Amazing service at TriCity Mitsubishi, the staff is super nice and knowledgable. Highly recommend visiting this team when looking for a new or used car, Mitsubishi or otherwise!!
Ray and Mateo were a big help getting me into my new 2020 Outlander PHEV. Thank you for making the process so easy and giving me lots of time to make my decision.
This is the 2nd time buying a car from this dealership. Extremely impressed with Adrienne with her knowledge and kindness. And Michael was very good at getting me the best rate. Couldn't be happier!!
Went to purchase a used 2016 Nissan Leaf through Patrick Harris. I was told that I would be able to get somewhere from 105-130km per charge depending on heat usage. Turns out the vehicle only has about 70km worth of range even when using all the power saving options, which would make it nearly impossible to use for my commute and personal life. When I requested to return it on grounds of misrepresentation of the vehicle's capabilities, they straight up refused. I have since filed a complaint through the VSA, and would recommend people avoid this place at all costs.
When you talk to the right sales person they will be able to take care of your needs for information. I had to come twice to get the right person to handle my inquiry. I didn't end up purchasing the vehicle from this dealer, due to their location, however the sales person that end up writing up the offer is knowledgable and easy to talk to. I am keeping them in mind for any service /parts needs in the future
Avoid these people at any cost
BROKEN PROMISES.
After week of back and forth messages from 3 different people.
They offer so many things on their
Web.
I called them and offered 2000
Down for real old car.
Only 299 documentation fee to
Pay on later date.
They declined saying 7000 and up
Cars can be financed.
Pandemic of 1 in 100 hundred years
Didn't make difference.
Me being on
NATIONAL MEDICAL VOLUNTEERS
LIST.
made no difference
Wonderful service at Tri-City Mitsubishi. Everyone we talked to was patient and kind. Liam (sales), Brandon (finance), and Aman (insurance) helped us feel very comfortable about our purchase; they answered all our questions and went over every detail. We were pleasantly surprised to leave with our new car that very day. Thank you for a great car buying experience.
Worsted used car salesman in suits ever.Never kept any promises .Having to have our truck towed back to the dealer because it wouldn't start after they brought it to our house because of other delays when it was purchased . Never gave us the second key but gave us plenty of stories including making arrangements with other dealers for the parts and the detailing we wanted to have done. We had to pay ourselves for $360 key and $200 tow . Stay away from this auto group
I wanted to give this dealership another chance after having almost purchased my car here, but which I backed out after catching them in some shady sales tactics (hiding additional costs in the sales invoice separate from the sticker price). Unfortunately, it seems the service department operates the same way. Brought my car in for it's regularly scheduled servicing. According to manufacturer's specs (posted ALL OVER THE INTERNET), its recommended every 12,000 km or every 6 months. My mileage was well shy of that schedule.
I was told right off the bat, with no questions about my driving behaviour, that it should have been serviced every 8,000 km and that I was wrong about the service schedule. I mentioned that a) that's what it says in the manual, and b) when you reset the maintenance schedule on the vehicle's dashboard, both of them confirm 12,000 km is the requirement. Their response was that it doesn't count if you override the settings (insinuating I'm hacking my own car to push my maintenance schedule?!).
It left me with the distinct impression that they think they can pull one over an unknowing customer (same tactics as their sales department), and are definitely trying to get customers in for more regular servicing beyond what is required. Customers BEWARE and know your vehicle's requirements.
On top of that, I made an appointment for what should be a 1 hour service. Was told it would take 2 hours - which is fine, I get reasonable service delays are standard at dealerships. But they knew I was waiting on site. Three hours in, they hadn't even brought my vehicle in, nor had they indicated to me that service would be delayed. I was standing in the service lobby - they had every opportunity to update me so that I could have done something more productive with my day than wait around for servicing that wasn't happening. Just so you know, Tricity Mitsubishi, this isn't the industry standard at your competitors - who will text you updates if there are delays in your service, or have the common sense to see you in the lobby and let you know. It shouldn't take me asking how long it will be, at hour 4, to get an update. The meager discount you gave me to appease my frustration is not worth coming back here for future servicing. Honestly, management needs to re-evaluate how this dealership is run, sneaky tactics and poor customer service.
Very professional staff, friendly and informative.
Liam made it easy to buy my dream car!
Thanks to Jamie for your kindness!
I would advise anyone to buy a Mitsubishi they are great cars. What I would strongly advise people against is going to Tri-City Mitsubishi. I have never seen such slimy business done in my life with being dishonest and actually quite rude. I was ripped off by them 6 months ago and now I just heard of them doing it again bottom line do not shop with these people hope this advice helps
What a great dealership with excellent staff, Douglas helped me buy a car I have always wanted. His transparency and attention to detail is exceptional, Douglas did a fantastic job of ensuring I had all the information I needed to make a decision on what car I wanted to go with. Thank you!
Hands down the best experience I have had buying from a dealership. Picked up a new 2019 Mitsubishi RVR, Liam was my sales rep and was awesome every step of the way, very informative and just an overall great guy I highly recommend seeing him for your needs. Same goes with the financial advisor Brandon, he was extremely informative, thoroughly explaining everything along the way.
My experience here was great! It took a few vehicles to find the right one but my salesman Patrick Laplante was very patient and helped me through the entire process. I have already recommended my brother in law to him and will continue to do so! Thank you Tri-City team and thank you Patrick!
Looking to upgrade your vehicle can be very stressful. My salesman Douglas Serfas made the whole experience very easy. He was patient, answered all my questions and attentive to all my needs. His no-pressure and no games approach was very trustworthy. There was quick and clear communication and the final price was exactly as negotiated, there were no last-minute surprises. Douglas was very professional and a polite and I would recommend him to all my family and friends.
Took a vehicle here with a check engine light code because the vehicle was previously at this service center for a recall service and a $1200+ full brake job.
After the initial diagnosis, I was told by the mechanic that there were wires that were damaged and that was causing my engine code. The car was running normally, other than the engine light.
I asked the mechanic if he was certain that the wires were the problem because i was skeptical about the repair job. The mechanic reassured me that fixing the wires would fix the problem. I asked if there was anything else wrong with the car, he said no.
I've had this problem before with a different vehicle that wouldn't run properly at all. It was fixed at a small local shop without an issue.
I took the mechanics word, agreed to the repair. It was costly compared to the similar repair job I had done else where, but I figured the cost difference was the same as having the car diagnosed again at a different shop.
After the repair, I received noticed that the car still had the same problem and that the first wiring repair was only to further diagnose the problem. I said to the service manager that I was told by the mechanic that the repair job would fix the problem. The service manager said that the mechanic would never say that a repair job would guarantee a fix.
So now I'm out a hundreds of dollars, and the car in the same condition as i brought it in. Probably won't recommend anyone to come here. After looking into the reviews more, I should have seen this coming.
Also tried to up sell me spark plugs after not fixing my car. :/
They have always offered wonderful service in all circumstances. I've bought 3 cars there now. We had trouble with the secondhand Volkswagen but they were there for us ..fixing what needed to be fixed at no charge. I have had car windows smashed twice. They have facilitated excellent work in these instances. I'm very happy also with my new RVR.
Went to purchase a used 2016 Nissan Leaf. I was told that I would be able to get somewhere from 105-130km per charge depending on heat usage. Turns out the vehicle only has about 70km worth of range even when using all the power saving options, which would make it nearly impossible to use for my commute and personal life. When I requested to return it on grounds of misrepresentation of the vehicle's capabilities, they straight up refused. I have since filed a complaint through the VSA, and would recommend people avoid this place at all costs.
EDIT: After further talks with Ray, we came to an agreement and have arranged an exchange to a different vehicle.
Patrick gave us excellent service! He was very helpful in answering all our questions. He is very friendly, easy to talk to. Wish him all the best in his future.
Service department are friendly and knowledgeable and gave me honest, no BS advice - which is rare! And Patrick in sales was very helpful. I don’t normally like dealerships but this one seems legit.
Satisfied with the experience of purchase my new Mitsubishi Outlander GT at Tricity Mitsubishi. Thanks to all Tricity Mitsubishi team. Because of their knowledgeable and detailed, so my purchased process is so smooth. Patrick is a very dedicated salesman. He is patient and listens to our needs for vehicle. He also meets our needs within his scope. I would definitly recommend Tricity Mitsubishi and Patrick to my friends and relatives. Appreciated!!!!
Car buying with Tricity Mitsubishi was super smooth and extremely easy. Quick financing approval and friendly sales staff! Thank you Prash for all of your help!
Gatis took the time to show my wife all of the car's features and thoroughly answered all of her questions. This experience has been great! Would highly recommend Tricity Mitsubishi!!!
Krystle in the finance department was amazing! She worked extremely hard to get me what I wanted. She was friendly and honest! If you need financing..definately see her!
Happy for my new Mitsubishi Outlander. Special thanks to Patrick for taking care of everything. My buying process was so smooth and straight forward. Thanks to all Tricity Mitsubishi team. Keep up the good job!
Liam and Adam provided great sales service and went beyond by getting us the 2019 Outlander PHEV in white with gray interior. The colours my wife wanted from the start. Excellent experience. Also the business office and the insurance sales team were excellent in guiding us to the right solutions for insurance and maintenance coverage. Great experience all around. Very glad we went to Tricity Mitsubishi, well worth the drive from Surrey. Thank you again Liam and Adam.
This place is great! I'm so happy I went to this dealership. Michael and Liam were awesome! I got exactly what i was looking for. I would definitly recommend Tricity Mitsubishi when looking for your next vehicle. Thanks guys!!
We've been coming here for years. TriCity Mitsubishi service is always fantastic. They check with us to make sure that we know what's being done. Often completed faster than we expect. Thank you very much, as always!
My experience with this car lot has been fabulous. Scott is a genuine sale person who is informative and not pushy in anyway. Additionally, the finance staff and sales manager have been professional and welcoming. I gave a budget and they worked hard to keep me where I wanted to be. I drove away with a new vehicle and a price and commitment I am happy with!!! I highly recommend to give scott a call when your looking for your next Mitsubishi.
Donna
Thank you Mateo Vassallo for having spent so much time with us helping us to decide on a new car for us. You, your manager and the team in general were very nice and accommodating. I felt that you listened to what we were looking for and what we did not want to get into. Thank you, Mateo, for your kindness all through the day while trying to understand and testing the new car. It meant a lot to us! I miss my old truck but we love the new Greta. Connie and Jeff!
I am so glad I worked with this Mitsubishi dealership. Liam in sales was very honest, knowledgeable, approachable and did everything he could and more to make sure I happy to walk away with my beautiful new car.
Plus I got a great trade in price for my car.
Sara went through all the paperwork very clearly and was understanding and patient. .
I would give 6 stars if i could as everything was beyond expectations.
Don’t waste time going somewhere else
Just bought a used Lancer at Tricity Mitsubishi. I was amazed by the amount of work my Salesman Patrick did for me. I came to this dealership around 4 months ago inquiring about a lancer. Patrick took note of my preferences and continually searched the open market did he found exactly what i was looking for. Yamen and Patrick arranged a great deal that worked for me so i could have the car i wanted at a fair price. I would definitely recommend to all friends and family as they took great of me.
I just bought my first car at Tri-City Mitsubishi. Such an amazing experience. The salesman, Liam, was very knowledgeable and helpful. He didn’t put too much pressure on me to buy and was great at answering questions all throughout the experience. I highly recommend this dealership! I would definitely return in the future.
The best price I could get!
All staff are well knowledgeable and easy going, I could definitely have a good laugh while waiting for my car. They not only matched what other dealers offered me, but they offered me an even better deal. They didn't let me leave their store till I got 100% happy, and to be honest, I'm a tough construction worker, and it's hard to impress me. Definitely have a talk to these guys, say that Matt Faria the Brazilian told you to go there and they will give you a good discount. Cheers!
I just bought a used truck from Tricity. Very friendly people to deal with. Had a check engine light come on a couple of days later and they were very good at taking care of the problem ASAP and supplied me with a loner car while they repaired the problem. I can say I had a very pleasant experience with them and would recommend them to others. I purchased a 2014 Ram Hemi from them and I'm quite happy with the deal.
Thanks Miles
Thank You Patrick for all you hard work helping me search out the right vehicle. Really enjoyed our conversations and your quick responses regarding vehicles available and supplying information, specs and carfax.
Cheers, Mark
We were very impressed with how helpful Mateo was when we went to Tri-city Mitsubishi. He was very helpful, full of knowledge and took the time to listen to what we were looking for in a vehicle. I would definitely give him a 5 star review for his customer service skills! If you are looking to buy a vehicle, I highly recommend working with Mateo to find the right fit!
Staff were super friendly and helpful. We won a 3 year lease on Canada Day and while the vehicle is fantastic so are the staff at Tricity Mitubishi! They were as excited as we were, knew all about the vehicle and even put on the plates and filled the tank before we left. I have suggested my closest friends go there first the next time they need a vehicle.
Thanks guys,
Graeme
Great teamwork--from Alex in Sales to Brandon in Finance, you know they are working so hard to give you what you want...a new vehicle, and a great experience. Our financing was not straightforward, but Brandon never gave up. Thanks to the entire team.🙂
Great teamwork--from Alex in Sales to Brandon in Finance, you know they are working so hard to give you what you want...a new vehicle, and a great experience. Our financing was not straightforward, but Brandon never gave up. Thanks to the entire team.🙂
Great people, Great deal! Would like to give commendation to the whole team for helping us get our new vehicle & work with our budget! Credits to Liam & Brandon & the rest of the guys at Mitsubishi TriCity! Keep up the good work!
Thanks to Mateo Vassallo our purchase of a 2016 Malibu was painless. Traveled in from Merritt Ashcroft. Car was ready to go, payment and insurance purchasing was very smooth. Thanks Mateo!!
I just moved back to the lower mainland and needed some service work done. Drove into Tricity on my way home from work and gave them a shot. Cyrus was my advisor, he explained prices and procedure, I told him what I needed and what I could pay. They fixed my car sooner than expected, AND I only paid what I was quoted! If you appreciate doing business with intelligent and well spoken people, then I cant recommend Tricity enough. Thanks again to Cyrus, Jackie and the service manager, Hubert. You'll be seeing me again for sure!
Brandon was a Great guy! he make you feel very comfortable. we felt no pressure in buying a car. we got the mitsubishi mirage and it's the best car I have ever had. If i could I would give 10 stars!
Brandon was amazing. He was friendly, knowledgeable, and most importantly wasn't pushy at all. Highly recommend going to see him :)
Brandon was amazing. He was friendly, knowledgeable, and most importantly wasn't pushy at all. Highly recommend going to see him :)
Fantastic if I could give it.more stars I would
Very professional and thorough and nice people. the service took about two hours and I didnt want to wait there the whole time so they gave me a ride to a nearby shop to wait for their call. I'm going back of I need more work.
Very communicative and a fast service. They have a Starbucks coffee maker in the waiting area for customers to help themself to delicious drinks. The reason I only give four stars is: It was promised that the car would be cleaned inside and outside. Outside was fine. Inside only the car mats had been cleaned.
Worse dealer ship in lower mainland, every time I am going there to use my life time oil change paid $3500 , i see new faces and they not honoring the deal and always I have argue with new employees for what I had been paid for it, so dishonest and hard to deal with, I don’t recommend them at all, very bad bad experience with Mitsubishi and specially Tri-City Mitsubishi. Don’t waste your time with them!😡😡😔😔😔
Though we couldn't agree to a deal on a new car, Steve our sales guy was impeccably patient with us, super friendly and easy to chat with. For any who seek sales staff and management with a SOLID MORAL CODE, I highly recommend coming down to Try City Mitsubishi. Getting treated with respect , even when you leave the place not buying a car!
We will definitely be back, its just a matter of time... 5 star experience all the way
We have recently leased a Mitsubishi and love the new vehicle. Michael was very knowledgeable and spent a long time with us explaining about the vehicle and going on a test drive and entertaining our kids with hot chocolate. He made us feel comfortable about our decision. We would defiantly recommend this dealership.
I will never buy a car from anywhere else! Or anyone else! Brandon was an amazing sales person. He helped me upgrade to a newer vehicle. Chris and Maryam helped me keep my payments similar to my old car. Ask for them if you’re shopping here!
This was the first time a car dealership accommodated each concern that I brought forward with compassion and respect. Josh got me into a a brand new 2018 vehicle. He was very understanding AND accommodating with each question. They were determined to get us into a car and we did. I would recommend this dealership to anyone who wants to be treated with courtesy and respect. I was impressed with the warranty and perks that came with the vehicle, roadside assistance continent wide and Josh's willingness to be thorough with each answer he delivered. Highly recommended!
I was helped by Brandon. I really liked his friendliness and positive energy. He was always patient and understanding every time our talk was interrupted by my 4 y.o twins. I can tell he was working really hard to earn my business without making me feel pushed. I had to make several visits until I made my purchase final, and he made every visit pleasant. I still have to go back to learn some features of the car and to set up iPhone to be connected to the car, but he is super happy to help me out. Sara, the financial manager, was also very helpful. My lease plan did not work out the way I wanted, so she had to work extra to find me an alternative plan. She listened closely to my current situation, and worked out a deal that I am satisfied with. Also a special thanks to Chris G, the sales manager, who tried really hard to make Outlander possible with the price I wanted. Overall, I am happy with all the staff at Tricity Mistubishi. Unfortunately, I'm gonna take one star off as they were a bit hasty sending me with the new car before all the paperwork was settled. I rather felt uncomfortable while awaiting the approval and felt even more uncomfortable when I was forced to switch from leasing to financing though everything worked out well in the end.
Elyza at Tricity Mitsubishi is amazing. She really fights for the best interest rate and goes out of her way to help you to understand your credit score and how it all works. I trust her and recommend her to anyone that needs help fully understanding the process :)
My wife and I had a great experience buying our very first car with these guys. I was originally going to be taken care of by Justin, but when
I arrived, he was busy with another customer. They made sure I didn't need to wait at all and got Adrienne to help me right away. She was awesome! Adrienne was always available and really took the time to answer all our questions and address our concerns even though we were only looking at one of their used vehicles. We really felt taken care of even after the sale. Also, Maryam made sure we were covered in everything we needed mechanically with an extended warranty. (And we're talking about a 13 year old car). Great sales team!