitive with other dealers. I’ve been dealing with this dealer for over a decade and have never had a problem. This is the best place to buy a car in the Ottawa area!
I recently leased a new 2014 Corolla S and wanted to say how delighted I am with my new car. The new features are wonderful and, of course, the Corolla drives like a dream.
This is my 5th Corolla. I have purchased/leased the last 3 through Ashley Wang. She is a gem and has always made the experience very positive and stress-free. Her attention to detail and personal service are superb. Crista Albano was also a pleasure to deal with regarding financial/insurance details. Both of these lovely ladies answered all of my questions with grace and patience. They are car-buying angels.
Any time car-buying comes up in conversation, I rave about my experience at Tony Graham and recommend they seek out Ashley Wang.
Excellent customer service .
I recently bought a van from tony graham at the first time I meet sunny he is really nice person he explained everything for me I really appreciate. im really happy with this deal I wanna say thanks to sunny he is really nice person and a good sales man and I wanna say thank you tony graham that you guys have such nice sales person like Mr sunny and ones again I wanna say thanks sunny your the best.
I went to Tony Graham Toyota to get information about RAV4. Thank you so much Sunny for your excellent customer services. I had no intention to buy the car. You gave me such detailed info in very personalized and in a professional way. Really I enjoyed the buying experience. You guys are awesome. I would like to mention another name. Colin what a wonderful team.
Thank you Tony Graham for having such wonderful professional team. you guys deserve 5 out of 5.
Sunny, Once again thank you for your wonderful service. I will highly recommend your name to my friends and family members for their next car purchase.
Good dealership and very pleasing staff.
Thanks
Nadia
In mid summer my wife and I dropped into Tony Graham's Showroom to view what might be available in used vehicles to suit our family. Our current minivan was failing us. What happened after was nothing short of awesome! Paul Keefe of the sales team greeted us warmly, educated us on the process (as this was our first used car experience). A few days later, Paul got wind of a RAV4 just coming in off a lease, and gave us the heads up to check it out. We were amazed that it was just what we wanted. After a test drive, we negotiated a bit and settled on a fair deal. He was fantastic to deal with, and we would enthusiastically go through this same process with Paul at Tony Graham for any future vehicle search. The RAV is driving great and we are thrilled with our purchase!
I've purchased my first vehicle here at Tony Graham Scion Toyota and I've thoroughly enjoyed their customer service. Ashley Wang helped me with the purchase and she was very professional and devoted to helping clients like myself.
I'm very pleased with my new Corolla so far and will definitely recommend others to visit this dealership. My dad has been a repeat customer there and I followed his recommendation to purchase my first car here. Overall, I've had a very positive experience here.