Tried to negotiate a car sale with this dealership the salesperson flip-flopped on his price so goddamn much my head was spinning and then when I told him I was done speaking with him he repeatedly message me back. Phoned to speak to the sales manager told them that I had a bank draft ready to go and the sales manager hung up on me apparently he is not in the business of selling cars or customer service do yourself a favour and buy a vehicle elsewhere.
Both Jordan the salesperson and Shawn the sales manager wouldn't make a deal over $500 this just goes to show that these are not in the business of selling vehicles they're in the business of screwing customers
I wish there are zero or negative policy.
Never purchase through them, as what ever they promised you even on email ...after the keys handed over, everything they forgot and do forge documnents ...there GM Roy, Finance Manager Nick, Sales Person Doug, Service person name Paul ....all try to proof that we have cancel our contract ....which they cannot provide a proof. Never trust or buy anything.
If you are looking for a vehicle I highly suggest you take the time to stop by West End Nissan to talk with Brennan. He was great support in walking me through my options and getting me into the right vehicle. The Team here is very efficient from Brennan in sales, Mike in finance to both Chris's in Parts and Service. Cant say enough about how great it is to deal with everyone at this location!
About 8 months ago I got into an accident and needed a new vehicle. I spoke with Gino & Fred who were able to help me right away and get me into a brand new Nissan Rogue within my budget with financing and everything done promptly. They definitely took care of me and I'd recommend going to see them. I'm very happy with my purchase and will be back there when it's time to upgrade.
Great experience! Jordan K. made the trip from Saskatoon to Edmonton more than worth it. He was easily accessible both before and after the sale, and made the whole buying experience easy and fun. Not to mention he gave me a fabulous deal!! Great guy, he will have my repeat business! :)
The people who work here are really good. They have really good prices that beat expectations! There was no sales man rush or push and they found answers to every question possible. The lounge area is beautiful and very well furnished with lots of fun ways to make a wait feel like a mini vacation. The way I was treated here was second to none. They really go out of their way to make you feel relaxed and comfortable around them. I am usually really shy but here? I really felt like I could be myself and that rarely happens. Let alone in a car dealership! Truly a five star experience.
WOW what a ride. Our experience with BRENNAN QUINTIN began the night we called to asked about a Nissan Roque. Brennan was extremely professional and answered every question. He went above and beyond and sent us a video of the car, since we live 2 hours away. When we arrived for our appointment a couple of days later we were greeted by Brennan and the car buying process began. The day was a balmy -36 and Brennan had the car warmed and ready to go. During the test drive Brennan showed his superior knowledge of the Nissan product. Brennan was answering questions we had before we even asked. Upon returning to the dealership we were offered coffee, tea and donuts while we discussed our purchase. The atmosphere was relaxed with no pressure while we were exchanging price and trade-in values. Anthony (the sales manager) was very courteous to us with every offer we proposed to Brennan. Both parties including ourselves, came to a mutual agreement for the purchase of our vehicle. Brennan made the car buying experience rewarding with his HONESTY, INTEGRITY, and KNOWLEDGE.
Thank-You Brennan.
I would recommend anyone looking to purchase a new or used Nissan to visit West End Nissan and experience what true customer appreciation is all about.
West End Nissan and Jordan Kortbeek are changing the car buying experience for the better! It is not often (in fact Never) as a female that I can say I enjoy this task. From the moment I walked in I was figuratively and literally in the driver seat. Jordan listened to my needs, found a car with my wants and delivered the perfect vehicle, with the best for me trim package at an incredible price. I never felt pushed in any way towards anything I didn’t want. Rather than the typical sales experience I felt I got someone that cared about what I wanted, had top notch knowledge of the industry and understood that they delivered a SERVICE. My time is very important to me and it was evident they respected that, everything was ready on schedule and the whole process was smooth and efficient. Excellence permeated the whole experience from the test drive (they let me take the car overnight to really get a sense of it), the purchase, the detailing and followup, even the tea in the lounge was great! Jordan went the extra mile and really delivered five star service. I highly recommend Jordan and West End Nissan to anyone looking for a vehicle, I’ll be back when I replace our second car.
Such a great experience dealing with West End Nissan recently! Jordan Kortbeek is an excellent salesman. I would like to give high praise to Jordan not only he was extremely genuine but also a true professional and a very polite person. His approached is quite relaxed and there was no pressure from him at all. Most importantly, his responses to any emails, texts, or any concerns were very quick and painless. He’s very attentive to what fit our needs. Above all our first rate experience dealing with Jordan in buying our new first Nissan vehicle was exceptional. He’s highly recommendable in any future negotiations and sales. Also, thank you to Nick Mader in Finance Dept for his outstanding assistance in processing all the necessary documents needed to close the deal.
I'm glad we chose to take our business to Nissan West End. They are very welcoming, accommodating, and the nicest bunch of people you'll deal with. Harvey & Mitch are the most knowledgeable employees. Dedicated and passionate about their job. Answered all our questions in such an understandable way.
They were quick to respond and bent over backwards to show us they wanted our business. Having said that, at no point did we ever feel pressured. All thanks to them our overall experience from start to finish was handled with such professionalism and ease.
This is a very good company, they really helped me a lot to finance my truck and even made it fit my budget. I highly recommend the dealership, everyone was so nice. Harvey was my sales rep and i have to say he did an amazing job to get me the deal i wanted for the amount of time i was willing to pay. So big thanks to Harvey and the rest of the Westend Nissan crew.
Had a great experience purchasing a new car from Westend Nissan. Jordan K helped me with my purchase. Friendly and no pressure, let me know about the different financing and service package options available. Made sure the car was looking good and ready when I came to pick it up. It’s what a car buying experience should be. Thanks Jordan.-Daniel T
I had the best experience trading in my vehicle all the way from Regina, SK. I was assisted by John Paul Chiu who went above and beyond to make sure he found the vehicle that had all the features I wanted and within the budget I could afford. His after sales service was great too! Thank you so much JP!!!!
Nissan Frontier had a cracked radiator, which was a known issue with their trucks. Was never informed about this issue and was never notified that i should be replacing the thing. Called to see if they would honor the extended warranty, but was a few months over the extension. I would understand if they wouldn't cover all the cost for replacement, but feel like they should still be buying me a new radiator even if i had to cover the cost of labor. I'll never buy a Nissan again
I helped my youngest son purchase a new Nissan Rogue a few months back. The sales experience at West End Nissan was excellent.
When we arrive we were greeted by a manager, Ali. This was probably just a timing thing, but we explained that we were there doing research and to take a test drive, and that we would not be making a purchase for 2 or 3 months yet. The manager asked his salesman, Mark Bartsch to assist us.
Mark asked us a few questions and talked a little about Nissan and ownership of these vehicles. I asked some detailed questions and I don't recall a single question about the vehicle that Mark could not answer. He was extremely knowledgeable about the vehicle and took us out for a test drive in the model we were looking at.
After we left Mark contacted my son 2 or 3 times over the next few months. My son confirmed when he was still planning to make his purchase and Mark kept him up to date on the current special offers from Nissan. My son said that at no time did he fell any pressure from Mark to make an immediate purchase.
Overall Mark was an excellent person to deal with. He was knowledgeable, courteous and respectful at all times. He was the epitome of a sales professional and I would highly recommend him as the person to see if you are looking to purchase a new Nissan in the Edmonton area.
After visiting several dealerships in the city and not having a great experience at any of those dealerships, I ended up at West End Nissan. Bought my 1st Nissan ever because of my experience at this dealership!! Jordan provided the BEST customer service I have ever experienced. Brennan was very thorough in explaining options, booking my first oil change, going through features on the Rogue and just being a very patient and personable salesperson. I was also very impressed with the Sales Manager, Anthony, who actually come out of his office and sat down with me to make this deal. No endless going back and forth was necessary. I have only good things to say about my experience at West End Nissan. All the other Nissan dealerships in Edmonton could take a few lessons from West End on how to treat customers the right way.
Jordan was fantastic he went above and beyond. Didn’t even feel like I was buying a car I love my new car and out of all the sales rep I’ve had in the past 6 cars. He is the best. Thanks again!!! Will be sending more customers ur way for sure. Also a quick shout out to the whole team. Just a great experience.
I just bought a Nissan Micra here and I'm so happy with it. It's a very nice car. All the people at the dealership were very kind, and the salesperson that assisted me, Brennan Quintin, was very helpful and patient as well.
My wife and I began shopping for a new SUV in September and after visiting a number of different dealerships across Edmonton, we stuck our head in at West End Nissan. The difference in approach and quality of service we received here from Jordan Kortbeek was exceptional. Jordan easily walked us through all of the engine, safety, tech and feature details of the two models (and 4 different trimlines) we were considering and highlighted the differences between each, as well as answered all of our specific (and repetitive) questions about our trade-in, finance rates, retention value and maintenance costs.
Most importantly, at least for us, it was a zero pressure conversation with a genuinely friendly and knowledgeable salesman without any of the anxiety-inducing sales tactics we experienced at other dealerships.
We would absolutely recommend trusting Jordan and the staff at West End Nissan with your next vehicle purchase.
I had kept my previous vehicle for 16 years because I hated the thought of going to a dealership and talking to a salesperson. When I finally couldn’t put it off any longer I went to West End Nissan and had a great experience, no pressure. Jose, my sales rep was great, full of information but not pushy. I love my new Qashqai!
I thought they were great, as the stuff was very nice during my oil change. However, I am sick and tired of all the telemarketing calls I've been getting from them over the years. I have been asking them to remove me from their calling lists multiple times, yet they STILL call me to this day! DO NOT give them your phone number!!
Salesman Todd was great but there were some issues with financing and time invested by me to sort things out. Finance department didn’t send payout in a timely fashion and a payment came out of my account which messed with some other things I had to do.
Purchased a used vehicle via trade in. Detailing of car at first looked good but it was not good at all.
Had been told they may need to replace some tires due to sidewalk cracking but they said they were done in the end. One leaky tire and a whole lot of hassle to fix (again more time from me) and I need to go through the hoops. Hoping it’s covered as I upon calling the tire insurance company that the dealership was aware of the problem presale. There is more to the story but too much to get into.
Made a deal to not replace my windshield on my GmC truck for the trade in and that I would deal with bubbling of rear window tint. Unfortunately it will be a lot of money to do as if old tint isn’t removed properly I may need a whole new window due to the rear window defrost. I was under the impression it would be a couple hundred dollars but not so easy.
Again my salesperson was good but I wasn’t happy with how the overall transaction happened and unfortunately was my least favorable car purchase I have made. I can only recommend if they can fix inter department issues and possible attempts to save money by the service department.
Hopefully they learn from it to help others out but I’m not satisfied. I waited quite a while to post this as well due to my frustration and looking for some easier resolution.
I recently purchased a Rogue and couldn’t be happier. From the moment we walked through the door I felt well taken care of. We dealt with Jordan and loved his friendly nature, expertise, and drive to provide the best experience shopping for a vehicle and I really do not like vehicle shopping. Jordan never made us feel rushed or pressured-I really appreciated that.
If you are looking for a Nissan - visit Jordan at West End Nissan.
Jordan was amazing to deal with, sent me a ton of pictures and even a personalized video just for our family to see the new Pathfinder options. With a beautiful new store, open, helpful, and knowledgeable staff, you can't go wrong. There's even an area to entertain kids while you shop around, with TVs and ipads and tons of water and snacks. Go see Jordan for the best deals around. Tell him Ethan sent you:)!
John Paul Chiu and Mitch Santiago were very friendly and awesome to deal with highly recommend choosing west end Nissan for your next vehicle purchase!!! :)
Kim was very helpful in finding the perfect Nissan Rogue that fit my lifestyle. Loved the service here was very professional and welcoming. Martin helped with finding the right financing options as well. Overall I enjoyed buying a new vehicle from West End Nissan and would recommend buying from them.
Michael Cadorna was very honest, informative, and professional. Just an overall great salesman with great customer service. Would respond quickly which helped the process run smoothly. I'd recommend him to anyone looking to purchase a vehicle! Very happy with my purchase!
I purchased my vehicle from John Paul Chiu together with his manager Mitch Santiago.John Paul is incredibly professional, organized, friendly and so easy to work with. He listened to what I was looking for and helped me choose the right vehicle that suits me. Great buying experience. Great cars with rare features. I would definitely be a return customer.
My husband and I had nothing but the best service at Wested Nissan with John Chiu as our salesman. We live in Sherwood Park and he matched us with the perfect SUV for our family. Quick, knowledgeable and very easy to talk too! He then had it delivered right to our place within a day of the purchase! We LOVE our vehicle and will definitely going back to John for any future inquires!
Best customer experience!
Purchased a 2019 Murano on July 14 from West End Nissan. Not only did I get a wicked deal but they were more than generous with my trade. Jordan our salesman had sent me videos within minutes of talking to him. He helped me pick exactly what I wanted, with no crazy high pressure sales tactics. He was nice, knowledgeable and more than accommodating. If your looking for a vehicle, be sure to call Jordan. Anthony the sales manager offered no non sense pricing right off the bat. He gave a trade evaluation and stuck to it. Other dealerships didn’t even come
close. Jay in financing was awesome as well. He was quick and very efficient. If you want a great experience go to West End Nissan. These guys were amazing.
West End Nissan have the most great guy which can help you find a perfect vehicle for daily or work vehicle. Thanks To Mark Anthony Tacliad For Helping me find the deal that I want it. Great Communication, he wants every customer to go home with smile on their face and enjoying their new Car!
Kim provided us with exceptional customer service when we purchased our Murano. She answered all our questions and gave us a thorough overview of all the functions the vehicle had to offer. We didn’t feel pressured to move through the process any faster than we were comfortable with.
Dustin was so helpful! Not only was he very confident and knowledgeable, he was very friendly and professional as well! I will definitely be referring him to my friends and family. Thank you so much, Dustin!
I pulled up to West End Nissan. The sales guy Dustin approached me in the back of the car lot as I was driving through looking at the new vehicles. His calm demeanour made it easy for me to talk to him. He didn’t just treat me like a young dumb woman who doesn’t know anything about cars like so many other dealerships. He’s definitely the guy I will come back to.
I shopped every Nissan store in Edmonton! My last stop should have been my first.
West End Nissan! I walked into the store sick of pushy sales people. I was immediately greeted by Dustin. He was so laid back and made the whole process feel as easy as buying a cup of coffee. I’m definitely buying with him!
My wife just picked up her new Kicks and the service was second to none! The sales, and the finance was above par. The people were friendly, and accommodating. I might be persuaded to purchase a Nissan in the future.
I purchased my pathfinder truck from west end Nissan few years ago and I've been servicing it at that location, I came to their new location at stony plain road this afternoon like usual I wanted an oil change , I was surprised they dont have that drive through oil change like most of the dealers have right now and the attendant told me it will be an hour and a half for oil change which I use to do within half an hour.
I told the the guy I am very disappointed for this service it suppose to get better in the new location and not worse, I told him you lost me as a customer for good ,he answered me (sorry it's your choice now ) and I had to drive away to Mr Lube
I am very pleased with the 'New To Me' truck I purchased here.
There was a small issue with my tires, but it was taken care of above and beyond my expectations.
When it comes time for my next vehicle purchase; I will be more than happy to deal with West End Nissan.
Had a great buying experience with Todd Craner at West End Nissan. He was super friendly, easy-going and not at all pushy, unlike other dealerships I’ve dealt with. Would definitely recommend Todd C.!
The only reason I’m not rating 5 stars is because I would have appreciated better communication from the finance side of the house. The finance manager I dealt with left out some very important instructions for the final signing resulting in unnecessary stress and inconvenience, which really took away from the excitement of picking up my new car. For such a major purchase, I expected more thorough communication with written follow up after. I ended up getting passed on to another finance manager named Nick who I liked way better. Grateful to Todd who was there to help make things right. Thanks again!
After having a disappointing experience at another dealership. My daughter and I came in on Saturday morning to look at a used Qashqai and met with Doug. As I came in I notice a very awesome Kicks. I bought it. But I want to thank Doug and the rest of the staff for their excellent customer service.. Made my day exciting.
receptionist were nice. THE BAD SIDE is their SHUTTLE DRIVER. DOUG if i remember his name. The guy is SWEARING AT MY WIFE, bad-mannered, ill-mannered, unmannerly, discourteous, disrespectful, inconsiderate,ungentlemanly. DOUG as his name say, guy has a DOG LIKE BEHAVIOUR. better to replace him with a politeful and a guy that loves its job.
After having a horrible experience at another Nissan dealership about my vehicle, not receiving any paperwork or receipt for said previous dealership. They did not get the ball rolling on fixing my vehicle. Again my needs were not met and I nearly traded my vehicle into Ford. I to complain directly to Nissan Canada. On the 3rd attempt at getting warranty work rolling, Go Nissan was amazing and dealt with my needs promptly and professionally. I will be servicing my vehicle here from now and and continue to refer my friends and family as I have in the past who have bought vehicles from Nissan.
Gino took great care of us! We were able to find the exact Armada we wanted and got a really fair price. The process was efficient and was finalized the day we walked in.
The team made an effort to earn our business. I felt like they wanted me to be happy. You can shop at this dealer with confidence.
Had a wonderful experience. Todd Lamoureux was amazing sales person. Very helpful, no pressure, excellent service. Martin Song handled my financial matters in a very timely easy to understand manner. Can’t be happier with my new car
Many thanks to Roy, Fred, and Gino for taking care of us. They went above and beyond to make everything work. Would recommend this dealership anytime. You have a loyal customer.
Was looking for a new vehicle & was lucky to have Kim (sales) help me find what I needed! She was easy to talk to & took time to listen to what I was looking for. Definitely would recommend this dealership for the great customer service!
Went to West End Nissan because my good friend bought a new Murano from Oliver. Everyone was very nice in the dealership. As soon as Oliver greeted me, I felt comfortable with him. He have this nice smile and polite soft spoken tone. He demonstrated the car with great vehicle knowledge. As soon as we finished with the deal, he provided me also a vehicle for me to use while waiting for my car to be delivered. I bought another vehicle from him after weeks later too.
Buying a car here was painless and would merit a 5 star review. However I'm here giving 2 stars because of the parts department
I bought a 2012 Versa at this location about 2 years ago. My tail light just went out on me so I phoned the parts department asking for the part number. The mans response was "We're not here to give out part numbers, we're here to give out quote numbers". That's not really a good way to treat a customer that has purchased a vehicle from your store.
I am so very pleased with the Platinum Murano I bought there a few weeks ago. Great dealership. Everyone is so friendly and willing to help each other. The bestest being our salesman Michael Carlson. He is very knowledgable about all these vehicles. He is patient, not rushing us, no pressure and answering all our concerns. Overall we had a great rapport. I would recommend him to everyone.
Last year, I decided to purchase a Nissan Titan from this dealership. At that time I received great service; enough to have me returning only a year later in seek of a Nissan Murano. I can honestly say that I received the best sales experience of my vehicle purchasing endeavours ever! Right from the get go, I was warmly welcomed by the Sales Manager, James and my Salesman, Dillan. When making the deal on my Murano James was personable upfront and honest. He didn't waste my time and made it very clear on what my payments would likely be and what my best options were at this time. He,along with the General Manager,Paulie and Leanne in Financing went above and beyond to help me with my negative equity as well as getting me an interest rate that I could not refuse. Although we each have our own experiences when it comes to sales, I can say West End Nissan is superb. I highly suggest that when wanting to purchase A Nissan of any sort, West End Nissan is THE place to go:)
Whoa. rough reviews. Ok, my experience. Went in on a whim about 15 mins to close. Looking for an alternative to our Highlander. Treated like gold - guys were willing to stay late, etc. Met a guy named Lance - look for him.
Things in finance weren't smooth - some miscommunications happened, but that happens with every kind of dealing. The important thing is that we were able to talk it out - and that there was genuine effort on both sides. Got free oil changes and a detailing, some perks.
I show up for the detailing, they say that they need the car for 8 hours. Way too long. But worse, it is on a Saturday, so there isn't even a shuttle. My saleman Lance hears about it, says - to hell with the rules - and gets me a demo. That kind of thing matters to me and makes me happy; when people go around the bureaucracy to get things done.
I was very hesitant about trying different places other than my regular go-to auto dealer, but after my car broke down I needed a new one ASAP and my wife chose this place randomly. Worked with a fellow named Tony Michetti who was easy to talk to, but a straight-shooter that was reasonable to deal with. Picked up a 2007 model and as part of their deal, they made the necessary aesthetic repairs on it after I was already handed the keys. Its still running beautifully and they stayed true to their word. Had my father-in-law talk to Tony M. when he wanted a brand-new vehicle and he got a great deal on a 2014 Pathfinder, whereas the nearby Mayfield Toyota couldn't even be bothered to speak with us. Highly recommend considering this place and talking to Tony if you're looking for a good deal on a car with no B.S. and upselling.