I purchased a pre-owned EV last week. It had 3 issues which can't be identified in a short test drive. These faults should've been noticed by the service department before putting the car up for sale.
1) A/C - As I turn the air conditioner on, the blower works but the cooling does not happen at all.
2) Front passenger power window - Sometimes it works smoothly and sometimes it gets stuck not pulling up or pushing down the window glass at all. This is a major SAFETY ISSUE.
3. Car key - One of the 2 car keys doesn't work at all.
I had a great experience buying my new Wrangler from Harris Dodge in Langford. Mario was friendly, knowledgeable, and easy to deal with from start to finish. He answered all of my questions, wasn't pushy, and worked with me to get the payments down as much as he could.
This is the first brand-new vehicle I've ever purchased, so it was a big decision. Mario made the whole process straightforward and stress-free. If you're looking for a new vehicle, I'd definitely recommend asking for him.
Thanks again, Mario!
UPDATE:
Came back for some accessories and also asked the service department for advice on a small paint issue I'd caused while trying to touch up a chip it got in a parking lot after only a week of owning. I wasn't looking for anything free, just hoping they could recommend someone. Instead, they had their detailer take a look and he buffed it out for me on the spot and finished the repair with some clear coat. He even let me use their vacuum while I installed my new floor mats. When I asked what I owed them, they wouldn't take anything. Really impressed with the service after the sale as well. Everyone I've met there has been amazing.
Bought a 2019 Ram 2500 Cummins. Was already a great deal but I traded in my old truck and they gave me a great price for it. Dealt with Codie, she is amazing and was super transparent about all the numbers. Got me a great interest rate for a used vehicle. The atmosphere at the dealership is super friendly and they weren't pushy at all which is rare for a car dealership. 10/10 recommend these guys!
When my 2003 Pathfinder unexpectedly needed to be replaced, I suddenly found myself needing a vehicle and facing my first-ever dealership experience. I was nervous going in, but after several people recommended Harris Dodge, I decided to give them a try.
I’m so glad I did. From the moment I arrived, Aidan and Sophia as well made the process easy, welcoming, and enjoyable. They were knowledgeable, professional, and patient, taking the time to answer my questions and explain everything clearly without any pressure.
What impressed me most was the atmosphere at Harris Dodge. Not only was it good business off the bat, but within the first hour, I felt as though I was made right at home. Everyone I met was friendly and genuinely helpful, creating a team-oriented environment that made me feel comfortable throughout the entire process.
I came in feeling overwhelmed and left with a 2022 jeep compass I love and a great experience to remember. Thank you to Aidan, Sophia, and the entire Harris Dodge team for turning a stressful situation into a positive one. I highly recommend Harris Dodge to anyone looking for a dealership that truly cares about its customers.
My husband and I decided to go test drive a Jeep and we weren’t certain if we were even going to buy it or not, but we had such a fantastic experience and ended up doing a trade in and we couldn’t be happier! The entire team is so great here there were no pushy sales tactics quite the opposite in fact very helpful and informative. Let us take the jeep out for an hour so we could really get a feel of it and that was so appreciated. Madisyn was an absolute professional and so lovely to work with. As a woman myself, I really appreciated that there were a lot of women working there as well. I have had very uncomfortable experiences with a dealership in the past, so I’m always a little apprehensive going in. I never felt uncomfortable once during my entire time there quite the opposite felt very welcomed and that they appreciated having our business. I really recommend going to see them if you are thinking of getting a new vehicle. My husband has bought vehicles from them as well and feels the exact same way I do. Thank you Harris Dodge we will definitely be returning customers 🩷
I recently traded in my SUV for a ram 1500 as I needed more room. It was such a smooth, easy, and professional experience. From finding exactly what I wanted in a truck to the easiest purchasing process I've ever done. Once I found my truck, I was driving it off the lot that day. I was on a tight schedule that day and brought it back for the detailing the next day. Mady was so helpful and professional. She had a rental car lined up for me so I could still get to where I needed to be. They went over and above with the cleaning and it was given back to me looking brand new. I never felt pressured, or uncomfortable in any situation, which is so impressive for such a big dealership. My son was given toys to play with, and was treated with kindness and acceptance, even when he was getting wild. Thanks again to Spencer, Max, and Mady.
I am gonna start off by saying this is the second time I’ve bought a vehicle from Harris Dodge location and I was extremely happy the very first time and the second time is shockingly an even better experience. I want to give a massive shout out to not only the entire team at Harris Dodge right from the detailing department to financing management and of course, in my opinion, an incredible salesman beyond words, AIDAN this young man knows his stuff he was extremely informative and very professional. He had an answer for every single one of my questions he was knowledgeable. He was funny, and he was so down to earth. It was like dealing with a close friend or family member, I felt very comfortable with him. He didn’t feel pushy he didn’t ignore me. He was just extremely attentive. I had an outstanding experience and I believe I purchased an incredible vehicle with all the knowledge and help from him and the team. I believe I made a great decision.🙌🏼👍🏼!! Thank you Aiden. You’re one outstanding salesman you keep doing what you’re doing.⭐️⭐️⭐️⭐️⭐️⭐️ for Aidan if you’re looking for outstanding top-of-the-line customer service !selection, and location. This building is gorgeous. It’s well looked after ! And this team / family feel in the whole place is absolutely top of line.
Can’t recommend Yash, Nicole, and the rest of the team here enough. Absolutely solid team effort. They made the process seamless and smooth, and were able to get exactly what we were looking for. 5 star service, and 5 star experience. Thank you Yash, much love.
Zero stars....
I recently brought my 2024 Jeep Wrangler to Harris Dodge for service, and unfortunately the experience was very disappointing. The problem was the engine fan running constantly. Code indicated a bad temp sensor. Vehicle is under warranty so took it in to Harris Dodge. Turns out the problem was that a mouse had chewed through a wire located on the top of the engine under a plastic cover held on by two bolts. Ok no warranty, I get it, how much to fix. I'm quoted, $700 before taxes. I said "Pardon?" To fix a broken wire? This isn't some complicated heat shielded NASA braided data cable, its two 22ga wires to a plug on a sensor. I said no, I'll fix it myself. It still cost me $240 for the diagnostic to remove two bolts and a plastic cover. You'd think the least they could do was have the lot guy give it a quick wash, nope. Plus it still had all the disposable paper floor mats and plastic seat covers in it. I gave those to the salesman on the lot. I get it home take the cover off and discover the mouse nest of sticks, leaves and moss still sitting on top of the engine! You'd think for $240 the mechanic could have removed that, nope. It took me 40 minutes to pull out my tools, solder and waterproof the connection and put everything back. This included clearing the check engine light. Problem solved. Oh, that also included removing the mouse nest. The impression I got from this whole experience was that because I didn't agree to the outrageous $700+ fix nobody was gonna do anything more than they had to. This is not the recipe for having customers come back to you, unless you think you are the only game in town.
This is my third bad experience with the service department at Harris so I felt compelled to finally write a review. Not to mention the relentless emails and phone calls from the Harris sales staff trying to upsell me to buy, trade, swap, push, pull , drag any or all of my Dodge products. It's enough to make you want to go buy a Ford!
BTW, this is the first review I've ever written, about anything!
I recently got some major services done on my vw jetta. This is the best place on the island for your car maintenance. Everything got so smooth, and even they gave a quick wash to the car after the job done.
Best service team. And special thanks to Mustafa for explaining the problems and guiding with the correct repair process.
I recently bought a 2026 Cherokee hybrid. I shopped around a lot until I found the exact vehicle I wanted in stock and turned to Harris who gave me the deal I wanted. They were great to deal with. Great dealership, lots to choose from and my salesperson Nicolas was a dream to work with. I’d recommend anyone looking for a new or used vehicle to go visit them. Thank you Harris, I’m loving my new car.
We recently bought a vehicle from Harris Dodge ~ definitely felt Justin the sale guy went the extra mile. No sales pressure- courteous and sound knowledge. The Acura we purchased was a gem. Would have no hesitation in recommending Justin and the dealership..thanx A & J ..
Had a pleasant and relaxed buying experience with Jack. I decided to purchase a truck from Harris in spite of living on the mainland. Jack was thorough in answering questions about the vehicle, transparent in his pricing and the structure of the deal, and was clear in his communication. He understood the nuances of purchasing a vehicle that is unable to be seen and went the extra mile on phone calls and correspondence to ensure I had the info I needed to make a confident decision. Sales manager Tom, Finance Manager Shannon, and Maxxam Insurance rep Trevor were all extremely easy to work with, accommodating, and experienced in their roles. Would recommend this dealership to anyone looking for a vehicle.
My family had a wonderful experience finding the perfect new car for my mom thanks to Fergus! He was very friendly, accommodating and patient with us throughout the process, and we couldn’t be happier with our decision. The rest of the team that we dealt with, including Daniel, was also lovely! Thanks so much! :)
I had a great experience buying my car here from start to finish. The whole process was easy and smooth. I went in to test drive the car one evening and was able to drive it home the very next day. Max and my salesperson Aidan were both helpful, straightforward, and made everything feel low-stress and well organized.
I brought the car in today for a detail and mentioned a vibration I’d noticed since buying it. I originally thought it was just from sitting on the lot for awhile, but they checked it properly and found a rusted brake pad/rotor causing the issue. They fixed it at no charge, which I really appreciated.
Every department I dealt with was professional and friendly — from sales to service. Big thanks to Josh in the service department for taking care of the repair today. I’d definitely recommend this place to anyone looking for a vehicle and solid after-sale support.
Good morning Harris Victoria.
I just wanted to say thank you for my recent repairs and service last week with my Ram, I am legal for the road and happy motoring.
I appreciate everything your shop as done to make this happen.
That being said, I'll be booking an appointment for an oil change at a later date.
Have a great day, and thanks again.
Dean
Took car in for routine oil change as part of purchase agreement at Harris Dealership! I live by Hillside Mall, dealership is in Langford, not far but not overly convenient either! Setting up the appointment was easy, customer service on the phone great and friendly! However once I got to my appointment, service advisors weren’t very friendly, nor helpful. And to top it off, once I picked up my vehicle and got back into town the service light came on in my dash advising servicing was required in 1200 kms.
Hmm…isn’t that part of a routine oil change? Now it’s up to me to head back out to Langford to have it reset! Not very convenient and could have been avoided if job was done as it should have been in the first place!
UPDATE - the dealership has been in touch with me to rectify this situation and I’m happy and appreciative with the solution they have offered, and as such will return. Thank you.
An absolutely HUGE thank you to Alex, Nicole and Aiden at Harris Dodge for getting me into a 2022 Gladiator. They made it super easy and smooth especially for being 12 hours away from each other. You guys rock and I will be dealing strictly with Harris Dodge from now on. Thank you guys for the outstanding service and working with me to get the vehicle I have been wanting for years when another dealership closer to me would not even put the effort in. You guys have earned a life time customer.
We went here about a year and a half ago with our two-year-old ram Pro master it was the worst experience a nightmare really
they gave us back. The van with the intake hose disconnected they had overfilled the transmission, causing internal damages. they performed transmission flush, despite it was only two years old. on top of all of this,
they overfilled the new transmission fluid over it’s capacity all of this has been recorded and documented
Along with all the damage to our transmission
We felt that it was only right to let others know before it happens to other
innocent people
Think twice about using these People to do any simple maintenance as they proved they do not know what they’re doing
We bought a car here, the day we walked in everything went smooth and was a great experience. We then had some unfortunate communication issues while processing our payment. Since it involved international money transfer. After some prompting via a negative review. They reached out to us, to assure us they were working on things behind the scenes, to the best of their abilities. This lead to the feeling that things could have been handled better but we appreciated the willingness and effort to make us feel better about this. From then on it was clear there was a miss understanding, and they really put some over the top effort in. They were very communicative, and we felt they really cared to make us feel reassured and valued. The sales team was great too, so overall we are quite satisfied and happy to have our beautiful new car!
I bought a used vehicle from these guys, and had a blast spending time with their sales team. They really take the time to understand the needs of their customers, while making the whole experience enjoyable. A big issue with my vehicle popped up shortly after I purchased it, but the dealership took care of it for me. I highly recommend them.
Had an amazing experience with Danny and the sales team! The whole process was incredibly quick and smooth no waiting around. He was super friendly, personable, and genuinely easy to work with. He worked hard to find me the best deal possible with the lowest interest rate, and I never felt pressured at any point. Highly recommend if you want a stress-free car buying experience !
⭐️⭐️⭐️⭐️⭐️ Exceptional Car-Buying Experience — Truly Above and Beyond!
I recently purchased a brand new car and traded in my old one, and I have to say this was one of the best experiences I’ve ever had at a dealership. My approval situation wasn’t the easiest, but the team worked tirelessly to make it happen — and they did!
A huge shoutout to Himanshu, who was an absolute gem throughout the entire process. He was like a guiding piper, walking me through every step with patience, clarity, and genuine care. He made sure I understood everything and always kept my best interest in mind.
And of course, Jason McMillan — the showmaster! He played a key role in helping me secure a great deal and made the final process smooth, transparent, and stress-free.
Thanks to both of them, I’m now driving away in a brand new car feeling happy, confident, and extremely satisfied. I highly recommend this dealership and their amazing team to anyone looking for a fair, honest, and top-notch car-buying experience.
From the very beginning of my car-buying journey, Aiden made the entire process smooth, transparent, and stress-free. Buying a vehicle can often feel overwhelming, but he took the time to listen carefully to my needs and genuinely cared about helping me find the right fit, rather than simply pushing for a quick sale. I felt comfortable and respected every step of the way, which immediately set this experience apart from others I’ve had in the past.
What impressed me most was Aiden’s depth of knowledge and ability to explain every detail in a way that was easy to understand. Whether it was going over the car’s features, warranty details, or financing options, he made sure I had all the information I needed to make an informed decision. There was never any pressure, only helpful guidance and clear answers to my questions. That level of professionalism made me feel confident about my purchase.
Throughout the process, Aiden showed patience and honesty, two qualities that are hard to come by in the car sales industry. He went above and beyond to accommodate my schedule, set up test drives, and even followed up afterward to make sure everything was going well. The attention to detail and the genuine effort to build trust left a lasting impression on me.
I would highly recommend Aiden to anyone looking for a new or pre-owned vehicle. This was by far the best car-buying experience I’ve had, thanks to his professionalism, warmth, and integrity. If you want someone who truly puts the customer first and makes sure you leave not just with a car, but with complete peace of mind, then Aiden is the person to see.