Jastin got' er done. I will be and was away for several months, but looking for a new vehicle for delivery several months out. Jastin was able to get me a fixed trade in price, and factory order the vehicle I want. Service is giving the customer what he wants, when he wants it, at a price he is willing to pay. All three of my conditions were met by long distance, and appreciated.
I am very happy with my new Nissan! Really easy process from start to finish. Kyle listened to my wants and needs as I was quite undecided on which vehicle to choose but he asked the right questions to help me narrow down my search. Big smile as I drove out of the lot and the smile continued as I made my journey home. Thanks to everyone at North Island Nissan. Highly recommended.
I got a pre purchase inspection on my 2015 Nissan Xterra in April 2021. The mechanic I dealt with at that time was lovely to deal with and very helpful. However, since then it has been a nightmare trying to get the inspection report.
It’s been 7 months now and they keeping telling me they have to “look in their archives”. In April we agreed that the inspection report would be emailed to me because I live on the mainland.
I realized later that the email they sent me only had the receipt attached and not the report. I’ve emailed, called, and filled out their online contact form. They either tell me someone will call me back and they never do. Or the one time I got a call back the woman was pretty rude and made it very clear what a hassle it was to go track down this paperwork because it had been so long since the inspection and the archives are in an entirely different building. None of that is my fault. They could have just emailed the paperwork in the first place.
Whoever answers the phone is usually friendly and seem like they want to help, but at the end of the day nothing actually happens and after all this time the issue is still unresolved. They keep telling me some convoluted story about how they don’t keep copies of certain inspections, which seems like poor form and definitely not my problem. If they lost the paperwork they should just own up to it and try to offer some sort of solution instead of making it worse and dragging it out with this convoluted none sense.
At this point, it’s clear that I’ll never get the record of the mechanical state my vehicle was in when I bought it. I’m disappointed in their terrible customer service and lack of accountability.
Dealing with their service department and my 2017 Nissan Frontier has been a DISASTER. They had it for the entire month of September 2021 after a) Misdiagnosing the 4x4 transfer case as something else wrong despite another dealer telling them what is wrong, then b) Replacing the 4x4 Transfer case but then still misdiagnosing it, then c) Re-wiring the wiring harness because Nissan didn't have a replacement at my own cost of $1,500, and then d) Screwing up the wiring on the wiring harness and then charging me $682 to change the battery and test drive the truck (it's not the battery that's faulty, it's their work). The Service Manager, Trish, refuses to admit they are incompetent or have done anything wrong. Says 'they stand by their work' but won't actually admit fault or put anything in writing. This place has awful customer service and I am highly dis-satisfied. But they get 2 stars because they can fix a truck to get it back on the road temporarily for a few weeks before it breaks down again. TERRIBLE.
I am extremely happy with my purchase from North Island Nissan. The customer service was exceptional from my first contact everyone was very knowledgeable and respectful. I experienced the best customer service I ever received from any car dealership.
I was especially impressed with Colton Smith who took his time and explained every detail of my purchase in great detail. He was very attentive and respectful and made sure I was completely happy with my decision. They have a new customer for life and I would recommend them to everyone seeking a smooth happy car buying experience. Thanks Nissan!
We got to pick up our Armada yesterday and are elated. This vehicle was everything we wanted and only Nissan offered it. The team was great, providing entertainment while waiting, beverages, snacks (full on meals at one point), insurance providers came in and the vehicle was perfect upon delivery. Very happy with the overall experience. Next time I will just enlist a babysitter so we don't have to bring our kids with us as they were very distracting. Shaun, specifically was fantastic and we were happy to give him our business. Looking forward to our ongoing long relationship with the dealership after having a pathfinder lease with them over the last 2.5 years.
Shaun has to be one of the most quality customer service oriented salesmen I have ever met. Definitely check out North Island Nissan and see Shaun.
We recently purchased a used 2018 Nissan Rogue from North Island Nissan.
We had a great experience, and Breanna went above and beyond to make sure we were more than satisfied. She was approachable, courteous, professional, knowledgably, and dependable. What more could you ask for?
Once we had purchased the vehicle, Breanna followed up regularly to ensure everything was still to our liking, and any issues we may have had were addressed promptly and professionally.
They really earned this 5 star rating and I would happily recommend Breanna and the whole team at North Island Nissan to anyone looking for a new or used vehicle.
My dad and I searched for many vehicles and found the perfect one at North Island Nissan! We got an extremely quick and kind response from Colin in sales. He was excellent and very accommodating. The service they provided in the used car department was exceptional. As we were shopping long distance, they provided everything we needed including detailed pictures, descriptions, and even a video. When we arrived to pick up our vehicle, there was even a bow on it! My dad was very impressed and it made my first ever car buying experience unforgettable. Thank you to Colin, Hayley, Brian, and everyone else at NIN for everything. I love my awesome car!!
Thanks,
Ryan and Rod Slater
Let me take a moment to thank you for this Nissan location because my recent experience with you guys has been truly phenomenal!
I am not even in the province of BC, yet these guys still delivered a 10/10 in customer service.
After filling out a form online, a sales representative reached out to me as requested - the only issue was that I submitted this to the wrong dealership; however, Breanna from North Island followed up with a phone call. Instead of redirecting me, she went above and beyond to see if she could assist me in my potential purchase and was willing to have it delivered!!! You do not see such accommodating customer service like this as much anymore and it was genuinely refreshing as a client to witness.
Breanna was super friendly, had great energy and offered an authentic sales experience which was beyond exceptional". - I would recommend anyone reach out to her and see what she can do when buying a vehicle. Trust me; she'll deliver!
I would like to thank Colton for all his help before and after the sale of our new Nisan Rouge. I really didn't think I was going to buy but Colton was so helpful in getting the best price for our Quashqi that it was impossible to buy our new Rouge because my husband has such great ease getting in and out of the car now. Thanks again Colton
Excellent customer service!!! The whole team @ North Island Nissan ROCKS! Breanna and Brian have gone above and beyond for me. I'm truly grateful. Huge huge thank you 's
We popped in after just driving by having seen a used suv on the lot which might've met our needs. Our awesome salesman to be, Colin, popped out and quickly set us up for a test drive by ourselves (much appreciated). Upon our return, the back and forth "dickering" to an agreed price was minimal and thanks to Brian, less than 5 minutes later we were happy owners. After 40 years of buying vehicles, this was the most pleasant experience.
Such a kind and friendly atmosphere! Shaun was our salesman and has been in contact with my s/o and I for quite awhile looking for the perfect vehicle. Shaun found us the perfect vehicle and was so kind and helpful and such a comfortable person to work with !! also a shout out to Colton for also helping us finalize the deal and showing us the features our new vehicle has when Shaun was busy. You guys were both amazing to work with!:)
Just saw your YouTube Ad about donating $50 from every car sold to charity. I wanted to say how awesome and inspiring you guys are to give back to your community. Cheers
Yesterday was 4 years since I bought my Titan Pro 4X. Best truck I have ever driven by far! North Island Nissian has been great to deal with. Service Department is second to none and the all round support of the Dealership has been great!! Customers are treated with respect and it’s all been extremely appreciated!! Cheers Mike! You have a great team!
This was our second vehicle we bought here, and Breanna was so wonderful! I was a stress case and she made it so easy! 11/10 would recommend
The best customer service Ive ever had. Not just from when I purchased my vehicle, but from every single time I've gone back for anything. They really go over and beyond to be helpful and nice. Everyone there is so nice !
Thank you Nissan for making any of my experiences there exceptional.
Great experience purchasing a used vehicle from Colton. Excellent service, no pressure, very helpful and informative. Also big thanks to the service dept for looking after me and my ride :)
Great service! Team worked hard to get us a great deal on a new family car!
I purchased a used vehicle from North Island Nissan in January. In September I discovered the frame was totally rusted and broken . I contacted Hayley Woods, Sales Manager, and was asked to bring the vehicle in so they could inspect it. Somehow the damaged frame had either gone undetected during the inspection or it was somehow hidden. After inspecting the vehicle and agreeing I had an unrepairable vehicle Hayley wasted no time in telling me North Island Nissan felt a moral obligation to help me out and that she wanted to send me away totally happy even though any warranty was long ran out.
Hayley showed me a vehicle she thought would be a good vehicle for me. She hit a home run with the vehicle and North Island Nissan gave me full credit for the purchase price of my "old" vehicle on the trade-in for my new vehicle.. I could not have asked for more.
North Island Nissan showed me they are a first class dealership. I would highly recommend them if you are in the market for a new or used vehicle. .
Wayne, you and your crew completely saved the day and helped create a really good memory out of a bad situation. We were out camping near Campbell River and ran into a pretty big car problem. We called every dealership/mechanic we could find online. They were either closed for the weekend (long weekend) or told us it would take a few weeks to get the proper parts in. Wayne simply said "just get your car here and we will help get you sorted out." He diagnosed the problem, proposed a creative solution, and then got it all fixed up for us while we went out on a hike in the woods. All the guys we talked to were professional, kind, and helped us out. Thank you Wayne and the team at North Island Nissan!
Really appreciate the friendly staff who work hard each time I bring my vehicle in for service. They exhibit true customer service!
I bought a new Frontier truck at North Island Nissan, Campbell River in early April 2020 just as the covid restrictions were in effect. Jastin and Colton navigated those challenges and provided an excellent purchase experience. Shortly after the purchase I received an email from the general manager Mike Ball, thanking me for the business. He said that on a scale between 1 - 10 they always aim for 11. The truck has been great so far, but there was one issue regarding the undercoat. This matter went to Mike, and it was dealt with to my complete satisfaction. He said they aim for 11 and he delivered.
After all my problems dealing with car dealerships and the broken vehicles they have given me no one could help me out I couldn’t even trade in my vehicles I was so ready to give up on every dealerships in town then we went to North Island Nissan here in Campbell River they did everything they possibly could to help me and they were fast & efficient they did amazing I love it even took Drew’s silver car for trade in a well. thank you so very much from the bottom of our hearts we love our new ride
Now we have a reliable vehicle to get our little warrior to his doctors appointments and I can help out my family like my mama who’s always been their for us and my grandpa ray grandma terry uncle Darrell sr bro Darrell jr Isaiah they live on a remote island so they have to do BIG shops when they come into town once a month with my new vehicle they can do bigger shops now
All the love to everyone
What a new or used vehicle go to north island Nissan I highly recommend it
We recently purchased a 2020 Rogue Special Edition from the dealership with Colton as our contact. A great experience all the way around. We love the car and are very happy with the entire sales process. Well done folks. We are looking forward to a great relationship with you!!!
We recently purchased a 2020 Rogue Special Edition from the dealership with Colton as our contact. A great experience all the way around. We love the car and are very happy with the entire sales process. Well done folks. We are looking forward to a great relationship with you!!!
North Island Nissan is very high on our list for Car/ Truck Dealerships. The Sales People are up to date on all aspects of there vehicles. Our personal Salesman ..Colton..is a great person to deal with, and very personable.We were given the keys to drive ‘alone’ ,to get the feel of the vehicle without a distraction. I would most definitely recommend this Dealership to our Family and friends,( and ask for Coltan) We Love our Nissan Frontier Truck.
A Helicopter coming into Campbell river
This is not a normal 5 star review but this is more important than the traditional type of review, I think. I brought my Frontier (great truck BTW) in to have my trailer harness rewired and put through the bumper as I had torn it off when 4X4ing on some pretty rough terrain. When I went to use it the following week it didn't work so I had to get another Mechanic to fix/rewire it on Easter Sunday. When I called North Island Nissan they (Ryan) immediately refunded me the amount that I had to pay the other guy for working on Easter Sunday. Sometimes you have to judge a company by how they respond when everything doesn't go perfectly and they passed this test with flying colours
Wonderful service. The people are helpful and friendly and made me feel at ease. I am very happy with my new car. They went out of their way to get me a good deal. they took such care to see that I understood everything. Wow I would buy another car there again.
Great sales team!! Larissa worked hard for 8 months to find me just the right vehicle. No pressure at anytime. Will definitely will recommend them to my friends!!
The service was great ! Employees friendly and helpful.
I used to go to Comox Valley Nissan, but, will now take our business to North Island Nissan.
Thanks - Bev Haslam
I sadly lost my 2012 Nissan Titan SL in a freak accident😞. A HUGE thank you to Noel & the amazing team at North Island Nissan team for my gorgeous 2017 Nissan Titan!!!! You guys are AMAZING!!!
Colton listened to what type of vehicle I was looking for and found a great fit for me. His low pressure but highly knowledgeable customer service was greatly appreciated. Thank you to Mike and Brian as well. I wouldn't hesitate to recommend North Island Nissan!
I wish to thank all of the people I dealt with at North Island Nissan as the experience in the purchase of my new new Kicks was awesome.No pressure from the start of the sale,right down to the end. The human quality of trust ,was given back to me .Anybody who needs a new car ,go to the Nissan Dealership in Campbell River. Your experience in buying a new car will be a complete joy. Thank you all, Ron Johnson and Gloria Hartford
Now have my Frontier a year, hardly used, but it works well. Hayley was super. Always friendly and helpful and objective. Would highly recommend her.
Larrisa and everyone else, you guys rock! Thank you for helping me, we love our new truck and couldn't done it without you guys!
Great service and a great bunch of guys and gals.
Never purchased a vehicle through them but was impressed at the level of service as even a potential buyer. Colton especially was great to work with!!!
This Dealership almost killed me, I will never have my car serviced at this location ever again!!! 😡😡😡😡 They did my service and DIDN'T tighten the brake fluid so I lost almost all of the fluid when the lights on my dash warned me, I stopped at the Dealership in Courtney and the mechanic there said he had never seen brake fluid that low! He put it up on the hoist and the brake fluid had run down and covered my back wheel. I was on my way down to Youbou which could have been very bad. Then this morning my 2015 Micra almost didn't start, I had to pump it to get it to start. I shouldn't have to do that. I will never take my car back to the Campbell River ever.
Just purchased a brand new 2018 Nissan Pathfinder from North Island Nissan. Every person that I dealt with there was kind, educated and patient. Larissa was an amazing sales lady, no pressure, was always available for every question and went above and beyond for me. They gave me an extremely fair price for my trade in like they promised. I drove up from Victoria (3 hour drive) to deal with them and would do it again for the service and staff!! Thanks so much, love my new car!
What a great experience buying our new truck with North Island Nissan. No...and I mean NO pressure sales dealing with Colton. The 'Seinfeld' money man, sorry we forget your name, was really a great guy to work with. Never had a buying car experience like this! If your on the fence about dealerships go to North Island. You will be blown away! Thanks for the great experience guys!!
Deb and Geoff Hanson
I was blown away by the high quality service and low pressure sales by Colton. Thanks to you I have the nicest ride around. Very fair and I just felt comfortable in the store which is a first. I had a real bad situation that they helped me get out of and I just cant say how grateful my wife and I are. I will be coming back as soon as my wife needs an upgrade. If I could it would be 10 stars for you guys.
I wanted to take the time to thank Colton for doing an amazing job helping myself and my Mom out with this gorgeous vehicle. I am very pleased with his attention to detail and laid back relaxed attitude. Nissan was extremely fair with my trade and gave me a great deal on my new 2012 Crosstour. I would recommend him to anyone whether you're in the market for a Nissan or anything off brand he's your guy!
Worked with the lovely Hayley and got our family a new ride.
I had a great experience with North Island Nissan's service department. They found time to scope my Toyota truck on a long weekend when my local Toyota dealer couldn't... The service manager, Chris was very helpful and friendly and got me back on the road in no time at all.
Had a great experience purchasing our new vehicle here. The dealings were honest, businesslike and friendly with no nasty surprises. Thanks to Colton Smith for making the deal happen.
The lady at the the front desk is extremely rude and continues to be every time we go there (my grandmother has a vehicle from this dealership) We would never buy a car from Nissan based on our bad experience with her alone!
Buyer beware!!! They will screw you over if you don't know what you're doing. They said they were going to give me an extra $500 for my car, yet they hid it in other parts of the deal. They also never mentioned a balloon payment at the end of the loan (both the salesman and financial person we were dealing with).
I know it's my fault for not knowing ever detail in a car loan, but I don't want another trusting person to get screwed.
All I can say is if you're looking for a vehicle be very careful with Campbell River Nissan. Thank goodness for Galaxy Motors, they got me out of an loan I wouldn't wish on my worst enemy. Again, I'm aware that I was too trusting of this dealership, but I want others to be aware that they are not there to help you. Be careful, they are on par with Bill Howmuch!!!
I've worked for a lot of companies in the area and know a lot of people. That being said....
North Island Nissan tends to be the more welcoming and friendly out of all the Dealer groups. From the Boss man to the car cleaner everyone just seems excited to be here.
I am a salesman at Nissan and didn't want to hide that. Because at Nissan , we don't hide anything from you. It straight up to the point, the way friendships should be.
Check the reviews everywhere.