Flew over from Ottawa car was ready! George was a great salesman! Very professional and accommodating. Always responds to calls, texts, emails in a courteous manner. Thank you for the great car! George even offered assistance after purchase by agreeing to send me missing car mats and ship me small items that were not perfect. Very recommended. Will be back for more vehicles! Thank you O'Regan Team!
During a recent visit to this Mercedes dealership, our group was disheartened to witness a series of unprofessional and dishonest practices. Upon entering the shop, we discovered that it was unstaffed, which required us to actively search for a sales representative. After expressing our interest in several vehicles, we were eager to take them for a test drive. However, our experience took a turn for the worse when the sales staff took our car keys and registration documents without our consent, and handed them over to their manager while we were still on the test drive.
This behavior not only showcases a lack of communication and respect for our personal property, but also suggests that the dealership is willing to engage in dishonest practices to make a sale. Such conduct is highly unprofessional and unethical, particularly for a dealership affiliated with a prestigious brand like Mercedes. It also raises concerns about the dealership's management practices, as these kinds of issues could easily be avoided with proper training and oversight.
It is unacceptable for a dealership to treat its customers in such a disrespectful and dishonest manner. As consumers, we expect to be treated with transparency, honesty, and respect, especially when making a significant investment like purchasing a car. It is our hope that this dealership takes steps to address these issues and improve its customer service practices, in order to avoid alienating potential customers and damaging the reputation of the Mercedes brand.
Well I dropped my car off it sat for three days, whenever i would call they would say they'd call me back with updates (they never did) and after numerous phone calls they finally sent someone out to "to run a diagnostic scan". I was told I'd receive a call back again never heard from them until I called, Bruce mentioned they don't have a wiring diagram for my car and that they cannot scan my vehicle however with no answers they still weren't shy with charging me labor for their "efforts" oh and I almost forgot had to have my car towed off their lot. Absolutely terrible customer service I would not buy a vehicle from them especially after finding out about their terrible service.
Anthony was a great salesman, I made an appointment to test drive the GLC300, he gave me a very detailed introduction to the features and functions of the car and my test drive experience was great, I love the GLC, even though I already own a nice car, I will consider the GLC for my next car when the 2023 model arrives!
The personnel didn’t check brakes during annual service. In their report they mentioned 8 mm thickness, but after few days I did a safety inspection, where inspector told me just 3mm. Newer do service in Mercedes.
George was extremely helpful and made my experience at the O’Regan’s Mercedes-Benz dealership very smooth. I would definitely recommend George for guidance if you’re looking to buy a car!
Have been trying to get thru to order a part for my car. Parts Department phones go to a Cisco automated operator and when you make a selection you get cut off. My 4th attempt I told reception and she said she would try a direct line it went to voice mail and then dead. My last attempt was 6 days ago via you website. Still no response so tomorrow I will call Moncton.
My first visit was good, Bruce and George looked after me well.
The place is quiet and clean. I was not offered a seat or a drink unlike other car showrooms but all my questions were answered.
It’s definitely a different style of customer service. I wasn’t sure what’s the best way to communicate with the them again if needed.
Thank you Thom Gidman for your, professional, prompt and fast service this morning. While traveling from Massachusetts, our E350 windshield wipers were not working on a very rainy morning. You had us drive thru-in and out-on our way in no time. Your pleasant manner was also much appreciated.
Thom is the best service guy to deal with helped me out right away and couldn’t have had anyone better 10 Stars !!!!
I have a brand new Benz GLB and we’re visiting from Ottawa. My car started making loud noises over bumps on the way to Halifax and I called them to try and get my car in to make sure it’s safe to drive back to Ottawa. No big deal right? They can’t take me FOR A MONTH. Now I’m at a licensed mechanics who’s asking me why I can’t go to Mercedes? Why should I have to pay when I have a brand new car. That it should be under warranty. Well I’m basically SOL wishing to god I bought any other brand. They sell way more cars than they are able to deal with and service. this is an obvious issue across the board
Just had a great experience buying an new Mercedes Sprinter van, your sales rep Kyle Vienot made the experience excellent. Thank you
Absolutely awful customer service, refused to assist with my GLE53 purchase from out of province. Refused to be a “witness” signature. Saying I should have bought from them. However, they didn’t have the vehilce in stock, or attempt to locate.
Awful experience. I do not recommend this dealership, solely on the basis of customer service.
So far so good. They are very interested in making sure you have a good experience when you drive one of their cars.
Staff was very helpful and I got my recall work done in less time than I expected.
Outstanding Service !! This must be hands down the #1 best dealership in Halifax and definitely Nova Scotia, Canada. Yes ! You can easily tell O'Regan's Mercedes-Benz Halifax is the pride of Atlantic Canada & I love the fact that O'Regan's Automotive was started here in NS, we are supporting Local. My Wife recently bought a new 2022 our second vehicle here in the last couple years. It is true the Sales people here make you feel part of the team , but really it happens to be the Service Department Experience that stands apart and was key to us shopping here again and giving 5 star rating & telling or friends, hey we bought a Mercedes - so can you. The men and women at Service from drop off to pick up, I believe are honestly coming to work everyday loving Mercedes and working on your Vehicle - it is a great experience and I wish it on you all, Great Job Guys/Gals.
The staff are wonderful. Accommodating, friendly, cheerful. I am glad I came in. Mercedes cars are always great but the people here have made it enjoyable to stop in
Never did fix the brakes, numerous sensors gone. Only nice to you when you buy. The reg. service $ is insane. They tell you one thing and do another. Loved the car, but can't complain enough about the service.
I received very prompt & personal service from O’Reagon’s sales representative George Ivanov while purchasing my Mercedes Benz ML550.
He was very professional and knowledgeable about the vehicle.
He was courteous & took his time sharing the operating details of the vehicle.
It was a pleasure to work with him.
Bought a used vehicle online, dealt with George Ivanov (sales) then Rima Sayde (finance). Transaction couldn't have gone any better from my perspective.
Ordered spark plugs for my E Class and the process was seamless and hassle-free. Kelly communicated effectively and ensured that the right parts were readily available.
Impressed by the initial experience at O'Regan's Mercedes.
Dealership broke my key fob while working on the car: There is even literally a part from the keys circuit board missing.
Complete denial of responsibility.
I raised the issue with the manager: nothing.
But they do recommend I should order a new key fob from them. For $1,500.
So if you think about buying a Mercedes: Keep in mind that for some issues you have to go the dealership. And there is only this one in Nova Scotia. No way out.
Great service help me to back on my trip fast
You don't know what car-related professional service looks like until you have done so with O'Regan's Mercedes Benz. From sales to service, the entire team is attuned to your needs and looking to make it the best experience possible.
Visiting NS and had a service issue while here - Chris provided hands down the best service experience I’ve ever had at a Mercedes dealer - truly top notch and everything you’d expect from the brand - attention to detail, respect for your time, thorough, seamless. Come here for premium service.
Customer service improved a lot, but they are still very expensive. Neutral
What a fast and easy experience! I'm sure not many people review their parts buying experience, but I have to share.
I happened to speak with Gordon, the General Manager who put me in touch with Randy Bennett in Parts. I gave Randy a VIN#, some pictures and details of what I needed, and within days the parts were delivered to me in the Annapolis Valley. Other aftermarket parts places in the Valley couldn't guarantee when parts would arrive due to supply issues (you know, COVID and all), and none could get OEM parts. I was a Pre-Owned Sales Manager @ Performance Mercedes in Ontario for 10yrs before moving to NS, and for certain parts, you don't want to mess around with aftermarket parts, especially when OEM isn't much more...or is WAY cheaper.
From the aftermarket guys I was quoted between $300-$2000(!) for an aftermarket RF CV boot as they didn't have a clue what they were doing. For some quotes the parts included the whole axle along with the boot, but Randy knew all I needed was a CV Boot kit, which even though it was OEM, it was less expensive than the cheapest aftermarket CV Boot. I ended up spending another $1000 with Randy, and it was well worth it!
Amazing! I would highly recommend speaking with the pro's - Gordon, Randy and the team at O'Regan's!
Called parts section guy put me on hold and 1 hour still waiting.
The showroom is clean and fresh, Chris was amazing in the service department, super friendly and informative. Recommend using them!
Booked service to have fuel injectors replaced in my 06 sprinter, I had to drive 2 hours to drop it off for the work, a short time later they called and said they don't have the tool they need to pull the injectors and need to order it from Germany and they broke a hose by accident and needed to order a new one from Toronto, leaving me stranded in Halifax until the new hose comes in.
There seems to be a problem with ascertaining specific service details to obtain an MVI inspection.
Such a poor services! i had to followup 100 times to get things moving
With the assistance of sales representative, Kyle Vienotte, I recently purchased a 2011 Mercedes E350 cabriolet. I found Kyle to be very professional to deal with. He was attentive and very prompt to look into and respond to several questions I had for him about this convertible! Keep up the good work, Kyle!
I love my C300 wagon, however I am shockingly disappointed with the service I've received. My tires were low, with one down to 20lbs, but knowing my service was due, I waited. I paid $480 for a Schedule A service and got home to the tire inflation light. Clearly parts of the service were ignored. Evidently, I've paid $500 for an oil change and a dust filter. By the way, what kind of dust filter needs to be replaced after 18,000k?
My dear old mother had purchased a certified owned still with warranty. 3 months later, she took it in for service recall, only to be told it would cost her an extra 890+tax out of pocket for an additional part. Service manager; Ken R. was extremely unprofessional and condescending to her over the phone and flat-out refused the parts were not covered under warranty coverage. Unconvinced, I reported this to MB Canada, who confirmed this is not the case. Refusing to deal with these clowns again, I ended up taking the car to my dealer in Moncton, who gladly did all the work at no cost.
Service has been excellent. They are very friendly and the job is done on time (which hasn't been my experience at other dealerships). They even do a great job cleaning the car at the end.
Had a puncture and stripped a flower lug and despite being fully booked, they found some time to patch and repair. The bill wasn’t far off what local tire shop quoted.
Although a small job the service was bang on. Offering to arrange transport, complimentary wash, courteous staff (Chris).
After I bought a used Mercedes (not from them) I wanted to become their customer (service department) - but they never returned my (multitple) calls or emails.
I have never, ever experienced such bad service. Every smallest auto shop I used had better service. It's a disgrace for Mercedes. They only get away with it, because they are the onliest Mercedes dealership in the province.
Super classy❤️
Completely disappointing service. Had to come back several times to fix the issues caused to my car while on service. It's a shame for Mercedes to have such an unprofessional service. I would give zero stars if I could.
Disappointing service whenever i booked appointments for servicing my vehicle. I have a lot of details as to why i found it not professional.
Great quality people to back a quality product.
Excellent buying process, patience, no pressure, thank you Kyle.
Great place friendly and very helpful staff
Always consistent in the quality of their services. Will not be the least expensive but satisfaction is pretty much guaranteed.
Thanks for a free exterior and interior detailing for a S-Class customer.
Always have a great experience at O'Regans Mercedes. Gord Calder, Kyle Vienotte, Rina and the guys and gals at the Service front line. Everyone friendly, happy and super helpful. Love my car/suv as well :)
I bought my Benz vehicle from Shane Wan this year. I found he extremely helpful, knowledgeable and patient. He made tailored recommendation of different models to meet my personal driving need. Love Benz and love Oregan’s! This is absolutely the best place to get your next Mercedes Benz guys! Great customer service and great cars!
Fantastic service experience. I am from out of town and needed some repairs in addition to usual service. The service team was super friendly and did a great job with the car. They cleaned it for me and returned it ahead of time!
Really good at calling me back (Trish) and my service advisor (Briana) were excellent.
I'll be returning back for more service and I recommend this spot for your Mercedes service.
Ian did a wonderful job with showing us all the features that the car offered. Ian has a very friendly and a professional manner of answering all of our questions. It was not only his salesmanship but also his genuine care for the customer that convinced me to purchase the vehicle. Lucy made all the paperwork seem very streamlined, quick and efficient. The service team is great as well. Bruce and Keith did a wonderful job with checking the car and making sure that everything is in A-one condition. I was really impressed to see a top-notch team of professionals working together to provide incredible service to the customer. I would definitely recommend my friends to come experience the wonderful customer care that O’Regan’s Mercedes-Benz has to offer.