On SEP 25, 2020 I went to Nissan Dealer without obtaining an appointment to get change Engine oil of my car. There was a guy on the Customer Services counter Brett Willis who deal with me in nice/impressive way. I really appreciate his services. He is assets of Nissan Dealer.
Great service and team.
This is the first experience I have had financing a car and it was not without it's hiccups but the staff were accommodating to my unique situation and after a few days I had my financing approval. There were a few cosmetic issues to be fixed up with the vehicle which the team did and then delivered the car to my home after a few days. Sanjay was great to deal with as was Jay in finance. Daniel, the sales manager was great at answering my many questions and at the end of the day I feel I got a great deal on a new to me car. Thanks to all involved.
I've been with oakville nissan for almost 10 years, great team and very reliable vehicles. Paul Malysa is the go to guy! wonderful staff and great service!!
Excellent service, they clean my car before returning it, no greasy steering wheel (it's happened), shuttle service, and fair rates.
We drove in from London to buy a used 2019 Sentra (best price in Ontario!) Sales rep Bobby looked after us from the minute my wife and I arrived. We felt safe at Oakville Nissan (not something we take lightly. Being retired) We were there to buy and after two quick test drives (on our own) Bobby tied up the paperwork efficiently and we were on our way. After picking up the car at the time agreed and getting it home I realized that there was no manual. Phoned in and Bobby was off that day so I emailed Randy in finance. He replied and Bobby phoned from his cell to fix me up with a manual. Well done. Highly recommended.
Very pleasant enjoyable purchase. Valued the honest advice on buying out lease vs new. New won out:)
I originally bought a car from Bobby at woodbine nissan and he was so helpful, informative and just a great guy that when I went back to woodbine to trade in my car for a newer version they said that Bobby was no longer working there and I was upset. So I found out he was now located at oakville nissan, so I called him up and made an appointment. He got me an Amazing deal on a Nissan Altima 2019 and I was super happy. Love that guy!!! Happy shopping everyone 🙂
Very good customer service, no BS dealership. Much better than a few of the others I've visited with my truck. Not my closest dealer by any means, but is my go to.
Just financed my first car and it was the easiest and best experience possible. The staff is professional, kind, and full of knowledge. Also, Greg is THE BEST!!! I highly recommend Oakville Nissan to everyone. Thanks again for everything :)
Talking to Greg on the radio show - he was direct, funny, knowledgeable, approachable. At their Dealership, Greg referred me to the best Salesman, Raj. He was hardworking, efficient, transparent, grounded, resourceful and kind. What more could one want when buying a car? Supposed to be stressful, and instead it was fun! 10/10!
Bought a Rogue with Derek few days ago, his customer service was excellent, he made me very comfortable buying a car. Also, Jay did a excellent job explaining the importance of purchasing an extended warranty, now i feel very safe driving my car!!!! Will definitely come back to get a car from these 2 good men for sure!!!
If I was basing this rating solely on our sales rep Paolo I’d be giving 5 stars as he was amazing throughout the buying process, however little issues with other departments within the dealer drops this one down a notch. Paolo was great at helping us pick the right car and providing the best deal possible and would highly recommend asking for him if you visit Oakville Nissan.
Sent in an email from autotrader for a Pathfinder and within minutes I had received a call email and text from Paulo. We spoke briefly and my wife and I met him at the dealership. He was a pleasure to deal with no pressure test drove the car and after some negotiation we received everything we asked for from our trade in and purchase price of the vehicle. What really impressed us about this young man was when we came to pick up the vehicle he treated us like VIPs he had prepared the car walked us through a tutorial of the features. The dealership certified the car and he updated us with full disclosure of all the requirements to certify the car. The GM kept to his word and everything we asked for was done. Amazing experience Nissan is blessed to have a Paulo advocating their products and services. Overall a wonderful experience.
Terrible customer service! Endangered my life with their incompetent diagnosis of the car!
First they said the battery was not "clamped in correctly". Charged us 175$ for the diagnosis and putting in a screw for the battery. Told us everything should be fine. Had me drive it on the highway to the states. Had the EXACT SAME issue as soon as I got there. Took it to another Nissan, which were equally incompetent, and they said everything was fine!! Well, guess what, the car stalled on me in the middle of nowhere and I had it towed on my own expense. I was this close to getting in a car accident. What if it stalled in the middle of the highway with a truck driving behind me?
I was later told it was a transmission problem. How could TWO dealerships miss such a major and common problem??
Second, new service manager is rude and unprofessional. She promised us she would cooperate with the costs of repairs. Had us tow the car all the way from Michigan just for her to go back on her word, saying it would cost 4.7k to repair, not deducting any of the costs she promised she would cut. She also threw the keys back at us telling us to "take [our] car".
All in all, their first misdiagnosis cost us +900$ in towing and diagnosis services. And they are refusing to acknowledge that this is their fault.
This is while having bought TWO cars and negotiating buying a third one from their dealership. If this is how they treated us, imagine how they would treat you.
Oakville Nissan is easily the best dealership I have ever dealt with. I have listened to Greg Carrasco for almost a decade and while I enjoy his personality, I didn’t know if his spiel was all marketing or not. Let me tell you, Greg and his team made our purchase easy and enjoyable.
Raj was phenomenal and gave us great advice and Greg made a point of meeting us and giving us a shout out on his show for driving down from Bracebridge. I have recommended Oakville Nissan to all my friends and family and will buy my future vehicles there and so should you.
Had a great experience at Oakville Nissan. Service was faster than planned, staff was friendly, confident and professional. Kudos to the management and Paolo on the sales team, great job guys!
We are very grateful for the personal and knowledgable customer service Paola provided us when purchasing our Rogue last week. He made our road trip to Oakville to purchase and pick up our vehicle enjoyable and seamless!
He is a very respectful gentleman and we would be very comfortable referring our family and friends to him.
I wanted to thank everyone at Oakville Nissan with such a great experience getting a car. No pressure tactics at all. Thank you to Jay and Paolo. You guys were great! **Special shout out to Paolo Blanco. You are awesome and a very special thank you for your patience and support throughout the whole process. You made it easy.** If anyone needs a car - go see him!!
Great and friendly customer service!
Best Nissan dealership I’ve been into!
I’ve tried Nissan Downtown and Nissan Burlington in the past. I was not very satisfied after some experiences with them and decided to try Nissan Oakville for my Nissan service. Since I first brought my vehicle here I was gladly satisfied with their service. I was helped by Kevin the first time. He was very helpful and attentive. I was able to even do some work while I waited since they offer free WIFI and even have some free coffee.
Recently I brought my vehicle because I needed help purchasing and installing winter tires and checking the brakes. I was helped by Jeff. I initially contacted him by email and told about my needs. He was able to provide me with an approximate budget so I could have some idea before coming to their office. After bringing my vehicle and did some initial checks, they detected some additional work was needed (covered by manufacturer’s warranty fortunately!) so the car needed to stay overnight. Jeff and Nicola arranged to provide me with another vehicle while they did their work which was awesome since I had some family plans already! Jeff and one of their mechanics (didn’t get his name) also helped me removing and carrying my two child car seats which was very kind of them. I was expecting the work to be completed in a few days. However, early next day I got their call that car was ready! I went to pick up the vehicle that same night. They have extended hours (until 8pm I believe) to drop or pick up a vehicle which is very convenient for those of us who work far. After arriving, the staff which received me was very kind and attentive. The checkout was fast and easy. When getting to my car I had an amazing SURPRISE! They had cleaned up the car interior which was a complete mess (those with kids know how it is). The car looked amazing with the new tires and all clean and tidy inside.
I was very happy and satisfied with the whole experience and will definitively consider this dealership for my future service needs. I gladly recommend this place.
Thanks again to the Nissan Oakville and their team of amazing professionals.
I had a great experience in Nissan Oakville, thanks Paolo for your attention and help! I recommend this dealership for the responsibility, respect and kindness with the customers.
I was in for service and having a smoke and i notice the girl that brings the cars around drives really fast .she almost caused a accident in parking lot . Also slamming the doors of cars .Someone like this should not be allowed to drive customer cars .very carless and she was rude when another lady asked about her car just to see if it was ready . Staff like that should be changed. And staff that respect the customer cars should be working there .
I highly recommend this dealership. Their price is good. Plus, their service department is very friendly and professional. No pressure sale and gave me what I am asking them to service. 5 🌟
Paolo is a extremely honest down to earth guy. He is the guy to talk to for anything your looking for. Highly recommend
Very very very rude sales person...instead of giving proper information to the customer asking irrelevant and improper questions.
Worse than that, even the manager didn't care and didn't try to fix the problem.
I recommend not to waste your time by going to this rude people.
I bought a car from this dealership. I tried to take car to my mechanic to show him but The salesman ( Raj ) said we are a great company that doing this job and you can’t take this car to your mechanic and told me like if there is any major problem in 36 days like transmission or engine we are gonna take care of it and fix it. And 7 days after buying car , I realized there is a transmission problem. And i took the car to Nissan Oakville and showed them and mechanic guy said IT HAS A TRANSMISSION PROBLEM. Service department told me we are gonna call you back tomorrow and nobody called me. Even though I tried to reach them many times and to ask what is happening , but they said Michelle ( responsible person ) is not here or busy or something and I have been waiting for their response 10 days still no answer. Eventually, I understood that THEY ARE TRYING TO PASS 36 SAFETY DAYS. And I AM STILL WAITING !!
Good sales person,, Richard Vernon. Good deal on trucks. Good location. Looking to buy from them. Trade in for my car was lower than what it's worth.
I came to Oakville Nissan as they had the White Murano I was interested in. I ended up purchasing it. My experience with Usman in Sales was very good. He was knowledgeable and very friendly and made by buying experience great. I also wanted to mention Randy Choi in Finance very nice guy easy to deal with and made for a happy purchase.
Took care of some warranty stuff. Nice staff. Did a good job.
I want to share my experience at Oakville Nissan. While washing my car one day I noticed a nail in my tire. I made an appointment right away at Oakville Nissan to have the tire checked. I received a call from the service department stating that the nail had punctured the sidewall and I would need a new tire. I asked if they had tried to remove the nail and they said no because the tire would deflate. Oakville Nissan quoted me $250 for 1 new tire. I decided to pick up the vehicle and shop around for a better priced tire. I then took the car to a tire shop in Oakville for a second opinion and I am sure glad I did. It turns out the nail did not even puncture the tire and it wasn't even near the sidewall. The nail was removed in 10 seconds free of charge. Oakville Nissan didn't even inspect the tire and I am truly disappointed in the service I received there. I will never return to Oakville Nissan and I warn others about their schemes.
Dealt with Raj - and would recommend him without reservation: he was patient and calm, wasn't a "salesman" pushing us for paperwork, was an active listener who met and answered our questions and concerns. Truly a rare individual. 5 STAR!
Amazing Experience with Oakville Nissan Team i definitely recommend everyone who is looking for excellent sales experience
I want to thanks Raj for taking my call on first step until i visited involving the manager with availability checking all over Ontario to get the color i want
They gave me very hounest and helpful advices to make sure i will be happy after i take the decision
I recommend to visit them before you go anywhere else to know how the treatment should be.. you will buy Nissan because of their professional attitude
Guys keep the hard work and wish you the best
Amazing service, I always leave with a smile. Definitely the only place I'll go to for a great and reliable car
The car service was great. Staff was very professional, they communicated exactly what was done and what would be needed next.
I am grateful to the staff at Nissan Oakville for their great customer service. Ann-Marie Martin was fanatastic and totally put my mind at ease. She handled all of the financial arrangements professionally and thoroughly and went above and beyond in making the transaction a smooth one. Saz took care of me from my first visit to the showroom and followed up with me at all stages of the process. When my car was ready he explained in detail everything I needed to know and made sure I felt informed. All staff were friendly and welcoming. Thank you!
10:48am one of your drivers almost ran me off the road today. Please teach your employees how to drive your own vehicles properly.
I never recommend servicing at Oakville Nissan. They could not find the issue and charged me for diagnostics ($150). I escalated and this time they asked me to come when they are "Equipped" . They could find the issue and fix it. Charged me again. Horrible customer service. Not equipped and they charge for diagnostic. They will find ways to charge you and not fix the Car.
It's amazing people specially Mr. Firoz and his team. Really genune, humble and 5-strars not enough to rate. Very very the honest and kind people.if you go one time there,never go anywhere!! - Thank you for all hard work for my Nissan Rogue 2019
Best Nissan dealership is the GTA!
I can't say enough about the amazing service Oakville Nissan provides for their customers. I have never had an experience where buying a car was so painless. I highly recommend this dealership to anyone who's a first time buyer or a buyer who has had a bad experience in the past. Oakville Nissan will change your perspective that buying a vehicle is a daunting task. Upon arrival be sure to ask for John Monroe, not only does John possess vast knowledge on all things Nissan he also works hard for you to ensure you're getting the best possible deal. A huge thank you to Ann Marie Martin. You listened to all our requests and made sure we were happy with the end result. I have never met someone who works so hard to please her customers, all your hard work is greatly appreciated. Go see John and Ann Marie today, I assure you your experience will be similar to mine!!
Always good people there. Friendly and fast service but I can't give 5 stars as I've never dealt with sales. Imo parts and service is a 5 star rating.
WOW, real customer service!! Friendly, professional, a really nice change. Will go there for everything car related again. What a pleasure.
Amazing ppl. Excellent service. Richard the sales manager helped me through purchasing a Titan. I’ve got an amazing deal.
Came for a scheduled maintenance. Great and efficient service! Waiting area is comfortable and free coffee is a nice thing. Service advisor was really good. Only minor point, I was in the showroom for over 30 minutes roaming around looking at cars and none of the sales rep approached me.
Our sales consultant, John Monroe gave us an authentic experience and the best deal possible. He was a wealth of information and a pleasure to do business with. He really cared about our new car experience. It was refreshing to be in the presence of a truly genuine and trustworthy sales person in the automotive industry. Our whole family felt confident with our purchase.
Thanks John.
Oakville Nissan is one of the best dealerships in Oakville. There is amazing volume and variety of inventory in display. The staff is comprising a group of very friendly professionals in their respective areas such as service, parts and sales. The decor and displays are amazing on the showrooms. They also carry Nissan certified pre-owned vehicles.
I have leased 5 Nissan Murano's with Paul Malysa helping me each time. His attention to detail and ability to put together a desirable deal keeps me coming back every time. He is efficient and a pleasure to work with.....always! Furthermore, all of my service has been conducted at Oakville Nissan for each vehicle and I am more than satisfied with the results. I will not go anywhere else. I feel like family!
As always extremely friendly and welcoming when you walk in. This is the 4th Nissan we have acquired at Oakville Nussan, and always from Pail Malysa. We have referred family and friends to him as well, and they rave about his knowledge of the vehicles and the time he took helping them.
We have just leased or purchased our fifth vehicle from Oakville Nissan and have always dealt with Paul and Feroz . Both gentlemen have always been extremely helpful, knowledgeable, courteous and friendly. We wouldn't consider dealing with or going anywhere else.
My Infinity is awesome. Paul Malysa at Oakville Nissan took care of everything and made my purchase fast and painless. That you Paul for your excellent service and hospitality. I will be recommending you to everyone I know.
Over the years I think I have done 17 car transactions with Paul Malysa at Oakville Nissan. With utmost confidence I have also sent many family and friends to him as well. On every occasion Paul has delivered and then some. We take great effort in choosing our cars as they become a reflection of our personality. Paul takes equal pride in ensuring your decision to work with him, his dealership and his brand is a choice you won't regret.