Another dealer struggling with the concept of e-commerce. Impossible to start a "meaningful" discussion regarding pricing on-line. In addition, sales agent assigned to answer on-line inquiry was unaware of the pricing the dealer was showing on their own website.
AVOID AT ALL COSTS! WARRANTY AND ACCOUNTABILITY ISSUES! Buying from North Bay Toyota was the worst financial decision my wife and I have made together. Please avoid at all costs! What you are told and what is delivered are two very different things. Driving to another dealership will be a much less expensive option than being at the mercy of this dealership. The service department overlooks serious issues and has no accountability whatsoever. They changed my entire outlook on the Toyota brand. Never again! This is my only 1 star review, I am very conscious of big purchases. I was completely fooled into trusting this dealership. Use extreme caution when dealing with them they will tell you whatever you need to hear until they have their money. EDIT REGARDING OWNERS RESPONSE: We have had COUNTLESS conversations with the manager and service manager. I have many recorded conversations of the games they play and some very interesting statements that certainly disregard the owners claimed professionalism. Something you will need to hear to believe. Don't hesitate to ask I would be glad to share these calls.
Bought my car a year ago got excellent help from Roberto who was very professional and looked after me with all details long after the sale was completed. The service staff are all great and informative as to what needs to be done to keep your vehicle in top condition . Would recommend North Bay Toyota to anyone . STEVE McQuade
I have bought my last four cars here and value the honesty and fair price that I have received from Paul. he has made my buying experience very enjoyable.
Best dealership i've ever been to sales are great treat you like your an important person service is the same
I deal with Mike and he's very good at his job. Very pleasant. The rest of the staff are great to deal with and toyota has its own lending bank and the interest rate was amazing. Only 600$ interest on the loan over the loans life cycle. I couldn't find a better deal. The Toyota corolla is nice to drive. I got the base model that is loaded with features like lidar. The road noise is loud but the speakers are good to down out the sound.
This is the second truck I've purchased from them, great sales and service team. Thanks again Shane, loving the 4Runner.
Just leased a new Tacoma. Great people to deal with. Everything was as they claimed and no 'hiccups'!!
great friendly service at the front desk and Brent was awesome to deal with for my test drive! highly recommend him!
Booked appointment online with what was needed. They called back to confirm my service and date for completion.
Nelson great help and kept me informed of the work and issues they found. He was able to find time and get the extra work completed. Even stayed a little later from their closing time to assist me in picking up my vehicle.
Thanks.
Had an amazing experience with Mike and Lori purchasing my new RAV4 hybrid 😊 the colour I had my heart set on wasn’t going to be available for months but that’s no fault of theirs. The experience was easy, all staff were very friendly and communication with the team was fast and efficient.
On my last visit almost none of the employees were wearing masks and if they did have a mask they were wearing it under their chin or hanging from their ear. I'm pretty sure its MANDATORY to wear it correctly while indoors. We are still in a pandemic, let's ALL do our part to help squash it please
We were looking to buy a new vehicle and Toyota was high on our list of potential cars. We went to see Andrew and he was extremely helpful. Test-drove a Rav-4 and it was a nice ride! For several reasons, we ended up going with a Subaru product. However, we would highly recommend North Bay Toyota to anyone who asked! Thanks, Andrew!
Got into the right vehicle for me finally happy with my choice. Good straight forward sales experience. Thank you Roberto and Dawn !!
I have been dealing with North Bay Toyota since 1994 , Tim and his staff have always treated me honestly and fairly, and have assisted me when they really didn't have to. This dealership takes pride in every facet of their operation and it shows.
Purchased a used vehicle over the internet / phone / Facetime as I am from out of town. The process was simple, the sales person (Roberto) honest and helpful. I believe I received a fare deal and I am happy with the vehicle which was as described to me. I highly recommend North Bay Toyota for those in need of a vehicle. Keep safe and healthy.
Originally brought my car to Cambridge Toyota to be fixed. It sat in the lot for over a week untouched while I paid out of pocket for a rental car. After an entire week they called me and said my parts had just arrived when they originally said they would have them before my car got there. They were trying to tell me that my car wasn't going to be covered under warranty for a faulty transmission. My car was under 60,000km. I then went to visit my parents in the North Bay area. I brought my car to North Bay Toyota and they had looked at my car within the next business day and assured me it was under warranty and had it done in just a few days. Very good experience with North Bay Toyota. It has been well over a month driving my car and it's smooth like it used to be. I will never go back to Cambridge Toyota as it wasn't the first bad experience I had with them. Good job North Bay!
Awesome as always ,it was done very quickly ,The person that picked me up was very professional. Polite. A gentleman.. Thr service staff is the best..
As usual - Jason and team Toyota are absolutely flawless in their execution of incredible service. This dealership stands tall in its commitment to provide first class service. Thank you once again. I appreciate all you do for our family.
As usual the folks at North Bay Toyota were pleasant, punctual and transparent about costs and repairs. No attempts to exaggerate repair requirements or inflate costs. Very trustworthy and reliable.
couldn't be happier with my experience at Toyota, i arrived Friday night with a flat and was on a time line to leave for a wedding. I was definitely not my best self trying to arrange my family via phone and solve my tire issue simultaneously. Toyota staff, Kate in particular, were so helpful and set me up in a rental so I could get going while they sorted out my tire. Which they did and it was ready when I got home. Thanks for everything!
Service is not as advertised! I was told, by the service manager, I don't service my 4runner at this dealer enough, so they won't go the "extra mile" for me. So much for all the great service reviews. The abnormal amount of 5 stars seems rigged. Most of these must be faked. Too bad I can't get some resolution for the poor paint on my 3 year old truck. Toyota's are not what they used be and are being overrated. Will definitely try a different brand next time.
Having just recently moved to Northern Ontario I was keen to establish a relationship with the local Toyota dealer to keep my truck running in tip-top shape. I can't say enough good things about North Bay Toyota, super freindly staff, clean and bright facility, free coffee, and I even got a free car wash, with shampoo too!! I highly recommend North Bay Toyota!!!
Always a good experience at North Bay Toyota. Roberto helped me get into leasing a new vehicle and fully explained all options. Super friendly staff (not pushy at all) and would recommend to everyone!
Very low pressure sales experience. Nick S was excellent to deal with and went above and beyond to help us find the vehicle we wanted.Looked at other dealerships but returned to North Bay Toyota because of the welcoming approach by the sales department. Very pleased and highly recommend!!!
I was on time and my vehicle was serviced as per scheduled time, no delays, good work.
Mike was knowledgeable with all of our questions about our new Tacoma and Lori was very courteous and helpful in the business office. This was our first time dealing with NB Toyota and I was really impressed with their service!
My car had the timing chain failure and needed a complete engine replacement totaling $4700. The dealer is one of the only places that have the resources to do a big job like this.
After I got my car back, and tried using my washer fluid it was found to not be working as it was before the engine replacement. The wipers worked, the fluid pump could be heard humming, but no fluid came out. I went in to parts and service the following day to see if the they could check for any mishaps. The associate casually mentioned it shouldn't be a big deal, but wanted to green-light it with the manager first.
When they talked with their manager, they came back paraphrasing the manager 'they [the mechanical team] didn't go anywhere near the washer system when replacing the engine'. Further more, 'they would have to charge me for a diagnosis of the washer system' as though it was an unrelated problem.
I thought it was ridiculous and wanted to save money so I took my car to my local mechanic. They immediately found that the washer tubing that goes to both windshield spray nozzles were disconnected. According to them, the hood of the vehicle has to be removed during engine replacement, and it's necessary to disconnect washer fluid tubing during the process.
My mechanic reconnected the washer tubing, and was in their shop for 2 minutes and did not charge me. The first and only proposed option at Toyota was 'charging me for a diagnosis'. I think it was a money gouging decision, and horrible customer service for someone who's spent almost 5 grand and two weeks corresponding with the business.
The parts and service personnel are very nice, receptive and excellent at communicating information to me. I think the fault is at the level of management for failing to consider that a small mechanical team mistake was out of the realm of possibility, and it required treating this washer fluid issue as an entirely new problem. All I got was a professionally worded 'not our problem'. It's silly for how small the problem actually was, but it's the principle of displacing the responsibility of treatment after getting paid such a large sum of money for their business.
Other than the customer service neglect for the washer mistake, the engine is running fine so far with no other problems. I'm sure this incident isn't a reflection of the business as a whole, or all individuals running the business. But this exchange is weak and a not how to retain customers.
Would like to thank Mike for all his help in securing the deal on our truck. Very friendly staff. Would come again. Thank you. It was a pleasant buying experience.
Clean, well-lit, very helpful staff! Great quick experience getting winter tires on.
Came in for my first service on my RAV. The staff was friendly and accomodating.
Prompt, courteous service from Nelson and my vehicle was returned on time. First class!
North Bay Toyota is always great everytime we need anything on the bfs truck done.
Purchased 7 Toyota's over the years from Sudbury
However as their Service department is sadly lacking... reached out to NorthBay
WOW WOW WOW ... HIGHLY RECOMMEND N.B.Toyota for SERVICE
THEY ROCK!!!!!!
YOU CAN ALWAYS GET AN APPT AND THEY ARE HELPFUL FRIENDLY COURTEOUS AND KNOWLEDGEABLE
My 2016 Corolla runs like a Swiss time piece! I receive great service from North Bay Toyota and will simply trade my current Corolla in when I decide I want a new Corolla!
The best prices for Toyota in Ontario. I've bought 2016 RAV4 with mileage only 48K km. You will never find such mileage (in certified car) in GTA for 2016 RAV4! And they had few cars with similar mileage (around 50K).
The team is very friendly, Roberto from sales who helped me, was very professional and honest. No upsell pressure at all. It is definitely worth to drive 300K north and get the best car and best deal!
Thank you!
My mother in-law purchased a used 2015 Toyota Corolla that had visible signs of damage on the rear bumper. During the purchase with Nick we negotiated to have the damage repaired. North Bay Toyota made arrangements to have the vehicle repaired by City Centre Collision as a condition of the sale. The first attempted repair was terrible - it looked as if the person who painted the bumper had never learnt how to apply clear coat properly and did a terrible blend so it had to be painted again. The second attempt was better but again the blending wasn't great and visibly noticeable. Now 10 months later the paint work is bubbling severely (to the point where paint is flaking off) so we contacted North Bay Toyota because surely City Centre Collision would warranty the work. But Andrew at North Bay Toyota said there is no warranty on the work - which seems extremely odd because City Centre does warranty their work. So instead of repairing the issue properly, Andrew has told my mother in-law that they would apply a cheap guard to cover up the issue. This isn't the deal we agreed to and now after 10 months of the repair not holding up this is the best they can do and the only option - they won't stand by the work they contracted. So I guess if you want to be jerked around you can deal with this dealership but I'd just avoid North Bay Toyota altogether - it's nothing but nonsense dealing with them.
The Sales team was very friendly and helpful.
Brought my new Tundra in for first service and I was very pleased with the service. They even washed my truck at no cost.
The Toyota team has been nothing but great for us since getting our new Camry. It is always reassuring to now that Tim and the team have your back and are genuinely looking out for the best interest of their customers. Also, shout out to Roberto for taking care of us, would recommend him to anyone looking for a new car!
Good luck getting parts if you break down.
AC failed and they told me it would be 3-4 weeks to get a new AC compressor. Belt failed a week later while waiting and they couldn't even get an OEM. Ordered a aftermarket belt and stuck me with the $190 bill even though I paid for a full aftermarket warranty.
I was told it is an issue with Toyota Canada and their parts management system and there was nothing they could do and that I should take it up with Toyota Canada. Last I checked I bought the truck (and warranty) from the dealer not Toyota Canada.
The people at the dealership were nice and very easy to deal with and you could tell their level of frustration with the parts issues goes a lot deeper than the issues with my AC compressor.
Seriously has me reconsidering purchasing another Toyota product.
Reliable used vehicles at a great price. Just bought my second used vehicle there. Excellent customer service. Thanks Toyota
My parents purchased a vehicle here and are very happy with the service they received.
Never an issue at NORTHBAY Toyota Purchase a new car from them I’ve always had it serviced with them. Have never had an issue.
Bob Russel (sales) is always courteous and polite and not pushy
Got summer tires on, serviced and ready for the road again. Love to be able to drop off and they look after it all(including storing the winter tires). Thank you North Bay Toyota.
Quick and efficient service. I always love getting my vehicle back looking like it came out of the show room! :)
This is my first Toyota. I am very pleased with the service at Toyota and the speed with which my dealings are done. I love that I pick up a vehicle that has had the exterior freshly washed. Nice feature.
By far the worst customer service imaginable! Please avoid at all costs. Driving to another dealership will be a much less expensive option than being at the mercy of this dealership. The service department overlooks serious issues and has no accountability whatsoever. They changed my entire outlook on the toyota brand. Never again!
By far the worst customer service imaginable! Please avoid at all costs. Driving to another dealership will be a much less expensive option than being at the mercy of this dealership. The service department overlooks serious issues and has no accountability whatsoever. They changed my entire outlook on the toyota brand. Never again!
Really great place. Was fast to get an appointment. Love the additional car cleaning. Just wish if I wanted parts, it wasn't so pricey.
Great service Leo! Extremely happy with my new car, Corolla Sport B package, and the customer care involved, in obtaining my new vehicle! :)
I just bought my brand new RAV4 SE from North Bay Toyota. From start to finish the service was more than excellent. I had great help from the best sales guy there - Leo Vaserbakh. The general manager Paul Meyers and Dawn Moffat in finance were very friendly and a great help. Also, a very special thank you to Tim Falconi, dealer principal. The free car washes are amazing!!!!!!
Was rude to my parents, when asked how their product When my parents asked for a price on a car they would not even tell them the price without purchasing it first. Actually said "if there is no money on the table there is nothing to talk about." Unprofessional and arrogant.
Bought a brand new Jetta instead of dealing with these bullies. Will spread the word do people do not go to this Toyota dealer.
Excellent Customer Service, very knowledgeable Staff, friendly and helpful ! It was a real pleasure to deal with Roberto who made us feel like we were a Family members ! I will recommend this dealership to anybody !
Thank you again !
Jarek and Teri Marcinkowski
The service experience is amazing. All the work my car needed was taken care of, with care and professionalism. When I picked up my car, it was cleaned, and ready on time.