Terrible service.
Delivered a scratched car like it was washed with sand paper. They parked it in the shade to hide the damage on delivery.
Car was also missing major pieces that come with that model.
Stay away from this dealership
We were very disappointed with our service at Otto's Subaru. We were actively searching for a used Subaru to buy, and we came in with a few options from their website that we were interested in. When we walked in, none of the employees greeted or approached us. When we approached an employee, he said he had someone currently test driving so someone else had to help us. There were about three salesmen sitting at their desks next to him and NONE of them wanted to take us. When one of them finally agreed, we shared with him which cars we were looking at and our price range. He searched those models on his computer, and blatantly told us they had all been sold. He did not offer us any other options to look at or test drive. We awkwardly left, and decided to check out the Subaru dealership in Outaouais instead. They were great and helped us find and buy our new car. I will not be returning to Otto's for service or repairs.
Had a wonderful experience with James Hubbard, purchasing our new Subaru. He was so knowledgeable about every aspect of the car and you could tell he loved the car as well. We asked several questions and he had no problem answering any of them. Buying this car was as enjoyable as driving it!
We bought a 2020 Outback from Otto’s. Sami was extremely helpful, honest and professional throughout the entire process. His vast knowledge of Subaru’s greatly assisted us in making this purchase for our family as we transitioned from two vehicles to one. We are very happy and grateful to Sami for all his hard work and effort in helping us find the perfect vehicle for our active family!
We love our Subaru from Otto's but we are certainly less thrilled with the service we've received over the years. As a woman, I've found the Service department to be rather condescending and mansplaining on several occasions. As well, there was a technical service bulletin for a common Subaru issue and the service rep (with "20+ years of experience") had "no idea" what I was talking about. In finding out about the defect (conveniently as the 3 year/60K warranty expired), Otto's would only fix it for an elevated price. For what we've paid to service our Subaru at Otto's, the value and customer service is not there.
Had such a great experience purchasing our first Subaru! Andres was very lovely to work with. He was very helpful and informative. There was no pressure in purchasing the car at all. We will definitely be back for future car purchases! Thanks so much!
I work there since june 4th 1985
I just had the best experience purchasing my Subaru from Otto’s! Nan was perfect to work with and went over and beyond to get my business. She never made the process feel rushed. Followed up and gave me such a great gift basket with the car. John was also fantastic! Explaining everything in detail and again, not rushing me out the door like other dealerships in town. Strongly recommend paying Nan a visit.
James did a great job finding the right vehicle for us. Went above and beyond our expectations. Will definitely recommend him to anyone who is in the market because truly you feel he is on your side! Thank you James
The salesman, James was extremely authentic! Almost rare to find. For instance, my friend and I would negotiate the price and he would kindly go to his manager, Tom to discuss. This is a step forward in making an effort and providing great customer service.
My wife and I would like to thank Otto's Subaru for our awesome car buying experience the other day. Both Sami and Mark made the experience easy and pleasant. We would certainly recommend Otto's to family and friends. Otto's is truly a class act.
I just bought a brand new Subaru Forester from Otto's and I couldn't be happier with the experience. Of course the car is fantastic too. Their salesman Jialin Qiu was super helpful, honest, easy to work with and applied absolutely no pressure. The whole purchase experience couldn't have been easier. This is the second car I've purchased from Otto's and likely won't be my last. Thanks so much to the Otto's team for the fine delivery today.
Great experience buying a new Outback from Otto's. My salesman, Sami, was amazing to work with, he listened to what I was looking for and was very patient while I kept changing my mind. He was able to answer all my questions and provide an honest opinion. The Otto's team did a great job making sure the car looked amazing when I picked it up!
I've purchased 2 vehicles from Otto's in the last 5 years and everyone I've interacted has been awesome, from the sales staff, service, financing, management, and more.
I went with 4 stars instead of 5 since I recently had an issue with a service order that was difficult to resolve. Ultimately, Otto's service manager corrected the situation and went out of her way to make it right.
I'll for sure be using them again come time for a new vehicle.
Awesome experience. Replaced by Crosstrek for a Forester. Both amazing cars, but family it growing so the car must as well. The salesman, Sami, was the best I’ve come across over the years. He is absolutely stellar. And Mark was super helpful in making sure everything went off without a hitch. Thanks gents.
Derek was the best! Made my car purchasing experience so easy. Love my Subaru.
I just leased my first Subaru and had an amazing experience at Otto’s. Phillip happily served me when I walked in the door less than 30 minutes to closing. He was formerly in the service department - I love when service people become sales people because they know what they are talking about. He didn’t try to upsell me on anything unnecessary and didn't use any “car salesmen” tactics like they did at another Subaru dealership I went to. They had the package and colour of Impreza that I wanted on the lot, so I had my new car in under a week. I really enjoyed the relaxed yet professional interaction I had with every person I dealt with at Otto’s. Thanks!!
Last week, Subaru sent me a letter informing me about an airbag recall on the passengers side of my vehicle. I've made a total of 4 attempt to schedule an appointment for this matter with Otto's Subaru. Everytime I have called the reception, I would explain why I am calling and she would transfer me to the service department. The service department wasn't reachable so it would redirect my call back to the reception. She ask for my information, and tells me I would get a call back in half an hour or so. I never got a call ! Repeat that experience 4 times. I am still waiting for the phone call so I can schedule my appointment for an airbag recall! Thanks Otto's Subaru. What a joke!
Good place with very polite salesmen who really help you without a pressure.
Incredible customer service from very friendly staff! Would highly recommend this dealership and Sami, the sales person that helped me find my perfect car. Was very diligent in making sure that I was getting the exact car that I wanted, and very responsive whenever I had questions.
Couldn't recommend Sami and the whole team from Otto's more!
5* - service and luxury experience.
The experience at Otto's was fantastic. I've previously purchased from BMW and Mercedes, but this was by far the most memorable and attentive service I've ever received.
I went in with a trade in and had a seamless and pleasant purchasing experience. The salesperson, Chris, was a no pressure type of person who was attentive to my needs. He went above and beyond to ensure I was matched with the vehicle I wanted and explained all the features that matched what I was looking for. There were no attempts to upsell packages I did not require, nor protections that are big dealership money makers. To top it off, we received a gift basket after delivery and had a very much personalized delivery experience. I'd highly recommend giving the dealership a visit and working with Chris to explore the Subaru option. 5* all around.
You always get wonderful service at Otto's, if you're thinking of purchasing a Subaru this is the place to be. The staff is so welcoming as they take the time to answer your questions.
YMMV, my wife and I just purchased a used Subaru from Otto's. We had no problems booking a test drive (our first time trying a Subaru), and we were lucky that they had the vehicle we were looking for. Driving it off the lot was honestly one of the best car dealership experiences I've had. My thanks to Chris M and the rest of the team for making everything go seamlessly.
I had a great experience from my first visit to the moment I picked up the car. Nan gave a 5 star service, John (finance) and the girl that finished the last details and delivers the car (sorry but I don't remember her name) as well. Thank you for giving me attention after many terrible experiences from other dealers.
Imad was fantastic. Was able to answer all our questions and concerns. Jordan made our search for our vehicle happen within days! What a great team, Otto Subaru is the place for you. Don’t go anywhere else!
I've read some negative reviews about this place I have had nothing but great service from hard working people who go the extra mile to make things happen. They are busy with a lot of customers every day. There are a lot of Subaru's driving around this city, Ottos does a great job at trying to meet the demands of all those owners who show up want their problem fixed as soon as possible.
Tried calling the parts department. No answer. Went to the general reception and she tried to put me through - 3 times - before taking my info with a promise to pass it along. No call back. I guess my money is not good enough for them.
I called in asking for a coolant reservoir cap. Guy on the other end sounded busy so I'll excuse his rushed tone. He gets back to me after 4-5 minutes and says he'll have to order it. Final cost for the little yellow cap....... $40.
I know dealerships are more expensive but this is honestly the funniest example of it I've ever witnessed. I told the guy on the other line "I may want to look aroun-" *click* hangs up on me.
Went to Kenny U-Pull and now I have 3 for exactly $0..... no joke, grabbed 3 from the yard off any Subaru I could find since I figured it would be pretty standard. This lady took one look at my treasure, smiled and said no charge. I told her my story and she laughed and started telling her co-workers.
I now have $80 worth of plastic yellow cap if anyone needs a one. $35 No tax and it'll still be cheaper than bending over for big boi Otto.
Had an amazing experience with my 2019 Crosstrek. Sami made me very comfortable throughout the process and made sure I was happy with my vehicle. Otto's Subaru really knows how to put their customer first and get them in to a comfortable car at a great price. Definitely go visit them if you're looking for a vehicle.
Worst dealership experience ever (and I’ve bought 12 cars before). Waited 5mn before being greeted and asked if I needed some help, then was assigned a salesman who played that old school trick of “Oh the 2 lowest trims you’re considering are not available anywhere AT ALL (we hadn’t even discussed color or options yet eh...), BUT I can give you a great deal on that highest trim”.
Thank you and good bye, that overselling technique may work on your average buyer, but you will never ever get my business, and I will make sure that everybody I know who’s interested in buying a Subaru never sets foot in your stealership. You’re lucky the lowest rating is 1 star, you don’t even deserve it...
Otto's Subaru service manager Carla is amazing! She takes to heart the safety and satisfaction of the customer and goes beyond expectations.
The shuttle service is really convenient and their drivers offers an excellent service.
I'm on my second lease with them and each time Christopher Martineau provided great services, helping me choose the model that fit my needs and budget.
Fast and good services. Mr. Imad great sales person. Helped me finding the right car . Helped me through the process. Keep up the good work. 100 percent customer satisfaction.
Great sales experience! Imad kept his cool even with a crying baby in the back. Can't wait to go pick up the car.
My car is rusting from the inside out. Still under warranty but Carla the manager told me they have nothing to do with it. They are a 3rd party and it's my problem. I bought the warranty through Otto's so how is it my problem. Carla has no people skills. Love my car but will never buy a Subaru again because of her.
Update. I have been driving a Honda CRV for a year now and love it. Plenty of dealerships to choose from and a reliable car. Love it!
I have never dealt with Subaru before and after my recent purchase of a used Subaru I decided to use them for its service and to complete one of the recalls.
After a short web search I found their online booking system and proceeded to complete the booking. I was contacted via email the next morning and they were able to move my service a little sooner.
Regular email reminders (not spam worthy amounts) kept me up to date. The check it was well handled and I was offered a shuttle but I decided to stay and wait (I was on vacation anyway and wanted to explore the area). My vehicle was completed in less than an hour; I had expected it to take much longer than that.
The whole experience was very professional and expedient. To my surprise, not only did they get the service and recall done super quick, they also ran my ‘roo’ through a quick car wash as well.
I will be using Otto’s again and think it will be worth it to keep updating this review. Well done Otto’s, you guys made a great first impression.
This was by one of the best experiences I've had making a big purchase. I was pleased to be addressed warmly by everyone I interacted with. The people on the phone, the receptionist and everyone at the location were respectful and welcoming from the get go.
Phil is the absolute greatest!! I went in knowing what I wanted and he was able to facilitate all my asks, even down to the color I wanted!! I never felt coerced and got along with him almost immediately. I was at the office more than once before finally making a purchase and he was always accommodating to both me and my guests.
My new Subaru Impreza looks great. You can be sure I'll be recommending Otto's and Phil in particular to anyone who asks.
We bought a brand new Ascent 3 months ago & the AC stopped working. I called the Service on a Friday, 19th July 2019, no one answered. On Monday I left a message with the Reception, who said they will get someone from Service to call back, still no answer. On Wednesday, I called again and was able to speak with someone, who scheduled me for an Appointment 3 weeks after. So basically, we will be in a hot car, without an AC in the peak of summer & what makes it worse is, that it’s new! Quiet disappointed as I had better expectations with the Brand and the Dealership which is the largest volume dealer in the country. I had been recommending this vehicle to all I spoke with :(
My experience is with Derrik Weir at Otto's Subaru. He was upfront and honest, but most of all he provided us with a really pleasurable buying experience. Buying a car can be stressful and time consuming, but Derrik got right to the point, told us all we needed to know and more about the car we were purchasing. We test drove the car a few times just to be sure it was right for us, while Derrik gave us the space to make our own decision without any pressure. No sales tactics, no pressure, no waste of time, and no none sense!
As for the car well Subaru speaks for itself. It's fun and exciting. I especially like the sight lines on the new Forrester. It's taken us a few months to decide but we love our car and I cant speak highly enough of the folks at Otto's Subaru.
Pleasant, upfront sales staff. The whole buying process was excellent. Great service department and after-sales support. Can't recommend enough.
They delivered a car with lots of swirl marks and scratches, like it was washed with sandpaper. Car was parked in the shade on delivery to hide all this. It was also missing a front lip that usually comes with the purchased model.
This shouldn't happen on a $34k CPO car with 13k mileage. Their excuse: the car is used, and you get what you pay for.
I recommend staying away from this dealership, or proceed with extreme care and inspection. Don't trust what they tell you prior to buying the car, they will not make things right once they got the sale signature.
We needed a customer service rep who knew the vehicle in great detail, who could answer our questions without making us feel foolish for asking and who could provide a car buying experience that didn't leave us wiped out and feeling like we'd been taken advantage of. Sami made it all happen - and then some. He listened patiently, explained things clearly (twice when necessary) and provided the kind of advice we needed to make smart choices about buying. We ended up with the vehicle we needed with financial details that made sense for us. What a pleasant way to buy a vehicle!
What great customer service! We purchased a pre-owned vehicle today for our son from Otto’s Subaru and were thoroughly impressed with the customer service. The salesperson (Sami) was terrific and we truly felt like he was interested in our needs and gave great advise and insight into the choices for our purchase decision. He has a great sense of humour and we truly enjoyed the experience. We will consider Otto’s again in the future.
Just spoke with an extremely RUDE sales person on the phone about a potential trade in for my WRX. When I mentioned that I was looking to get a certain price that was ALREADY ESTABLISHED from another Subaru dealership in Ottawa - he then basically offered me the most pathetic price imaginable that was borderline laughable and he was absolutely condescending and rude. Learn some customer service skills considering the industry you are in. I will GLADLY never shop here and will take my trade to Ogilvie Subaru. Poor taste fully understand the negative reviews.
We are so happy with our first Subaru purchase. The staff at Otto's made the experience enjoyable and memorable. We want to thank Sami, Peter and Mark for making this purchase so easy. Otto's goes above and beyond what other dealerships do and make you feel like you joined their family. Thank you for the amazing experience!
Had the best all round experience. From the purchasing with David, who is very welcoming and pleasant, with a no pressure approach. He walked us through the various vehicle and purchase options and we purchased the vehicle we wanted with some perks added in. James was equally informative and presented the various options for maintaining the looks of a new vehicle, also giving us what we think was a good deal. Not ending there, the orientation by Rick was the most comprehensive we have experienced in our far too many years of buying vehicles - especially in explaining the many safety features. Overall a great buying experience - ending with a surprise "Thank-you" gift. Two thumbs up!
AMAZING Customer Service- David really understood what I wanted and made sure I had all the right information when it came to leasing a Subaru. He went above and beyond to get me the best price possible and continuously updated me on the order status of my car as it took a few weeks for it to come in. Very professional staff and everything went smoothly... I will be recommending this dealership to everyone I know! Thanks so much David and Otto's Subaru!
Recently I had the pleasure of dealing with Nicholas Deli regarding purchasing a new Subaru. He is simply the best car sales person that I have ever come across: courteous, knowledgeable and very helpful. Absolutely a pleasure to deal with. If you are considering a Subaru make sure to speak with Nick. I highly recommend him.
After a less than satisfactory sales experience at Ottawa's East End Subaru Dealership, I tried Otto's. My experience here was completely different. Ran Hao was a very professional, competent Sales Consultant who answered my questions and concerns in a low key no pressure way. On delivery of my new vehicle, the staff (Ping) provided all the information I required to get familiar with the car. It was also a really nice surprise to be presented with a very thoughtful gift basket from Otto's in appreciation of my purchase.
It looks like Otto's has a handle on good customer service, I trust this will continue when my vehicle requires service.
I am disappointed in both Subaru dealerships in Ottawa. This dealership, every single car on the lot was dirty with garbage, food wrappers and used tissues. The service was the slowest you can imagine.
Upon my arrival there were a number of younger guys, I assume salespeople, were watching TV by the kitchen and there was an older gentleman helping a customer. I finally got one of young guys to help me, his lack of energy and enthusiasm was boarder line rude. He wanted to be anywhere but working on day before Canada day. He received several phone calls on his cell while I was talking to him and he took everyone of them, including a call while we are on the road test driving.
I liked the Forester but after dealing with both dealerships in Ottawa and finding out about their awful their after services, I am moving on to another brand of car. I am very disappointed that such a great product is being handled by the two most awful dealerships in Ottawa. Car buying should not be an awful experience as it was for me in this past week and half with these two dealerships.
Service has been good by Otto's. Shuttle and car pickup service make it more convenient. They did some good will work for me on suspension after car was out of warranty. Got a bit of a runaround on some rust issues from Subaru Canada and Otto's stepped in and got it resolved..
I have had a good experience with Otto's so far. We bought our Outback in January. I am a bit disappointed with the mileage my Outback gets but I won't take that out on the dealer.
Chris in sales has been a very nice person to deal with. I have dealt with the service department too as the steering wheel was a bit off from the factory. The service was very quick and the steering wheel is adjusted perfectly now. They got my wife to work very quickly with their shuttle service.
Have a look at some of the negative reviews and I think you will conclude for yourself that someone is attempting to sabotage Otto's. Mr. Brock posted twice as did Mr MacArthur. The reviewers have posted Google reviews for Otto's and no other business. All 4 reviews were posted on the same day. I suspect they were all posted by the same person but you draw your own conclusions.