Worse service ever! I had bad mechanic before but was never treated so badly! Would never go back!
Very bad service! They will do anything they can to not respect the warranty and blame the problem on you! If you're a woman Good luck!!! Shame on them!!!
I have always appreciated their excellent service.
Worst place I have ever gotten a car from. I bought a car in the from them in the winter was told everything is good on the car. A month later took it to a different mechanic who said that the ac compressor is seized and the evaporater is starting to go. Called the dealership back and they said we'll it's 1300 just for the compressor. Got one put in and when I got it back the service maintenance light was on I asked what that was from and they said the tire pressure sensor broke and they will not replace it, even though it happened in the company's garage. All in all bought a car paid 1300 for repairs after being told everything worked still need another part, have an annoying light on and there answer is well not our problem
We've been dealing with Barrie Mitsubishi since we got our Sportback in 2009. We've since upgraded to the Outlander.
We have always had good sales and service with Barrie Mitsubishi. They never push when they make suggestions on service, and always take their time to either show, or explain to us what is needed to keep our vehicles in the best condition possible.
Love the staff at this dealership very friendly. We had our dog with us and the staff welcomed him and even have him a good scratch. Brett Carter went above and beyond with the purchase of our vehicle. We were treated like preferred customers and Brett got us the deal of the year. Thanks again Barrie Mitsubishi we love our RVR.
Great service from Brett Carter :) no we are not related lol, I pulled in the dealership in a KIA and he still treated me like a top customer! Thanks a lot!
Great patience, good prices, and very accommodating. Brett went above and beyond more than I've ever seen in car sales, and he deserves his recognition.
Kudos to their 200th review being a well-earned 5-star! Here here!
I seriously don't understand how this place gets good reviews. Staff at the service and parts are very unknowledgeable and there is absolutely no customer service in this place. probably had to come back 50 times because my suv wasn't fixed properly, fixed at all, or they forgot to clip and bolt things back in the right place.
Brett was fantastic to deal with and very knowledgeable. Definitely Sold
Thanks Brett
This is the best dealership I have ever dealt with. I was looking to give my car back after 4 years and buy a new one. Other dealerships would not even bother to look into it. Here Sam spent 3 hours with me trying to get a deal I would be satisfied with. The next day Nic was working with the bank the whole day to make sure it happens. words can not describe their effort, professionalism and kindness. Nic also spent lots of time to explain to me how the different warranties work. I am very grateful for their help. I used to deal with Newmarket dealership and had a horrible experience. I know I'll never go anywhere else. Also Stacy from service department is great as well. Customer service at this dealership is more than excellent. Thank you for everything- Grace Skolimowska
My wipers on my lancer stopped working I called to have an appointment ASAP because it could be part of the wiper recall and the man did not care what so ever and said the earliest appointment was 9 days away, I said I can’t have no wipers for that long. He came back with “just drop it off and we’ll get to it when we can”. So tell me how it works that someone’s safety gets compromised because they don’t want to work on it. Very disappointed with this location and I will not be returning. If I could put 0 stars I would. I called New Markets location and was very satisfied with what they told me as they were totally understanding and knew that it is a safety issue and also illegal to run without wipers. On a side note a few years back I went in for an oil change to the Barrie location and my car already had synthetic in it and they put regular oil in it and never asked what I wanted.
Picked up my new vehicle on Saturday, purchased from 3 hours North of Barrie....The whole process and purchase of a new vehicle was very stressful for me because it is such a big decision which I was upfront about from the start haha ....I dealt with salesperson Brett Carter over the phone and through email communications for my purchase and would definitely highly recommend him to anyone in the market for a new vehicle....Very easy to talk to on the phone , so down to earth, fantastic to deal with ( can I just say gorgeous blue eyes wow!!) , he dealt with my stressed out self in stride , which is great in itself... So anyone looking for a Mitsubishi Brett is 100% the guy to ask for ....
The best Mitsubishi dealership I have ever dealt with. They did diagnostics of my transmission within 4 hours and replaced it under warranty within 2 business days. Meanwhile the Yonge North Mitsubishi in Richmond Hill was holding my car for almost 10 days and didn't even do the third part of what guys from Barrie did during 4 hours. I am very happy I took my car away from those scammers in Richmond Hill (they wanted to charge me almost $500 for the job they've never done) and brought it to Barrie, where honest guys do real job. Many thanks to Scott and Rob, you guys made me believe that honesty and fairness exist and made my trip back to New Brunswick safe and sound!
We had a screw in the tire and needed an oil change.
We paid too much. But that’s everywhere.
Drove one block away and the low tire pressure went off again.
Drove back and they filled it with air.
You’d think they would have checked the tire pressure before giving us the car back.
Especially considering we were from out of town, driving across the county.
The worst customer service I have ever received! Placed a security deposit on a vehicle hopeful insurance would follow through when things didn’t pan out Mitsubishi refused to give me back my security deposit.. Extremely unprofessional and poor customer service displayed throughout the transaction I highly recommend not going here, take your business elsewhere
Holding a deposit for a young lady they couldn’t get approved. Illegal and even if it wasn’t it’s pathetic
not impressed with their service and pricing . their service is way too expensive
Incompetent people working at the front desk. Wont sell me spark plugs unless i have a vin , But will gladly sell me wrong oil filters ....smh
Brett was amazing!! He was attentive to what I was looking for in a car and didnt pressure me at all. Was very supportive and informative and was quick to answer any questions I had after my purchase.
In the past I have had a great experience with the service at Mitsubishi, always getting my car in quick and doing great work on it. But I will never be taking my car there again after the experience I just had. I took my car in for a flat tire and they told me there was a nail found in it and they patched it. So I paid and was on my way home when the tire went flat again. I called back and they took me right away. They then came out and told me they had put the tire on the rim wrong and then told me I had a cracked rim and the tire was put back on my car but just to be careful as I will need to keep filling it with air until I can get the rim replaced. So I drove home and then realized they didn’t even put my tire back on my car which they had stated, but it was still the spare tire. I then took the tire to my previous mechanic since I have recently moved to Barrie. They told me there was nothing wrong with my tire and there was never any patch done to it. Mitsubishi had charged me for something they did not even do to my tire and proceeded to put my life at risk knowing there was a crack in my rim and sent me on my way the first time. Very disappointed with the dishonesty and carelessness that went on when dealing with my vehicle and I. Will never be taking my vehicle here again.
Brett Carter has been a fantastic salesperson. He took the time to educate us on our new vehicle, and walked us through the financing process. His approach was personable and professional. I would recommend him and the whole team at Mitsubishi Barrie. They made us feel like family and went well beyond our expectations of service on all levels.
Amazing and fast service! Kos was very knowledgeable regarding all vehicles I asked about! was able to buy and receive my new ellipse cross in 2 days!! Has been an amazing ride since
Loving my new 2020 Eclipse Cross GT! This is my 3rd vehicle from Barrie Mitsubishi, they have yet to disappoint, from Sales to Service to after delivery check ins, first class. Super excited to have all the latest safety features, combined with some really great tech, all wrapped up in a stylish sporty ride! For a great experience pay them a visit.
We recently purchased a 2016 Mitsubishi Outlander from Barrie Mitsubishi. The customer service we received from Brett Carter was exceptional and we really appreciated the advice and assistance he gave us. Financing was a simple process and we were given a very fair trade in price for our old car. After one month of driving the Outlander we’re delighted with all aspects of the car and very pleased that we decided to choose Barrie Mitsubishi for our vehicle purchase.
I haven't decided on my next car yet, but my experience at Barrie Mitsubishi for getting information and test drives was very good. The salesman was knowledgeable. I told him up front I was still reviewing vehicles, and he was still helpful, professional and willing to show me all options and pricing. Went for 2 test drives in different models, and he showed me a third on the lot. Had a couple call backs but nothing too pushy demanding. The dealership is also open later than some others. Very helpful for looking after work.
Love everything about the car. Ride, Features, quiet and smooth. Only disappointment is that very few buttons are lit when driving at night. Specifically the Home Link and Lock/Unlock buttons
Always great service!! Have been a customer for almost 10 years, best sales and service department anywhere!! Welcoming and comfortable environment! Best Barrie Dealer!!
Brett Carter and Sam both has always taken care of my calls and queries, best part they resolve it asap. Feel comfortable and valuable customer, whenever I visit always received great service with smiling face. Happy to be Mitsubishi Customer.
Great experience purchasing our new 2019 Outlander. Ty knew absolutely everything about the vehicle we were purchasing. He answered all our questions. I would highly recommend Barrie Mitsubishi if you are in the market for a new vehicle.
Exceptional customer service (thanks Brett). We left feeling knowledgeable and empowered about our purchase. Highly recommend!
Just picked up my 2019 Eclipse Cross SE - AWC (black edition)! Buying a car is always a fun time but stressful when you're trying to get the best one for you. Brett Carter has, on two separate occasions, made the decision exceptionally stress free. He's got all the info you need on the cars, isn't a pushy salesman, and comes by his job honestly. He makes looking for a car really exciting and gives a great look to Barrie Mitsubishi. Ask for Brett!
Brett, Nic and Ty were absolutely fantastic in accommodating our limited availability. The entire process was seamless, the communication was clear and quick, the service and the end result on the car was exceptional. Thanks guys! We would recommend Barrie Mitsubishi to everyone!
After a couple of minor little glitches which were addressed promptly by the friendly staff I’m glad to say I’m motoring happily and in luxury comfort ! My new 2019 Eclipse goes beyond my expectations and I love driving it. Such an awesome car ! Many thanks to salesman Brett at Barrie Mitsubishi and the finance manager too . They were great to deal with.
These guys were fantastic! I was nervous and skeptical buying my first new car but they were easy going, informative and no pressure. Great quality staff selling a great quality vehicle!
We were very pleased with our purchase and with the whole process from beginning to end at Barrie Mitsubishi. Our salesman was excellent and we highly recommend Brett. He was knowledgeable, thorough and patient. He was probably the best car salesman we have dealt with in the many car purchases we have been involved in over the years.
Would not get another car from them even if it was free!! That's how bad they are! Avoid this place at all cost! Go to Newmarket instead, better people there.
The dealer was great. They were good on all aspects of the deal that we agreed on. The car has been prefect after 2000km. The gas mileage is better than I was used to. I love the feature (engine brake) that prevents the car from rolling when you stop at an intersection.
I am really happy with my new Mitsubishi. Everything went smoothly with the sale and the vehicle is very high-quality built. The people at Barrie Mitsubishi were all very good. Highly recommend this dealership and Mitsubishi in general. Excellent maintenance customer service also.
Had an amazing experience! Car delivery was faster than the original one approx 2 weeks faster. Brett is easy going and welcoming.
Ty was great when I went to see about a new car didn't have much but still walked out with what I could afford and they were great thanks so much great place to get a new or used great car.
The whole team at Barrie Mitsubishi is amazing !! They took such good care of me and my purchase. Brett was amazing informing me on all the details of my RVR that I absolutely love !!. They even put a big red bow on it for when I picked it up!!. If I could give them I 10 star I would.
Thank you Barrie Mitsubishi
Barrie Mitsubishi has a very knowledgeable, friendly, and helpful team. No high pressure sales tactics are used and they make you feel comfortable throughout the process.
Great vehicle, could use more room for the drivers seat. Drives smooth great in the winter conditions. Looks and feel great.
So far I am very happy and impressed with the car. There are a few things that I'm still figuring out. Extremely useful in this cold weather is the ability to remotely preheat the car.
Could get better service, didn't get the questions answered that I asked.
Very happy with the service department at Barrie Mitsubishi. I always get the feel that dealers are out to get every customer when they walk I the door but since I started servicing my car here it has been nothing but a good experience. Service advisers were very knowledgeable and even the technicians show me the repairs and explained everything.
I would definitely recommend Barrie Mitsubishi and the brand to any one.
Did me a huge favour a while ago when I ended up in a snowbank with a flat and some front end damage after I was cut off during a snowstorm. Explained my options and did what I needed to have fixed for a fair price. I actually trust these guys which is rare for me with auto mechanics.
We just recently purchased a new vehicle from Barrie Misubishi. The salesman we dealt with was so knowledgeable, helpful and worked with us to ensure we purchased a vehicle that would meet our needs.
I will have no problem telling any of our friends or family who may be looking to purchase a vehicle to head over to this dealership.
Fantastic service on all levels.
Last year my car was badly rear-ended on my way to work and was a write-off. I felt completely overwhelmed in my search for a new car and was under a major time crunch! I test drove many cars and 2 weeks after my accident bought a 2012 Lancer. I appreciated how kind and relaxed the staff were - I didn't feel any pressure to make a purchase. Chris Lang was the only salesman to come on the test drive with me and he pushed me to test the limits of the car which I was hesitant to do after my accident. I am SO happy with my Lancer - handles very well in snow/rain. Thank you Barrie Mitsubishi!!! :)
The staff is friendly and very helpful on any information that I wanted.
I have not purchased a mitsubishi yet BUT I can tell you since the Random Acts of Kindness my view of them has changed for the better.
I do tell everyone of all the great things you do in the community as that means a lot to me when businesses do their part.
Keep up the great work!!
Giulia
Although I am not reviewing this dealership as a customer, I wanted to say what an excellent experience I had with Barrie Mitsubishi. When I learned of their "Random Acts of Kindness" campaign, I messaged them on their FB page.
My son, AJ, attends a school across town from us. My sons both have Autism Spectrum Disorders, and their home school was unable to meet their needs, so I transferred them to a new school. I fought to get the special needs bus for them, but AJ was unable to get it to school as he only goes half days. Since we don't drive, I had to pay for a cab to get him to school each day. He doesn't do well on long bus rides. I asked if there was any possibility of them driving him to school.
It took a bit of arranging, but Scott managed to set it up. So for the past 2 months, they have been transporting us every Tuesday and Thursday.
The vehicles that we were driven in were always different, so I got to see what they have to offer. They were always very stylish, comfortable and a smooth ride. I would definitely be interested in visiting their dealership when I am able to get a vehicle. Everyone that I spoke to and dealt with was very kind and courteous. I would definitely recommend checking them out if you are looking to buy a new or used vehicle.