Avoid at ALL costs. Absolutely the WORST customer service ever. I am filled with regret and feel ever so foolish for trusting this place with my vehicle purchase.
Had my new to me vehicle 2 days before it would not start. Almost a month has gone by and still no vehicle and NOT ONE phone call or even so much as a text.
Sadly am now having to use my legal council to deal with this awful situation.
The only contact I DID have was to take back the courtesy vehicle so they could sell it. Then refuse me another vehicle in it's place.
The absolute exact definition of what proper customer service is. It is like once you sign the paperwork, you are no longer of any consequence to them.
Caveat emptor.
Used a free service to get an appraisal for my vehicle get a phone call for trading in and getting into a new car said I wasn't interested just wanted the value for mine.....well this guy Flys off the handle saying I owe money bla bla bla so I hang up then 2 seconds later calls me from a different number saying g how I'm goina pay some bill I told him that because of his actions I will not be purchasing through subaru or any auto group and he can mail me a bill(never supplied address) my 5 year old acts better then your sales staff
Called & asked if any mods to the vehicle would void warranty, they said no aslong as the mod wasn't the cause of the failure. Put cold air intake on car, few weeks later motor blows, go to Subaru they say we voided warranty with the cold air intake even though there's a LAWSUIT AGAINST THEM for motors blowing on 2008-2017 (I think) Subaru due to lack of lubrication. Also a new lawsuit in the USA saying Subaru has known about the motor failure since 2008 & has done nothing to fix it. Love the cars hate the dealership.
Would not refer anyone to this dealership, their sales managers will try to push you into deals and not even let you think about your purchase decision. There is something off about the whole atmosphere when their employees look like they don't even want to be there either. Terrible representation of Subaru Canada.
Worst experiences of my life. I wouldn't refer anyone to do business with Grande Prairie Subaru.
If you email them they won't read it at all and will spam you for weeks
Bill Nash The Subie Guy! BILL, BILL, BILL, BILL
😂😂😂
Written in the tune of Bill Nye the Science guy😂😂
Brought my STI in for an oil change and service last winter. I’m not from the area and have attempted to unsubscribe from their phone list several times. I have blocked their numbers and yet they somehow find a way to keep calling from numbers with all different area codes and leaving me messages despite my clear directives to stop. Friendly staff but for the love of god don’t give them your phone number unless you wish to be harassed every week.
If you are looking for a new or new to you Subaru ask for Old Bill, the guy with the Tilley hat.
Bill is an Old School Honest guy a pleasure to deal with, that's more than can be said for the Manager, he was venting off at someone while we were there right in front of potential customers. If it wasn't for Old Bill I'd avoid the place like the plague
I spotted a vehicle online and sent in an inquiry. Ashlee call me the following day, listened to my wants and recommended possibilities. She was never pushy or overwhelming and made me feel a valued customer which is a rare occurrence these days. When I arrived to test drive the vehicle I finally narrowed it down to, she gave a fantastic detailed walk-around of the vehicle. She knows her stuff! After the test drive, she clearly explained all steps of the buying process as they occurred. All staff I encountered were friendly and efficient. The following morning, Ashlee even called to see how I liked the vehicle. It was a great buying experience!
Bought an Audi a4 a few years back, car inspection was ``A1`` and when I jacked up the car the oil pan was totally destroyed lots more surprises ..so if they have a vehicule that you like I recommend that you bring it elsewhere for the inspection otherwise they are just gonna check everything as OK or GOOD and probably not even inspect it..shame on you guys getting out of your ways to sell a car...saleswomen also called me on multiple occasions and harass with lies to get me to buy it..bad bad bad .
Tim Horcoff decided to help me out in looking at a new ( to me) vehicle. He then requested I get a note from my manager providing a FALSE date of employment to get me in a car. He then proceeds to tell me I need a co-signer after telling me I have been approved 2 different ways. I asked him to explain and he left me on read. Very professional ways to conduct business Mr.Horcoff. I will never be sending anyone your way to buy a vehicle off such a scummy dealership.
Dealing with both Ashlee and Tim at Grande Prairie Subaru was a great experience. They were extremely helpful and knowledgeable. I was pleased with the service and love my new Subaru. I would definitely recommend them.
Typical Grande Prairie experience, thanks for the customer service! Subaru is great not knocking the product. That's all I have to say about this.
So incredibly disgusted with this dealership and all of GP Auto Group. I specifically authorized only one credit pull and no surprise 5 hits to my credit. This has happened to others which is why I specifically requested ONE which is all they need!!! I was so hesitant to even speak to a salesperson and as a result of doing so I got burned. I like the car but not enough to ever step foot on one of their properties again, not enough to move forward with the sale.
Overpriced sold me an over priced subie then tried to under pay me on a trade in two other dealerships offered way more
Dropped rating after trying to get map updates for my 2017 outback and had the service guy tell me he didn't know how that worked on "old cars" and I'd probably have to pay for the update even though I supposedly had 3 years of updates owing to me. No offer to look into it or anything, just an "I don't know, sorry". So I called a dealership in Edmonton and they helped me out immediately.
Dropped rating after trying to get map updates for my 2017 outback and had the service guy tell me he didn't know how that worked on "old cars" and I'd probably have to pay for the update even though I supposedly had 3 years of updates owing to me. No offer to look into it or anything, just an "I don't know, sorry". So I called a dealership in Edmonton and they helped me out immediately.
GP Subaru got me into a car I loved for a great price. I paid a lot of money for an extended warranty policy, but when a part started to fail I was told by them, as well as their warranty company that it would not be covered, regardless of my high-end extended warranty policy. They then told me to come trade my vehicle in for something else, and that my current vehicle would be paid out by them so it was like I never got the vehicle, as it was their mistake that lead me to needing to get rid of it. I went in and looked at a new vehicle and was told a set bi-weekly price which included all fees, and an extended warranty policy. I call the following morning to finalize some numbers and the price has gone up and does not include any warranty. This makes about a half dozen times this dealership has verbally agreed on something, face to face, but then has told me something completely different when I contact them the next day.
My ordeal has been going on for over a month now and I'm constantly being told 'we are looking into it and will contact you' but then they never contact me back.
I was offered multiple bonuses totalling at least $8000 on a different used vehicle but they refuse to do the $1300 repair my car needs.
They will fix and re sell the car (which gets a new engine under recall Jan 23 2021) so they can jack up the price, meanwhile they are trying to make more money off of me, an already frustrated customer.
The only pleasure I've had dealing with this dealership in the past month, was talking with salesman Bill Nash while I waited multiple hours for my information to be processed.
When in to look at a Forester. Phil the sales guy was not helpful at all.
Can I have a brochure. No you have to print them on line.
Can you give me some prices. No you have to go on line and use the build option to find your own price? Hey Phil I do not have to do your job for you.
What is this $600 fee. Phil: oh AMVIC fees. That is what they charge us. BS AMVIC fee is $6.25.
I am still shopping. They got to step up if they want me to step back in that shop.
The sales manager addressed my concerns, see below. Thank you
I have not yet decided on a new vehicle. I will take up your offer to come in again to give Subaru a 2nd chance.
Amazing service, and everyone was so friendly, they make the process of buying a vehicle very easy and even fun. Very informative and knowledgeable as well, not just with Subaru vehicles.
Awesome service and no bs. Went in here being very warey of the stealerships but this place regained my trust in them and will be happy to give them more of my money
Friendly and insightful service: no bs. Worth stopping in!
Excellent as always! Thanks guys!
Just went by to look at a truck i found online and it has a lien out of the NWT, manager says they have been working to correct this for 5 months but they are still trying to sell it and will fix it after? Plus the truck has body damage and an engine knock.
Truck has been sitting on the lot for a year and the manager wouldnt move off their price.
Buyer beware! Hopefully you can read a carfax really well because they sure do not know what they are selling
Fantastic sales staff! Bill listened to what I was looking for and didn't waste my time by trying to sell me what I didn't need, and Tim found me a decent APR. Definitely happy that I stopped by.
Thanks for the help Rebecca and Tim on getting my second vehicle sorted. Very friendly and helpful dealership 😁😁
Great folks here! Always willing to help, and there's always a good chat with someone about a Subaru!
Another great experience with the Subaru team, thanks again Rebecca and Tim!
I have a intermit. chirping sound coming from my climate fan and it is annoying!! I am trying to avoid getting a diagnostic charge on my 2018 Subaru Crosstrek (18,000km) if there is a no fault found once it hits the shop so I asked one of the service employees to come out to have a listen as I had left it running outside to see if someone could just confirm it. Being a service advisor myself, I was shocked as I would absolutely without hesitation go out to a customer's vehicle to see what they were talking about. I don't know if it is just this one service employee that does not care but I hope someone can see this and maybe help me out. Thank you.
Your employees should learn better than to call people a “horrible person” online. Super unprofessional and because of this expieriance I will be advising everyone I know to avoid this place of business.
Great customer service and care from Kyle Kennedy ! He really helps you find what your looking for and will give outstanding work
Subaru is amazing! The staff are so friendly and so helpful. I would highly recommend Subaru to all my friends and family. 🚙 especially Rebecca Klunder, she helped me get my perfect car! If anyone is looking to upgrade , trade in or get new wheels I highly recommend her! Thank you again!!
Many thanks to Rebecca Klunder at Subaru! She was very helpful and informative, doing her homework to have answers to my questions by time we met up. I would highly recommend this bright, enthusiastic and professional young lady to help you find your perfect vehicle.
Thank you so much to Subaru and Rebecca klunder!! highly recommend going into Subaru and asking for her! She tried everything to help me find the perfect vehicle and i couldn't be happier with my new subi:) and I even got to pick it up on my birthday! Thank you again!
Great cars and super friendly salespeople. Rebecca was able to answer all of my questions. Definitely recommend.
Nightmare experience. Paid up front for a part, and after over three months of them dodging my calls and never returning my messages, I had to file a dispute with Visa to get my money back. And my car is still broken. Be careful here.
Talked to Bryanne. She was very helpful with everything.
I highly recommend Rebecca klunder! Thank you so much for sticking with me through the steps and helping me find the perfect vehicle for this summer!
The team that worked together for us seemed to go above and beyond. Thank you so much to Brianne, Tim, and even Colton for helping us find the best vehicle for us, and for being patient with our search. In the end we felt like we went away with a prize. hopefully our continued association with their services will meet our expectations.
Mellisa was very informative and is always willing to help.
Great salesperson and excellent customer service.
I would like to send a big shout out to Rebecca klunder, thank you so much for all your help on picking out my new vehicle!
Do NOT give this business your email, they will continue to spam you on and on. I inquired about a Subaru around two years ago, they took weeks to reply, and once they did I had informed them that I had bought from another dealership. I get continuous emails from them asking to get my (Nissan) serviced at their location (1100km round trip drive if I did...) and telling me about their product line.. Stop . Emailing. Me. I've asked numerous times now.
I have to say thanks to all the amazing staff at
GP Subaru! Especially my salesperson Rebecca! I highly reccomend her to anybody looking for a new vehicle. She was straight and to the point and wasn't pushy in anyway. 5 stars!
Incredibly helpful & friendly staff. Last winter my car got stuck in the snow, I was unable to get out by myself! Without even having to ask, they assisted me! I am so grateful! Thank you! ☺️🙌🏼
I called Grande Prairie Subaru on a whim (I live in Edmonton - nearly a 5 hour drive away). They had the vehicle I wanted and Tracey gave me enough confidence about the price of my trade-in and their new vehicle pricing that I took the drive to check it out. Tracey and the car were both waiting for me - the trade in value was fair (I shopped first in Edmonton and their offers were embarrassing by comparison).
What struck me the most is that the negotiation was friendly and easy - a far cry from my experience in Edmonton!
The drive saved me thousands of dollars over what was on the table at the Edmonton dealership - frankly if it hadn't been for Grande Prairie Subaru (Tracey and the Sales Manager) I would have given up on the idea of the preferred Subaru and gone with another brand.
I am only sorry I won't be able to have my vehicle serviced in Grande Prairie as well!
Had a great experience buying our new Subaru. Would recommend this dealership, it was the most painless vehicle purchase we have ever had, thank you!
Great service from great people! Very welcoming. Everyone was able to answer my questions and help me buy my vehicle. I would certainly recommend this dealership!
Always a pleasure dealing with the employees at GP Subaru, friendly, courteous, and always smiling. They match or will beat the price in windshield repair to anyone in town. I would definitaly recommend you stop by GP Subaru and check it out for any of your vehicles needs. Thanks alot for your hard work and awesome service
GREAT OUTSTANDING SERVICE! QUICK AND EASY OIL CHANGES. BEST PRICES IN TIRES AND WINDSHIELDS. HAD A CRACK IN MY WINDSHIELD, NOT ONLY WAS IT FASTER THAN STANDARD AUTO GLASS, BUT A LOT CHEAPER!!!
THANKS GUYS FOR THE GREAT WORK!!!