Purchased a used Nissan Kicks which I love!!
Many thanks to Josh, Mike and Tim for taking the time with no pressure as I looked for a car which would suit me well.
This is my 5th Kicks and I recommend the Nissan cars and dealership to others looking for another vehicle with no hesitation!!
Many thanks to the team at Niagara Falls Nissan for another great experience!!
Purchased a Nissan Frontier from Niagara Nissan (Jeff Vance). Jeff was excellent to deal with - friendly and helpful. They found the truck I wanted quickly- no pressure for add-ons. Good experience overall.
Used Unhaggle to get connected with Jon, at NF Nissan. He got us a very good trade-in price on our 5 year old Kia Forte, towarsds a 2015 Nissan Rogue. All very professional. No major pressure from Ken the Finance Manager. Professional from start to finish. We even won a year's worth of oil changes at the same time!
Although I made a successful deal on a new 2015 Micra - the overall experience would not enhance me to purchase again from this dealer - I found the 'sales' side to be very indifferent - since taking delvy have not heard from the dealership at all!!~ - this I find very surprising - sales follow up is so important to the Consumer.
My most favorable comments go to the Finance and Adminstration office, who although no 'finance' required - they were most helpful and obliging.
The good news is that the vehicle was ready on time and is a pleasure to own and drive.
I am looking forward to the 'Customers Night' December 10th with enthusisam.
Jesse James
The worst dealership! Don't buy or service your car here.
Just recently bought a brand new Nissan Qashqai from the NF Nissan! Such a great experience for buying my first new car! Jeff Vance was not only honest and knowledgeable about the car, he provided excellent customer service from first meeting to the final hour of him showing me first hand, all the amazing features that my new car has! He gave me tips on how to use all the controls to get the most out of my vehicle. I am so happy with the service and my new Qashqai! Lots of great features at a great price. If you are looking for a new crossover SUV, check out NF Nissan and talk to Jeff! A truly great experience overall.
You guys are awesome. Came in yesterday extremely worried about the condition of my car. Turns out, it wasn't so bad. You guys fixed everything on the spot, didn't overcharge, and the wait wasn't terrible. It drives like a dream now 👌 Oh, and you washed it. Seems small, but really much appreciated. Thank you. I'll definitely be back
We just purchased our Pathfinder from Niagara Falls Nissan. We are very happy with the deal they gave us. Sean Fowler was amazing! So helpful and found us the perfect car! He very patiently went through all the features and answered all our questions! We very highly recommend Sean and Niagara Falls Nissan!
I just purchased my second Rogue at Niagara Falls Nissan, working with salesman, Sean Fowler. Sean worked hard to put tougher a deal that worked within my budget and wish list.
Dealing with Sean was a pleasure, he is knowledgeable and is a "no pressure" kind of salesman.
He spent a lot of time making sure I was aware of all the features of my new 2020 Rogue.
The service department is great to deal with also. I had my 2015 Rogue serviced there all the time. I will continue with service there for my new vehicle.
I had to have some repairs on the 2015 done recently and Jon Misir went above and beyond to get my vehicle repaired.
Thanks Niagara Falls Nissan Team.
We bought our 2013 Rogue at Niagara Falls Nissan 7 years ago and have been pleased with the service we have received there over the years. Therefore choosing to buy our new 2020 Rogue there was an easy decision and dealing with Sean made the experience stress free. No pressure, friendly staff, easy financing. All around great experience.
I purchased my first vehicle with Sean at Nissan Niagara Falls and I was very pleased with the overall experience. Sean and Inara were very friendly and helpful and made the experience easy and enjoyable.
Best experience ever. I was fortunate to have connected with Jon Trotter, GM Sales through an online search for a specific vehicle with low mileage. The transaction was unique, in that we live 3 hours from Niagara Falls Nissan, and the need for accurate information and vehicle condition important. Jon's communication with us was over the top! By the time we came to look at the car, everything was in order and true to the descriptive. The car was serviced, all work and inspections completed, paperwork ready. The deal was easily finalized and all that was left was for us to take the vehicle. Because we lived so far, we were unable to take the car at the time, and Jon took time a few days later to deliver the car to our home - a round trip for him of just under 7 hours! Amazing customer consideration. We can't begin to thank Jon and his support team at Niagara Falls Nissan for getting us into our new (used) vehicle. For our next vehicle purchase, guaranteed it will be at Niagara Falls Nissan and Jon. Many thanks!
Took my car in for 2 recalls, airbag inflator and fuel filler neck. Got my car back with the filler neck full of dirt, now in the fuel tank. I couldn’t be more displeased. Now have to be without my car for another service to clean it out, but certainly not by Nissan. I love my Nissan cars and trucks but will stick with my trusted mechanic for all my services.
Bought my 2013 Nissan Rouge here 2 years ago. The buying experience was great, super friendly staff. I’m happy with my payments for financing, the warranty, and all that fun jazz.
The service department is also awesome and I’m always satisfied with the work.
Also the Rouge in general is a great vehicle! I’ve had 0 major issues, only the upkeep ( like filters, bulbs, oil ) and look forward to vehicle shopping here again when my time with the Rouge comes to an end.
Shout out to the guys who shuttle drive for always being friendly and punctual !
I received a notice from Nissan Canada that my vehicle was part of a recall and was advised to contact a dealership to make the necessary improvements. When contacting Niagara Falls Nissan I was given the option of appointments that suited my schedule.
Greetings were very pleasant (Sheri) when I arrived for my appointment and I was informed that short wait would be required. While asked if they could assist with other service needs at the time I did not feel pressured to commit to anything else at that time.
True to their word the fix was taken care of in the time that they advised it would.
I was thanked by the service consultant and advised that my car would be waiting for me outside. The service manager also thanked me on the way out (using my first name to boot)
All the employees were courteous and professional. They even washed my car for me too. WOW! That has never happened to me anywhere else.
I must also highlight something that I witnessed in the customer waiting area. The service consultant, (Sheri) was assisting another customer with options and suggestions on how to deal with her service needs. I was not eavesdropping but couldn't help but overhear in the small customer service area. I was impressed by her understanding and compassion when dealing with this customer.
I would have no hesitation in recommending Niagara Falls Nissan (and their product) to any and everyone.
As someone who knows very little about vehicle repair, this is the only place I will take my vehicles for service. I have purchased a used (not a Nissan) vehicle from this dealership in the past, but choose to take my vehicles here for service because of their honesty, kindness and fair prices. I have been quoted a price and charged less because they finished it in less time than expected. Where does this happen!? Their Service Manager Jon is great to work with as well.
As someone who knows very little about vehicle repair, this is the only place I will take my vehicles for service. I have purchased a used (not a Nissan) vehicle from this dealership in the past, but choose to take my vehicles here for service because of their honesty, kindness and fair prices. I have been quoted a price and charged less because they finished it in less time than expected. Where does this happen!? Their Service Manager Jon is great to work with as well.
The Service Department is top notch. I'm not from the area but I needed to have my car serviced. I brought it to Niagara Falls Nissan and I have to say, this by far has been the best service experience I've had in years.
The service staff were all so friendly and welcoming. The Service Advisor was great and treated me like I was their top priority. I was absolutely impressed that the Service Manager Jon Misir came out to talk with me and make sure I was being taken care of and let me know he was available if I had any questions or concerns. I have to say this is the first time I've had a Service Manager come out to say hello and make me feel welcome. The service technician who worked on my car did a great job fixing my car. As I was leaving the Service Manager came out again and wished me well. If you want your car serviced and feel like you are a customer who really matters, I recommend Niagara Falls Nissan. This team is truly the best!!!!
Took my friend to Niagara Falls Nissan to get her first car and the team there Kevin and Sean specifically took really good care of her. Walking her through the in and outs of the deal and ensuring she had all the info and support needed in making her first big purchase. Excellent experience all together thanks Kevin's attention to detail and customer experience.
Jeff Vance is a great salesman who went above and beyond, even coming in on his day off! Jeff took the time to sit with me in the car and show me all the features. The staff at Niagara Falls Nissan is friendly and knowledgable. They are respectful of the fact that a car is a big purchase and give you time to review and digest the information they provide. Thank you Niagara Falls Nissan for making this purchase a great experience!
I had an emergency with my car and have 2 small children I cannot be without a car. Niagara Falls Nissan was able to get me, repair my vehicle and have me on my way. Service there was amazing! So friendly and knowledgeable! Thank you again to the service department. You all are the BEST!!!!
I want to say I was really impressed with the friendly, helpful, Knowledgeable staff in the parts department at Niagara Falls Nissan they know their stuff and can explain it to us non car part people in a way that is clear and you can trust what they are telling you : ) not always the case when getting your car fixed. I say Trust Niagara Falls Nissan with your vehicle without a doubt, honesty and integrity is very apparent. Thank you to the Parts Department!
I am supper grateful for Kevin and Sean who took really good care of me, through this process. Purchasing a vehicle is a very important step to make, in a life time and it can also be very stressful but at the Niagara falls Nissan I got transparency and a good deal. I am looking forward to enjoying my ride🚙 😊 Thank you so much for everything.
Me and my father just purchased a Qashqai from Jeff. Amazing customer service from the team, they made the process very easy and stress free. Jeff and Kevin were awesome and highly recommend visiting them if you’re in the market for a Nissan.
We had great experience with sales dept. at Niagara Falls Nissan, specially Jeff Vance, from sales was very knowledgeable. We are glad that we chose Niagara Falls Nissan and will definitely return to this dealership in future
The unique aspect of this dealership is the staff. No sales pressure, ready to help and even ended up staying long than their working hours (for no fault of theirs). Had a trade-in vehicle, and were transparent in all their dealings (including during the valuation process of my vehicle).
It was a wonderful interaction with the team (With a special thanks to Mike and Jeff) and would probably visit them again for any of the dealings for my vehicle
This place has always taken care of me! After my accident they made everything so easy to get back to normal. Thanks guys!
Had a great experience . Sean was very helpful . The whole process went quickly and I was made to feel comfortable . This was my second purchase from this dealership and was happy for seven years with my first . I am looking forward to another seven with this new car .
Came here with my bf looking to upgrade our vehicle and had a wonderful experience with Alex Russell. Very knowledgeable and answered every question we had. They had a wonderful selection and were able to take our time. Thanks!
Kim was very informative and friendly. Able to direct me to the vehicle that would work best with my family.
My friend recently purchased a used Nissan Sentra from a private seller and needed another key cut and programed for the car. We went to Niagara Falls Nissan and the parts department ordered the key since it was an older car. We got booked in a couple of days later. The day of the appointment everything went smoothly the key had arrived. It was all done within and hour. Thank you Parts and service for getting it done exactly as planned.
My girlfriend and I recently purchased a brand new suv from Niagara Falls Nissan. Nothing but good things to say about the entire experience. We came in not knowing exactly what we needed, whether a sedan or suv. Jeff from sales was very knowledgeable and led us in the right direction, taking us on test drives and explaining the pros and cons of each body style. Greg from service was able to answer any technical/mechanical questions we had about the vehicle in depth. There was no pressure put on us to make a quick decision and sign papers, which I feel is unique and set our experience apart from other dealerships we visited. From sales to service, we've had a great experience. Oil changes are quick and easy with little down time, which is important with busy schedules. We're very happy we chose Niagara Falls Nissan and will be return customers in the future!
My wife and I were in the market to upgrade our suv but this time around we were looking for something different and a brand we have never had before. Niagara Falls Nissan was on our list to try as the dealer reviews are impressive. I can honestly say we had a great experience from the first impression to the test drive to closing the deal. Sean was great to deal as well as Brian. Very professional and transparent throughout the entire process. Went above and beyond to make us happy. Now we are thrilled to be enjoying our new to us Murano! Thanks to everyone at Niagara Falls Nissan for making it a great experience.
Had a great experience at the Niagara Falls dealership.
Christian Kate's our salesman a newby did an excellent job with kindness and patience. He worked out a great price. THANK YOU
Shirley Marriot the finance manager
friendly and funny,"knows her job" and made the whole process fast and efficient. THANK YOU
Thanks to all for making us feel comfortable and welcome.👍
Had trouble with my Cadillac and saw Nissan and stopped and they took great care of me. John was amazing, great customer service skills. I would recommend this dealership.
Thank you Jeff Vance for your patience and kindness as you walked me through the process of buying my new Murano. You truly made it an amazing experience!
Just bought my car at this dealership. The service there was the best I have experienced. They made you feel like a valued customer. I highly recommend this dealership. My sales
lady Durda was the best. She made everything so easy. I recommend this dealership to anyone.
What a great experience! Sean helped my step daughter buy a usde Rogue and we are very happy with her choice. I worked for GM for many years but will come here to buy my next car.
Drew was fantastic to work with in trying to get me the vehicle that suited my wants and needs. He was very personable and knowledgeable in all areas and works hard for the customer to fit them with the right car. Highly recommend dealing with Drew!
Had a fantastic experience at this Dealership. The gentleman who assisted me (Drew Hutton) was very professional, well-spoken, and knowledgeable with the variety of different vehicles Nissan offers. He help put me in a vehicle that matched my agenda of what I wanted in a vehicle. Thanks for listening Drew! Would strongly recommend this dealership if you're within the area, or GTA.
Stopped in to Nissan looking to trade in my vehicle for a new truck, Drew introduced himself and took the time to go over all the details and answer all my questions regarding the vehicle I was I was looking at and options I was looking for. I would highly recommend you stop in and see this man he made the visit completely worth it.
I was so impressed walking into Niagara Nissan and being greeted by such a knowledgeable and helpful face. Drew Hutton really made the annoying experience of looking for a new vehicle less complicated and a lot of fun. I would highly recommend Niagara Nissan, and ask for Drew! :)
Didn't want to help a Nisssn Rogue customer in St Catharines so we went to Niagara Falls Nissan no call back for months (not days) we both had Nissans but shes into a Kona and happy with the wonderful service , I will be soon to follow .
I picked up my new Murano today. I love it! Jeff Vance is a great salesman, very patient, not at all pushy. He respected my space to decide. On delivery, Jeff was so helpful and knowledgeable about the car. He helped set up all the features, most before I even arrived. That saved a lot of time. He even came in on his day off to accommodate my delivery. Thanks Jeff!
This is one of the worst (potential) sales experience I've had. Yesterday my husband and I went to look at a specific vehicle they had listed on their website, as well as it was on their "For sale" board in the showroom. After about 20 minutes of them searching, we were told the vehicle was not on the lot (a customer had it?) and it would be back on the weekend, but would show us the base model. We said that's fine but weren't interested in the base. After seeing that vehicle we went inside to discuss options. We advised that our current Nissan lease was up in the fall but wanted to see what kind of deal we could possibly get now. We went through some basic questions about our vehicle, and then they asked for the keys so they could confirm the mileage. They then took our car for a test drive without asking our permission to do so. After that the sales person talked to the manager and they came up with a price that was agreeable to us, but then when I asked them to estimate what the kilometers would be upon the return of the vehicle we thought we were getting a price for (the listing stated it had only 12km) he said the most there would be is 16,000 or it couldn't be used as a dealer/customer use vehicle anymore. I said that doesn't sound like the vehicle we were asking/talking about at all. When I again showed him the vehicle on the website, he checked again with the sales manager and then told us that vehicle on the website had been sold, and the price they were giving us was on the base model that we clearly stated we were not interested in. So essentially it was a very frustrating experience and a waste of 90+minutes of our time. And now today, they updated the website to show that the car that a “customer had out” was in fact the same vehicle that we were inquiring about, but now their site says it’s a “demo” and has over 5,000 kms on it. So again, no clue what they were talking about as they told us that vehicle was sold. Totally not impressed. We have been loyal Nissan customers for almost 20 years, but after this fiasco, we will be rethinking our choice of vehicle.
I want to thank Durda from Niagara Falls Nissan. I live far away from her dealership, and was ready to to go meet her by train to buy an SUV. My calls to her were replied quickly, so were emails. In the meantime we found what we looking for locally, and she was supportive and stayed up to date with our quest for a special SUV with a manual transmission, and our first Nissan. Thank you. I would definitely contact her and buy from her, especially if you are from the area.
Just bought my 2016 Nissan Rogue today! Jeff was amazing, he was so friendly and informative and made the decision of choosing a Nissan an easy one. Thank you for the great service !
I had a great experience at Nissan. The show floor is very nice. Denis answered all my questions and was a big help. Would definitely recommend.
Not enough amazing things to say about these guys! Always quick and efficient service. Very welcoming environment. Nissan Niagara Falls has a quality staff who are fair , and amazing at their jobs. 10/10 would recommend to anyone and everyone.
They used to offer walk-in services without the need of booking an appointment and I just had a walk-in service last month before which the receptionist told me no appointment required when I called in. Recently before I walked in for tire change I called in to make sure that the walk-in services still hold because I don't want to carry a set of tires around but am unable to make the change. The lady on the phone told me I could walk in to make the change; yet when I got up in very early morning, packed all tires up and showed up, the guy told me, very arrogantly, that I had to go home to make an appointment!!! I then called a Buffalo dealer who was so polite and told me that if I don't mind waiting for 1 hour I could come up, which was what I did.
It seems to me that this place can't have more than three customers at the same time and they'll kick out the 4th in case you show up as that unfortunate one. When they didn't have enough business they were so nice to you. But once you give them lots of businesses they'll screw things up and treat you badly.
All being said, a sales guy was very nice to me but anyway I will never come back to this place. BTW, stop sending me the junk mails soliciting to buy my car that I have just bought.
The Service Dept staff has amazing Customer Service!! Super friendly, welcoming and helpful. Was in the area from Mississauga & they provided me a shuttle to do some shopping while waiting for my car to be serviced. Highly recommended, these guys are awesome!!
Bought it yesterday and drove it home. The boys (Joey and Chandler greyhound brothers) love it and fit comfortably in the back with seats folded down. Nissan Micra Red Alert. The people at Niagara Falls Nissan were great. They took my nerves and replaced them with a fun and exciting experience. A special shout out to my sales girl Mary Morrison. I have a chance to win my car on December 10, It will be a reverse draw each name that is drawn will be eliminated, the last person standing wins their car. About 150 are eligible but only those who show up can win. Wish me luck.
This was the best experience we've ever had purchasing a car..right from the time we arrived on the lot to the time we picked up our perfect vehicle. Everyone from the sales person Jeff to the secretaries were so courteous and helpful. Even Ken in the finance department made us feel comfortable and while informing us of extra warranties and options never pushed anything at us. We felt when we walked away that we got a great deal and just what we wanted. Jeff, in sales, was the most helpful and I would highly recommend him and the dealership. I am hopeful future dealings with the service department will be just as positive.
dealing with niagara falls nissan was a pleasure the management and staff were knowledgeable friendly not at all pushy a great experience and would definitely recommend this company to deal with if looking for a new vehicle