We've purchased two vehicles from this dealership and would do so again.
An excellent, no pressure experience with Brantford Toyota.
Thank you Dakota!
Unprofessional service. Would not recommend.
I booked my first service appointment at this dealership two weeks ago. I was hoping that this would be the start of a long and positive relationship, but unfortunately my first experience was negative one.
I was told that there were two recalls that they could take care of in a 2 hour window and I took 3 hours out of my busy work day to make this appointment happen. When I returned to pick up my truck, I was told they didn't have the parts for one of the recalls and that I would need to come back. There was no mention of this even being a possibility until I came to pick it up. A simple heads up when I booked the appointment would have prevented the issue, but it was clear the service rep had not done his homework in this case.
In my mind, this is complete disregard for my time as a customer. Brantford Toyota must have lots of customers if they can pull crap like this, but I will not be one of them going forward. Why they would treat a 1st time customer like this is beyond me. It was a tremendous opportunity for them to win me over as return customer over the years. Instead, they now have a complaint for others to consider.
I suggest you avoid this dealership next time you need your Toyota serviced.
Bought a Corolla a few weeks ago. We added some accessories, including tinted windows. We were promised the car on July 23. They called and said tint wasn't done, can we pick up the car on July 28. When we came in, the tint still wasn't done, and we had to reschedule AGAIN. We scheduled for today, August 14, four weeks after buying the car. A loaner car was promised to us to use while ours is getting tinted and THAT wasn't ready! Pretty disappointed in the level of customer service these guys are providing.
I went there because they have many Toyota corolla cars to pick. Gus went through all cars and advised me professionally. I bought the car that he recommended, and I have been enjoying driving around with this car. The whole Brant Ford Toyota team responses very fast should any concerns arise. Consequently, I will recommend Brant Ford Toyota dealership to anyone.
I went there looking at my options to buy, sales man was great! he wasn't pushy, he was helpful, patient, really fun to talk to, even after he called the next day to follow through and I told him that we decided on another vehicle he was very under standing. Other staff where great as well! The only thing that I don't like is the strobe light that is always on at night.
We recently purchased a pre-owned car from Gus, and we are beyond happy with our car. The service at Brantford Toyota was top notch. An honest/ no pressure dealership invested in their community.
Kudos to the service department, especially Caleb who exhibits exceptional customer service and an exemplary work ethic. He definitely goes above and beyond!
Very good experience during my car search. Was quick to respond to my needs and was not pushy in their car sales - they carry a good brand of vehicle and let the cars talk for themselves. They are completely compliant with current public health guidelines and made shopping there an easy and good choice. They have convinced me to buy a Toyota after years of Honda. Certainly would recommend for anyone interested in a quality used vehicle and superior customer service.
Great service, Dakota was very personable, and professional. I would expect that buying a car for this gentleman would be an amazing experience.
Dissatisfied with post purchase experience
First things first, Toyota make amazing vehicles, I absolutely adore my Tacoma. My family have bought Toyota vehicles for over 20 years and still have our first one
My issue is with the dealership itself. I’m a young professional and look my age (early 20s)
I was not taken seriously at first and felt a burden on the sales rep.
On delivery of the vehicle, it was missing mud flaps and was told they would be in. This was in November 2019. I have since reached out twice regarding the issue and the second time they said they would contact me about the parts.
It’s now June 2020 and it’s been radio silence.
Overall, great vehicles but definitely push to have everything that’s supposed to be included (maybe even taken off another vehicle) or else you may never get it
My wife and I were very impressed by the level of professionalism here! Our salesperson Jeff was great and went above and beyond! Everyone we interacted with was very helpful .
Dakota was fantastic! Very professional and accommodating to my needs looking for a vehicle. Extremely friendly and explained everything I needed to know about the vehicle/taxes/payments that suited me. Would recommend Brantford Toyota to anyone car shopping.
Always feel good going there. Kevin best salesmen ever. Got 2 cars from him will never go anywhere else. The service department excellent
We had exceptional service with Gus D when we purchased our vehicle on March 14 2020
We have purchased/leased a lot of vehicles in our time, and we both walked away from this purchase, both agreeing, this was by far the best car shopping experience.
From the first point of contact, Gus made us feel comfortable, was very informative, transparent and answered all of our questions with a smile.
Many other salespeople we have dealt with prior to Gus, their only objective was to get the sale. Gus on the other hand, treated us like family and delivered a very professional and incredible service
Gus will be seeing us again for our next car purchase and we will definitely recommend him to our friends and family
quality used cars, reasonable prices, friendly attentive staff, AWESOME COFFEE MACHINE!!!!
We had a great experience at Brantford Toyota. We dealt with Gus in sales and he was excellent. No pressure, worked with our budget to find us the best value possible. Thank you Gus and the great team at Brantford Toyota. I recommend this dealership to everyone.
As you can see, I have added the proof of this dealerships lack of ability to honour such marketing, that they have placed on their local website! These pictures are of the sales associate’s computer, in her office.
When my husband and I went in to receive this incredible deal, as we had been watching the market, for a number of months, regarding the Rav4, the sales associate struggled to meet the numbers, which I had gotten right off of their local website, the evening prior, which my husband and I drove over an hour, one-way, to receive (they were well aware of our travels in also).. she approached the Finance Manager, who came in and stated that it was a “marketing error, we hire an external marketing company to handle all of our marketing, they must have switched the Corolla and RAV4 pricing, by accident” he stated that he would “honour” a deal and get us “cost” of the vehicle and that he was going to “do us a favour”..? Long story short, we were in a few months prior and the number then was $15 less bi-weekly, then the “favour” he had performed. He gave us some sob story, about how they “won’t make any money if we honour this error”.. So us as the loyal customer and consumer (at this time- Toyota owner) were supposed to just sit back and not hold a large franchise company accountable, for advertising a certain price and then not honouring that price?! These places need to be held more accountable! This was disgusting and disheartening, as a then loyal Toyota customer and consumer! This happened on a weekend, so the GM was not in. The most horrendous part was that the financial manager and the sales associate swore up and down that they would be connecting with the GM on Monday and that I would be receiving a call from him, to rectify this.. We never received any form of communication, from this dealership and every time I called, to connect with the GM, I was hung up on, once transferred, three times!! That’s no coincidence.. As a dealership, you should all be ashamed!! How many people has this happened to?! Awful customer service, lack of ability to honour their marketed deals and rebates, lack of ability to rectify a horrible customer experience-based on THEIR error, lack of trust and honesty!! I’m happy to say that I traded in my Toyota, for an entirely different make of vehicle because I will not pay thousands, into a company, that I CANNOT trust! This dealership left a horrid taste in my mouth, regarding the Toyota brand, as a whole. If you absolutely want to do business with Toyota, I would steer very clear of this dealership! Ps. I have filed two full complaints with Toyota Canada and will be placing a formal complaint, with the BBB! Shame on you!!
*In response, to the deceitful response below; that’s all incorrect, the price was NOT listed by Toyota Canada, it was listed by your “outsider local marketing company”, according to your financial manager and is based on Toyota Canada’s pricing recommendations. As I’m sure you already know, but to provide transparency to the readers, different Toyota dealerships have different fees and administrative costs/freight fees etc., thus the pricing recommendation, as each site is independently owned. It is YOUR responsibility, to honour what is published/marketed, linked to your dealership and the Toyota brand, period! I did not “agree” to those numbers, what I intended to agree to was what was advertised and displayed on your local Toyota website, which you will see is displayed on your sales associate’s computer, please refer to the attached pictures, for your reference. You’re incorrect and misleading response is a direct reflection of your dealership/customer service and the proof that your dealership lacks not only very basic business skills, but also respect/honesty/genuinity, for your customers, the surrounding community and the Toyota brand. It’s also very interesting to me that you waited until I posted my honest experience (so that others don’t fall victim), on Google, regarding your site, to provide me a response.. You should be embarrassed.
I emailed Craig (from Sales) ahead of time with what I was looking for after researching our new vehicle online. He was fully prepared, completely helpful and best of all - fast. Less than a week later, we're driving home in our new family vehicle. Thanks!
I've been in many dealerships in Ontario and I can tell that this is the best service and customer-oriented one. You don't feel pushed by any salesman, they are willing to help with your needs. After looking around for many Toyota dealerships and options I chose this one because they gave us a great deal, customer service was awesome, the delivery was amazing since they instruct you how the gadgets work. Also, they have a great rewards program. I'm very happy with my purchase. Btw, this is not a paid review. 100% recommended.
Had a flat tire today and Brantford Toyota did everything possible to help me get back on the road. Service was great but the service people were even greater! Highly recommend this wonderful car dealership.
I went to get my brakes fixed for my Father's car. They had it all day and did not call to notify they didnt have the part and hadn't started the job. They quoted me almost $2200. When I was shocked and looked into a secondary quote they suddenly had a cheaper option not mentioned previously. They also charged me $70 just to tell me my brakes needed to be done. Which was the reason for bringing the car in the first place. I would recommend going else where to avoid getting soaked. I will definitely advise my Father to go elsewhere in the future.
Great prices, amazing people! I had a very good experience working with Jeff Young to buy my first vehicle. He accommodated me and answered all my questions promptly through email, text, or call. I was able to be in and out of the dealership in 2 hours after all the discussions before hand and I travelled 6 hours to buy the best vehicle for me! 10/10 would recommend!
Best experience I’ve had buying a new car...the Brantford team from sales to finance were energetic and passionate about the product and making you feel confident and informed about a car that suited you.
Great time...great people!!
My experience as a first time, brand new, car owner was great. All my questions and concerns were answered and addressed. Everyone was very professional. Jeff even came to pick me up to get my new car....talk about above and beyond. Thanks for everything and look forward to doing business with you all again in the future!
Me and my significant other walked into the store searching for a new car. Kevin immediately approached us and asked if we needed help. Within 10 minutes, we picked out our car and he stated he would have it shipped within a couple days. We received amazing customer service, Kevin was unbelievably helpful. When we went to pick up our car, Kevin had told them to put our winter tires on prior to pick up (SUPER HELPFUL) thank you. Away we went, it was the easiest and fastest process we could have experienced. I highly recommend Kevin. Thank you Brantford Toyota.
Bought my first Toyota of my life after I had shopped around to other Toyota dealerships and finally stopped in Brantford and got a great deal. Dakota was the salesperson and I was pleased that he was patient with my questions and even gave me a thank you gift. Just went for my first oil change and that experience was also great. So happy with my car!
I recently visited Brantford Toyota to renew my third leased vehicle from this dealership. Again the Sales staff " Gus" showed me the knowledge , skill and ability to help me select a vehicle that meets my needs. "Drew" made the financial part of my transaction go seamless. These two individuals have shown the professionalism and interpersonal skills to make this a effortless and rewarding experience for me as the customer. i strongly recommend anyone to purchase from brantford Toyota
Just picked up our 2020 Corolla SE today. Outstanding service from Kevin M. 23 year relationship, 8 vehicles, the most recent the best yet. 12/10 rating for the Corolla and excellent delivery. Cheers
Best car experience I have had. I went to two other Toyota dealers with terrible customer service. I then went to Brantford Toyota and it was like night and day. They made it easy and gave me the best deal possible. Jack was my sales rep and was not only very knowledgeable but a kind person through the process. I would highly recommend Branford Toyota!
Thanks Jack, Drew and the entire staff!
I had the pleasure of being referred to Dakota for my first car shopping experience. He answered a ton of questions, did a great job in showcasing a car I was originally interested in, and did his best to accommodate me when I had changed my mind on which car I was interested in. He offered by far the best price and trade-in value. Unfortunately the car I was looking at was experiencing a world wide shortage so I was not able to make the purchase but Dakota was very understanding throughout. I would highly recommend him for anyone looking to get a Toyota.
I cannot say enough in favor of Brantford Toyota. Product Advisor, Craig Kuehn, made the buying experience a most pleasurable one. And, it doesn't end there! Any questions or problems I have are always immediately dealt with. The service departments professionalism in maintaining my vehicle puts my mind at ease. Thank you, Brantford Toyota.
Three years after I wrote the above review, I am still so pleased with the quality of service and how I am treated as a customer. I can't imagine there being a better Toyota dealership. Thank you Shannon, Caleb, and Matt in the service department. They are true pleasure to deal with. Thanks people.
Drew, Jeff and Andrea were wonderful.
I have in the past used another Toyota dealership
And was thrilled with my experience. Thankfully
This was much better and moving forward will
Be using The Brantford Toyota team again.
A great big thank you to Dakota, Goose, and Drew. Brantford Toyota is a 'class act'! Dakota is an excellent "Product Advisor" and the experience in buying a car from him restores my faith in purchasing a car from a dealership. He was always quick to correspond via email, text, or the telephone. He was kind, extremely courteous, patient with all the questions, and had answers. I can only really recall one other time when purchasing a vehicle was so enjoyable! Thank you so much Dakota!! Appreciate to Goose and Drew and your efforts in sealing the deal!!
If anyone is looking to purchase a new or used vehicle I highly recommend you visit Brantford Toyota!!
Thank you Jeff Young for our new 2020 Corolla XSE! Jeff provided us with a great purchasing experience and gave us some different options that were within our budget. We had some issues with the window tinting when we got home, but Jeff was speedy with his responses and worked with the Service Department to get our issue rectified.
Many thanks to Garnet and Marcy.
Garnet is a very honest and ethical Salesperson. He provide exceptional service and customer focused. He also educated me on OMVIC policies and how it protects the consumer.
Marcy provided excellent financial services. She catered to my financial profile and was able keep my payments within my budget.
Thank you Brantford Toyota for making my car purchase quick and easy.
Just got a 2019 Corolla and couldn't be happier. I went to Upper James Toyota before going here, and vowed not to buy a new car yet because of the way I was treated there. When I went into Brantford Toyota, I was greeted by Gus, who took the time to sit with me and my mom and show us all of our options. The treatment we recieved at Brantford Toyota was wonderful and from him as well as the rest of the team that helped me with Leasing my very first car. I'm ecstatic about the car and look forward to working with Gus and the team again in the future. Will definitely be recommending Brantford Toyota over Upper James in the future and will be referring family and friends to Gus!
I'm very happy with the service everybody was very nice and helpful to me. I'm a immigrant waiting to become a permanent resident. I have a full time job, work very hard and pay my taxes. Most car companies would not help me but Drew Norris treated me with respect. With all the bs I'm going though in this beautiful country Brantford Toyota team make me very happy I would recommend them to anybody and everybody. I love my car thank you very much Toyota.
Many thanks to Jack for his great customer service! I recently purchased a 2019 Corolla and was very impressed with the whole experience. Jack was more than helpful and a pleasure to work with. I will be recommending Jack to friends and family in need of a new vehicle. Thanks again!
I’ve bought 3 cars through Gus. Best salesman I’ve ever had the pleasure of dealing with. We are very happy with our van and our car buying experience. Won’t buy a Toyota from anywhere else.
For reasons I won't go into I would rather get a root canal than a new car. I've always found it to be a horrible experience...until now. Dealing with Gus at Toyota was easy and not stressful. He was very patient and nice. I will definitely go back to Gus and Toyota to buy my next vehicle.
What a pleasant experience purchasing my new vehicle from Brantford Toyota. Dakota is a bright young salesman and a pleasure to work with. Trust me if you live out of town its worth the drive to Brantford!
I just picked up my brand new 2019 Highlander. Best price, awesome experience and I couldn't be happier. Everyone at Brantford Toyota was extremely friendly. My product advisor Jeff Young was very helpful and knowledgeable. Jeff answered all of my questions, showing me how to use the safety features and made my purchase an enjoyable one including a great deal! I definitely recommend Brantford Toyota to everyone.
My wife and I would like to take this time to say how much of a great experience it was working with Mark Tucker.
We have never met anyone more knowledgeable.
We were never pressured at any point!
He is patient and genuinely cares!
We would highly recommend working with Mark. You wouldn’t be disappointed whether you purchase or not.
Tammy and Tony
We just bought a used van a couple weeks ago and Jeff handled our sale. Everything went smooth and their team was very friendly and helpful. I’ve only ever bought through private lots before and have had a lot of negetive experiences and this was a night and day difference. I definitely recommend this dealer and Jeff and his team will take great care of you.
Absolutely amazing experience with Tim Campbell and the staff today at Brantford Toyota. After looking into purchasing a new Tacoma for some time, the staff were knowledgable and extremely friendly. Making sure I knew everything I needed to know before setting foot in the vehicle. I really appreciated that, and I'll be sure to send any potential Toyota buyers their way!
Bought two vehicles from this dealership. Both times from Salesman Jeff. Both he and his boss went above and beyond. I found a small pit in the windshield, brought it to their attention AFTER signing the purchase agreement. They offered to replace the window with a brand new Toyota windshield. They even covered labour.. I have already recommended them to family and friends and now to you!
Tried contacting the service desk numerous times today was put on hold for 10 minutes three times before being forwarded to you an auto sales voicemail and asked that somebody returned my call re-booking a service appointment then talk to switchboard about having them return my call also she took my name phone number and said she’d have them call me right back regarding an appointment for my service as she said they were busy on lunch and you’re busy with customers picking up vehicles so I waited I just happened to work in Cambridge not far from the Cambridge Toyota dealership which I contacted when nobody really turned my calls was able to get in first thing tomorrow morning for my appointment this is happened to me all three times of my service that I needed to have my car and I will not be returning to Brantford Toyota As well as not recommending Brantford Toyota to any of my friends if you want good service Cambridge Toyota was the best for me
From the moment I first called this dealership to inquire about a used car I had seen on their web site to the actual time that I was picked up at the train station (I live in London) to get my new ride that I purchased, site unseen, I was treated with great respect and genuine friendship by super salesman, Garnet Walter. I must also mention the clean-up staff in the service department. They did an outstanding job on making my used 2015 Kia Soul look brand new! Most impressive! And what a fair deal I got from everyone involved in my purchase...a five star class act indeed!
Can I give Brantford Toyota 10 Stars?
I have been bringing my vehicles to Brantford Toyota for the last several year for servicing.
Each and every time all the staff exceed my expectations. You can feel Confident that you and your vehicle will be treated with exceptional quality. They are very accommodating with appointment times. Plus, the coffee is great!
Jack the shuttle driver is very helpful and reliable. I always feel safe when he’s at the wheel.
Brantford Toyota’s team is hands down the best in business!!!!
I have just completed the best car buying experience I have ever had! Salesman Dakota Bourke presented as patient, knowledgeable, and invested in my process. His 'no hard sell' manner was a welcomed change to my past car buying events. I highly recommend your working with him. Toyota Brantford dealership is a friendly place to do business; from the sweet receptionist who keeps the coffee fresh to Eric in finance, Goose and Sales Manager Chris. Check them out, you won't be disappointed! B. Vandyk
I recently traded in a 2017 Avalon Limited with less than 17,00 km to purchase a new 2019 Avalon Limited. Garnet , the sales rep, was exceptional and his sincerity made me confidence that I was bring treated fairly and given a good deal on my purchase. When asking about the value of optional things for the car his opinions helped me to purchase the features that best met my needs. I highly recommend this dealership since I was treated to honestly.
Just bought a used vehicle. Kevin my salesperson was top notch. Keep telling my wife she should have come with me because she would have loved him too. Relaxed and no pressure. They went the full distance with a few wrinkles I caused. Entirely fair value on my trade. Kevin, Goose, and Eric were exceptional. Would recommend.