I got a contact from Unhaggle and reached out the Sales person. While he was on leave, I was so glad to connect with the Sales Manager Michele MacMillan. She is very professional and so easy to work with. She was willing to negotiate at a fair quote and helped with the entire process of buying. I reached out to multiple dealerships before speaking to Michele but I could not find anyone as helpful and professional as her. She connected us to the sales person Hannah and she again went above and beyond to support us through the process. I will definitely recommend them as these things are a long term relationship.
The staff seem knowledgeable.
O'Regan's Toyota Kempt Road take a number approach for a saleperson didn't work for me, it felt like a grocery store check out lineup, though I did go back for two test drives. Friendly staff and claustrophobic showroom. Went to do a second test drive at O'Regan's Toyota Baker Drive and went on a 25 minute tour of their lot as the Saleperson couldn't locate the car. Then stopped at Truro Toyota lot on a rainy Saturday, Steve Robinson came outside and introduced himself, about three weeks later I bought the car from him. Kudo's go to the small dealers that know how to make a relationship work.
Went online & filled out an Unhaggle enquire for a vehicle
and was contacted within minutes by Ryan Hubley who arranged an appointment
Immediately and organized getting selected cars to test.
We tested a 2013 Toyota Camry and loved it as well as
the deal. Michelle in finance was helpful with advice on the
Best rust care. I recommend Ryan 100% to everyone
Good salesman. Was willing to negotiate and ended with an excellent deal for a brand new car. Thanks for the help, unhaggle!
I bought a used 2015 Corolla for $20000 6 months ago I only drove 10k km , I went to return the car and now it's worth $10000. Andre James was my sales man.
I had an insurance which included walkaway insurance I taught I could get rid of my car with that, but it only covers some of the stuff , not all your financial situation , I spend an extra $1500 for that, that's of no use for me, better save your money there .
Be careful while buying used cars , it could be more expensive than a new car. Always check the final price.
The biweekly payment is 26 payment each year , that's 130 times in 5 year term, 182 in 7 years , will have to make around 10 extra payment if we don't calculate the payment correct way.
Always ask for the total price rather than the biweekly payment , $7.5 each payment bi-weekly can bump up the total price by $1000. In a 5 year plan, ($5.5) bi-weekly can bump up ($1000) in a 7 year plan.
When buying used cars it's better to check the market price in car gurus or auto trader , it will give you a more accurate price. Also it's good to check online in different car dealers before you do to the dealer, because you will be excited to get the car and won't realise what you really need.
The biweekly is a small payment but you are paying for 5 years , that's a long time in your life, so take that step with soo much care, and do a lot of research YouTube has lot of vidios explaining this. Never let the dealership push you in this , they will speak like everything is in control but once the car is in your name you loose (30%) on the total price right when you drive out if the dealership.
I could have saved up to $5000 for this car if I had done my research and knew how biweekly payment work . I Hope no one else else would make this mistake and will save a couple of thousand dollars in their car purchase.
Updated: I had a very good experience with O'Regans Toyota Kempt Street location. Special thanks to Carl Butler and Denise Barkhouse. I would recommend Carl Butler as the best sales representative I have ever met. He made sure that I get the best deal. Wish u all the best guys!!
I had received a coupon of free oil change for first time. When I went to maintenance dept, they refused to accept the coupon. I had to make a complaint to higher management who then accepted my coupon and then offered apologies.
I really can honestly say this was my best experience buying a car. Keeping in mind it was going to be my first purchase, I was going in really nervous and overwhelmed. But luckily Toyota and everyone in there and the manager took care of me and made it a smooth experience. I was also lucky to have dealt with Tyler who is such an awesome person and I really recommend him to anyone thinking of getting a car. He was super friendly, flexible, and willing to fight for you. Thank you Toyota for everything. Amazing place!
Ryan in sales is a great person to work with, and Michelle (sales manager) really looks after you.
I purchased my second Tacoma from Valarie Steeves on January 9, 2021. My first Tacoma was 11 years old and still runs perfectly. I am very pleased with my new Tacoma which was made even better by the great service I received from Valarie. Valarie was a pleasure to deal with, very accommodating, very insightful and overall very helpful. For someone who is looking for a product advisor to make you feel comfortable about your purchase I highly recommend Valarie. Her lighthearted approach was very welcoming. Thanks so much Valarie!
We are a 3 vehicle household, all 3 different manufacturers. O'Reagans Lexus service is easily head and shoulders above the rest.
I wanted to thank Product Advisor, Abbas Hamza at O'Regan's Toyota for his excellent customer service in my recent vehicle purchase. I was in a time constraint to get into a new vehicle and Abbas went above and beyond to accomodate me. Thanks for making this a great experience!
Great experience at O'Regan's Toyota buying my first ever vehicle. Stuart was excellent - took the time to get to know what I wanted, and found me a beautiful used Rav4. Stuart answered my questions and made the process less nerve-racking. Thanks again, and I am loving my new car so far.
Worked with Andre James to secure a new 2020 4runner. Their customer service is second to none, very clear and open communication from all departments. Andre knew what I wanted and didn't hesitate to follow through. I will be back in the future.
Paul M is a great, professional, and knowledgeable sales team member. Highly recommend!
I was able to practically buy a vehicle while mostly in the comfort of my own home! They went above and beyond to get me in the SUV I really wanted! Michelle and Dennis get 5 stars in my books! I went to other dealerships and was treated like just a sale, this dealership wanted to make sure I was getting exactly what I wanted!
Best customer service ever. Sandy was very understanding and explained everything. He was considerate and helped me choose the best option for me.
We went to buy a car so we got an appointment with Abbas hamza he was a very nice he explained each and every single thing about the car. I really recommend if you go to Toyota Halifax ask for Abbas. Very good experience with him.
As first time car purchasers in Canada, we were told that Mr. Abbas Hamza from O'Regan's Toyota was the person to contact. Abbas took care of us in a friendly, caring and professional manner. His experience and guidance in all interfacing issues was critical in the decision making process. He kept our personal requirements in view at all times. Thank-you Abbas!
Warm welcome from Ms.Janessa, she is experienced to deal with customers. Very nice person.
I bought a year old Toyota Yaris from O'Regan's almost three years ago. Two weeks ago, I drove over the 100,000 km mark and, as Murphy's Law would have it, a few days later, the water pump blew out causing a coolant leak and three lights to come on (my thermometer, engine and battery). I was terrified that the repair was going to cost me a fortune. I took my car into O'Regan's to have it diagnosed and was told that usually you're done with the warranty once it's over that 100k mark. My luck turned around when the service dept called me to say that it was covered thanks to a 'good will clause' since it's just over the cut off for my warranty. They ordered the part and sadly, it was on backorder but I was promised a free rental if it was over a 10 day wait. I wasn't thrilled to be without a car for that long but realized it's no one's fault. The next day, the part showed up despite the backorder issue and a few hours later, I had my car back in perfect working order with no money exchanged. I love how the service dept works (roll into the bay, hand over the keys, driven home by shuttle or taxi courtesy of O'Regan's) and how up to date they keep you as things move along. This is how all car dealers and manufacturers should treat their customers. I was already a huge Toyota fan having had an Echo as well as a Matrix in the past. But I am officially an O'Regan's customer for life as well. I even told the folks at the counter how much I would love to work there because I believe in their business so much. I am so grateful.
Excellent service every time!
Rob Rubinger from sales & John Harkiolakis from Finance made our buying experience seamless. They were very quick in responding to my questions through phone calls and emails. Will highly recommend Rob and John to anyone who is looking for a new car. Thanks Rob and John for your great service and assistance :)
Full disclosure: I hate car shopping. It's the kind of thing I want to be finished with before I even start the process. If you're anything like me, when you think of a car salesman, what comes to mind is some shifty Honest Abe's type who is less interested in selling you a car and more interested in making a commission. It's stressful, because in the back of your mind, you're constantly wondering if this is actually going to work out, or if you're about to drive off the lot with a lemon you realistically can't justify the cost of.
Andre James is not that guy.
Here's the thing about Andre - O'Regan's might be who pays his bills, but as soon as you sit down at Andre's desk, he is 100% working for you. He spends the time to get to know you, your situation, and what you need from a vehicle. It is no secret that Andre's priority is making sure that YOU are successful in your car purchase, from test drive to delivery. The man doesn't overlook a single detail.
And John Harkiolakis? My guy. What a breeze to deal with. Again, John is someone who is committed to making sure that the financial side of a car purchase is a sustainable situation for you. He left no stone unturned in order to make sure I could complete my trade-in and sign a contract.
Between these two, I drove off the lot in a vehicle that's a great fit, a payment that works in my budget, and a good feeling about the huge financial decision I'd just made. As long as I'm living in Halifax, I won't be going to anyone else when the time comes to trade my ride in again. Thanks fellas!
Full disclosure: I hate car shopping. It's the kind of thing I want to be finished with before I even start the process. If you're anything like me, when you think of a car salesman, what comes to mind is some shifty Honest Abe's type who is less interested in selling you a car and more interested in making a commission. It's stressful, because in the back of your mind, you're constantly wondering if this is actually going to work out, or if you're about to drive off the lot with a lemon you realistically can't justify the cost of.
Andre James is not that guy.
Here's the thing about Andre - O'Regan's might be who pays his bills, but as soon as you sit down at Andre's desk, he is 100% working for you. He spends the time to get to know you, your situation, and what you need from a vehicle. It is no secret that Andre's priority is making sure that YOU are successful in your car purchase, from test drive to delivery. The man doesn't overlook a single detail.
And John Harkiolakis? My guy. What a breeze to deal with. Again, John is someone who is committed to making sure that the financial side of a car purchase is a sustainable situation for you. He left no stone unturned in order to make sure I could complete my trade-in and sign a contract.
Between these two, I drove off the lot in a vehicle that's a great fit, a payment that works in my budget, and a good feeling about the huge financial decision I'd just made. As long as I'm living in Halifax, I won't be going to anyone else when the time comes to trade my ride in again. Thanks fellas!
Great service. The guy I dealt with was very friendly and informative. Was very punctual and insured I was ready to go as soon as I arrived. I spent a total of 20 mins or so from when I arrived and left with my new vehicle. The vehicle itself is great and I totally recommend anyone who’s in the market for a Toyota go to oregans Toyota in Halifax and ask for Andre 👌
The service department is overpriced. They were $200 more expensive than the Dartmouth location (same ownership). They wanted to charge me $150 for a key that I found on amazing for $25...once I stated this to the service department they became very rude with me.
They were nice to me. Abas was upfront and easy to buy a car from, no games.
Janessa was great. We test drove a Rav4 and a Highlander, and discussed the various options. Janessa is a car enthusiast who definitely knows cars and was able to easily answer all of our questions. When we're ready to buy we will definitely buy from O'Regan's Toyota.
Helped my friend buy a great car and the guy even bought our dinner how nice lol
When the time came to trade in my bmw... I knew exactly who to call. Ryan Hubley is by far the number 1 salesman in Halifax/Nova Scotia/ Canada! He not only was patient for my entire buying experience, but was also extremely knowledgeable and enthusiastic about helping me get into a new Tacoma!
Went to look at a vehicle...
Very nice place!! Professional, classy staff.
Friendly service! Received the part ordered within 2 days, by email which was great because I don't have the best phone service.👍
I had a great experience with O'rgean's Toyota in Halifax. Their staff are lovely. Especially, Valerie Steeves and David Wiseman provided great service to me.
Excellent team spirit, as always! No complaints.
I originally had a 4 star.... but lower it due to a recent poor experience with service department . I received a call that service was needed to adjust/lubricate the brake pads and an additional charge of $66 after tax would be charged for brake maintenance for my sons car. It's only 66$, but when I asked about pad replacement it was identified it wasn't replacement but fixing the pad as it was stuck. The car has a maintenance package that covers all maintenance but wear items. I identified this to the customer service rep indicating this wasn't corrective maintenance. She replied that she could wave the cost this time but the next servicing I would need to pay. I paid the 66$ and left. If the parts don't fit correctly in a brand new car with original brakes this is a Toyota design issue.....hmmmm I wonder. This is a small example of what I could expect in future visits ... Thankfully this was a small bill not worthy of an argument. More feedback with later visits will result in future edits to the review.
Great service. Was fast and priced accordingly
Excellent dealership! I remember my folks getting their brand new Echo from here in 2005 and the staff treated us extremely well. Although we no longer have it, the car gave us no problems whatsoever. I'll definitely come back here if I ever need a Toyota! Thanks!
-Lorne
Go see Carl. He'll get you sorted with no nonsense. He was the ideal product advisor for my wife and I. Less than 24 hours after setting foot on the lot, we drove home in our new vehicle, more than happy with our decision. I would recommend anyone going to see Carl if you like someone who is straightforward. Thanks for all of your help and efforts!
Since I travel a lot. Energy efficiency is very important for me and Toyota got some amazing offering. I crossed the country 4 times by car and long long car rides have become somewhat painful with my current car that I bought brand new in 2014. Since it was my official first car, I learned that to try a car you have to drive it before like you drive it day to day. The service I received was exemplary! From the suspension layout, to the transmission, to the powertrain, to the seats and the composition of the front accoustic glass I have had a customer service that frankly didn't have when I bought My car in 2014. I didn't end up buying because I have more cars I need to try before making a sound decision. Competition in hybrids or PHEV is strong and the financing rate wasn't as good as others nor did I get a good deal on the financing with up front payments. They went ahead and gave me a quote on my car. Which was more or less what I expected. Since I own it and my car has been well kept the trade-in value compared to cost of keeping the car wasn't worth it. Thank you for your excellent service and I will definitely come back after trying a few other cars.
Valerie Steeves made my experience painless. I was given professional service up to, during and after the sale. Careful attention was given to answer all questions and she listened to my concerns. Thank you for a job well done, Valerie and O'Regan's Toyota.
Terrible experince. The salesman's was super pushy. Wouldn't talk final price instead of monthly payments despite my requests. Wanted me to sign my name to an offer when I was telling him, that besides the fact I would want to talk to my spouse first, I had only come in to get some numbers and ask some questions. Really mind boggling that a salesman would use tactics like that. I guess it works on some people which is scary. If I ever feel like buying a Toyota I'll be going to the Valley next time.
BUYER BEWARE: DO NOT bring your Toyota here to be serviced. Save yourself some money and headaches. Every time I visit here there is an issue. There is a serious communication problem within the service department and there is a lack of organizational commitment with the staff.
Had the car in to put on all-season tires, afterwards realizing something didn't feel right, I checked the tire pressure and all tires were overinflated to over 45psi. I have no confidence in this service centre and will not be returning.
Toyota has replied saying they would investigate, however I would have expected a higher quality of service in the first place.
I had great experience with O'Regan's Toyota Kemp Road, Halifax. where it started from great customer service from VAL. Val almost spent more than 2weeks to find me the right car for me. I am so happy i met the right person. I will recommend Val for good service.
How much fun was that? Abbas Hamza (Aka Tiger) Was on his A game for this sale. Says he can find me a truck too!
Myself and my wife went to pick up our new car from O'Regan's Toyota Kempt road today and we were overwhelmed by the services rendered to us by the mediators Ryan and Denise. Ryan and Denise took their time to explain everything to us thoroughly. Ryan, your services were excellent. I highly recommend this location to all others.
Ryan and Dave professionally and easily facilitated all the deal in no time. Their comprehensive responses to my quiries were just quite satisfactory. Ryan is an excellent mediator between the customer and business office. I highly recommend Kempt Road Toyota and Ryan- the best ever
An enjoyable place to visit. Nice showroom. Good food. Very nice service department. Possibly the nicest in the city, from both the technician and customer standpoint.
Had great service here. Super fast, super friendly. My sales rep Jucheng got me exactly what I wanted, and was super patient with all the questions I had. Would definitely recommend asking for him if you ever find yourself up there!
My wife and I each bought a vehicle from O'Regans Toyota at the same time: a 2016 RAV4 and a 2016 Prius. In the end, this was a case of many promises being made just to make a sale with no follow through.
First, we were both offered a special price of $399 +tax for Permaguard rustproofing. My wife received this without issue. When I went to pick up my car, however, they told me they could only offer $50 off. I told the salesperson Kyle Johnson who got us the discounted price in the first place and he merely referred me to Denise Barkhouse in finance. I told Denise what I had been offered and she re-iterated the $50 off offer. It wasn't until I advised her I would be speaking to the manager that she actually offered me the $399 deal (which I was promised by the salesperson).
Second, during the ordering of the vehicles I asked about a few accessories for my Prius. Mr. Johnson told me he could get me these parts at cost, "better yet, I can get them at MY cost" he said. When the parts arrived I compared his cost to the Toyota advertised price and the savings totalled $7. This was not the discount I had in mind when we spoke during the ordering of the car. More "make the sale" promises.
And finally, not a big deal but a customer request that any reputable organization would have taken seriously. Before my car even left Japan I informed Mr. Johnson numerous times that I did not want a dealer ID sticker applied to the car. On the day before I was to pick up the car I reminded him again. I picked up my keys on the day of the sale and went to get in my car. I looked at the back of the car and there was the dealer sticker. I phoned Mr. Johnson who told me he had told Toyota several times not to apply this sticker. I'm not sure what the truth of the matter is at this point. So, I had to waste my time driving up to Permashine myself to have this sticker removed.
The day I picked up my car I submitted the paperwork through Denise Barkhouse. She was very unfriendly, hardly made eye contact with me and seemed to just want me out of her office. Whether this was a result of me saying I would speak to her manager or not is unknown. When my wife picked up her car she was taken out to the vehicle, given a tour of the features, basically they rolled out the red carpet for her. When I picked up my car, I was given my keys and not even escorted to my car, let alone thanked for my purchase. And, to top it all off, I get to my car to find something not done that I had asked for numerous times.
This sums up my experience with O'Regans Toyota. This was the worst buying experience I have ever had with a dealership. What I have outlined highlights the unprofessionalism and lack of customer service from this dealership. My advice to anyone reading this, stay away from O'Regans Toyota and buy your vehicle from another dealership. They are not worth your time.
Best experience! Tom Richardson our sales rep made sure we got all that we needed in our price for our first car :)
Thanks to Dean Jones, we are very pleased with our Toyota purchase.
Also thanks being patient, when responding to my many many many questions, prior to our vehicle purchase, you responded promptly and with all the info I requested. At no time did we feel pressure to buy, very nice change. Thanks Dean.
Thanks Tom Richardson for your great service. Will refer friends and family to you.
Tom Richardson really made our experience with Toyota great!! He did a terrific job of taking our needs into consideration and providing great counsel about the vehicle which would suit our needs!