Exceptional service from start to finish!
I would like to thank Nicolas Gaudreault for the excellent experience I had when purchasing my vehicle. From the first contact, I was impressed by his professionalism, his kindness but above all his knowledge as a former mechanic. He took the time to understand my needs and recommended perfectly suited vehicles. The purchasing process was transparent, no pressure, and I appreciated the honesty and clarity of the vehicle information.
If you are looking for a car salesman who truly cares about his customers and who offers personalized service, I highly recommend Nicolas Gaudreault.
Excellent service, all staff are professional, courteous and welcoming!! Special mention to my salesman Nicolas Gaudreault who offers fast, quality and efficient service during/after sales. I recommend (:
A big thank you to my salesman Nicolas for the excellent service! A first Subaru for us in addition to a shift to green which raises new questions and Nicolas was able to respond, quickly and efficiently, to all our requests! An expert on the Subaru brand for many years as a mechanic, this new career change suits him perfectly and we are undoubtedly referring him. Thanks once again to the whole team!
Great parts service, very fast and courteous. They know their brand well and are able to explain technical issues in detail. Little extra, cheaper charge than other garages for various oil changes. Very satisfied.
Excellent service, especially Michelle serving! Thank you for your commitment and professionalism!
I ordered a 2024 Crosstrek with Éric Savard and during our two meetings he was very professional, courteous and friendly. I recommend it to future customers!
You can't test drive a WRX before you buy it. I was told: when you shop for a Ferrari, they don't make you try it first. You pay and drive it to delivery 🤯
No service he looks at me out the window just because I am a young man who wants to buy a car. Unpleasant
you are just sharks, go to your house for the transfer of a rental from an owner of a magnificent Subaru, and bang you offered to buy back that rental plus an amount of money... cutting the lawn under my feet, I tell you is even offered to buy it back from you but you refused. you the Mrs. owner, you just thought about the $$$$$
Great service!! The Parts clerk(s) are patient and always respond to our questions/needs within a very acceptable timeframe. The employees of this company are very professional and always work for the benefit of their customers. In such conditions, visiting the dealership is not at all a chore, even at the budgetary level...
We were having a road trip through this area when we realized we almost hit the 10k km’s and our Subie had to undergo a service. We dropped in without a notice and the staff was super friendly and performed the service for us. We cannot thank these guys enough!!
Very nice dealership and very warm welcome. Great service.
Worst concession. Poor service.
Over 45000km in 2 1/2 years!
Second oil change. He took my vehicle out of the garage without oil at 20,000 km. It begins well
Then I do the maintenance at $350 to dismantle the brakes at 28000km as indicated by the dealership, thinking that if my brakes had a problem that the warranty would cover the costs! But no!
The brakes stick at 45,000 km, break the discs and leave on the trailer, the car is no longer usable. I end up with a $700 bill. The worst thing is that Rémi doesn't even try to work a little to try to pass some things on the warranty, he seems to find it rather funny. It is unequivocal! You will pay!
I realize one morning that my exterior mirror cover is gone, try to order from Integral by phone because I stay far away, Rémi absolutely wants to see if the pins that hold the cover are intact! He doesn't want to order the cutlery but wants to order me a new mirror at $800. I had to go to Quebec to get the part.
And today the radio which has always really disappointed me in terms of functionality no longer wants to play Bluetooth music, it's over for me forever.
But he offers the coffee.
Run away
Answered my questions well. And without false promises!
J'ai reçu mon véhicule sans le démarreur et cetais sensé être dans la game que j'ai choisi mais à la livraison il me chargais 500$ pour me le poser , quand il m'avais dit que cetais inclu dans le modèle!très déçu j'achèterais plus à cette endroit
The service department is very good, welcoming and professional.
Le département du service est trés bon, accueillant et professionnel.
Moi meme j'ai une subarue ces digne de confiance
Excellent service! Je me suis acheter une Subaru neuve. Et dans les accessoires que j’ai fait rajouter, il y a eu une petite erreur: certain d’entre eux ne fittait pas ensemble. Ils on changé le bon accessoire pour que tout fonctionne bien! Le nouvel accessoire était 300$ plus cher que celui auparavant, et ils ont assumé les frais!! Ils ont littéralement perdu du cash pour que je soit heureux. Je suis heureux!
Je les recommande fortement. Fort possible que mon prochain véhicule vas être un Subaru encore!
Leur salle d’attente est impeccable aussi..!!!
Très satisfait! 😁👍👍
🚙🚘🚗
Very good service
First visit and very strongly the last!
Having made an appointment following an airbag recall letter for my vehicle, I had to return to the garage three times in the same week! The first time, fifteen minutes after my departure, my heating was no longer working. After about twenty minutes it was fixed. The next day, believing myself to be out of poverty, I saw a crack in my windshield which was not there at all the day before. Knowing that my vehicle had not left my home since the repair. Today while cleaning the interior of my vehicle, I noticed a tool left in my vehicle during the repair. Believing myself to be dreaming, I look up to find part of my missing dashboard! Indeed the buttons used to change the angle of the mirrors had disappeared! In short, my visit was not up to my expectations and I no longer think of setting foot there!
Avoid service at all costs. Rémi Gagné is a criminally incompetent person.
CPO guarantee on vehicle covered a part of the entertainment system, as it was purchased with the vehicle as a Subaru accessory. They found the part, but we moved to another city before they could replace it. The dealer in the new city told us the part was not covered.
Integral Subaru service dept called the new dealer, explained that it WAS covered, shipped the part to them and had them do the work as initially agreed.
Spectacular customer service, going above and beyond requirement for us, and good rates as well. I recommend their service department to anyone.
Extremely courteous and professional staff .... I walked out smiling !! Thank you!!
Good service and really friendly staff, though he didn't give me many options nor presented all the facets of his product.
Merci à Stéphane (Directeur du service) et Maxime ( Aviseur technique ) pour le bon service reçu suite à une erreur survenu lors d'une précédente visite. Je suis très satisfaite de mes réparations et je recomendrai Intégrale Subaru ! Merci pour l'accueil et le Cappuccino durant l'attente ! 👌☕
le piece ferme a 5h -_-
Tres bon service.
J'ai parcouru 250000 km avec une voiture d'une autre marque que je possède encore. La carrosserie est encore très propre. Je fais l'achat de ma première Subaru, une Impreza 2018, avec laquelle je parcours le même trajet que la précédente. Après moins de 60 000 km et 18 mois d'usage des boursoufles apparaissent sur le devant et l' arrière du toit. Le concessionnaire est intraitable, il affirme que des cailloux ont endommagé le toit et que ce n'est pas garantie. Une peinture de piètre qualité qui malheureusement ne pourra pas traverser plusieurs saisons et peu de service après vente. Voici mon expérience integral Subaru. Ma dernière Subaru à vie!
Super accueil et respect de la personne
En cet période de covid-19 et que je vois votre annonce à la télé tout les employés collé un sur l'autres je trouve ça déplorable.
Excellent accueil et service
Subaru WRX moteur sauté véhicule a seulement 2 ans et la compagnie refuse de réparer . Aucune modification de faite sur le véhicule ! Auto toujours conduit avec soin ! Subaru n'achetez pas cela, fiabilité vraiment laisse a désirer et concessionnaire pas fait son chemin aider a régler le problème c'est très décevant ...........................
Moteur sauté a 33000 km a Subaru canada ne veut pas respecter sa garantie et le concessionnaire n"est pas conciliant et ne fait pas d'effort pour aider. coût de la réparation 12650$ vraiment n'acheter pas de SUBARU !
Bon sevice
Choix courtoisie et service
Bele ambiance filiale, la vente a pression ne semble pas avoir sa place, ce que j'adore!
Très bon service et rapide
Subaru une belle gangs de gars compétant et agréable👍👍👍
Super courtois, et ils m'ont même offert de me r'accompagner chez moi le temps qu'ils fassent les réparations néssesaire!
Exellent service mais les vendeurs...oufff
Très bon service. Complétement différent des autres concessionnaires.
De Montréal, mais on profite des visites à la famille pour faire affaire avec des gens sympa et professionnel à Chicoutimi! Merci!
Belle voiture
Meilleure service a vie et le personnel formidale en particulier sylvain tremblay mon vendeur un vrai professionnels .
Concessionnaire automobile
À éviter, pratique peu recommandable et à la limite de la légalité.
Je sais pas trop pourquoi tous ces anglophones crient après la concession... ce ne sont probablement même pas de vrais clients ! Avec internet maintenant n'importe qui peut publier n'importe quoi... j'ai beaucoup de difficulté à croire que tous ces commentaires anglophones sont vrais. Selon moi quelqu'un les a induit en erreur. J'ai 2 subaru depuis plusieurs années et je vais a cette concession depuis plus de 10 ans et jamais je n'ai eu de problème. Mais vraiment jamais.
La meilleure expérience avec un concessionnaire automobile qu'il m'ait été donné d'avoir. Autant le service pour l'entretien du véhicule que le département des ventes, tout a été parfait. Continuez votre beau travail!