Car service - Broken Windshield
I went for car servicing in Attrell Toyota last week (11th Aug 2020). No car checks were made and some guy took the car and parked it.
After my car was serviced, they call me and asked to pay me the dues and handed over they key. When i went to the car I realized that my windshield is cracked. I talked to the lady but she said it was already broken. She then redirected me to service manager Joe Borello.
I waited for sometime and then service manager without talking anything, shows me the cctv footage and told me 'See its already broken when you arrived'. After looking at it, I told him that 'Its sun glare in the camera, which is in crescent shape but the crack on my windshield is like a zigzag. There is no crack'
I asked him to see the crack on the windshield but then he argued that its because of the small stones and it happens every time. I told him that it was not there when I got my car to service and its your responsibility. He very rudely responded 'we will not do anything, take your car out of the premise, do whatever you want, I don't care'. He than turned back and went off.
I then asked the lady at the reception to meet the dealer principal but she said he is not there and then pointed me to someone else. I am not sure who that person was, I told him everything and then he asked me to wait. He talked to few guys and came back. He also talked to me in the same tone and told that its was already there. I then told him that in cctv footage the crack is not there, to which he responded 'Go claim it with your insurance, it happens everyday. My wife also had the same thing. She claimed it from them'.
I have no option and then I came back. I wrote an email to General Manager John Attrell raising my concerns but its been more that a week, I haven't received any response from anyone. I also followed up but still no answer.
I have never imagined the kind of service/response and unprofessional behavior from the team. I would not recommend anyone to service there car from them.
Very busy dealership taking the customers very casual and for granted,
Judging the people by their appearance, not willing to discuss the deal winning details, they know they are selling a good range of vehicles but have forgotten that they are not the only one. I visited to finance 2020 Rav 4, but they seemed more interested in selling highlander. I wouldn't recommend if you want to make an informed , value for money purchase.
Good staff, simple, straightforward, and efficient
This place was really crowded when I went. The sales guy came after 30 minutes I requested to receptionist for help. The sales person was with bad attitude. Not a single information about the features he mentioned. It was like if you have any questions only then I will answer. Anyways at the end it was their loss. I finalize my car from other Toyota dealership ...in future I will give another try To this place and expect they have better sales person
not bad experience but it can be different for individual
Very Bad and Pathetic. No one found interested in attending the customer
One of my cars was bought from this location and I was fine with the service that received in the Sales Department. I appreciated the fact that the agent was not pressuring us to buy a specific car or model. However, with the service department i had some discussions. Overall, 4.5 stars I believe that is the correct assessment.
They had a huge showroom and I was close to finalizing a deal but the offer was just not good enough. The dealership was clean and the staff was professional.
Visited the dealership the front desk reception staff were very friendly and welcomed us. Later we were welcomed by sales staff Mr. Kal Kundan . He was very knowledgeable took the time and explained all the options and the benefits of purchasing a new 2018 RAV4. My wife and I were impressed with the service , returned back two days from richmond hill and purchased the car. Next week took my cousin he too was impressed with the professionalism of mr. Kal Kundan he purchased a 2018 RAV4. Attrel Toyota should be proud to have a sales rep. Mr. Kal Kundan. Going forward we will recommend your dealership for my friends and relatives. Thanks Noel / Jacinta
Good experience .went in with a reasonable offer and got what i wanted. Vehicle was delivered on promised day.I bought a Toyota Rav4 from Attrell Toyota and deal with Vishal Sakroria. He was professional, Will definitely recommend him.
WHEN I WAS LOOK FOR A VEHICLE I DIDN'T HAVE A CLEAR IDEA WHAT TO BUY. DEEPAK AND VISHAL GUIDE ME TO BUY RAV 4 AND HELP ME A LOT.
Good experience. Went in with a reasonable offer and got what I wanted. The bonus was that the RAV4 that I purchased had a hood bra already. Car is really good. They set up a date immediately for an oil change etc. Pleasant people.
I bought a Subaru Forrester in Brampton. Sales Mary and manager Ky were terrific. John in service came on board to help as well. Great team!
Very accommodating
Great dealership to work with, never felt rushed and the sales person and the managers were all very easy to work with. Vehicle was delivered on promised day, overall was an extremely positive and pleasant experience, will definitely recommend them 100%
Very friendly and accomodating staff. I had sceduled an appointment at 9a.m. but was late due to the weather and the staff still accomodated mee. I had bought my camry from them in september and they have regularly followed up in regards for the care of the vehicle and ohr satisfaction. Mr.Bobby is a great assesst to them. You can just send an email and get your work done.
Thank you attrell toyota ! Wish u all a happy new year- komal pandya
They are not greedy. I have referred 2 people and this dealership did not lure my contacts into getting a car they didn't want just because they need one -to my understanding this dealership will always help you out!
I have been a customer twice and consistently they have treated me professionally. I thought I had reviewed this with the first car I got over a year ago, but am not sure -I dealt with Nayab Khan and he is always awesome. I had the pleasure of meeting Trent for the "KNOW YOUR TOYOTA NIGHT" and he was also very knowledgeable and funny during the whole session!
I've met some managers there too, some other staff. I look forward to continuing my business with them!
Thank you, TOYOTA!
I recently bought a car for my sister from Ryan Pinkerton at Attrell Toyota and the experience that we got from dealing with him is completely different from other dealerships. Out of all the dealerships we went Ryan was the only one that didnt focus on pricing. He made sure that the car that we were buying is the right one for us, answered all of our questions and also gave us a good deal!! it has been 6months now since we bought our car from Ryan and still to this day every time i have a question hes always there to help us out!! IF YOU ARE LOOKING TO BUY CAR DEFINITELY GO SEE RYAN!!
My boyfriend had a great experience at this dealership when he bought his Toyota Tacoma. A special thank you to the sales representative, Randy for showing him this truck and giving him a great deal. We would definitely recommend using this place and Randy!
When we bought our new vehicle last week our choice was a RAV4 and once again our choice to walk us through everything we needed to know to make that happen was Sales Associate Darren Lyons!
My wife and I have made Darren our choice when it comes to car buying for many years now because our experience with him has always been fabulous!
This time of course was no different!
Darren is like family. Again he made the car buying experience a very comfortable one, listening patiently and then speaking directly to any and all concerns or questions addressing them clearly.
Upon the vehicle's arrival he personally made sure we were familiar with the features both in and out and made time for any questions we had. Never felt rushed or pressured.
He is always our go to at Attrell and in fact has become a go to for our whole family over the years.
Thank you again Darren for all your help!
Ask for Darren you won't regret it!
Don’t take your vehicle to this dealership for a Detailing package! Service does not match detailing brochure. Company took my vehicle to another building where I watched them detail cars threw a fence. 100 Van Kirk drive right side of building. Payed to get my Highlander buffed but they just wash and wax. Very Poor service I went to speak to detail manager but he was not around. I Was approached by sketchy teenagers that tried to get me to leave the sight while my wife’s Highlander was getting vandalized. Teenagers were trying to get me to pay cash when I have already talked to workers at the dealership. My wife was very upset. I called the detail manager on phone all he said was I am sorry you feel that way please come by a next day so we can resolve your issue. NEVER AGAIN!
This is not a trustworthy dealership, company gets their employees to write positive reviews online so they can sell their service. And continue scamming customers. Not a pretty insight. I highly recommend taking your investment somewhere else.
Just purchased a used 2015 RAV4 and it was a positive experience. Purchasing a car is painful at best but Ryan Pinkerton was patient with us and worked within our budget. I definitely recommend working with Ryan as he was very honest, knowledgeable and professional. He answered all our questions and made the overall experience easy and comfortable.
Thank you Phil Attrell and Ryan for working with us and getting us a solid Toyota RAV4.
Always nice experience at Attrel. Bought new Camry in 2013 and always serviced there even my other Toyota too... Oil change loyalty program was best fifth oil change, please bring that loyalty program back
Most non professional company. Gave me service appointment and increased the price. I recommend confirming the prices before starting the job. They will quote in writing a price and will increase it at the time of service. Beware
Had an awesome experience with this dealers. Nayab khan, he goes above and beyond to satisfy the customers. I really appreciate and recommend anyone to reach him for any of the sales or leasing services.
I just brought my car to switch tires, not my first time at this Toyota Dealership but the SERVICE never changed... THE FRONT LINE TEAMS of Service Department are just EXCELLENT!!!!! no attitude problems, always
happy to serve the customers, even though they are swamp... the best Toyota Service EVER!!!!! great job to all the SERVICE ADVISORS!!!
I had a great experience purchasing my Toyota 2014 from Attrell Toyota. Sheila Yu was the marketing person that was with me all-through. I will like to say she is well trained and I will like to say she's really good at what she does. If i have to go there again. She will e the one. Thank you Sheila.
It was such a fun experience the customer service was amazing. It felt like there was no stress. Buying a vehicle can be a lot of things but usually fun is the one that we mostly don’t get to experience! Our Sales Rep Wai was amazing! Shal was our first point of contact! Smile and all she had already made us feel like we were with family! Go see them or anyone at the Attrell Location! You won’t regret it.
Got our TRD Pro here. Very happy to work with the salesperson. Very patient to answer your question. I email them around 10pm for a concern. They call me back right away. Professional services!
Had the best experience buying a car from here. Go see Ricky James if you want a honest, no pressure sales man. He explained everything and answered all my questions. I highly recommend you go see him. Thanks again Ricky.
Ryan you’re the best!!! Thanks for helping me out with the new car! Got a great deal. Definitely recommend
I went at their service center, and they didn't attend my car for almost 45 mins and came back later with labour charges of 1 hour which is almost $135,and after telling them that they did not attend my car on time and after having some words they reduced it to $65. Its a request to every customer kindly keep an eye on your car once you entered in their workshop.
My family came here to buy a new car. The experience was great.
We waited about a month for the car to come in, went to pick it up, and found it was a bit dirty inside. Strange. The best part was when we found that the odometer reading had at least 160km on it already??
After a bit of argument, they admitted to using OUR new car for other customers to test drive. Completely disrespectful, unprofessional, inappropriate, and even insulting for them to think that this was acceptable in any way. Save yourself some time and avoid their sketchy service.
Side note, if someone from this dealership is reading my comment and thinking about reaching out to me to explain their tardiness, don't bother. You all know what you did, and no amount of customer service can fix it.
Ryan took care of us. Definitely very attentive to our needs and concerns. Although we did have a lot of questions, he was very patient in explaining. It was a great experience! We were not forced to decide on anything, but we were given great information. Which is why we decided to purchase our vehicle at Attrell Toyota. Thanks for all your help Ryan!
staff are always pleasant to work with, spatially Jordan. He will sit down with you and actually help you make the best decisions going forward.
Thank you
Recently purchased a new vehicle from Attrell Toyota. Went in initially just looking for information and pricing, and was greatly accommodated. Did not feel pressured to make any decisions right away, this was even mentioned by our Sales Advisor. We were able to test drive without any issues! Once we had made a decision we came back in and we were well taken care of.
I would especially like to point out our Sales Advisor, Sonny, who made the overall experience very easy and comfortable! He went above and beyond, making sure he was always available for us! It was very easy communicating with him. Sonny demonstrated excellent customer service and made sure that all of our questions and concerns were answered and cleared!
We are extremely happy with the new vehicle and are so impressed with the over all experience with this dealership and the service provided by each individual we had contact with! I recommend this dealership, and Sonny as a sales advisor!
We went to 4 different Toyota dealerships and none of them could match the service we got here. Everyone wanted to help and were very patient with us. I was very indecisive so it took me a few visits to seal the deal but they were very welcoming with us. I would like to especially shout out Ryan Pinkerton, who was the sales rep that helped us from the start and closed out the deal for us. He was completely understanding and patient throughout the whole process and even though we were very unsure and took our time with it, he helped us without any hesitation. He helped us close out the deal and having bought our car from Attrell Toyota, I must say that i don't regret it whatsoever.
I honestly want to say my experience with Attrell Toyota was amazing from the first day I stepped inside till the day I picked up my car, they met all my needs and I’m absolutely happy with my purchase of my new Corolla. I really want to give a great thanks to Deepak because he made my experience great and I recommend him and his team member reg to each and every person who goes there to buy a car. Deep took time and explained everything as needed and makes you feel like you’ve made an excellent choice. I’ve called him after hours to ask a few questions and he’s always made time to answer. I’ve sent other people to him and they have all had a amazing experience like myself so he is definitely the guy to go to. I don’t know how to thank them but I really have to praise them for their amazing customer service skills. Please see them when you go there to buy a car!!!
Been to 3 different dealerships on same day and found Toyota's customer service the best. Polite staff, customer service is at best
Update: Now that I've had my Toyota over a year now, I am very disappointed with the Parts and Service departments. Customer service and sales folks remain the best without a doubt, however having your car fixed under warranty is a nightmare.
Worst Toyota dealership ever nobody cares about customer even if u roam there for 1 hour nobody comes to you for help. Very proudly , careless and disgusting attitude I would recommend it to buy from any other Toyota dealership in GTA there are lots of don’t put your self respect on stake and they are not even the cheapest in the market so why don’t waste time here
Andrew Attrell ; Business Manager. I received a call from the manager of Attrell Toyota who is extremely friendly, caring..and he personally sets up a date to deal with the rust issue of my car for me. Wow! So nice of him. It’s all a misunderstanding on the part of service department on the rust protection warranty. Thank goodness. Thanks again Andrew!!
Thank you Attrell toyota, again! You continue to run a professional and welcoming environment. My husband and I just purchased another vehicle from this location with the help of their salesman Randy. Randy offers terrific service. He is welcoming and well educated in what he does. We did not at all feel pressured to purchase a vehicle from him. He asked us what we were interested in and what its main purpose was for. He gave us multiple selection to pick from. Not only was he insightful he was helpful.
I know purchasing a vehicle for the first time can feel intimidating. I can vouch that this location and their saleaman Randy will help put you at ease.
Also, thank you to Ryan who took the time to help me find my wallet!
Apparently "management says" you need to commit to buying a $70k car before you even test drive it, according to "Sales Consultant" Jordan Russell. Poor and snobby service, these kids think they're selling Ferraris. Went to another Dealership and was able to test drive with no trouble.
Great sales customer service from Mr Wai. He did not rush in anything and took the time to explain every single detail about car I was interested in. I highly recommend this dealership
Showed up at 8am, needed an oil change, got an appt. For that day on a lucky cancellation. Wasn't expensive
Best dealership I've ever dealt with. Upfront and honest people. Thank you Chris!!!
Mr. Wai is amazing person, explained everything in detail. I highly recommend everyone. Ty
I’m posting this review to let you know what service manager job stands for. The gentleman name Mr. Joe how he handling the problem and solving the issue. Not to much time just few minutes over the phone done and plus flow up with customer feedback. Every dealer shop have one same person I don’t think so any problem. Last thing to say thank you Joe for your service and time.
Good people, I lease from them for a year and a half. I'm very happy with them.
Went there gave my resume for job interview and the service manger in not nice. He like cause if you accent not hiring you. And I went to classic Honda they hired me Honda Is way better the Toyota. Toyota sucks!
I went today to negotiate for a car and the sales rep went to get his manager and he asked for a deposit? You need a deposit to negotiate a price? Lol. I just got up and left. When I do get my Toyota, and two other places had cheaper price for the same thing, I will never bring my car here for service. What a bunch of Jokers.
Bought a 2019 rav4 here recently and we were helped by Sonny Rehan. By far one of the most welcoming and sincere car salesman we’ve met! He helped us out with every process in detail and was very patient with all our questions. Our whole process went very smoothly! Thank you!
Very happy with the customer service provided by the dealership. Sonny is by far the most knowledgeable and professional sales guy I came across after visiting 5 toyota dealerships. Thanks to Sunny and Sumeet for helping me purchase my car !
Ron Ali from Attrell Toyata was awesome! Great knowledge on paint correction. Great customer service, detailed our cars very fast! Highly recommended for all your car servicing needs.
Had a wonderful experience leasing a car for my mom. Randy was very helpful to us, he was honest and made sure to cater to all of our needs and answered our questions with no BS. Make sure to look for him to help you if you come to this place.
My First Experience with Toyota but really a pleasant one (I'm a big fan of Honda). Very nice, professional and helping staff. I'd definitely recommend a visit if you're looking for a Toyota. Thumbs up...👍
Sheela for hassle free car shopping.. today got my first car in Canada through her.. made the process simple and satisfying..
Never going to come to this location for parts and service ever again.
I cake for a routine service and inquired about quoting and purchasing a Remote Start add-on to my car. Sure enough I received the quote and schedule the date to install, two week from the day I inquired.
Due to a lack of experience, negligence or plain unawareness, the part wasn't ordered. I show up on the day of my appointment for my installation, go through the check-in process and everything. Only to be told a few minutes later that they don't have my part because duh, they hadn't ordered. The part is finally ordered and I pay the steep price up front and reschedule for a week later to it installed.
Fast forward a week later, I show up for my installation, they called and confirm the part had shipped and been received the day before. Great. I ask about the possibility of any reduction in labour costs due to the fact that I'd been inconvenienced multiple times at this point to get this done over a miss on their part. I was assured they'd try to reach the one responsible, but because the rep that was there wasn't the one in charge of my order, she couldn't do it herself.
And instead of taking 2 hours as initially estimated when I got the quote, it ended up taking 4 and lo and behold, no discount applied.
They're not huge on pleasing their customers, but they're cordial about screwing you over and taking your money. If you have to go to a Toyota dealership, just go to Georgetown.
Always great service & value. Owned and operated by an awesome family. You can trust them without hesitation.
Good knowledgeable staff, amazing deals but please make sure to understand about every policy before buying a car. They keep you in dark while explaining some things. They play smart, but actually they should be fair with you. Especially the warranty and insurance procedures because they may say warranty and insurance covers everything, it really does not mean it will. If possible, record their words so you could clarify stuff later on with the dealers. Well, I must say they will guide you good to buy a car but will make you spend extra on add on's. So make sure to clarify first and then proceed. I myself have suffered in a way I can't explain but I got a great car, its just the warranty and insurance that does not cover most parts of car as they say it will. All the best! 😊
Great customer satisfaction..they will work a deal out for you...manveer and hammad your team work is doing a massive impact of customers walking in..."Kind words do not cost much. Yet they accomplish much."
I recently bought a Toyota Corolla from Attrell Toyota and dealt with Chris Bartello. Chris ensured the entire process was smooth and easy from the test drive to the final sale. He was professional, knowledgable and very easy to talk to. His customer service skills are top notch and he was always available either in person or over the phone to answer all my questions and concerns leading up to the the final purchase. I had a great and positive experience buying my car thanks to Chris and I would definitely recommend him at Attrell Toyota.
Our family has chosen Attrell Toyota for many years. The number one reason is the character and integrity of the employees. We trust them as they have consistently treated us with respect and we find that everyone we speak to goes above and beyond the call to help. We recently replaced our vehicle and our situation and needs were handled with care and concern. We felt we could ask any and all questions and Phil Attrell and Andrew Attrell took extra care in listening and explaining all our options and helped us make an informed and non-pressured decision. We can highly recommend Attrell Toyota as the kind of business that understands how to treat its customers and one that will earn your confidence and allow you to drive their vehicles with pride.
I had my eye on the Scion FRS from the first moment I saw it on the road. After my hubby and I picked up his Ram from the dealership (just around the corner from Attrell Toyota) I decided last minute to drive down the road and check out this sweet ride. As I drove into Toyota's parking lot, I saw this guy getting out of his car. When I got closer, we both smiled and relized that we knew each other from a little place called Yorkdale Mazda. Yes!, it was Bobby Chhabra who had started working at Toyota only a few days back. He immediately welcomed me and asked me how I was doing and so on. I told him that I was interested in the FRS and after we went for test drive I turned to him and said "Oooh Bobby, you just sold me another car!". Like always, he gave me a big smile showing those pearly whites of his :D I guess it was all meant to be! (at least that was my excuse...hehehe).
Attrell Toyota worked with me according to my needs and all the paperwork was done smoothly. I am very thankfull to have been in Bobby's hands once again. He is not only an amazing sales guy but also an awesome person that has been present in two of my greatest personal achievements. I highly recommed stopping by. They provide quality service and vehicles. Btw, FRS is tons of fun to drive, 200 HP, good on gas, handles curves beautifully, the standard features are unbelievable, and a sexy beast in whiteout ;)
***Many thanks Attrell Toyota & Bobby!!! Also, special thanks to Hammad (Finance) and Nikki (Reception) - Truly, Catalina Morales
Wow. Simply amazing. I called to schedule my appointment for an oil change and the service manager Joe was able to fit me in right away. Even though this was a routine visit, the Attrell team found things that I didn't even know were issues (ie burnt out light bulb, dirty air filter etc.) Great service, professional and timely. Thanks Attrell team.