We've owned our 2018 Mitsubishi Eclipse Cross for just over a month and have visited the Steele Mitsubishi service department recently for our winter tire package installation. Our sales professional, Jason Carlson, was very accommodating, made us comfortable with the purchase process and kept in constant communication with us. Our Eclipse Cross was completely prepped (including a full tank of fuel) when we took delivery.
Our visit to the service department for our winter tire/wheel package was smooth and painless. Our vehicle was washed and our "summer" wheels were wrapped and loaded for us. Paperwork was comprehensive.
We're very satisfied with our experiences with Steele Mitsubishi so far. And as far as our Eclipse Cross is concerned - we absolutely love it! Stylish, different than all the cookie-cutter CUVs out there, comfortable, safe, sporty, well-built, roomy - it's
everything I knew it would be.
Drop in to Steele for a test drive of the Eclipse Cross or any of the other Mitsubishi line-up of vehicles, and ask for Jason. I know you'll be impressed.
I have worked with the Steele organization for many years through three different organizations (Reynolds, Mitsubishi Canada and Car Media 2.0). Steele Mitsubishi along with their staff led by Jason Monk, are fantastic partners and it is a pleasure working with them. I can see how their great attitude, professionalism, and genuine care lends itself to a positive customer experience for their customers purchasing and servicing their vehicles at Steele Mitsubishi. They also were the #1 Mitsubishi dealer in Atlantic Canada for the month of October and #2 in Canada. Keep up the great work!
Booked in for an oil change and to have my winter tires put on. 4 hours later I left and had to go right back because my warning lights were still on, there was no oil change sticker AND they had somehow messed up my park cameras. Now they did try to fix it all when I returned and refunded the cost of the oil change but I had to book a service appointment at another dealership to have my camera repaired.
Jason was great to work with on our new purchase. Very friendly, knowledgeable and not pushy. Great to deal with and will recommend him to my friends and family.
I can’t say enough good things about Steele Mitsubishi. Prompt service and sent
Video updates on anything wrong and approval before they went ahead with anything. Tried everywhere to get parts for my Mitsubishi import and later recommended other places to help me. Great people and amazing service! Like a great new friend.
For someone who hasn't bought a car in 10 plus years and the only through private dealings the service and help I received was awesome. Wonderful professional service throughout. Five plus stars. Thank you.
Great service experiance! The staff are so friendly and accommodating. My car is ready when promised ( even earlier last time!) If I have to reschedule it is never a problem which I appreciate because I live out of town. They even love my dog who is usually with me. I really like the new garage entry system, especially in the winter! 5 stars
Always good service here. I like the video assessment, and not too badly priced.
Do not buy the rust coat protection plan, they do not honor it.
It was explained to us that the rust protection plan would cover any surface rust to appear. Seems like a good thing to have on the east coast. Second year in we had rust build up around the rear edge of the hood.
Dealership and the insurance company said was caused by an ice scraper which is impossible because the vehicle was always stored inside. They explained that the protective coats and paint made it so it was impossible for rust to build unless physically scraped off...but if the only way for rust to appear is by fault of the owner because the coat always protects no matter what and fault of owner isn't covered by the plan then what is the point of the plan? Yeah.
Other than that more or less happy with the Outlander. Staff is friendly. Did have it in a few times to get checked free of charge. But they do typical dealership overcharges, over $150+ for an oil change. Be cautious of the extra stuff they try to sell you.
I was most impressed with the video in real time of work being performed and work needed with the option to approve for time of visit or.. wait.
Dustin and Sarah made the process of buying my Mitsubishi Eclipse Cross easy and enjoyable. Looking forward to years of ownership! Thanks!
We had a very pleasant experience. The staff were professional and willing to work with you. Very efficient.
This was my first time at Steele Mitsubishi and, with no exaggeration, I can honestly say that I was blown away by the courtesy and gracious service from Adam, the service rep. Not for one minute did I feel like I was just another customer in the door. I was made to feel welcome and my business was valued. The price for the work performed was surprisingly very competitive and getting my car washed afterwards was a nice touch.
I will definitely return for all my service requirements.
Thank you again!
My go to car shop
Great new building,friendly people.
A friendly atmosphere and great selection of vehicles!
For those of you who, like I also did at one time, feel distrust and skepticism about having car dealerships service your vehicle, you may want to try Steele Mitsubishi as I did. My original distrust of dealers came about as a result of a long ago bad experience at a Halifax dealership that no longer exists, when I took my car in for what I thought was a relatively minor repair, only to emerge with a long laundry list of expensive work the dealer urged me to agree to. Fortunately, I didn't, instead getting a second opinion at a local non-dealer mechanic, who crossed off virtually every repair on the list. I followed his advice, and the car drove well for some time. Recently, however, I took my car into Steele, and was promptly looked after and sent a video of the mechanic running through all the important parts of the car and concluding that the car was in such good condition that no repairs were needed. Quite a contrast from the former experience!
Took care of recalls. The video update sent to your email is pretty genius. Good experience. Very friendly.
Always have a positive experience when servicing my Mirage there. The service staff are friendly and helpful.
I had my RVR in at STeele Mitsubishi on june 20th,2020 for service.I was met by RIA,,, such a lovely young lady very friendly,and Attractive if I may add. She had my vehicle in for serviice right away,and talked to me about some issues that needed attention..and when completed,promptly let me know so I could be on my way...I must add that she wasnt doing a lot of chatter about how my car worked,unlike some of the previous female advisers..She stuck to the point and did her job as good as anyone could do.I hope I am lucky enough to have her for a service advisor on my next visit...A nice person that did a really great job...cheers
I love going to Steele Mitsubishi. The service is great. The employees are top notch. The location is well maintained with a warm and welcoming atmosphere. I wouldn't take my car anywhere else. Jason Monk is a class A manager and extremely professional. 👍👍
Service Department went above and beyond.Soooo impressed!See you again.
This dealership is exceptionally helpful and go the extra mile to save you money. I give them a 10 out of 10.
Also a 10 in cleanliness👏👏
I had a very good experience at the service centre. I was greeted by Ria who was very friendly and got everything started right away. She even offered for her team to do a complimentary inspection of the car after they had done the outstanding recalls. The complimentary inspection uncovered a few very minor things, which I did not feel pressured to fix right away, something I have experienced in the past at other dealerships. The inspection even came with a video sent right to my cell phone explaining exactly what these minor issues were, and what could wait and what needs to be done sooner rather than later. I was treated fairly and with respect by this group of professionals, which is something I rarely experience at any other service centre, being an eighteen year old. I received a follow up message from Ria the following day thanking me for my service once again. Working in the customer service industry myself, I can see that every measure is being taken here to provide a quality customer experience. I will be returning to this centre for my next service.
Great service from both parts and the drive thru staff. Highly recommend!
We are on our 3rd Mitsubishi would recommend to anyone. quick helpful service
Got my used Toyota here and the sales and finance staff were awesome. I got everything I asked for and I love my car. When I upgrade to a new car this place will be at the top of my list .
nice looking new store on kempt road. would recommend a mitsubishi product to anyone i know.
Awesome Staff, had my vehicle in for service and the whole team was a pleasure to deal with!
It's not every day that you are offered the opportunity to deal with the best the industry has to offer; in this case you will! When you're in, say hi to new General Manager Jason Monk, you won't be sorry!
Beautiful Dealership, very friendly staff.
I really liked the in bay service video updates.
Highly recommend this dealership
Great service as usual.
Service department went above and beyond to serve us. We drive 3 hours just for them. Friendly staff and very modern facilities.
They have a lot of good cars. Very important to me
Service seemed ok. Took a lot longer then we expected
...great service and fantastic product. See Dustin Rudolph, he's a great sales person to deal with and is very knowledgeable about the vehicles. No pressure and has all the answers.
Very good service, friendly
Have heard absolutely nothing but horrible things regarding the service department. Currently helping someone file a complaint with the BBB and Mitsubishi Canada regarding the service department.
I don't find any good service from them..
Very nice new facility! Excellent customer service, free WiFi, incredible warranty with employees that make the process painless.
Great service and support.
Good people here.
I bought my 2015 ES Plus Mitsubishi Mirage here brand new for an amazing deal. I actually love the car, I have a bike rack and I lug two kayaks around on it all summer. It's great on fuel, and cheap to repair(yourself). My girlfriend liked my car so much she just bought a new 2018 Mirage GT as well. That all being said the service department is insane, they quoted me $500 to change the front brakes on a car that's sitting on 23,000 km. I bought brakes and rotors for $80. The only reason to use the service department is for an oil change to keep Mitsubishi's amazing 10 year warranty as well as they offer a shuttle service for free.
Great experience. Manuel and Mark really understood my needs and made the whole process as smooth and effortless for me as possible. Highly recommend!
Was much better when they were run independently. Have been charged multiple times for work that was not done. Will not refund, will not do the work. Multiple trips for things they claim are fixed but not. Avoid if you can!
Excellent customer service ! Went above and beyond... Thank you so much!!!
This is a great place to buy a car .Good customer service and will go through extra mile. However, not a great place to work. Uncompassionate management. Period.
Parts and service are OK better than the crooks at Dartmouth. Sales are ahem let's just say be a well informed buyer.
Fast, friendly service! Glad we bought a Outlander, great driving vehicle!
Great buying experience in buying a used vehicle over the internet. No messing around and directly to the point, best value and best price after having considered 5 other dealers. Very talented young sales manager. I was left with such a good image to consider buying my next new car there. Nice to still have car dealers you can trust.
I have brought my car in for service at this location a few times now. Every single time the staff is extremely friendly and helpful.
They have a really nice lounge area with wifi, coffee, water, and a TV. When the staff notices the TV is off, they let you know you can turn it on and watch whatever you want.
Throughout my service, the staff keeps me up to date on what is going on with my service. They are upfront and honest.
I highly recommend taking your car here!