Looking for a new car but they were pushing to sell used, used had low mileage still want like new price. We were told dealer rep was in town for one day and was offering GREAT Deals but all the rep was offering was pick an envelope i.e. free undercoating etc.. No great deals to be had in my opinion. But even with that in mind - Nissans have some really great cars..B
Nice service
Great customer service. Very prompt and efficient. Made buying a new vehicle easy.
Horrible dealership, does not stand behind their products, refuses to list aftermarket upgrades to their inspections. Bought a 2 year old truck for them, turns out it has a small lift kit (that they knowingly refused to put on inspection report) and the sway bars were installed incorrectly. They refused to stand behind their product and fix the problem. Will never darken their doorway again.... Stereotypical used car salesman.
I met with Stephen and Juliana! Amazing experience! I had a budget and they found me the perfect car to fit what I wanted and my budget! Juliana is amazing! So patient and accommodating! I highly recommend them if you are someone looking to get into a new or used vehicle and if you have any concerns with your credit or budget!
I will definitely come back for future purchases!
Terrible experience with this Nissan branch, I brought an Infiniti in for repair due to engine troubles. Not only did they charge $300 for a repair that didn't fix anything, both the air intake hoses were stolen from our vehicle. Without the air intake hoses the vehicle doesn't run and we drove it there on day 1 to get serviced.
We talked to the manager, Rick, and he told us that he isn't liable for any damages or lost parts while it was there and threatened to tow our vehicle away if we didn't pick it up.
We paid $120 for towing, even though we drove it to the dealership. $300 for a useless repair, and now $300 for air intake hoses they say disappeared.
I would not recommend anyone go there for repairs. Unknowledgeable and run by crooks.
Staff went above and beyond to make sure I was happy with my purchase.
Great buying experience! Will definitely look to Ericksen first on our next purchase.
Had an airbag recall due on my 2003 Pathfinder, booked it in, brought it in, technician Alex was very thorough and got the recall completed in less time than I expected!
I've purchased 2 vehicles from Ericksen Nissan who has been providing exceptional service to my Nissan vehicles for more than 10 years. Customer service is second to none!
Great experience. Steve Lochan (my sales person) was easy to deal with no BS like every other dealership I'd gone to where they wouldn't even tell me the price. In and out, bought a new car, 2 hours.
I purchased my second vehicle from Ericksen Nissan and I love it. My experience with this team has been amazing. I feel the customer service as soon as I walk in. I bought my Pathfinder from Erin Kosowan and he was a pleasure to deal with. He contacted me each step of the way even after buying the vehicle. He always checked in to make sure everything was going well. Great experience!!!
I bought a Nissan Sentra and Eric was my salesperson. The process was very smooth and Eric was helpful in answering my questions. I also got to use one of the dealership's vehicles while winter tires were being put on my vehicle. This was very nice.
I visited Ericksen Nissan after visiting Northside Nissan as part of shopping around. The whole idea was trading in my 2019 Rogue for a 2020 Rogue same trim level and lowering the interest rate to almost half. Eric was the sales executive assigned to me. We discussed the numbers, vehicle availabilities and other things. Though Eric and Noel (Finance officer) took 3 to 4 days to work out everything, they were able to approve me and hook me up on to a 2020 Rogue but with the highest level trim in contrary to the one that was discussed. Lowering the interest rate helped me a lot and the biweekly payments looked almost same. The negative equity on the trade in did not bother me much because of the new lower interest rate. I had to put some money down, however, the deal was very good. Later, I received a call from Northside Nissan saying they were not able to approve me.
Eric was great to work with. He was prompt, knowledgeable and very helpful. I recommend working directly with Eric if you are looking for a new vehicle.
Their service department is consistently incompetent: don't check for maintenance plans prior to services, they blamed damage to the wheel lock key on "someone else" when they were the only ones who had used it, and routinely "lost" the loaner requests because I worked outside their pickup/dropoff range.
Now they've decided to cancel the lifetime oil change agreements made under "previous owners" - and didn't tell me it wasn't covered anymore until after completing the work.
Shockingly poor service from a "service" department. And this is on top of the lack of attention to detail when originally buying the vehicle.
Do not recommend doing business with this dealership.
I thought at first Ericksen Nissan was awesome but not any more!!! I financed with them since 2013 but now my vehicle that I currently have the motor is gone on it and now they can't or won't help me anymore!!! So now I am stuck with a vehicle that don't even run!!! I kept up with all of my oil changes and even checked my oil after 2 weeks of having an oil change!!! Almost all the vehicles (3) I received from them there was something always wrong with them. Not a good place to purchase used vehicles.
Great staff and really appreciate how they coordinate schedule, estimate and shuttle service all in one phone call. They follow-up with an email reminder and always give me a courtesy call if other maintenance work might be needed to get approval.
Great service. The work on the car was estimated to take 2.5 hours and there was no loaner car. Instead a shuttle took me home and picked me up all before the time I needed it back as to not be late for work. Shauna was great. Thank you for the work on the car and excellent customer service.
In April 2019 I purchased a new Nissan Rogue at Ericksen Nissan. I had the pleasure of working with Moradi as my salesperson. He was very straight forward to deal with and was extremely patient in answering every question and concern. He was personable, approachable and trustworthy. His follow up service has been incredible, extending even to last week, six months after purchase! I have been very happy with my dealings with Moradi and would not hesitate to recommend his personal and patient service and attention.
It was first time going to this location, the staff were friendly at first. However when we declined their recommended service (because they would charge us for it even though our car is still under warranty) We said we’ll take it back to the dealership we bought it from to discuss with them what needs to be done. The service tech clearly was offended and didn’t wash the car (as they are supposed to do that complimentary) also parked it in a horrible way to get out of their location.
We wouldn’t recommend going to this location. Totally disappointed with this poor service!!
Wanted to share my fabulous recent experience at Erickson Nissan. Eric our salesperson is a true gentleman who worked to find a low mileage vehicle within my price range. The vehicle options that he gave me were all immaculate with low mileage just like I asked. His personal commitment to customer service is the best I have ever experienced! His quick and prompt follow ups were appreciated, and when a minor issue arose Eric and Erickson Nissan took ownership of the issue and made it right! The experience that I had is one that everyone should have, but unfortunately very rarely experienced when buying a used vehicle. I would highly recommend buying a vehicle from Erickson Nissan, new or used and will back when in the market again. Thank you so much Eric, you are awesome!
My wife got the best service possible last month from the parts dept. We needed a turn signal for our Murano . It was kind of a specialty part that could of meant replacing the whole assembly. But luckily the parts guy has this special box that he keeps odd items in. Thanks for going above and beyond!
Bought a used Mini Van at Ericksen. Didn't get a warn fuzzy feeling from them. Knew the van needed about $1500 in repairs. Was ok with that for the price I was paying. Took it to my local trusted shop. Van needs about $4000 worth of repairs. No so sure Ericksen is 100% honest. Wasnt expecting a perfect used vehicle but at least honesty in what was being sold. Would recommend getting your own inspection if you buy from them.
Excellent used car shopping experience. Ben and the team went out of their way to accommodate my family’s needs. Fair pricing, kind service. Thank you!
Very friendly front end staff, professional, well mannered. It’s always a pleasure being greeted by the receptionists. Staff very knowledgeable, always willing to go the extra mile regardless of how small or big a request. A+ You can really tell management cares about their employees and wellbeing
The Staff there helped me make the best out of a bad situation. they went above and beyond to accommodate me, from service/repair to sales. I came in with vehicle issues, and left with a newer and better vehicle more suited to my needs.
3rd vehicle I've bought from them in the last 30 years. Thanks guys for another great experience!! I loved my new murano!❤
I stopped by Nissan Ericksen a couple weeks ago with a nail in my tire at around 5pm. Despite that my car was neither a Nissan nor bought from this location, I was assisted because my vehicle was a Go Auto purchase and because of the extra coverage I bought. Duncan and Thon both stayed and assisted me and worked on my car past the 5:30 pm closing time for the service department and patched the tire. I'm very grateful to them both, and the patch is holding up well!
This is an update review I have purchased my car at this dealer my experience was good so after 2 years I had to go for service and check up this was brand new car with 10 km on it when I called to book the appointment for some noise at front the dealership told my warranty was expired car was 2 years old and had 55000 km should be under warranty according to Nissan Canada they sold me a car that they put in service 7 months earlier in service I guess to make up sales numbers so after talking to the manager he covered the visit check up for that time I send in the car they check for that noise they didn’t find anything wrong after few days the noise is still there they repaired my tire that was leaking air a bit and charged me for that the next day tire was leaking again so another vitro the dealership now they told me that tire needs to be replaced it can’t be repaired so very disappointed and frustrated with Nissan as car brand I own 2 Nissan vehicles this kind of service will make me choose different brand .
Had an excellent experience with David. After visiting many other places and meeting so many salesman I was impressed with how comfortable every interaction at Ericksen Nissan was.
Just bought a used Chevy Colorado. The sales staff and the manager Ben were a pleasure to deal with. Didn’t try and sell me stuff I didn’t want, they only seemed concerned with finding the truck I wanted which was in my budget. Very happy with my purchase and the price I paid. Will be recommending to my friends and family.
Best experience I've had buying a vehicle so far. Excellent customer service
Update: after I had the vehicle for 3 months the check engine light came on. I stopped driving the vehicle until I could afford to have it diagnosed. Over $13,000 for engine repairs. After further inspection air intake was unhooked and camshaft position sensor was unplugged. Obviously the mechanic lied on the mechanical assessment. Ericksen Nissan were not willing to help at all with repairs or take vehicle back.
I now owe $14,000 on a $8000 car that needs $13,000 in repairs. Thank you Ericksen Nissan!!!
Do not trust these scam artists you will regret it
With all of the new vehicles I bought in the past they all came with a little touch up paint bottle. The vehicle I bought from this dealer didn't have one so I called the sales manager, he said the bottle of touch up paint should have been negotiated. ??? - how cheap he is considering the profit made from selling the vehicle. I am sure the owner(s) of the dealership wouldn't be that way.
Two months later I notice my vehicle is missing a tow hook (which can be crewed into a slot at the front bumper for towing). I contacted the salesman who I bought the vehicle from. He is now just avoiding me...
Again the owner(s) of this dealership wouldn't be that short sighted like the sales manager or the salesman. It's because for such small items but they don't know how to make customers happy? They don't know that they would lose thousands of dollars in after sales service because unhappy customers don't come back. Get this you sales people, the owner(s) needs you to be courteous during and AFTER the sales for the benefits of the service department too!
With all of the new vehicles I bought in the past they all came with a little touch up paint bottle. The vehicle I bought from this dealer didn't have one so I called the sales manager, he said the bottle of touch up paint should have been negotiated. ??? - how cheap he is considering the profit made from selling the vehicle. I am sure the owner(s) of the dealership wouldn't be that way.
Two months later I notice my vehicle is missing a tow hook (which can be crewed into a slot at the front bumper for towing). I contacted the salesman who I bought the vehicle from. He is now just avoiding me...
Again the owner(s) of this dealership wouldn't be that short sighted like the sales manager or the salesman. It's because for such small items but they don't know how to make customers happy? They don't know that they would lose thousands of dollars in after sales service because unhappy customers don't come back. Get this you sales people, the owner(s) needs you to be courteous during and AFTER the sales for the benefits of the service department too!
I don’t have a google account so I had to use my sons account. I would totally recommend Ericksen Nissan. The staff was very friendly and helpful. Nahom was the gentleman we dealt with. What a super guy! Very patient and very knowledgeable and has a great sense of humour. Thanks for everything you do. Deanna and Russell Pehl
So I’ve never written a review, but this experience was worth it. Shout out to Moradi for going above and beyond to help me get my dream car. This was my first time financing a car, Moradi made the experience smooth and nothing less that exceptional. I will absolutely be recommending him to anyone I know in need of a vehicle. Ask for him if you want a phenomenal experience from start to finish.
I had a great experience at go Nissan North. I was referred from my brother and sister who each picked up a new vehicle a week prior! Doug Bodtcher my awesome sales guy, to finance and sales manager just wanted to HELP me get into a car despite my not so amazing credit. Help, not sell me any junk. Right there is the difference.
If you’re hesitant about looking into getting a vehicle like I was because of credit reasons the team at go Nissan North will WORK to get you into one!
I was served by Moradi and he went out of his way to satisfy my agenda. He was also quick on his feet and was able to respond to all my questions. He won my confidence and business.
I’m just hoping and looking forward for my yearly detailing. . Service had done some great job lately, Few people to acknowledge “ Henry” John” Dean” & Shauna.
Billy at Ericken Nissan truly is the best! He has diligently responded to all of my questions and concerns and has gone far above and beyond what anyone would ever expect. Billy has been nothing short of extremely professional and responsive. I will recommend him to family and friends! Thanks again for making the car buying experience a great one!
Everybody in this Dealership is very good in making Customers fool. They sell a NEW car to you by pulling your Credit from banks Mentioning a NEW car as USED, So that bank can charge you more interest rate . Don’t even go there, I’ll not recommend any body to buy a vehicle from them ..Once your Credit is pulled , you don’t have any option left to buy a car from any other dealership for at least a Month or two .
I recently purchased another new vehicle from Ericksen Nissan and this would make it the fourth or fifth Nissan product over the years from this well established Edmonton dealership. Everyone with whom I have had the pleasure of working within this organization have been top notch and have shown a keen desire to make the experience easy and professional. Their individual product knowledge and their ability to listen to clients questions and needs is a strong indication that they can put a deal together where everyone wins.
Always terrific service at Ericksen Nissan. I enjoy interacting with their Service Department when it's time for any vehicle maintenance. I'm always well informed on my options, kept updated regularly throughout the process, and made to feel like a valued customer.
Just got my Rogue from this dealership, the staff was extremely accommodating and friendly. They were knowledgeable and helped me with all of my needs as they did their best to fit me in the best vehicle possible. Special thanks to Deep and David for being so helpful during this experience!
Just got my Rogue from this dealership, the staff was extremely accommodating and friendly. They were knowledgeable and helped me with all of my needs as they did their best to fit me in the best vehicle possible. Special thanks to Deep and David for being so helpful during this experience!
Smart and honest customer support. Always gives me great advice about what my car needs and free fluid top ups. I trust them to get me the best price on all my services. John is always willing to help by getting me in right away and I can get a loner car if things need more time. The front desk got me a great deal on my parts and service saving me 100s. No joke these guys know their stuff.
Can't give zero stars.
- Sleaziest dealers ever.
- Worst customer service.
- Actually gave me a non-functional remote starter fob when I bought my first car from them.
- Gave us a "price deal" by putting their own go auto number as reference.
- Offered the worst buy-back deal ever. I later sold my car privately for 2.5 thousand dollars more.
- Keep calling me and harassing me over the years. Ignore all my requests to stop emailing/calling me.
Joban Singh!! Car dealerships are usually too over the top. The sales people are too much to handle. But at this Go Auto location, it was nice to meet Joban Singh. He was super friendly, caring, and only wanted to help. It was refreshing to meet someone who actually let you speak and wasn’t pressuring us at all. If you are looking for a Nissan or going to a Go Auto location, definitely ask for Joban Singh.
Such friendly service! I went there today and everyone was really friendly. The parking lot is tight and I had someone help me park when I came in and help pull out when I went to leave. Definitely will be returning for any future needs with Nissan. Thank you!
My experience with this company was outstanding. Right from the moment I walked through the doors I was treated very well. My sales consultant Homan Rad was exceptional he explained every detail and did everything he could to get me my dream car. Today I am driving a 2007 Chrysler 300 and loving it.. Thank you Homan and Ericksen Nissan You Guys Rock!!!!!!!!!
I bought a used Ford Escape from this dealer in January 2014. I wanted to wait to write my review to ensure I didn't buy a lemon. I'm from out of town but had contacted them over email and was put in touch with Homan. He was easy to deal with and helpful with questions. They were willing to negotiate a little on the price and actually delivered it to Calgary for me. All in all as good an experience as I could hope for and if your in the market for a car I wouldn't hesitate to use them again. They have access to the go auto inventory so lots of selection