Ron was really great with us explaining every step of the buying process. Everyone from the service staff to the manager and finance manager were awesome. I’ve rarely had such a positive experience buying a vehicle!
great staff... willing to help you find a vehicle that fits your budget and your needs. Had a great experience with Nissan and highly recommend Medicine Hat Nissan to anyone looking for a vehicle. Thank you very much yo staff and managers. I love my new ride
Super service, very friendly. A really positive experience in pleasant surroundings. Chad was knowledgeable and helpful. Ian and Jeff also helped to make the process smooth and efficient. We would highly recommend Medicine Hat Nissan. Thanks to all the team.
Best buying experience by a long shot. Friendly staff and great building. Micheal was great, Jeff was very nice to deal with in Finance and Ian very supportive. Highly recommend Medicine Hat Nissan. We did not find a reason to haggle, very straight forward.
Chad went out of his way to help us find a vehicle that we wanted. He made us feel comfortable and didn’t pressure us at all. I would recommend Chad to anyone that is buying a vehicle. Thank you very much Chad
If you are needing a vehicle, Medicine Hat Nissan is the place to go. They will make your buying experience effortless (ask for Mike E) and their after sales support is second to none. If I could give this company 10 stars out of 5, I would. No matter where you live, it is worth the drive to deal with this outstanding dealership.
Mikyla, Jeff and Ian went above and beyond to make sure I was happy with my new purchase. It is nice to see how much they care about the satisfaction of their customers. Great customer service and great overall experience at Medicine Hat Nissan!
The sales and finance team was top notch. Very helpful and made the whole experience very easy. Also very knowledgeable and informed us of all options and very up front with things.
Jeff C. is a great guy! Always super friendly and easy to talk to. I would recommend him to anyone looking for some new wheels.
The team at Sun Country Nissan went above and beyond to put my wife and I in vehicles we both loved. Not only that, but at lower monthly payments than our previous vehicles. The new facility was beautiful and the staff professional.
We are long time customers of Medicine Hat Nissan. We went back because of the service we receive after buying our Altima 7 years ago. This week we purchased a 2020 Rogue. We are looking forward to continuing our relationship with this great dealership. Thanks Cherie, Ian and Jeff for a great experience.
Thank you the Great Sales Team , (Aaron, Eric and Jeff ) at Medicine Hat Nissan, They were amazing, and very supportive, with our decision making.
They made us feel very secure in our choice. I can now see the advantages of a small town team vs. going to the big box stores in Calgary!
You will not find a better sales team!
showed Up and they got us in right away for a service on our Rogue. Quick and efficient work. Ashley in service end was excellent help.
Thank you for the great service. Would highly recommend this establishment to anyone
The "normal" car salesman tactics are not used here! Aaron helped me jump into a used Sante Fe without even breaking a sweat. Getting a good deal wasn't in question when Ian helped me map out the financials. Five star service at every stage of the buying process. The new building looks amazing and is worth just going to check out the inside. Thanks again.
Really nice people. Beautiful building. People of medicine hat if you looking to buy a new or used vehicle please go there and ask for Victoria she is awesome..
Over the course of the last 7-10 days I have been talking, texting and emailing with Aaron regarding a vehicle that I found online. In my opinion Aaron went above and beyond as I first noticed the vehicle after hours and I sent a message late at night. To my surprise Aaron responded late at night and even offered to run down to the dealership to do a walk a round video of the vehicle. I immediately told him no that it could wait until the morning.
I never made it down to the dealership as I am in Okotoks and could not make it to the dealership until the following weekend. Aaron was very responsive to everything and checked in with me daily. It was not pushy or overly aggressive, it was the perfect amount of follow-up.
Although I did not purchase a vehicle from him, as I found a different unit locally that I just couldn't pass on, I would not hesitate to recommend Aaron to a friend or family member.
The only thing that caught me by surprise and it had nothing to do with Aaron, was that when I had received the quote the numbers didn't add up. There were a couple of fees built into the quote that was not discussed prior. When I questioned Aaron that the total amount and b/w payment was different than what I self calculated he gave me the information. At which point the numbers added up.
If there would have been even a $1000 worth of wiggle room I would have easily made the drive to Medicine Hat to finalize the purchase.
This place is amazing! I feel like our car salesman Micheal Eisenlohr was our magical guardian angel. He was put in our life for a reason. My husband and I were looking for a reliable family vehicle and I had come across this one vehicle through the Facebook buy and sell page. Micheal responded to my reply right away. And he was so helpful, he wasn’t pushy. You could tell he really loved his job and he wanted what’s best for his client. He closed the sale by us getting the vehicle we wanted. We couldn’t have been happier with our purchase. If you’re looking for a vehicle definitely check this place out!
Really great customer service, and vehicles. Totally love my purchase, and will be sure to go back for my next vehicle. Cherie was very patient and professional, and was a pleasure to deal with. This was my first time using a dealer to get a vehicle, and they made it all very easy and understandable.
The sales team was amazing, the experience was great! They had the vehicle ready for test drive when we go to the dealership. Loved everything about the Pathfinder, and we decided it was the vehicle we needed. The sales team made the purchase a smooth process and worked with us on the financing to meet our needs. I am so happy I got to drive away with my brand new Pathfinder! Great vehicle, dependable brand, and outstanding service from the Medicine Hat Nissan team. I am always incredibly impressed by this dealership.
Great place to work and a wonderful family atmosphere. So proud of this dealership!
The team at Nissan made purchasing my used vehicle a relaxed, stress free experience. They were really helpful and I was able to drive my car away the same day as they let me use their plates over the holiday weekend! Thank you!
Very nice place and friendly people and great deals definitely I will recommend this dealer
Thanks again
I had a great experience with everyone I dealt with starting from Cherie in sales to Jeff in Finance. I came specifically to buy my SUV from Lethbridge to Medicine Hat. Great customer experience.
Absolutely fabulous experience purchasing my amazing Qashqai! Cherie and associates were very knowledgeable and no pressure. Cherie found the right vehicle for me. A very positive experience. I totally recommend Medicine Hat Nissan!!!
I initially brought my Nissan Pathfinder in to have the coolant cross over gaskets replaced because they are a common problem on these pathfinders and it requires taking the top half of the engine off. About 2 weeks after having the job completed my vehicle started leaking coolant a bit worse than before so I called to make another appointment. After diagnosing again they concluded the parts where faulty gaskets and they agreed to do the job again for no cost to me and they where very good about it. They gave me a date the parts would be in and when I dropped my vehicle off they drove me to work. They called later in the day to tell me the cross over manifold itself was actually warped and that was causing the leaking. They had to order the parts so they provided me a comparable car to drive for almost a week and when it came time to pick up there was a bill with almost $ 2,000 and they didn’t charge me for a thing this is the most reputable shop ever! If you drive any vehicle even non Nissan and your looking for a good honest reliable shop go see the people in service they will take care of you thank you so much!
What a great experience! Sales manager Dan, and my salesman Aaron really proved to me today that great customer service still exists, and that buying a vehicle does NOT need to be stressful, pressured, or decieving... Great job guys!! I will definatelly be back. Really liking my new Nissan even more than I ever could have imagined...👍
They respected my budget, and the discussed numbers very openly, and were just plain awesome! I am so happy with my 'new' used truck.
I just got the winterize package from this dealership and i am impressed.
I came in the drive through and the service advisor was immediately there to help me. Rhonda was so professional and informative, she also asked right away if i needed a ride. (Which i did)
The shuttle driver was so funny and kind and he gave me his number and when i needed my ride back he told me he would be 10 min and he was at my house in 8!
The servicer manager Andrew was around too, which surprised me. He was there to make sure that i was happy and he was a very nice young man.
Overall i am very impressed with this dealership, and i will be coming back more.
Such great service and staff. It is really rare to see a dealership where staff from all departments joke around and laugh with customers and each other. There was hardly a wait time for my service and the shuttle was very nice
Just bought my first newer vehicle and my experience was nothing short of amazing. I am so happy with my vehicle! I never felt pressured to buy and I was always informed of the process. Which as a first time buyer can be overwhelming. 5/5 Would highly recommend.
Bought a used car, had an issue. Brought it back for repair. Customer service here is fantastic. Solved the issue with a smile and sent me on my Merry way. I highly recommend Medicine Hat Nissan.
Fantastic experience for our family when we went in yesterday to find our new family vehicle. Cherie and Danilo were awesome to work with and they made sure we drove away with the right Pathfinder for us. Even the finance process here was much less painful than I have experienced at other dealerships. Ashley made sure everything went smoothly on that end and we were off to the races. We would highly recommend the Nissan team, in particular Cherie, Danilo and Ashley. The three of them worked together and made it a great buying experience for us.
Some of the best used prices in the Medicine Hat area. Service department is knowledgeable and precise. Been bringing my 2010 Rogue there for service even "off warranty", and they always treat me well. Sales staff know their product well and try their best to get customers a good deal. Good rates for summer/winter tire change-overs regardless of vehicle brand.
My wife and I just purchased a 2017 Murano and it is a quality vehicle (we test drove many comparables) for us, we felt this product is superior to the rest snd will hold it’s value. What we really appreciated was the professionalism of the team there especially David and owner Jim. Their attention to detail was exemplary and we appreciated the small touches to make the experience pleasurable. Thank you guys
We have been using Medicine Hat Nissan since they bought Sun Country.
We have used other quick oil change places before, and are more expensive, and are always trying to upsell.
I brought my 2014 titan in for an oil change today. Excellent customer service.
Andrew asked if he could swap out our Sun Country Nissan plate holder for a Medicine Hat Nissan holder. I said yes, and then they washed my truck no charge.
This is 100% value. Will always use them.
Thank you Andrew and Jim
Great, friendly staff. Goes that extra mile. Good deals.
The owner of Medicine Hat Nissan is one of the worst people to deal with! He got pushed out of previous dealerships for the way he deals with things. Even let us know they are changing the name due to the bad perception. Well let me recommend that no one should ever buy a vehicle from Medicine Hat Nissan. If something goes wrong they won’t fix it to your satisfaction. They send you to Nissan Canada and say make a claim. When Nissan Canada calls they lie and make stuff up and so it looks like a game they like to play! Very very very poor service! Please safe yourself the trouble and shop somewhere else!
It was a really bad experience from the day 1 staff was so bullying. And putting you into a negative side kind of thir selling tricks. And i still bought a brand new rouge with in firat month there was a sound coming from the rear end all the technician and service managers worked on it and agrred that there is a sound but can not resolve it as they can not figure it out from where it comes. I had to replace a steering wheel .then they said i have to replace steering column. And with in six month i had to replace my radio system. And now 2 years after i bought the vehicle 48000 km on and it lost its transmission. Still the sound exists in the rear end.which they changed ton of parts but can not solve the concern has an open work order from 2017. And when i approched theowner and general manager. He said me to contact nissan canada because he has nothing to do with it he doesn't care if i post it on scocial media or anything. When i contacted nissan canada they asked me to go back to the dealership and they both gave me a run around on this. Any way i am really upset on this issue. And i was not given any customer care insted he was on his business side.
Please be careful when you choose a nissan brand from this nissan showroom
As a valued customer I was charged 90$ to find out my gas cap was loose. You'd think they could have done this at least cheaper than what I was charged
Outstanding customer service! Exciting changes happening to Nissan. Parts and service will help you fix or customize your vehicle! Stop in store to talk with their friendly staff!
When you hear jokes/ negative comments about "car salesmen", I bet they started here.
I stopped to consider trading up my 2013 SL Rogue with 53,,000kms, with additional 100Km warrenty ($2700) roof rack($400) and add on remote start ($650)
After seeing what they called "low Km vehichle - also a 2013 S (lower trim model) and over 100,000 kms at $14998, I had in my mind what i needed for my trade on a new $39,000 car.
I was offered $12,000, to which I laughed at them and walked out. A Nissan rep from Calgary requested a text confirming the warrenty.
A few days later, he called from Calgary and asked "what I had in mind". Our difference was $6000, and he said if i wanted, come back in, and we could meet halfway. My warrenty wasnt transferrable, but i could cancel it for a refund of $1000.
I took the time to go back, they did up the offer, and their "meeting halfway" was the $1000 of my own warrenty. Also, while i was sitting there, Id ignored 2 calls from a BC number I didnt recognize. I said "not interested in dealing" and left. They renaged on their verbal offer, and wasted my time. I had a message from the BC number, so returned the call, and it was a rep from the extended warrenty company, apologizing for being cut off 2 times, and if i wanted to go ahead with canceling my warrenty. I informed him it wasnt me who called, and asked what the refund was worth. Its actually $1196.00. Great customer service eh!!! Raise the offer on a trade with your own money, then short change you on top of it all !
Also, on the side of "stupid salesmanship" they tell me theres lots of Rogues, and its 6 years old blah blah blah, but they are trying to sell me the same damn car! If they dont hold their value, why the Hell would I want another one??
This place is farthest from customer service. Do your homework and shop around. No sense dealing where the buzzards are perched
I have gotten to know Danilo and Jeff from having done countless business to business transactions so when it came to purchase a new vehicle for my wife, I knew just where to go. Within hours Jeff had my financing dealt with, Danilo and I had picked a vehicle, and I am sitting in a hotel room a 5 hour drive from Medicine Hat! The guys just made it so simple and painless! We pick up our 2019 Nissan Rogue AWD next Friday, and the 3 hour drive from Calgary to pick it up is well worth it, because of the quality of people. Thanks Danilo and Jeff!
Fantastic service from Derek at the parts desk. I couldn’t find the part I needed at a parts store so I called the dealership and was surprised that the part I needed cost less at Nissan and the expert advise and quality service Derek provided was included free of charge.
Great staff that works there, very friendly. Went to test drive a vehicle and it was waiting at the door. Running and warm. Dealt with Dave and was very friendly and helpful! Would recommend this dealership to anyone
Same dealer with other. But service guys are friendly Helped nicely. Thank you
I was in 10 days ago and met the new owner who seems very customer service orientated. We decided to give Medicine Hat Nissan another chance. Today we were in to service department and I was completely satisfied with the service. So far it has been a very positive experience.
It's a pleasure to get my Nissan serviced at Medicine Hat Nissan. Making an appointment is a breeze. Andrew is friendly, accommodating and thorough. Work is done right the first time and my car is always ready when promised. People here go the next step in helping with last minute requests. I'm always impressed by how clean the dealership is and the reception area - now with snacks - is very comfortable. I'm a long time customer and am very happy with the service provided. It's a major reason for buying my cars here.
Purchased a Murano from them in September. This was our first Nissan purchase ever. We were so happy with our salesman Mark Fryklund and the entire Dealership staff as well as the our new vehicle we actually drove the 5 1/2 hrs.from our home back with my elderly parents to help them purchase a new Altima even though we had a Nissan dealership 20 minutes from our home. Can't possibly say enough possitve things about our two purchases and our overall experience with all their staff. Thank You Medicine Hat Nissan.
Poor service, and given attitude every time I have been into the dealership or a phonecall, felt very unwelcome. I've had my car in to have it reprogrammed, they took way longer then was quoted and they did not focus on what the issue was. As a vehicle I would recommend Nissan/Infiniti to people. I love my car. But I would recommend traveling to another dealership for one.
I bought my Nissan Versa Note in Calgary and it wasn't until I was coming home that I realized there was a heavy vibration when breaking at highway speeds. Upon realizing this had happened, Mazda provided excuses, where as Nissan provided results.
They took my car in as soon as possible and from the moment I got there, they were very kind. Ernie, one of the managers there, was quick to reply to my email, and was kind enough to shuttle me over to work afterwords. A very very very kind and friendly person!! He is definitely a reason to go to Nissan.
Another special thanks to Terry and the mechanic who worked on my car. It was discovered that not only was my brake rotor warped by a wheel bearing on the vehicle was broken.
The car now drives so much better. There is no issue. They took all the stress out of this situation thanks to their great customer service and efficient work!