Purchased a used car: Sales Consultant Matt Hayden and Sales Manager Brandon Horth - both were excellent to deal with. Definitely tried to accommodate us and what we were looking for, didn't feel rushed or pressured, a pleasure to deal with.
I had taken one of our vehicles in for an inspection and some repairs, through the course of the inspection I was kept up to date with any additional repairs required and given an estimate before work commenced. Repairs were completed at a fair price and were exactly what I was quoted on the estimate. It was excellent service by the service team and especially by Cheyenne the service advisor I had the pleasure of dealing with.
Had an excellent experience from this dealership! Went in and was greeted by Collin. He gave us exceptional service from the time we walked in, till I picked up my new car! He was very friendly, approachable, nonpushy like other places. Explained he was fairly new to this role and still handled everything very professionally! I would highly recommend this dealership and ask for him! Management and office girls we’re very pleasant to deal with also 👍😀 Thanks again Collin!
We have been customers of Nissan Spruce Grove for several years. Exceptional service and communication, every time! Reasonable rates. In our experience we have found them honest, fair and have gone the extra mile.
I visited this dealership a week ago and was to meet up with ALEX ( female ). When I arrived she did meet me & chatted for a short time then passed me onto a new sales rep who started working a week prior as Alex stated she will be busy with another client to which the 1 hour I was there she did not have a customer .
Moving forward the newbie took all my info then went to talk to his boss who then came to see me& we talked numbers but could not agree and then he said give me a minute I am going to talk to my boss he said. O.K, fine. 10 minutes later, he comes back with the same numbers from when he first came to talk to me. That gentleman kept demanding to make a deal in which I couldn't due to the financial budget I have to stay with & his financial loan offer was 2&1/2 times more then my current one is.
I again wrote on paper explaining to him if I accepted the deal I will not be able to make the first payment but he just did not want to believe me even after showing proof .
I as well was going to be charged for an oil change , detailing of the used SUV in which it came to be close to $1 K . I said to both gentleman that is totally insane you guys are trying to charge for these 2 things to which it should be a no charge to the customer when purchasing a vehicle from them totally outrageous.
I do not reccomend dealing with this particular dealership.
On Feb 7, 2025 I brought my car in for a diagnosis of an engine light. The shuttle service brought me back home so I would not miss work. It was promptly diagnosed as a thermostat replacement. They were able to get the part and replace it the same day. The Shuttle service also came to pick me up when my car was finished. When I picked up my car at the dealership, a tire pressure sensor had mysteriously came on. They researched it and offered for me to come back on Monday and have the tire pressure sensors installed for FREE. I cannot say enough good things about Spruce Grove Nissan. Cheyenne was so helpful and very professional to deal with. I will definitely be going back
We had a frustrating experience with Grove Nissan dealership specifically the sales people and manager. We haven't shopped for a vehicle in a long time and thought the stereotype of greasy car salesmen was old news these days but even having a handshake deal on a price that quickly changed the next day (on pick up / pay) and it went up several thousand dollars. No big deal for us, just move on albeit with a sour experience but we can't help but think of those whom get tricked into all their fees and uanessacry bloated sales costs and end up paying it when they were promised differently. Shame on these people. They said they were under a new ownership and all of them seemed to new to the business so take all the positive reviews below with a grain of salt. Highly recommend Grove Nissan is your last resort if you have the option to choose.
I went to the store today and I saw many cars did like the black Elantra. I saw Taj, what a lovely man he is . He told me such immaculate details of the car. Anyone who visits the store must meet and talk to him about the cars
Went in with my daughter this evening to look at a car , it’s her first time financing and Andrew has been phenomenal! He is upfront and transparent in every part of the interaction. He was absolutely polite and pleasant to deal with! If you need a new car I 100% recommend going to see Andrew .
This was my first time at a dealership looking into financing for a vehicle and it was amazing. Andrew was so much help. So friendly. So authentic. And so thorough with the entire process. I highly recommend this dealership and Andrew to help you get set up with a new vehicle!!
Had a bad battery and needed it replaced asap as I had appointments the next day. Cheyenne at the service desk went above and beyond my expectations and got my vehicle in, tested and a new battery replaced under warranty that day. Perfect. Topped it off with a complimentary car wash. Excellent service. Friendly and professional. Highly recommended. Car back to normal and no appointments missed. Glenn Shaw
I recently had service completed on my vehicle. It was not my first time at this Nissan Dealership. The work they do is fantastic and I was very impressed with the cleaning I had requested as well.
Keri Vibe was so sincere and helpful. She really cares about the customer and it shows. They went above and beyond my expectations. I’ll be back again.
I had a wonderful experience with your salesman Nathen. He was so patience, honest, low pressure and all around great to deal with. He sent me car options comparable to what I was inquiring about without me asking just because he genuinely wanted to get me into a car that fit my lifestyle. I unfortunately was looking for something very specific that he did not have on his lot and I ended up purchasing elsewhere. He was professional and graceful with the loss of the sale and I hope to make future purchases with him! Sales manager Brendan was also fabulous, thank for your time guys!
Great salesman and post service from Jacob and the rest of the team. I bought a brand new Mitsubishi from another dealer and got treated like dirt. Jacob treated me like a king to buy a cheaper used car here. Will be sending people his way if they’re looking for a dealer!
I recently bought a used 2020 Kia Sorento from this dealership on the recommendation of our personal mechanic. Had an amazing experience with our (brand new) sales man Dustin and his mentor Deanna Hill! Deanne was amazing and got us a great deal with some negotiation with her finance team, went the extra mile to ensure we finished everything up that night (even though it was right at close, stayed late and even on her birthday) and was super helpful dealing with the final details and service of pick up.
Would highly recommend finding her if you’re looking for a vehicle!!! Professional, fun, knowledgeable, and very personable!
Keri to the rescue!!!
I've had a few unfortunate visits due to parts not being delivered/wrong parts turning up but Keri with the service team is always so helpful and informative and really put my needs first to make the experience as good as possible for me as the customer.
It's easy to provide great service when everything goes well but Keri is great at helping to put things right when things outside of her control go wrong. If the world had more Keri's in it then it would be a much better place! Keri, I hope you get service that's as nice as the service you provide when you're out and about! Thanks again, give this girl a raise 💰💰💰 !
We changed dealership to take our car in for service, right because of the beyond satisfactory customer service we received from this one. Cheyenne is our advisor and she always fulfills our expectations. She is very knowledgeable, shows prior to start the service and estimate of the work. If there is something else that the car needs to get done, she contacts us right away and ask if we want them to fix it, she is very honest and kind. She really makes sure you're happy with the service they are providing. The videos they send to show you what is getting done are very cool. I highly recommend this dealership.
Great staff and service. Very meticulous with the quality of cars they are offering. Nathan was really thoughtful, letting us know when the vehicle would be ready and prepped for us.
Brought both my cars into Spruce Grove Nissan for out of province inspections and an oil change. Great prices, great service and the best of all, a car wash to top it all off (they even got all the bugs off my Pathfinder from a cross country road trip). Cheyenne was my service advisor. Friendly, fast and efficient. Will be returning for regular service.
Had a very pleasant buying experience. Hamza is patient and knowledgeable. I dealt with Rena in finance. She is wonderful at her job, worked diligently to find the best approval option and paperwork was efficient and smooth. Overall the process was fast and comfortable. I would recommend anyone to come and see the fine people at Spruce Grove Nissan.
I recently purchased a used Jeep Wrangler from Spruce Grove Nissan and I cannot say enough about the incredible service I received. From the moment I walked in, Chantal was knowledgeable, friendly, and went above and beyond to ensure I found the perfect vehicle to fit my needs. The entire process was smooth, efficient, and stress-free. I highly recommend this dealership to anyone looking for a new or used car!
Had a good experience with Hamza. He was very patient in showing me a used vehicle I was interested in there, answering my questions and being objective about vehicles in general. I didn't end up going with the sale, simply because I found another vehicle with much lower mileage and higher trim level that I was willing to pay more for but it was still a great experience working with him.
Shopping for our new vehicle at Spruce Grove Nissan was truly a great experience. Manny Singh was a great salesperson to deal with, and we were very impressed with his overall professionalism and his extensive knowledge of the model we were interested in. We never felt pressured at all during our time there and in the weeks that followed, while we shopped other vehicles, Manny checked in from time to time, but was never pushy or irritating. Even when we texted Manny to let him know we had purchased a different make of vehicle elsewhere, he seemed genuinely happy for us and did congratulate us. If you're shopping for a new vehicle, do yourself a favour and check out Spruce Grove Nissan, and ask for Manny! ...You'll be glad you did. :)
My husband and I spent months researching and going to dealerships looking for the right vehicle for us. Manny Singh our sales rep was amazing. He took the time to get to know us, walked us through all our options and stayed in contact with us the whole time. While we decided not to go with Nissan, we had a fantastic experience, and never ever felt pressured. If Nissan is the vehicle for you check out Spruce Grove and ask for Manny! Truly thankful for the wonderful, kind and friendly experience!
Excellent service when the girlfriend and I went in looking for a new vehicle. Loving the 2018 Jeep Compass I purchased so far thanks to these guys. Would definitely recommend Spruce Grove Nissan and these guys
Very fair price inventory. Great atmosphere and staff. Hamza helped us show few cars and he was very helpful and knowledgeable. Recommend Spruce Grove Nissan for your next vehicle purchase.
We went to Spruce Grove Nissan to checkout few cars we were interested in. Their inventory is very well priced and lots of options to pick from. The sales staff is very helpful, Hamza showed us the car we were interested in and he was very helpful and knowledgeable. We will be going back to do business with Team Spruce Grove Nissan.
Manny and his manager from Nissan were exceptionally nice and knowledgeable during our visit to their store. They were enthusiastic and made a great effort to introduce us to the various vehicles. Highly recommend for their excellent customer service and expertise!
Would highly recommend this dealership. We are very pleased with our new/used vehicle. And would like to thank both Hamsa and Brandyn for making it a great experience. Sorry if I didn’t spell your names right.
Starter went on my car so I called and got a reasonable quote, had it towed in that day. After diagnosing the vehicle to make sure it was in fact the starter (it was), I was sent a quote for an additional $2000 in work. Most of the work they quoted me had already been done, half of which they had done the previous year. When I bought that to their attention they said “oh yeah, now I can see you did get that done.”
The whole experience felt predatory and left a bad taste in my mouth. Don’t think I’ll be bring my vehicles or spending my money here again.
Went to Nissan Spruce Grove, had a limited knowledge and was completely unaware what would be suitable for my needs. Manny on the other had was exceptional whenit comes to knowledge and was able to give me a great deal based on my needs. Ended up getting an A-Class, couldn't be more happier. Really love the service.
It was extremely refreshing to do business with Spruce Grove Nissan. The dealers that we had been looking at vehicles at recently were unwilling to work with us and always had hidden charges that would appear when the deal was about to be written. Our sales person went the extra mile to make sure we had made the right choice. The sales manger was very friendly and made sure that we received the best deal. I highly recommend this dealership for your next purchase.
Had a pleasant experience at Go Nissan Spruce Grove and got an excellent service with Manny, very helpful and knowledgeable! I was looking for a used CR-V that they had and Manny is very helpful with giving and showing me options that is within my budget. Will definitely contact him when purchasing my car soon.
Cheyenne was very friendly & pleasant to deal with. I get all my service done at Spruce Grove Nissan and have always has excellent service. Love the idea of sending you videos so you can see the tech’s observations & comments.
We were intrigued by a well-priced Subaru online and came in person. We dealt with Chantal who is the best! No pressure and just wanted to help. Everyone made it a smooth process. We love our vehicle. Thanks!
Went in to take a look at a couple of vehicles so I could start thinking about which one would be best for me when my current one dies, had the chance to talk to Nathan for a bit. He was friendly & down to earth and eager to help me even though I told him I wasn't quite ready to get a new vehicle yet. I've seen sales guys go cold as soon as they hear this but Nathan was kind and understood my situation, without hesitation I'll be going back to see him.
I’ve been looking in new cars for a bit now but finally decided to stop by to actually check prices and deals.
The dealership is spotless, Nathan ended up helping me, I don’t know much about cars and have really specific needs and he was really helpful and patient providing the right Information for me!! 100% recommended!
I've been looking at trading my vehicle in and decided to stop in here to see what they had. I was immediately greeted at the door by multiple people. Chantal ended up showing me options and numbers and offered me coffee/water. The overall vibe between the managers and salesmen appeared very positive and witty. Would definitely recommend to others and return myself.
*changing rating*
I bought my car a couple months ago, was extremely excited as this is the first vehicle I have bought, thought everything was perfect, only to realize the gas tank does not close, the rod to hold the hood is gone, and then I went to go get my oil changed and tires changed and was told the car needs $2500.00 worth or repairs done on it. Ive had it for a couple months!! Why weren’t these problems brought to my attention when I BOUGHT the vehicle? Take my money and want more money? Awful. Obviously if I knew this vehicle would just keep costing me more money I would have gone a different route for a car that would at-least last longer until needing repairs
Keri was wonderful when I brought it in yesterday, I would give her 5 stars if I could.
But definitely not impressed and very disappointed with the dealership itself.
I have been utilizing the services of Go Nissan Spruce Grove for over a year now, and I must say, their service is consistently prompt and reasonably priced. In particular, I've had the pleasure of interacting with their service and parts representatives, Cheyenne and Keri, who have been exceptionally kind and helpful. Cheyenne, in particular, stands out for her professionalism; she not only provided me with approximate service times but also reminded me of upcoming maintenance needs.
Overall, my experience with Go Nissan in Spruce Grove has been excellent, and I will definitely be returning for future automotive needs.
Excellent service as always! The individual who helped me was Keri and she is an absolute delight. Positive attitude and friendly service. Goes above and beyond to ensure I get the best deal and service, and is knowledgeable in answering my questions and concerns. I wouldn’t take my vehicle anywhere else, the attention to detail and customer care is impeccable. Thank you again, Keri!
Brought my car in for a tire swap and oil change today and was greeted with friendly Staff. It wasn’t long before the car was in the shop and I was being kept up on status of work being done.
Keri at the service desk is fabulous with her customer service and is able to provide detailed information and when asking questions , Keri will go above and beyond to ensure a positive experience .
I have always had great service with Nissan in Spruce Grove. All the staff have been courteous and friendly . Will definitely refer family and friends.
Shauna in service is the best! She's very kind and gives a full break down of the work done, and makes sure I'm aware of everything going on with my car Everything is always done on time, and I can always trust the quality of work done on my vehicle. When I come here, I know the work is going to get done right.
I would not recommend this dealership at all. Firstly, they sold us a used truck stating that it was operable and checked all the safety boxes. Within 1 week of owning this vehicle the air suspension was appearing faulted. We brought the vehicle in for assessment which we were told everything was operating as usual. Within another 1,000km the air suspension continued to cause issues. We brought the truck back, they “apparently” tested and drove (within spruce grove) max speed of 60km/hr and again told us it was operating normally. A couple weeks later the suspension failed again. We chose to bring it to parkland dodge where we were given exceptional service. They kept it over 24 hrs and hiway drove our truck to find that the compressor for the air suspension was FAULTY and it would be a 5,000+ fix. We tried to connect with Nissan and they have refused to take the truck back NOR pay for the fix. I will never support nor encourage any business here. I should note, Nissan did not offer any compensation or loaner vehicle which ended up in 4 days of missed work.
I was having some tire pressure issues during the extreme cold that came into our area recently. I dropped into the dealership (without an appointment) to have it checked before heading out of town and Keri, a service advisor, was great. She took the time to bring my vehicle into the warmth of the service check-in bay and helped to correct the problem. In the overall scheme of things it was a small problem but she made me feel welcome and delt with my concerns efficiently and with a smile. The service here is great!
Spruce Grove Nissan Rocks !!!!
Keri in service makes our oil service appointments a breeze and she is always so accommodating and upbeat.
I would give more than 5 stars if able
Very happy with our new vehicle. Chantal is a great salesperson, very helpful and knowledgeable. Anyone looking for a new or used vehicle can expect to be looked after by Chantal.