Great customer service for buying a used F-150. Jordan was a pleasure to work with for the trade-in and purchase. He and his sales manager were very accommodating and answered all my questions. I would recommend this dealership to a friend based on this experience.
Always a great experience when I go in for a service appointment. They were proactive in letting me know additional work needed to be done and had quotes available. Very happy, as always, with my experience with this dealership.
Had another fantastic service done at GP Chrysler today. The guys working the express lane were awesome. Great job guys. I always have received top notch service at the express lane. I highly recommend and will be back again and again.
The sales lady was very professional and very nice! I did have a few things that concerned me which I brought up and they dealt with most of it. The only thing they didn’t do was change out the windshield which they should have done because I talked to multiple people and you are required to have a complete clear windshield without any chips or anything on it. This one had at least least five or more chips and now the windshield is cracked! So that part bothers me and not throwing in a block heater at the beginning which we talked about before the papers were signed. but they did end up cleaning the vehicle later, which I asked for, there are spots they missed, which I took pictures of, and they did fuel it up. They also put extra scratches in it after it was done, which I also took pictures of.
Honestly my experience with this dealership has always been pleasant. I've been a customer since 2016. Yesterday I brought my truck in for recall work and couple other issues I wanted them to take a look at / work on.
My experience was good with my service advisor until it came time to pick up my vehicle. My husband came along with me as we had some errands to run in town.
The service advisor had my truck pulled into the bay so we could try to resolve one of my vehicle issues a different way and when it was time to leave I got into the drivers seat of my truck and my husband went to get into the passenger seat. I seen the service advisor say something to my husband but didn't think anything of it.
When me and my husband were pulling out if the bay, he informed me the service advisor "joked" with him about how he better make sure he wears his seat belt because I was driving and you never know with woman drivers. It was a very uncalled for comment.
I was super offended by this sexist comment and quite honestly pissed off that this service advisor would say that when he's been acting nothing but nice to me all day.
I get it, it's a dealership and men will be men but when you are supposed to be in a professional customer service job this is absolutely appalling as a customer of this business for the last 9 years.
Had an amazing experience, everyone was fun, friendly and easy to work with. William made sure everything was taken care of and my experience was exceptional. Love my new Jeep!
Quick, and easy purchase. No issues with the deal. Definitely a great experience
GP Chrysler did a great job on my car. They were a fair market price for the work and I am very happy! Shawn was great to work with and I will definitely be go back in the future!
Amazing service! Jordan was very accommodating and listened to everything we were looking for. He is absolutely the salesman you want when looking for a vehicle! Alisha and Cianne made sure the paperwork process was smooth and seamless. Everyone was readily available for any questions or concerns we had after the purchase. 10/10 recommend!
Brought my ‘06 3500 Ram Cummins in for a peace of mind inspection and front driveshaft lubrication. When I booked the appointment I talked to John. He was extremely knowledgeable about my truck and went over my service records and made thoughtful suggestions on what I might be looking out for with this vehicle. Since I live in the country, they were able accommodate me by letting me wait for the service to be done. They even brought my vehicle around to the front door when it was ready. I left feeling very satisfied that both I and my vehicle were treated with the utmost care and courtesy. Will diffinitely be returning for future servicing and repairs.
Just bought a truck off Harshit and what an amazing experience it was.
He went through everything very professionally and took great care of my needs.
He just started working there and I highly recommend dealing with him for your next purchase.
Well I must say that this was the best service that I have ever experienced buying a vehicle. The whole team makes you feel like you are at home.
From Top to bottom they are very knowledgeable, open and honest as well great deals to be had. I highly recommend going to see the Grande Prairie Chrysler Team if you are looking. You will be in great hands 👌
Can't say enough good things.
Great Job All once again 👏
I will post as often as I can to warn people about this place. They sold me a vehicle with a large claim on it and denied knowledge when I found out later. This $13,000 repair drastically reduced the value of the truck - so long fair resale! They did the claim repair IN their shop, but say they're not at fault because their service and sales team just happened to not discuss this with eachother. Whoopsie for me I guess. What's a mear $35,000 down the drain to regular folk?! (Yes, that's what I lost to them due to that "unimportant information"). Don't let it happen to you, don't shop here, ever!
I recently purchased a truck from here, without seeing the vehicle, it was all done remotely and the dealership driven it to Calgary to deliver it to me. Colby Mccullough was the salesperson helping me and he was awesome. I would highly recommend him - he took several personalized videos of the vehicle for me and answered all of my questions. He went above and beyond and was a great guy to deal with. If I were to buy another vehicle from here I would 100% go with him again. He is the man and was awesome. The reason why I am giving 4/5 stars is because the dealership folks scheduling delivery of the vehicle were very slow. However, I had contacted the dealership GM, Brett Cavan, who sorted it out immediately and the vehicle arrived the next day and was in good condition. Overall I was very satisfied. Thanks again, Colby!
Be very careful, the service department will charge you for work you have not approved in an attempt to squeeze every dollar they can. I strongly advise going to another dealership. GPDC has lost all credibility with our company after this latest repair.
Very disappointed….
Two stars, because their mechanics do good work. Just don't give them any trust at all, or they will walk all over you…. Be careful.
Took our truck in as the heat’s not working and winters coming. Already know it’s a heater core issue. They held it all day and still charged me $115 to do absolutely nothing to the truck, and say “it’s probably a heater core issue”, which we had already told them. Decided to buy a heater core as they had it in stock and they price gouged the hell outta me, $600!!! Went somewhere else to get a quote for service and they’re only charging $90 for a heater core! Was really disappointed in this experience and will not be going back ever again.
Very badd service i got the moisture in my head light while chanag the headlinghtbthey broke the part and now i had the difference and they haven't install the part properly
Hey GP Chrysler team! Just wanted to give a huge shoutout for getting my truck in early for repairs and for the amazing service we've received since day one of owning it. You guys are absolutely awesome, and I can't thank you enough for your top-notch service. Keep up the fantastic work! 🫶🏼
The entire team was amazing to deal with. Thank you again for helping me get the one I’ve always wanted. Will, CJ, Paul, Cianne, and many more were fantastic
Best experience I’ve ever had and a big shout out to William Carriere professional fighter and professional salesman very respectable and knowledgeable and great with kids A+. Will be going back there every time I need a new vehicle. Thank you again for the great experience
Great experience! Donnie my salesman was amazing! I didn’t expect to even get approved for financing but they were able to help and get me into a used vehicle. I’m very happy with the entire experience!
I'm usually skeptical of any dealership. This is however the best dealership Ive had a chance to deal with. They laid everything out for me, Made sure I was confident and well informed about my purchase. highly recommended 👍 .
This is called the best service you jeep chrysler Especially ( SERVICE DEPARTMENT) of them they even neither have manners to how to deal with customers nor they have patience ( SERVICE DEPARTMENT MANAGER AND THE GUY WHO SITS IN NEXT DESK OF MANAGER OFFICE) they both should not have that type of position which they have,
Two days ago on As you can see this our jeep wrangler’s work done by them, we have have been called by them to pickup our jeep on 11 july 2023. But when we looked up on our jeep it was cover with full of dust inside and outside, full of scratches in some parts of jeep as you can see in this picture,
Even they guys have broken our original wind shield and changed with local market wind shied without letting us know which had also big crack on that, and cracked jeeps driver’s side head light. THE CONDITION OF JEEP WRANGER THEY MADE MORE WORSE THAN BEFORE.
When we tried to bring our concerns with service manager, he Don’t have manners to deal with customers we have been shouted and tried get out from their office by SERIVCE MANAGER AND that GUY WHO SITS NEXT TO HIS OFFICE, they both guys were trying to put feet on our head….
We came here to bring our hope to get good service to our jeep. But we are totally disappointed and dissatisfied with their dealing behaviour and their service…
I hope that this message will see to General manager and above officer of that company and give as hand to support us….
Me and my friend got a call from them to pick up our jeep saying it was ready. But it was nothing but ready. Instead of making thing right they did more damaged to it. When we complaint about the issue they started getting rude. Even the paint job they did was far from good. Not only that, they broke our car windshield , front light and damaged the automatic side button. Scratches were left on our jeep. We even told them to check CCTV for proof that it was done by them and "not us". My personal experience has been really bad with them and I would caution everyone to think twice before coming or giving your precious vehicle to them
I've been getting my Jeep serviced at this place for the past six months. Recently, I had an issue with the door hinges, which they approved to fix. I left my vehicle in good condition at their dealership because I trusted them. One of the service advisors took responsibility for my Jeep. I'll mention everyone who provided the worst service and took out their frustration on me, neglecting to fix the damage they caused.
I left my Jeep with them on June 25th, and they called me to pick it up on July 12th. To my surprise, what I expected to be a positive experience turned into a nightmare. Instead of fixing things, I found several issues: they broke my Jeep's original windshield without informing me and replaced it with a broken aftermarket one. Additionally, they damaged my right headlight, which costs almost $1500 to replace. Furthermore, the paint job they did on my Jeep is terrible. The side mirrors on both sides don't move from the control buttons.
When I first saw my vehicle, it was parked in a broken condition, and they called me to pick it up from their lot. I raised this issue with their service manager and the rest of their team, requesting that they return my vehicle to the same condition I left it in. Instead, they pressured me to take my Jeep back, threatening to tow it from their premises if I didn't. Their service advisor and manager even said, "We're done with this, bring back your Jeep."
During this time, I had been using a rental vehicle at my own expense while my Jeep was in their shop. They turned my Jeep, which I've always kept in top condition since buying it, into a broken mess. They broke the original windshield, headlight, side mirrors and left numerous scratches on the body despite being responsible for the damage they caused.
They forced me to take my Jeep back from their shop without providing the paperwork, claiming their system was slow and that it would be ready in seven days. They called me to pick it up, saying "it's ready to pick."
I was devastated by their service, the damage they caused to my Jeep, and the insults they directed at me. After addressing the issues they caused with my Jeep, the advisor had the audacity to demand payment for the original windshield they broke, as well as the headlight.
Honestly a great and patient experience with these guys! Made it quick and easy to get the vehicle I needed! Cant wait to work with them again:)
great, unrivaled service. we arrived with a fiat ducato lights on... not easy in canada. They didn't give up until our problem was resolved. imprinted with the equipment, look for solutions outside the garage. Truly unbelievable. and we were with three young children and a dog. we were received like at home. Everyone was really great in making this ordeal easier for us. thank you, really thank you. without you the journey stopped.
Everyone there is just awesome! I always go to GP Chrysler when I get a car, and seriously, I've never had a bad experience. This last time was even better because Brooklynn, our car sales specialist! She was super easy to talk to, and I never felt any pressure or anxiety. I can't praise her enough!
Travis O'Connell is an absolute gem! He answered my 700 questions without a hitch. Keep me in the loop from approval all the way until delivery. He was knowledgeable, understanding, personable and amazing to deal with! I would highly recommend purchasing/ inquiring about a vehicle from him! I would give 10 stars if I could!
Had taken my vehicle in for a wheel alignment. When I got home and read the receipt as I had someone else drop and pick the car up, there was a note from the mechanic.
The mechanic stated that he did the best he could to do the wheel alignment as the tow adjuster was seized.
I was never called when he found this problem to ask if I would like the tow adjuster fixed first and he proceeded to do the work.
The first time I called I was told that the mechanic called and told the person picking up as she was point of contact because she dropped the vehicle off; she never received a call. Then I was told that the mechanic would call me back in 5-10 minutes; I never received a call back.
The second time I called the receptionist, I was told that the mechanic when home for the day.
The third time I called, I was told the mechanic was taking a few days off and they would have him call me when he got back; I still haven’t received a call back after a week of calling.
If the mechanic did contact the person that dropped off and told her about the tow adjuster I would have never received the call that my vehicle was ready for pick up as someone else was the point of contact.
Instead of calling me before he did the wheel alignment, I now have to pay for the wheel alignment then have the tow adjuster fixed and do another wheel alignment because he couldn’t make a phone call.
This incident tells me that GP Chrysler 100% values money over their costumer satisfaction.
Grande Prairie Chrysler is by far the best dealership in Grande Prairie! From sales, to service to finance the customer service cannot be beat!
I have bought 2 vehicles from here in the last 2 years, Alisha and Jordan are the 2 you need to see! So friendly, knowledgeable, caring and proffesional! I will never go to another dealership again. Their vehicle prices are even unbeatable!
Everytime you leave there you will leave with a smile, everyone who works there are fantastic and friendly!
Service is amazing to deal with, sales are exceptional, even the shuttle drivers are amazing!
Thanks GP chrysler for selling me my Jeep Grande Cherokee and my new Dodge Ram!
🌟 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
I just purchased a new vehicle from chrysler and the team yesturday. From the general management to the finance department and my amazing salesman Travis - well done. Thank you all for ensuring my wants, needs, inquiries and concerns were your priority. The transition from my first vehicle purchased there, to my new one went super smooth. Good job team.
Great sales people , service department has long term employees that know their stuff . I would of gave 5 stars if it didn't take 45-60 mins (shameful) per vehicle to get a oil change. If 2 vehicles are ahead of you which is common best not to even wait and get it done somewhere else... they have two bays to check in vehicles for service but only one lube bay. It's in no way the workers fault more lack of man power and space to do the service.
Tried every dealer in town, and Jordan at GP Chrysler pulled through. I've been wanting a truck for the longest time, but all I've ever been approved for is compact SUVs and cars. But these guys will not only work with you, but also work their damnedest to get you what you want even if your in a tight spot. Thank you Jordan, you're a blessing in disguise.
James worked hard to get the best vehicle at the best price for me. I appreciated his commitment as well as the finance department in making my purchase an easy non-stressful experience.
Highly recommended!
Our overall experience was excellent. Jesse answered all of our questions and he was very easy to deal with. We highly recommend this dealership as they were very accommodating to us and Jesse!
I had the great honor to work with Troy Collinge in Langley British Columbia and wish all customers coming to Grande Prairie Chrysler Jeep Dodge to know you couldn't be in better hands. Troy is an extremely dedicated individual and always puts his customers first. Troy is by far one of the best General Sales Managers in the Automotive Industry and I wish him well at Grande Prairie Chrysler Jeep Dodge. - Tom Brown - Fraser Valley Mitsubishi
This was my first buying experience with GP Chrysler and I highly doubt my last. The staff were very friendly, inviting, and made you feel comfortable. James Cox was an excellent sales associate to complete the deal. He was very friendly, knowledgeable, took the time to listen to my concerns, and made sure I was completely satisfied and had everything on my "list" crossed off before I left the dealership with my new vehicle. I will definitely recommend this dealership and James to any of my friends who are looking for a new vehicle.
Got me a Van!
Jordan was very helpful, i came in there being a little stand off ish cus i don't like pushy salesmen. But jordan was very easy going and didn't push me into anything. He was able to answer any question i had. Derek was really good to. he got a great interest rate even though the numbers i gave him at first weren't correct he fixed it. It's my second time buying a new vehicle from gp chrysler and it won't be the last