Don't buy NISSAN very bad car
This section is the very very root and shameless and full chitting people are working there all of them especially the person working in customer service and taking the car for repair. Never go if you go to a big problem you will get it.
My advise never buy Nissan with two-car I have very bad experience
WORST EXPERIENCE EVER
I signed up a deal to get a new car but they tried to sell me a used can as a new car. I found out from Service Ontario an d Crafax. They did not refund our deposit.
DO NOT TRUST THEM . DO YOUR RESEARCH BEFORE ANY DEAL WITH THEM.
Amazing service! I received the best service I have ever received at a car dealership by a salesperson named Sina Arab. He was very specific how to take care of the customer needs. Sina suggested the 2017 Nissan Rouge and said it would be the right fit for me and my family. I was happy to make the deal with him that day. Loving my new car. I'll be sure to ask for Sina next time my family is looking for a new car. The other person I was dealing with was a professional manager by name of Jino Park that I'd highly recommend talking to him about your car deal. He's everything you need when shopping for a car. Jino is very honest and committed guy who goes above and beyond to treat his clients right.
Amazing service! I received the best service I have ever received at a car dealership by a salesperson named Sina Arab. He was very specific how to take care of the customer needs. Sina suggested the 2017 Nissan Rouge and said it would be the right fit for me and my family. I was happy to make the deal with him that day. Loving my new car. I'll be sure to ask for Sina next time my family is looking for a new car. The other person I was dealing with was a professional manager by name of Jino Park that I'd highly recommend talking to him about your car deal. He's everything you need when shopping for a car. Jino is very honest and committed guy who goes above and beyond to treat his clients right.
Terrible customer service, they do not have enough experience , for time scheduling, they kept me 2 hourse for an oil change, and even did not ask what kind of oil I would prefer for my car , they chose wrong oil product for my Nissan Rogue, the personnel behavior are not professional , they do not have any plan for compensation.
After wasting my money and time there, I could not trust them anymore, I took my car to another service shop to do the proper maintenance.
I leased a Nissan rogue on Nov/13/2019. Mr. Ali Reza Khademi product advisor, provided deal details for us. He was professional, knowledgeable and helpful. He gave me the best service. When I received the car found out the windshield has distortion but the sales and service manager were not agree with me. Writer wrote a review for the company. After a few days and some negotiations they accepted to show that to the glass technician. The glass technician confirmed my problem and service manager Mr. John Lim accepted to replace that at no extra charge. Throughout this process the sales advisor Mr. Khademi was in contact with me many times to solve my problem. He was very helpful.
Professional l, clean and fast service. There was a small issue with my oil change, they fixed it right away without arguing or giving me the run around like other places do. Making it right for the customer is so important.
I got the best customer service from the manager Danny and the advisor Marc. Friendly and knowledgeable people. They really impressed me by going above and beyond to offer me the best deal to purchase the car I was looking for. Amazing experience I have had there. I would definitely recommend this location with their fantastic people to my friends and family.Thanks again for the time you guys spent for me and stayed longer even after the closing time. Great job👍
Eric Kim and the rest of the service team really understand how to accommodate the needs of their customers. Everything is really well thought out and planned from the arranging of my courtesy shuttle to work and looking after the maintenance of my vehicle. I would certainly recommend this dealership!
John from service was amazing-he is super friendly, efficient, professional, and made my body shop experience amazing!! He easily took care of my rental, made sure the shop did the work until his satisfaction, and even provided a complimentary interior and exterior detailing (which my car really needed). Thanks John you’re the best!!!
Incredible service! Anastasia was so genuine, honest and responsive throughout the entire process. Hands down best car purchasing experience I've had so far! Highly recommend
I returned a car, leased for 5 years, in excellent condition, documents signed; no damages. After 4 months of not accepting offers to take another car from them I received phone calls from a collection agency saying I have a past due for damages in the car. They said they sent a mail 3 months ago but they never did! They don't care about the harm they could cause to your credit score, despite being a good customer. I didn't have a problem paying, they just didn't ask me before sending it to their partner - the collection agency.
Lack of communication amongst the staff.
I put down deposit for a car and after a couple of days someone sent me an email asking me if I wanted to buy the car and offered a gas card as well.
When i bought the car they didnt give me that offer and then when I asked for the same offer they denied.
Also my car's safety took more than a week to get done which ended up the closing time to two weeks after I confirmed the purchase.
This dealership has one of the nicest staff, there are super friendly and always willing to help ! The Operations Manager is exceptional and has many years on knowledge in product and organization development. If your looking for a car or great staff then you have got the right dealership !
I just bought my first Nissan here, my sales rep, Max, was above professional and accurate and went an extra mile to deliver an awesome service. He delivered the car in no time and fulfilled all the documented promises in the deal. Super happy and recommend it strongly.
The dealership is nice in terms of general services and oil changes, shuttle rides while your car is serviced. However, my Pathfinder has more technical issues which neither Nissan nor this dealership has been able to resolve. I guess Nissan Canada doesn't really make efforts to address their customer needs.
So happy with my new Nissan Rogue 2019. Thanks to Max we could choose the best option. He is so professional, patient and helpful. I highly recommend him.
I deal with Marc, he is very patient.
Service is great. They take care of problem & issues. Things are explained well so there is no confusion.
Love my New Car.
I've got a great deal for my altima with Benjamin. He's very service oriented, professional and thoughtful. I would love to recommend him to anyone!
Picked up a new 2020 Nissan Rogue last week from Benjamin Chong. The features and details are all awesome (and much better compared to my previous 2016 Rogue). Customer service was great as Benjamin took time to answer all the questions I had. Negotiation process was smooth, and felt I got a very reasonable deal. Highly recommend Benjamin at Willowdale Nissan!
I've just picked up my Nissan Rogue and I love the car. The customer service, level of professionalism, and care that my sales person is outstanding. From when I bought the car initially, until it was time to pick up the car. Marc Atienza went above and beyond to help me out every step of the way.
The negotiation process was smooth, response time over email was quick. Overall, I felt confident buying my car from this team. :)
High recommend working with them if you're in the market for a car. I'm loving my Rogue!
Recently I bought a Certified Pre-Owned 2016 Nissan Rogue (Black Color) from Willowdale Nissan. I am very much satisfied with the Vehicle as well as the Sales Team. In particular, I would like to really appreciate the services of Marshall Besmillah & Danny as they both went beyond my expectations and accommodated my requests ! Thank you once again Willowdale Nissan. I look forward to maintaining my vehicle through your Service Team in the future.
The service I have received at Willowdale Nissan has been outstanding. The service is well organized and timely. John Lim, the service manager, is personable and fair. Clarence, who sold me my car, is easy to communicate with and he is always there for me when I need help. I am very pleased with Willowdale Nissan’s sales and service teams. Thanks again, Robyn B.
I DO NOT recommend anybody coming or buying from this dealership. They have the worst service ever. They don't care about their customer. They just want to sell and take money from you. Last weekend, I was interested in buying a car with them, so I made a $1000 deposit. BUT, before I even signed the paper agreement, I asked the sales person, Taylor DeYoung, "If I change my mind, will I get my money back." He stated that, "Yes, I will get my money back. A couple of days later, I decided I didn't want the car anymore. So I called them and they said, that the money I deposited is "non-refundable." I am baffled. I have spoken to the manager, and they can't do anything about it because I signed the paper. I feel like the sales person ripped or tricked me. He didn't care for explaining what the policy agreement was about. He even denied saying, "Yes, you will get your money back." If he had told me or explained that the money is non-refundable, then I wouldn't have made the deposit and sign the paper. All I can say is, if you're naive as me, make sure you do your research, ask lots of questions and/or have somebody there with you that can talk for you. Overall, this is NOT a dealership I would recommend.
This Dealer ship may not be the best Nissan in that area, the Staffs are nice thou, We had an experience with Max (Sales person) who really helped my parents and gave us a fair price. I highly recommend him.
Good service and fast, professional staff who know what to do and know their customers
If you are planning to buy a new car don’t come to this dealership as it is has very unprofessional and disrespectful customer service. When you are asking them questions you’re scared to ask because their attitude is very rude. I’m really happy with the car but I’m not happy with the management.
If you are planning to buy a new car don’t come to this dealership as it is has very unprofessional and disrespectful customer service. When you are asking them questions you’re scared to ask because their attitude is very rude. I’m really happy with the car but I’m not happy with the management.
Benjamin Chong is a great salesman . He is very kind and helpful. He did his best to help me find the right vehicle. Thank you Benjamin! I will definitely recommend him to all my friends and family.
We experienced friendly sales people, not pushy at all. People we talked to on the phone have always been pleasant. The folks in the Service department are also very friendly and look like they enjoy working there. Can't always say that for the shuttle drivers
bought a brand new car from here, received "free" oil changes vouchers with my purchase, but why is it that i have to always pay $50+ for my free oil change? does that seem fair? so now I will just go to my local Nissan dealership and lose my other "free" oil changes. What is the point of "free" vouchers if I still have to pay.
Not happy with willowdale Nissan at all.
As a customer, purchasing 40'000$ product from them, I'm very dissatisfied!
They promise you something, but they do not do it!! This happened twice to me! They mind only about their sales revenue, not their clients!
First time they promised me that the plates are ready. When I was in the way from far Ontario, they called me "Come next week, please, it's not ready."!
Second time they promised me that at an agreed time, a "part" will be ready. At that time, that section was closed!
The "show room" staff even do not know the working hours of the "parts sales" section!!
Also, please be careful about signing anything there, otherwise if you want change anything after that, you'll see their other face and you'll be in trouble!
I went in for a $50 oil change and left with almost $500 bill. It is a two year old car with light mileage and did not need those extra services they attached. Excellent car salesman at your own expense, do not visit this place.
I was interested in Nissan Rogue and made a great deal with Benjamin Chong.
He was always very kind and helpful.
I recommend him for all Nissan customers.
I bought my first car last week and I was so satisfied with Benjamin's service. He is a kind and great guy. Thank you.
Adam from parts counter is awesome! Always gets me the correct parts, is always helpful and answers questions or concerns.
I Was back today to pick up rotors for my car (i mentioned i injured my shoulder today, asking if he minded me bringing them out to the car one at a time... He actually carried them out for me! What a great guy, Thank you Adam! I will always buy my parts here, amazing service!
Marshall is a great guy and did a great job showing and selling me an amazing vehicle for a very fair price. Also, he is good at giving gifts. 10/10 recommended.
Amazing customer service! I requested CarFax for a used 2018 Nissan Leaf via Auto Trader and got a very quick follow up email from Marc Atienza. Considering I live pretty far, my correspondence was mostly through emails and calls, all of which were addressed to very quickly. I can tell Marc worked really hard to get me the best deal possible. At the end of the day, we decided to buy else where but we would love to negotiate with Marc and Willowdale Nissan again if we need a car in the future.100% would recommend them to friends and family.
Last week, I bought my new car from Willowdale Nissan. I had no idea about the model, but Mr Max (Mohsen) as a Product Advisor helped me a lot to choose the appropriate vehicle. I also want to express my gratitude to the support and useful comments of Mr Johnny as the Financial Service Manager and say thank you to Danny Haik as a Sale Manager for his kindness and considerations.
I was interested in a Nissan Sentra and so I booked a test drive online. Taylor contacted me immediately and made an appointment with me. The same day, I decided to purchase the car. Great customer service!
Lowest standards I've ever witnessed. I mean: extortion (not releasing the car after the bill was 100% settled, asking for more money for no actual reason). I'm not sure if this employee is still with the dealership, but I'd advise against doing any business with them.
I live in aurora and drive 30km to come to Willowdale Infiniti only because of their service. Lisa is always on top of everything and willing to help. My service advisor is Mohammad and he is always trying to ensure his clients are receiving the service they deserve. I highly recommend them.
Marshall was very accommodating during the process of leasing a new vehicle. I have driven eight generations of nissan and have found the vehicles the best value for money. The difference was in the way Marshall dealt with me; honestly and openly. My prevoius Nissan dealer was not forthcoming with the best price so I switched to Willowdale Nissan. I will deal with Marshall again anytime I'm in the market again for a new car.
Buying our first car in Willowdale Nissan is such a wonderful experience. It was made possible by Roger Peng, our product advisor and Ms. Elaine Punzalan, our Financial Service Manager. Mr. Roger is really knowledgeable with the car and gave us great customer service. Ma'am Elaine was very patient and understanding with our concerns and always ready to help. Thank you for exceeding beyond our expectations. Excellent Job!
From the moment I walked into Willowdale Nissan and started talking to Parinaz I felt at ease. She was so professional and knowledgeable but not pushy. She was the first car salesperson ever who actually listened to what my needs were and came through with flying colours! It was a real pleasure dealing with her and I will recommend her to all my friends and family!!
I made a service appointment about a week ago for today (Saturday). When I made an appointment, I clearly stated I experienced noise issue from rear passenger side wheel. Today, I got a call from Willowdale Nissan just 30 minutes before my appointment time (while I was on my way to the dealership), and the representative from Willowdale Nissan told me they had to cancel my appointment because there is no technician available on Saturday. They should’ve told me at the time I made an appointment or at least notified me a day before. I wasted my time because of them. Not reliable dealership at all.
They are BIG BIG BIG LIARS. I had a very bad experience with this dealer. This was my dealer and I had been tasking my car to this dealer for all maintenance and repairs, but beginning of summer 2017 I noticed that my AC was not working, so I took my car to this dealer to fix it and after charging me for all the fees for inspection, they came up saying that the low pressure hose of AC has a leak, so I said I want to pay and fix it but the part was sold out and even Nissan Canada confirmed that they have to place an order and it would take 4 to 6 weeks, so I could not fix my AC and had a terrible summer without AC and my family was suffering in entire summer. Next year I took my car to a different Nissan dealer and I told them what the issue was with AC, so they did the inspection and charged me again for fees but they came up saying there is no leak on the hose and the only issue is that there is no gas in there.
I went back and talked to a person that introduced himself as service manager and I showed him the report they gave me and the report from another dealer he came back to me saying that we can not do anything the person who did the inspection retired and is not working here anymore.
This is what they had done to me even the manager was not respectful even after realizing that their service team did that to a customer.
Poor customer service. Mechanics are young and lack initiative. They focus on what can make them the most income while the small little things completely eludes them. A service that should have taken 40 minutes instead took a good two and a half hours inspite of having taken an appointment. A very poor representation of Nissan's "We will meet and exceed your expectations" commitment.
I had the GREATEST experience at Willowdale Nissan. Danny is the man!! He wasn't pushy and was super helpful. Danny made my first brand new car purchasing experience AMAZING !! He was able to make everything happen quickly and seamlessly. I would definitely recommend Danny in the future for anyone purchasing a new car/used !!
It was a amazing service.. there was a good place to buy a new car. they had a good service for customer... I met two kind persons of Sales Staff ( Shane and Rada), to be honest they did very well.. I would like to special thanks for this gentleman (Shane ) for your efforts and support.. God bless Nissan Canada.
Amazing service! I received the best service I have ever received at a car dealership by a salesperson named Mo. He went above and beyond to find the right car for my needs. I was looking at a sporty car that could also be used for my newborn baby. Mo suggested the 2016 Nissan Maxima based on my lifestyle and said it would be the right fit for me and my family. Boy was he right! he got me such an an affordable price that I couldn't say no, I was happy to make the deal with him that day. Loving my new car. I'll be sure to ask for Mo next time my family is looking for a new car. I'd highly recommend talking to him about your car needs. He's everything you need when shopping for a car. An honest sales guy who goes above and beyond to treat his clients right!
I would like to thank Willowdale Nissan for taking an initial unpleasant experience and turning it into one of the best customer interactions that I have had in a very long time. I look forward to working with them again very soon! Thanks Haik & Phillip!
I bought 2014 Rogue here. All staff were very kind and professional. Store is very clean and tidy. Great service attentions to detail. Will buy next time here:)
We were cautious after reading negative reviews, but our experience was generally good. We got here the best price and their location is very convenient for us.
Salesman Al Moorani was very friendly and helped us a with all issues, even when I was supposed to talk only to service department.
The reasons I give 4 stars instead of 5. We got our deposit back after two weeks and too many reminders. Rare bumper deflector, we purchased, was crookedly installed, but it was fixed when we asked. I was told to wait half an hour for this job (I believe it can be done in 5 minutes). After an hour(!) of waiting I asked what was going on, and my car was found near the entrance. Ready. Nobody bothered to tell me.
And the last one. I don't want to blame the dealership for that, but the fact is that drivers window opened with a squeak from the fist day. After a week I had to come back to fix it. I'm not an expert, but a new brand car shouldn't have a "loose bolt" in window lifting mechanism.