Village Nissan personnel sent a not good email reply on asking for a discount. Would not deal with them
Absolutely horrible experience. Total scam artists who just try to get more and more money out of the little guy. I am still having issues with them.Went to trade in my lease for a new one and now they are trying to make me pay for the remainder of the lease when they were the ones that offered an early trade in. They did not look up the details of my account, just rushed through to make a sale. Then they try to tell me I was the one that made the mistake. Then they just say "don't worry, don't worry, we'll give you a solution" (which is to keep paying money for a car they took back). They don't call you back, or keep phone appointments and are late for in person appointments.
Additionally, they mixed up my financial records with someone else's, causing me to have to check my credit rating -I thought someone was committing fraud with my identity. So stressful!
Cherry on top, whenever I go for service, they don't listen. Typical sexist service department. My husband always has to bring the vehicles back to have items corrected. We had to bring a car back 4 times in one instance just get an issue solved.
This dealership needs a serious audit as to how they conduct their business, keep records, treat their customers and follow legal procedures. Almost 2 weeks and they don't even have the professional courtesy to make a meeting and get this issue solved. I've never heard of having these issues before with a car lease. It's like living a nightmare.
I bought a 2017 Nissan Rogue from Village Nissan. The salesman, David McGarry responded to my email request promptly and followed up regularly. David showed me the SUV that I was interested and explained all features in detail before and during the test drive. He helped me to work out the deal. The whole purchase process was completed in 2 hours and it was a pleasant experience . David also made sure the SUV was delivered on time with all accessories installed. He continued to follow up to ensure everything was alright after the vehicle was delivered. I would recommend David if you want to buy a Nissan vehicle.
I dealt with Mac Shen and Joceyln Chen at Village Nissan to buy new SUV. They both are awesome, customer friendly people and pleasure to deal with. They didn't waste my time, and gave me the unhaggle price, and I spent only 2 hours maximum on completing the paper work. Great Service. I recommend them!!!
Azmath Syed was the most professional salespersons I have dealt with, over many years. He adapted very well to my email approach, communicated promptly, was very informative and always respectful. He can only bring praise to his dealership and I would recommend dealing with him without restriction.
I have been a customer for the past 6 years. The service always been excellent and I never had a problem. Village Nissan should be very proud of their staff especially for Kassin and Jimmy. Even after they give you a quote they look for ways to save you money without jeopardizing the service and quality of work. Great team and they know how to maintain customers.
Really good, informational and helpful service. Mr. Edward King is very knowledgeable and friendly. With his expertise in serving, we will definitely come back for future services.
As I walked off the street without an appointment, I was surprised by the level of respect I was treated with, a test car was provided for me in minutes, The sales rep Andrew was nice, professional and accommodating. The place itself was clean spotless, and everyone wore masks and kept their distance.
The financial manager named Jason was diligent in explaining different financial options in a nice atmosphere without providing any unnecessary pressure.
On the pick up day Andrew went above and beyond to make a sign and pick-up experience as pleasant, and carefree as possible.
Overall it was the nicest experience of buying a car I ever had, I will definitely recommend buying here specific four hassle free experience.
it was horrible,disgusting experience. I will not be buying anything from the village Nissan and will not a truely recommending anyone else buy there either, poor stuff with totally scam artists, they only want to make early deal without after any performance service.
First time car buyer and going in relatively clueless- Jack was very patient and thorough with reviewing everything with me and great at following up even after I’ve purchased the vehicle.
A little bit of a miscommunication between their finance/sales team during the final signing, but hiccups were resolved!
It is my 2nd Nissan Car other than the 2016 JUKE.
Excellent Services. Jack is The Best Brand Ambassador. and Jeremy is the Best Financial Advisor. We got an excellent condition KICKS. The style and color match are amazing crazy. Highly recommended and for sure we will come again.
I took our 2009 Nissan Altima Hybrid
In for service after our mechanic did
The brakes and replaced a wheel hub.
When I picked up the car the regenerative brakes were not working.
I took the car to Markham Infiniti the
Same group who owns Village Nissan
And they had it taken to Village Nissan
And they did an extraordinary job on the car. After 6 hours of diagnosis they were able to correct many issues with
The repairs. No parts were installed
And they charged me for 5 hours Labour only. When I picked up the car
Everything was perfect and the brakes
We’re back to normal. I highly recommend the dealer to anyone who
Owns a Nissan Car or SUV as you will
Not find a more honest and caring
Dealer. Great Job Village Nissan
Don't like the new ownership change. It was better when Scott owned it, now, it's part of Drive auto group. If you listen to them, it's like watching a very bad movie with even worse dialogue. Every word is scripted and acted out....even worse, if you it the car and you don't get warranty, they treat you like dirt.
Absolutely horrible experience. Total scam artists who just try to get more and more money out of the little guy. I am still having issues with them.Went to trade in my lease for a new one and now they are trying to make me pay for the remainder of the lease when they were the ones that offered an early trade in. They did not look up the details of my account, just rushed through to make a sale. Then they try to tell me I was the one that made the mistake. Then they just say "don't worry, don't worry, we'll give you a solution" (which is to keep paying money for a car they took back). They don't call you back, or keep phone appointments and are late for in person appointments.
Additionally, they mixed up my financial records with someone else's, causing me to have to check my credit rating -I thought someone was committing fraud with my identity. So stressful!
Cherry on top, whenever I go for service, they don't listen. Typical sexist service department. My husband always has to bring the vehicles back to have items corrected. We had to bring a car back 4 times in one instance just get an issue solved.
This dealership needs a serious audit as to how they conduct their business, keep records, treat their customers and follow legal procedures. Almost 2 weeks and they don't even have the professional courtesy to make a meeting and get this issue solved. I've never heard of having these issues before with a car lease. It's like living a nightmare.
Had some issues with my Rogue & went in & had Pedro take a look. Helped me out, thoroughly explained the issues, took care of me as a customer really well.
If you’re having any issues with your vehicle, I would definitely recommend to go in and see Pedro. He will take care of you no doubt. Very patient & a great person.
The service I was given by Pedro DeSouza at Nissan was fantastic! He truly cares for his customers and provides aid in the way that is best for the clients. He was kind, patient, helpful, as well as knowledgeable about all the issues I needed help with. I would 100% recommend contacting him for any issues/tune ups that may be needed!
I dealt with Mr. Pedro De Souza for service of my Nissan 2011, honestly one of the best customer service I have received. Will definitely give village Nissan more business because of him. Very personable
I had great experience at Nissan Village, Markham, specially their auto service. the service coordinator Pedro Desouza provided excellent customer service, he went above and beyond to cater my needs. His in-depth knowledge about car maintenance and professional advice was great.
I am fairly a new costumer at Village Nissan, Markham, On. I have a 2019 Nissan Rogue schedule for for oil change and maintenance inspection for the 3rd time. Since then, I can say that their employees were consistently admirable and efficient to deliver a prompt service to my vehicle. At that time Mr. Pedro Desouza, were very kind to accommodate to my needs and extended a practical advice to keep all parts in good condition. What really makes me happy at that time is that i left the without extra cost. :)
Went in for a regular service on Feb 5th and was greeted by Pedro who patiently took the time to ask what I needed done and checked. Pedro accommodated my service time request and arranged for a drop off. During the service, Pedro gave me regular updates as to what was checked and what was required and requested my approval. Service was completed on time. When I went to pick up the car, Pedro gave me a walk-through of what was done. I was very happy with the Service and thankful to Pedro for his excellent customer service..... Bert
Had my car serviced today at Village Nissan. They have done a fabulous job and am very happy with their customer service. They dropped me at my home and after a few hours called me back again stating that Uber pick had been arranged for me to collect my car.. that’s an Awesome way to delight a customer. Very impressed with the service provided by Mr. Pedro De Souza and Mr John. Mr Pedro went into smaller details that are generally overlooked by others. Thank You Village Nissan!!
I had a great experience at Village Nissan yesterday when I went in for the service. Thanks to Mr. Pedro DeSouza, for the excellent customer service. Thanks also to Mr. John Fernandes for the shuttle service and great conversation.
Want to give a great shout out to Village Nissan! Mr. Pedro De Souza, the Service adviser gave us details of what was wrong with the vehicle and even give us a fresh car wash. Great great service, highly recommended.
As always, highly professional and courteous.This location has been more than accommodating with my oil change and maintenance. In specific, Pedro and Aaron have assisted and performed past expectation to confirm my Nissan Altima is performing at the best level it can.
Had an exceptional experience with Service Department last week. My 2018 Rogue touch screen froze for some reason which was attended by the department personals with great professional approach and finally got it replaced. Want to call out Pedro for his great service by keeping me in loop of the progress and getting it fixed. Thanks for your great courteous service Pedro !!!
Another excellent experience with the Service Department. As always, highly professional and courteous. Thanks to Stuart for his exceptional customer service!
My mother was shopping for a new Nissan Rogue and let's just say the sales person who I will not name was super pushy. We ended up leaving and buying a cx9
When I arrived, I had warm welcome from Celbi ( friendly and polite gentle man)in front door and I also drop off and pick up service was very good .
Do yourself a favor and find another dealer unless you want to get ripoff, from sales to service department everyone has too much attitude, on top they're so proud for overcharging and providing wrong information, triple check each invoice and don't take anybody's word from this dealership on face value, so highly NOT recommend, we did this mistake and don't want anybody else to go through this horrible experience.
Great service, but at a price. I have been serving my car here for four years, no complaints. Great coffee while you wait. WiFi is also decent. 5 Mbps.
I go here for scheduled oil change for my nissan. Express service is more convenient as you dont need to have an appointment.
Friendly people.
sales is okay, but the service is extremely horrible. They do not care about customers need, bad attitude, slow working effectively, worst worst worst service. The service department is unorganized. Chris left. No smile, bad attitude, if you do easily, simple service, it is ok. Otherwise, the service apartment only cares about making money!
Had a very pleasant buying experience with no games or pressure tactics. Our sales person Steve was a seasoned salesman who was straight forward and did not withold important information or use pressure selling tactics. The sales Manager, Mr Nasir was very kind, straight forward and soft spoken. I did not have to go through any haggling charades and was treated as a valued customer with utmost respect and honesty. Very happy with my purchase there and will be going back for any future maintenance related visits.
Totally useless. Called to ask about snow tire package for Armada after 10min of umms and OKs what size and an ultimate can I call you back. I said no thanks. Seriously what dealer shop doesn't have the cost options for rim and tire packages setout and on a cheat sheet ready to pounce on a sale. It's Canada and October. Get with it Nissan.
Had a great experience dealing with Nissan Village. Sales rep was helpful and they really take care of you; the best of the best. Can’t thank them more than enough.
If you really want to get Nissan vehicle, find another Nissan dealership. Or if you really have to go here , check all the information on the application before you sign. Otherwise you will loose few hundreds or thousands.
Remember you don’t have to sign on anything if you’re not getting it.
Hi everyone,
In the process of car shopping, I came across the great staff at Village Nissan. I enjoyed my experience at Village Nissan, where I was not too pressured to make any purchases right away as the sales agent (Sandy) and management (Louie) were very professional and understanding of the time I needed to make the decision for the best car for me. If you are interested in purchasing or leasing a car, I highly recommend that you do come by Village Nissan and do consult Sandy and Louie, as they made my experience a very positive one and I am sure they will provide you with quality service to meet your car needs.
Thank you Village Nissan for the great car experience.
Thank you Sandy and Louie.
Had a recall completed at this location, the service department and shuttle services were fantastic. Very organized, professional and polite. I definately intend on having future work completed on my vehicle here.
Ms. Freda Wong is the reason why all the customers are loyal and keep going back to the dealership for service and purchase another Nissan. Ms. Freda Wong is the most valuable and biggest asset to Village Nissan, she is definitely the best employee since the first day the dealership opened for business.
Really helpful and professional service provided from Stuart Wilson, Bart Caruso and his top notch mechanic Rod. The guy got a strong sense of problem solving skill and determined the problem under 5 mins test drive. Regardless of the fast parts delivery and solid repair quality, they even provided Free Uber to either send you to your home or pick you up in my case.
Never respect the cust and think that people are dumb.
I had a road hazard warranty I had to replace a tire I was in Montreal the Nissan Gabriel did not respect my warranty when I claim the warranty from the dealer I got it from Nissan Village they call me and they said it's been 2 month already we can not help u.
I suggest that u never get or service your vehicle at this location ever
I ll be calling Nissan headquarters and let them know they perform and know that dealer are privatly owed and operated but Nissan Canada should overlook their work.
I was on the way to get a newer Nissan vehicle but now I m disappointed.
I ll think twice before getting a Nissan any more I lost confidence with the automaker
Services quality make the difference.
I received an email offer sent by Village Nissan for oil change special.
I went there earlier this week on my scheduled appointment. The guy at the service counter told me this offer only applied to 0W30 oil and my car use 5W30 which I need to pay regular price.
I was very disappointed with this trip going there and I did not do the service.
The email offer was sent specifically for my car model and I did double check with them when I made the appointment on the phone.
I've visited a couple of other Nissan dealerships in GTA.
This is my favorite. Maybe this is the best for service . Very friendly and knowledgeable advisors.
I felt I was not ripped.
Finally got our new car that we were waiting for so long to work out. Joey was very helpful, answered all our questions, has a good sales skills to sell but actually helped to get what we needed. Our new car came super quick, all great, brand new and Joey explained the car functions. Great new car, great and quick service, we are thankful and glad that everything worked out well and we are very happy with our new Nissan!
Many thanks to sales rep Joey Sadiqai for helping me with the purchase of my 2017 Volt Premier on May 1st. Joey had arranged for a test drive, highlighted the features of the Volt and then he advised me competently with negotiating a price for my trade-in and the final purchase price of the Volt. He had the car charged up in advance of my picking up the vehicle, and the plates transferred. Thank you Joey for making the purchase of my car a pleasant experience.
Me and my wife were very pleased with the service of all staff members at village MARKHAM, specifically Joey who sold the car to us. He was very honest and helpful and made sure me and my wife knew all the key features of the car.
Big shout out to Jason who helped us with our leasing nerds who is an extremely courteous and pleasant person
Purchased new Murano. Met with Joey (Sales Associate) after being unable to reach a satisfactory deal at Windsor location. Experience was first rate start to finish. Professional, courteous, organized, relaxed from start to finish. Deal was considerably better than what Windsor location was offering. Would recommend to anyone - at a minimum to obtain competitive pricing to compare to other offers received. This is now the 3rd Murano we have owned. Frankly a better vehicle than our Mercedes or Audi.
The service and atmosphere at this dealership was great! My experience with the people here were exceptional! Friendly and attentive. Steve Gogas, Erin and Ray made my experience fast and simple on the purchase of my Nissan Qashqai. I'm a happy customer. I would highly recommend them to my friends and family.
We had leased a car from this dealership and had a very hard time trying to return the car at the end of the lease. Multiple times we called to confirm if we can return on Saturday's and if we needed to come to this specific dealership and were assured that we could. When we show up, the leasing manager tells us that no Nissan dealership does returns on Saturdays, which isn't true as we returned the car to a different dealership the same day.
I was thoroughly impressed by the level of customer service I received by not only Jack Lo, but by Management as well!!! Richard was very pleasant, understanding and professional!! Jason Zhang was efficient and patient and really listened to my needs!! Most of all Jack Lo was extremely friendly, offered great tips and advice and was above all generous & accomodating!! He allowed me to tell him exactly what I needed, instead of trying to sell me something I didn’t!! He was extremely knowledgeable in all aspects of leasing! It was my first time leasing a vehicle and he made me feel very comfortable, confident that I was getting the best deal!!! He’s very kind and sweet too! He worried about my well being and advised me not to come out during the storm!!! His personal touches are what impressed me the most!!! I love my new car and give a giant THANK YOU to the Team at Village Nissan!!! I would definitely recommend them!!
I loved my experience here. Qi was the best! Helpful, fair, honest and down to earth. I love my new car!! He took the time to prepare the car for pickup and sat with me to explain the features. Excellent one on one service. I will definitely buy my next car from Village and Q!
Walked in Village Nissan not knowing exactly what we wanted. One of the sales reps came to greet us and identified himself as Riley. He walked us through the selection of cars they offered including some of the used ones. We went on some test drives where he carefully explained the features of each car. We were so happy with the customer experience, we ended up buying two cars from him. Clerical errors with some of the paperwork, but nothing that couldn't be fixed in a couple of days. Super friendly staff; all were helpful. Would definitely recommend to friends and family! Ask for 'Riley Huang' by name. And tell him I sent you. You won't be disappointed!
My wife and I recently leased a 2016 Rogue from Village Nissan. Our Sales Consultant, David McGarry, gave us exceptional service - from his greeting when we walked into the dealership, the test drives to the actual leasing of the vehicle, our experience was pleasurable! There were no sales pressure tactics. He respected our thoughts and decisions. David kept us up to date on paperwork requirements, delivery date, insurance and license transfer and was always prompt and happy to answer any questions and concerns we may have had. On delivery day, he was there waiting for us at the door and showed us everything we needed to know about our vehicle. I would recommend talking to David McGarry when visiting Village Nissan. He is a good reflection on the dealership where we have been leasing Nissan vehicles for over 11 years now.
I recently purchased a Nissan Rogue. The salesman that I dealt with was Gary Chen. My experience with him was a pleasure indeed. He is a very pleasant, friendly, patient and knowledgeable person. In addition, he has a great sense of humour. Gary took the time to explain all aspects of the purchase and as a matter of fact he even "volunteered" questions that my wife and I did not think of. Overall our dealings and relationship with him was most professional and fantastic. I would not hesitate to recommend him to anyone.
Not sure where JOHN C gets his information but Village Nissan opened on Hwy 7 in Unionville in 1983 (30 years ago), as Markville Nissan and changed it's name to Village Nissan shortly thereafter. The present management took ownership in 1991 (22 years ago) and continues to operate at the new location on South Unionville Ave., at Kennedy Rd. since January, 2011. Far in excess of "10 or 11 years ago".
March 2014 - In response to Ray M, I would like to set the record straight. At no time did I disguise myself as a customer nor did I "come out swinging". My agenda was to correct the erroneous information published in the previous review. I believe our loyal customers have a right to accurate information concerning our dealership. I am one of the proud managers of a family owned, local business whose mandate is to treat our customers with fairness and integrity. Nothing more, nothing less.
I had major problems with Barrie Nissan, they could not repair my 370Z correctly, and based on a recommendation I brought my car to Village Nissan described what Barrie Nissan did to Todd Turner, he took my car in and repaired it correctly in 45 minutes! Barrie Nissan had my car for over 30 days and could not do the repairs correctly.
I would highly recommend Village Nissan and Todd Turner for your Nissan service work!
Duane
Outstanding Service Experience...Always
I've purchased all my cars and had them serviced at Village Nissan for over 20 years, but never written a review.
My experience today and the free access to village wifi compelled me to write my first review ever. I was returning home early Monday morning and my Nissan Quest was having a problem that would not let it exceed 80 kph.
I arrived at the service bay at 6:30 am, 30 min before opening. Todd, the Shop Forman, was going through his opening routine and took the time to greet me, instructed me into the drive-thru service bay and immediately asked for the vehicle problem information. I watched the vehicle going into the technician repair bay while I drank a complimentary fresh coffee. All this without an appointment and before 7am.
Chris Campbell, one of the owners, saw me in the waiting area and took the time to say hello and followed up with his staff. All was taken care of and it was nice to get confirmation. I have always found him to be professional, fair and considerate. Just some of the reasons why I keep coming back.
The technician found the problem and reported it to Kasim, the Service Advisor. He came into the waiting area and clearly communicated the problem while we sat comfortably in the waiting area. It would take 2 hours to repair and he offered me a free shuttle to the nearby mall, but I did not accept it. I was quite comfortable reading the paper and chatting with the familiar friendly faces, like Salesman Steve Gogas. He's always joking and in a great mood.
I'm going into the showroom now to have a look at the new Murano. Steve, I'll need to see some numbers so sharpen your pencil.