I came not sure whether or not I want to buy a car. The person who whom I arranged the appointment with 'left' before I came. The manager attempted to help, but did not really try. I decided I definitely not going to buy from that dealership.
Toyota Town was a great dealership to work with. Baz Affra made it easier to to finalize the purchase of my new vehicle.
Very patient, professional and enjoyable experience
Allen Zhang is a really good , patient, professional and experienced sales representative
I purchased a 2018 Toyota CH-R XLE Premium 5 weeks ago and I can honestly say this vehicle proved beyond all of me expectations. It is very peppy and has all the safety features that you can imagine. it is very sporty and although it only has a 4 cylinder in it I have had many people ask if it has a V6 or V8 because of the style, looks like a mean clean machine. I was looking for a smaller vehicle and good gas mileage when I saw this crossover and took it for a test drive it was my calling. The staff, sales and service departments at Toyota Chatham were very knowledgeable polite and took time to spend with me to discuss all the features and service dates that I would require. When I am driving down the road it turns a lot of heads it is a different breed and in a class all its own, I have been telling everyone I meet on how much I enjoy it, I went on a 3.5 hour trip and the seats are vey comfortable, this is one great vehicle. Bob Campbell and their stall should be commended on a great job that they do. Sincerely - Ed.
Amazing staffs and very helpful throughout the whole purchasing process
I had a test drive scheduled and had to cancel and they team at ToyotaTown were very helpful and understanding and found another time for me to test drive a new Rav4. When I arrived they were very pleasant and professional and provided all of the details and pricing, nothing hidden or extra. The test drive was very well conducted and informative and I was even able to test drive a second vehicle to compare and help me make my choice. I did not end up purchasing from this dealership as another provided a lower quote through Unhaggle, but I would easily go back to ToyotaTown again while shopping for a new car or for parts/service.
There was no pressure to come in and the salesperson called to follow up and respected our decision to take some time.
Great service no pressure in buying.They worked hard to make a very good deal.Very professional.
The buying experience was excellent. Nicole Levasseur did a great job for us.
My wife and I recently visited Toyota Town after suddenly writing off our only vehicle. We were lucky enough to deal with Justin Maki: he was very knowledgeable and friendly and patient in answering all of our questions. At the time of our visit we had just started looking for car and considered shopping around at some other dealerships, but there was really no need for that after Justin found us the perfect vehicle for our needs. We felt confident with Justin that the Corolla was the car for us and promptly bought it. We highly recommend Justin and Toyota Town to everybody.
Jason goes out of his way to make sure your experience at Toyota Town is a good one. My engine light was on and he took me in right away without an appointment, had the problem diagnosed, ordered the part and had me back in the next day to repair my vehicle. He explained everything and I was in my way. Thank you Jason!
From check in to the final payment the Toyota Town team treated me very well. I live on the east side of London. The only reason I drive 25 minutes to get my truck serviced is because the Toyota Town crew have always gone over-and-above to make sure my truck and I are happy. The techs knew how to fix my truck and when they forgot to have it washed, the service desk quickly washed it before I left. The sales team was also polite while I waited in a 2020 Tacoma for the wash to be completed.
Thanks everyone!!
Andrew Gale
This dealership is a great place to visit if you are looking for a new vehicle ! It's a friendly and relaxed environment, the sales people are supportive, welcoming and they do not force or push you on your decision. They take time to walk you through the entire process, with a professional manner.
I dealt with Kevin, and I cannot sing his praises enough!!!!
Honestly, if you do go to Toyota Town, try to ask to speak to Kevin! They guy really looks after his customers, he honestly went above and beyond for us and for the couple of years we have dealt with him, he has always worked hard to get us a honest and good deal! The guy is very transparent and hard working for his customers. He won't mess you around and respects your time.
The first time we dealt with Kevin,we were willing to drive two hours to meet with him because of how informative he was. The second time two years later, he made swapping out car the easiest process I have ever experienced!!!
Toyota Town really have your back when to get a vehicle from them! I would suggest considering their services for your next vehicle purchase!!!!
Oh and the finance guy Andre was an absolute pleasure to meet!
Thank you so much Toyota Town
I had a new set of Michelin LTX Tires installed, balanced and alignment corrected. My advisor, Peter was very prompt, courteous and professional. He came to see me when the work was completed and let me know the technician was road testing my Tundra. I recommend having work done on your Toyota at ToyotaTown.
Great sales staff, I said from the start please treat me with respect (don’t bs) be honest and fair and I will do the same. By the end of the 3 hour test ride of 2020 RAV4 and Camry I ended up purchasing the 2019 Avalon lol. I couldn’t resist with the price and add ons Vlad offered like rust proofing winter tires included with remote start and window tinting. Tom the sales rep. Young guy has lots to learn as I’m also in sales I offered some tips and device hopefully he sticks with the industry wish him much success.
We bought a rav 4 off Bryan, he was a wonderful sales person very friendly, knowledgeable, helpful and organized. However we will likely never buy from Toyota Town again because of their mediocre service. We bought the rust warranty for almost $1000 which included a undercoat, upon getting the car home after delivery I look at the quality of the job the techs did and it was done very poorly, plenty of spots missed such as corners and out of the way areas, definitely not a "get what you pay for job" in a negative way. If you get your car undercoated I highly recommend double checking their work (sad I have to say that about a professional company). When my wife went to pick the car up after returning it to get it re undercoated they lost the keys to the car and had no idea who my wife was or that the car was even there, even tho she called an hour before to confirm it was done. It's very sad on the service department that they gave us this as a first impression as new customers. Will likely not be a repeat customer.
Mak gave me the best deal I could find. It was totally worth it to take the car from this location even I reside from Toronto. He was amazing in providing the assistance from start to end explaining about the doubts I had about my car. I would really recommend this place for buying a car. Amazing staff.
Hi,
Good place for servicing your car. Nice people and recommended. But sometimes the price for something can be a bit higher than expected. My wife asked to replaced a wiper insert ( small wiper) and was charged around $23.00 plus tax... Just for a little piece of rubber ? But maybe she should have asked....what will it cost me.... Car was quickly serviced... and free car wash :)
Toyota town has a wonderful staff. Everyone is so polite, kind and tell me all I need to know. I live closer to the Toyota on Fanshawe but you have given me such great service for 9 years, I would not change. Thanks. J. Browne
I had several service issues on my vehicle to get resolved over a period of several months. Jason DeFelice was my service advisor. He came highly recommended and in my experience was excellent through the complete process. Great communication and very competent. Will continue with Jason with respect to service in the future.
Went to Toyota Town to look into getting info of minivan. Was introduce to Justin Maki, the sales rep. Justin is a nice guy to deal with and very informative of our need. Unfortunately we didn't spent much time with him due to the store closing soon. He is not pushy at all and very pleasant to deal with.
I setup an appointment for my winter tire changeover plus an oil change. I planned to wait at the dealership because this shouldn't take too long. The service rep told me that I was overdue for a transmission fluid change, so I got that done too.
It took a little over 3 hours but this is a very busy time of the year at the dealership and food and coffee are available, so I was ok with that.
While waiting, I like to pick up a magazine that I wouldn't normally read and maybe learn a thing or two. The dealership had a good enough assortment to keep me occupied. Most people probably don't care about this, but I really appreciate a good magazine selection.
The staff were friendly and the bill seemed fair. I can't think of anything to quibble about so I am giving 5 stars.
Great service, pricey but then again it is a dealership. Jason is a very effective with his customer service. Very patient and explains everything well.
I am very pleased with the service of this company. We were able to get all information quickly and efficiently. We received over and above service from Monica Frankovich. She was able to do comparisons of vehicles and fully understood the knowledge of each vehicle. I was very impressed with her personable service and little extras tips that came along with her help. I would highly recommend going into see Monica if you are looking for an honest and very professional opinion when looking for a vehicle. I cannot wait to get into our new Toyota Highlander!
Recently purchased a Toyota CHR. Justin was amazing to work with. He did his homework and Located us a vehicle in Ontario. He went over all the details of the vehicle thoroughly. Did all the paperwork and showed us exactly what he had done. I would recommend Justin at Toyota town if someone is looking for a new or used vehicle.
I recently walked into Toyota Town looking for a car that met my needs. I was greeted by Monica, who was friendly, pleasant and funny. She took the time to hear what I was looking for and was able to shortlist some options. After needing time to think about my decision, Monica was great at following up and was able to source some other options in what I was looking for. She was patient and kind and not pushy at all throughout the whole process. She made car shopping so much fun
I always have a wonderful experience atToyota Town. Like myself they want the best for the safety of your vehicle they make suggestions and offer them at a reasonable prices. Thanks for all your help! I love my Toyota!
Really nice people. Offered competitive prices and credit advisor was able to approve us within the same day without any issues. Totally would recommend this dealership
As a younger female student, it’s always a little intimidating walking into a car dealership. After going to 3 different dealerships, Toyota town made the process of leasing my new corolla super easy! I did not feel pressured at all and my product advisor Geordie was up front and explained everything thoroughly throughout the entire process! Highly recommend them!
Service rep was helpful, professional and knows his job. Andy the driver was amazing, funny and best ride anywhere I have ever had! Everything was great and I feel safe knowing that my car is in good hands for all its maintenance and repairs. Your mechanics have never let me down. Thank you
I received excellent customer service when leasing my new Toyota Corolla from ToyotaTown. Monica is very knowledgeable and professional. She explained everything in detail about my new car and answered all my questions. Everything was done quickly and efficiently. Monica even followed up with me a few days later to make sure I was enjoying my new vehicle, truly exceptional service.
I spoke with Monica regarding a few models. I am not a car person but like to be informed on the features that matter to me. She did a great job of understanding what was important to me so she could show me models that were a fit for what I needed and she easily explained the features and benefits of each one.
Would highly reccomend talking to Monica at ToyotaTown any time you are thinking of purchasing a new vehicle. Really makes the selection process easy.
Took my Sienna van in for a second opinion at ToyotaTown as I had a recent bad experience with a local mechanic. They were able to see me quickly and get me back out on the road - I felt confident in the work they performed - they explained things well to me and my van is driving very well now. Thanks for the great service.
Monica has been such a pleasure to work with. She made sure I understood all of the details that go into trading in an old vehicle and helped me find exactly what I needed in a replacement. She has made this whole process a breeze and stress free. I would recommend working with Monica for your next new car to anyone!
Monica was AMAZING and very helpful! It was my first time financing my own car and she really took the time to make me feel comfortable. Monica answered all my questions without making me feel like there was any pressure. I recommend talking to her if you are looking at getting a new car!
I had a great experience purchasing a new vehicle at Toyota Town. Justin Maki was very helpful and knowledgeable and made the process very easy. I was also very happy with Andre De Coning. He went through all the warranty and financing options with me. He was very informative but never pushy. Both Andre and Justin got everything ready in time for me to pick up my new car before the weekend which was much appreciated. Overall it was a great experience!
Best customer service ever! Staff are super amazing and friendly, amazing people! When they are fixing your car, and say they'll be an hour, they really do mean only an hour. They also give coffees, which I appreciate forever and forever. Jason DeFelice is awesome! He explains what they are doing to my car incredibly well, and I understand. I am no car person either. All the staff are incredibly friendly, and you can joke with them. They are like family and friends you can talk to. they honestly deserve a raise, they all work so hard, and they are amazing at what they do. They need to be more appreciated.
I went to multiple dealerships in London and ToyotaTown had the best customer service. This was my first time buying a vehicle from a dealership and Gwen Jones did a great job at explaining the whole car buying process. She ensured that I knew all of the information with regards to the vehicle's history and answered all of my additional questions. Janine Feenstra also did a great job explaining the different warranty and upgrade options. Based on my experience with the customer service at ToyotaTown, I would highly recommend any of my friends or family to buy a car from this dealership.
Thank you Gwen and Janine for the great experience at ToyotaTown!
Monica was so much help while I was looking for a new vehicle. I gave her my price range and she came back to me with multiple vehicles. She is quick, efficient, and able to answer all of my questions. Amazing customer service!
Jason DeFelice did an exceptional job taking care of my car’s needs. He checked me in when someone else was supposed to, so I didn’t have to wait a long time. He called me personally to let me know what needed to be done, and found me the best possible prices for my maintenance. He went above and beyond to make my experience a good one!
We've had a great experience with ToyotaTown. We've purchased a couple of vehicles from here and have always been satisfied with their service. Gwen Jones has been phenomenal to deal with. She helped us purchase our first vehicle a few years ago and most recently with our new purchase. Both experiences were great, however this time around she and the team went beyond expectations to accommodate our needs. We recently welcomed our first son and had a few extra requests that Gwen and the rest of the team graciously accommodated. We wouldn't hesitate recommending Gwen to our family and friends, thank you Gwen!
I have been coming to Toyota-Town to buy new cars for 25 years, the sale services were always superior, so I kept coming to this dealership regardless of other Toyota dealerships being closer to my place. I was able to get a good deal every time and I was always treated with a great attitude, customer attention, courtesy, and respect. Justin was exceptional, he amazed me, that being so young, he was so good at his job, so professional, so customer oriented. I bought the new CH-R and however, I knew what I wanted and I was familiar with the car I selected, he managed to explain, highlight all advantages and recommend the options. I was also able to finalize a good deal this time. Thank you Justin, thank you Toyota-Town. Dariusz
I recently bought a 2017 Toyota Tacoma through Suzanne at Toyota Town London. My appointment was set up without any hiccups, and they were very accommodating with my schedule. The car was very clean for my test drive, and Suzanne showed me the truck features in a very thorough way. I purchased the vehicle that same day, and she made the entire process hassle free - I did not feel any pressure or obligation, which was very nice. Janine in finance went through all the details of the sale and warranties smoothly and was very patient.
Because I live in Toronto, I took the train in to pick up my truck. Suzanne even offered me a ride from the station. The truck was immaculate on arrival, and Suzanne made sure everything was up to snuff inside and out, and that I was totally satisfied.
Thank you everyone, especially Suzanne at Toyota Town :)
Came in to service my vehicle on June 3/19 and Amanda K. was beyond helpful with all my questions and concerns! She was very informative and honest about my issues and between her and the technician named Carlos, they went above and beyond to help me out. They deserve a shout out!!! Thank you!!
I've been a customer of Toyota town for fifteen years and in that time I've yet to be disappointed. The service department is first rate and what I consider to be a "stand out" for what a business should aspire to be. Great service and competent workmanship. My wife and I have leased ten vehicles in this period of time and have yet to have a negative experience. Toyota town is a model of a well run business and never forgets to put the customer first!
Great experience buying our van with Justin Maki. He went above to answer all our questions and ensure that we were happy with our choice. He was not pushy at all and was very knowledgeable of Toyota.
Toyota Town is an amazing dealership. Very friendly, clean and honest. Highly recommend going to them over others in the area.
Hi,
Best experience I have with dealers is Toyota Town. Everything is kept up to date and done on time. Service is the best hands down. I have had another car serviced from a GM dealer for my Buick and I had to explain to the Buick dealer what I needed done and what was due. Toyota Town, they are all over it and gave me better deals than I would get anywhere else.
Nothing but Toyota in the future.
Great work.
Brian Williams was very informative and helpful during my purchase of the Rav4. Brain did his utmost to ensure I understood all the features of the vehicle. When it came to do the actual paperwork, he helped me completely understand every fee and the whole process. I would recommend anyone to Brian.
Thanks again, Brian.
The service was just a simple change the tires from snow tires to summer tires. I found the cost of changing the tires was too high. There's a place in St. Thomas, ON that changes them for $20. Will consider going there when I have to change the summer tires to winter tires, unless you can find a better deal than $45.
I was interested in the Toyota Corolla. I found Gwen Jones to be very pleasant and very knowlegeable about the vehicle. She explained the features I was not familiar with and any questions I had she had no trouble answering.
She was also very informative about the different options for both buying and leasing.
It was a great experience with Justin Maki. He was super kind and helpful. He did not pressure me to buy a vehicle out of my price range. The used vehicles were a bit dirty on the inside, but I was assured they would be cleaned after purchase.
Service for my 85 Supra" - Dan Griffiths
I can't say enough positive things about my experience at ToyotaTown. I inherited my 85 Supra from my father-in-law, and for years he said he would only go to ToyotaTown to service this very special and quite rare automobile. Dealing with ToyotaTown for just over a year now has shown me why Bob placed such faith in them.
Joe Moniz and his team of service technicians are absolutely first class! They recognize the importance of this car to our family and the great care we've taken to restore this classic to her original condition. I won't let anyone else touch my 1985 Supra! Thank you Joe! Thank you ToyotaTown! I look forward to my next visit!
Dan Griffiths
P-Type 5-speed 2.8L
1985 Toyota Supra
Hi all , i want to share my experience with Toyota Town, London especially with sales man called Justin Maki , first of all i recommend any one who think to buy a Toyota car from this dealer to ask for this guy in person , he is awesome in everything and trust worthy and know exactly how to simplify the deal and make it easy to choose the right car that suits your need & help you to meet you budget in the same time. he will give you the right advise you need to make buying a car easy .
I had my vehicle serviced at ToyotaTown (and it's not even a Toyota) for regular maintenance and summer tires. Have been for over 10 years. Rob, the Service Advisor was excellent as so is the entire staff. I love that they have a few workstations with WIFI so you can work while waiting. They always make sure I am comfortable and have what I need. I bought my last two vehicles at Toyota mainly for the service, and I'm in the process of buying a third. Very much appreciate their transparency through the buying process. Thanks again for the great service...
I reached out this dealership and was put into contact with Alicia Mulcair. She was an absolute pleasure to work with. By far the most capable and personable sales person I have ever had the pleasure to deal with.
Problem rectified to my satisfaction
Jackie Vera was prompt and polite from the get go when I originally inquired about builds and prices. She was more than willing to work with me to find what was best for me personally, and never once tried to pressure me into anything I didn't want. This was my first time buying a new car and Toyota Town made it as easy as they could.
Their staff is great and I would recommend anyone that's looking for a car to go to them.
Purchased: 2014 Corolla LE
I highly recommend Toyota Town for anyone buying their first car. They really do take care of everything, and help you make educated choices about your vehicle. They also have connections to insurance companies that can get you great rates.
I'm very happy with my purchase :)
My husband and I had a great experience in purchasing a Corolla from Toyota Town. My SA was Nicole Levasseur who was very professional and knowledgeable. She knows the product inside and out and is committed to working with you to find the exact vehicle you are looking for. If you are looking for a long term sales relationship with Toyota, then Nicole is exactly who you should be contacting when you are considering a Toyota purchase in London. Needless to say that I am both relieved and pleased to have had such a positive experience.