Just took delivery of a brand new vehicle and had a great post sales customer experience with Athanase Zouberakis. Also always had honest recommendations from their service department for my prior vehicle.
Thank you very much to Philippe Lord and Athnase Zouberakis who delivered our new vehicle to us yesterday. Everything was clear and well done and they were able to answer all of our questions!
Mr Dylan explained us all the vehicule information we needed to know. He knew very much his stuff ! Our sale rep, Mr Christian Garneau was also very good regarding the sale's contract and so on ! Very good place to buy Subaru's products !
Excellent service !
Phénicia gave an excellent service, perfect! It was really appreciated
Very good service getting a new crosstrek. Christian was very helpful throughout the whole process, and Dylan helped us finalize everything after a very thorough breakdown of all the car's features. Merci!
Excellent service ! Merci Dylan Duval
Very helpful and bubbly, took the time to show me plenty of new options and was very clear on the more important aspects.
Athanase Zouberakis gave me a 5 star service, would recommend to anyone looking to buy or lease a new Subaru! Also sale rep Christian offered me a very good service as well
I am a military member recently posted to Quebec with little French. The staff at Option helped me find my perfect car and accommodated my English. I’m forever grateful. Thank you!! Philippe, Jean-Simon and Nathalie. Merci beaucoup!!
Athanase Zouberakis was absolutely fantastic, fun and professional! Thank you!!
Very clear, thorough and detailed in every step of the vehicle buying and receiving process. Extremely happy with my purchase so far
Everything went well and the language barrier was no issue. We drove from Ottawa to pick up our vehicle and we were not disappointed. The vehicle was clean and fully loaded. Full gas tank, washer fluid and spotless from front to back.
The staff addressed a few minor issues we had with the paperwork and vehicle immediately. My wife and I feel we got a great deal and are happy to recommend this dealership. Cheers.
5th Subaru in a row and 2nd Ascent. I cross the city to have my car maintained there. Always good service.
I just bought a 2021 wrx here. At first there were big issues with my seller and my order, I was quite sad and deceived. But when I made it known to the director; he more than made it up to me and turned my whole order around :) as well as put a smile on my face :) ❤️❤️
I am very satisfied by the great service I received from all the members who worked with me as I bought my new vehicule.
Very professional and considerate, prioritizing long term client satisfaction. Cheers to Kevin, who was helping me. Definitely recommended.
Super customer service with Philippe Lapierre, was very attentive and super helpful would recommend to anyone looking for a new or used car !!!!! 100 % happy
A great experience . I'd recommend visiting Option Subaru if you're in the market for an AWD. My sales agent, M. Justin Lemire was helpful and very patient as I am not a francophone. Justin's advise and helpful input made sure I chose Option Subaru for my purchase. Four stars because I had to wait 48 hrs to get my car. Not their fault, COVID made scheduling hard to do.
Honestly the best service shop I've ever gone to. My husband and I were in the area from Ontario to go hiking for a week and our car decided it wanted to start smoking. We took it there right away to get looked at so we could still make it home and they were able to look at it the same day and attempted the repair the next day. I say attempt because it actually turned into a bigger job than expected so it took a few days for the part to come in but in the end they were then able to get us back on the road. Thankfully they were able to find us a courtesy car to use for a few days so our trip wasn't ruined. I was so impressed with the 3 service people I dealt with (Gabrièle, Kevin and Samuel). They were beyond amazing. When the car was first looked at Gabrièle took us right into the shop so we could actually see the issue and take pictures. Samuel was super helpful with providing pictures, keeping us updated throughout the day and even went to the car at the end to show us the damage that was done to the previous parts that they provided us with.
Although the situation wasn't ideal for us, I was so happy we choose that shop to go to. If only we were closer to use you as our regular service shop, thank you guys again!!
Meaghan
Totally satisfied and happy with the service received from Julien and Christian and looking forward to the facility of driving my new Crosstrek !! Thank you so much!!
Julien and Philippe Lord gave me excellent service . Thank you Option Subaru
Super service from Jerome and Julien! Love my new car! Thanks guys for helping me make it happen!
Great new car buying experience. Valentin R. was helpful and patient in explaining differences in trim levels and other options. Jean-Simon B. provided info on warranties etc. and sealed the deal. We never felt pressured during the process. The car arrived promptly and Julien H. gave us a thorough explanation of the various features as we were given the keys, and was able to answer any remaining questions we had. We chose Option Subaru because of the positive online reviews, and others' comments on their willingness to use English for us poor French speakers. We were not disappointed.
Very pleasing people. I just bought a car and it took quite some time since I changed my mind on minor details (hitch, roof rack and winter tires). Everyone still had a smile and made sure I was happy with my purchase. Great team!
Excellent service!
Excellent service ! 😍
The service excellent. Thank yoy for making the great effort tslking with us in English. My wife and I have 100% satisfaction
Great team. Rock on!
Our agent was very friendly, very patiently explained and answered our questions in English, and very helpful. We are very satisfied with her service!
Bought a used Legacy there. Three recalls had not been taken care of. Makes you wonder if they really inspect the car like they say they do....
Great service. I purchased a WRX at Option Subaru today, Sam Bouchard was the person who helped me. He was very nice and helpful. I highly recommend them to purchase a Subaru in the Quebec city area.
Très satisfait du service et de ma nouvelle Subaru, merci beaucoup à Philippe Lord, Anne-Marie et Anne-Sophie :) Belle Team
Après deux Impreza et trois WRX, nous voilà avec une nouvelle Crosstrek 2016 dans la cour. Eh oui le tout a été possible grâce au professionnalisme et l’approche très personnalisée de Philippe Lord de chez Option Subaru. Il a trouvé pour nous, la Subaru qui répondait à nos besoins et surtout à notre budget. Merci Philippe pour cette belle expérience ! Également un merci à Sam Bouchard qui s’est assuré que la voiture soit parfaite.
Deux mots pour décrire notre expérience : Professionnel et Courtois.
Great experience, we were stuck while on vacation at a hockey tournament in Quebec and Option got us sorted out promptly and professionally. Great service!
J'ai été très satisfait du service, de l'expertise en mécanique. Merci beaucoup à M. Bérubé.
C'est de loin le meilleur concessionnaire avec lequel j'ai fait affaire.
Aimables, professionnels, honnêtes !
Merci Option Subaru!