Recently I purchased a used vehicle with the assistance of Henry in sales. Throughout the sales process Henry enthusiastically answered or sought out answers to all my questions and delivered all he promised. I would not hesitate to recommend him to others.
Henry Huynh, Overall made our experience with the company awesome. I will definitely recommend the brand to our family and friends. Great customer service, his smile is all that was needed. Made our life easier.
Thank you Henry, we really appreciated your help and of course time.
Henry Huynh was very resourceful and professional. He helped me to purchase my dream car. Definitely, I recommend him for purchasing a car! Thank you Henry for your help and expertise!
My husband surprised me with my dream car as an anniversary gift (thank you much!!). He found the (my!) car through his research in the internet and found it at Lone Start. Our Salesperson was Henry Huynh and Henry was extremely responsive, helpful and very pleasant to deal with. Henry had all our questions answered in a timely manner, and had the car shipped from Alberta to our house in Toronto as per request. We are quite pleased with the purchase and the dealing with Henry. It was our first time purchasing a car outside of Toronto and Henry helped made experience a pleasant one. Henry’s salesmanship was professional and his sincerity was greatly appreciated. Great job Henry and thank you very much for all your help throughout the process. Keep up the good work and much success in 2020!
Mr. & Mrs. Lee from Toronto, Ontario.
💃🏻🎤🕺🏻
I liked a used car this dealership had, and wanted to get it. I was put in touch with one of the sales rep there (Maria), and I asked her if I can come in to take a look and finalize the deal. She insisted that I should come the next day. Next day, when I was on my way to dealership at the agreed upon time I get a text message from her saying that the car got sold. I was very disappointed with the customer service this dealership provided. I feel like it is sales reps responsibility to ensure that they put something on hold for a customer when the reason a customer is not getting that thing the first day is because you told that customer not to come that day. I lost that deal/car because of a mistake that this sales rep made. If thats the culture this dealership has, I would much rather give my money to a different dealership where they put customer service first.
Lone star is the best dealership that i have dealt with to date. The staff are knowledgeable, professional, friendly and relaxed: there is no pressure sales technique applied. I am happy to recommend them to others. They are better than they were three years ago when we first bought a car at the dealership.
Lone star is the best dealership that i have dealt with to date. The staff are knowledgeable, professional, friendly and relaxed: there is no pressure sales technique applied. I am happy to recommend them to others. They are better than they were three years ago when we first bought a car at the dealership.
During rush hour someone swiped their truck against the front left bumper of my Mercedes leaving a scuff in the paint. I thought I would take it into Lone Star Mercedes today for a quote. The staff were extremely friendly and accommodating as soon as I entered the garage. The paint specialist Morris immediately introduced himself in the most respectful way and, after looking at the scuff, offered to clean my car and buff out the scuff free of charge! He did an incredible job and I'm very pleased!
The reception and sales staff at the dealer is beyond helpful, friendly and easy to deal with. JM especially has been very helpful. That's where the good ends.
Same could not be said about the service and parts department. Often times seem confused as to what is going on and few individuals has been rude and at times led to increased wait times. I understand certain names may be difficult to spell out and find but snarky remarks should not be part of the service. Canada is a multicultural country after all.
Bottom line is, buy your MB from here but get it serviced elsewhere, where customer service is a part of post-purchase experience and no rude remarks would be made.
I’ve got a guy... Henry was very helpful and knowledgeable. Really easy to talk to and I didn’t feel like I was getting the used car sales pitch. Go see Henry if you’re in the market for a Mercedes
Very pleasant experience in dealing with the staff when I went to purchase my Mercedes GL 550. I found Henry Huynh the Sales Consultant very professional and knowledgeable. He was meticulous in attending to my check list with a smile and got the work completed to my entire satisfaction. Big thank you to Henry and his manager. Overall an excellent experience.
It was a great and positive experience dealing with Henry, one of the most positively energized sales person I’ve ever encountered, and the Lone Star Mercedes-Benz team. Instead of the conventional manipulative sales tactic, what you get from Henry and the Lone Star team is a consultative sales and finance advisory team, with five stars experience all the way. These are classy individuals, with a classy experience and environment.
If you don’t want to mind-wrestle with the proverbial “car salesman,” when you need a car, then visit Henry at the Lone Star Mercedes-Benz.
Henry Hyunh is a professional Sales Advisor. Courteous and knowledgeable. Francis on the Delivery team was also great to deal with. Love my new car! Satisfied returning customer.
Henry Huynh was my sales consultant and did a great job! I tried to asked a lower interest rate which seems hopeless in my case but then Henry was optimistic in helping me out and he was able to get me a good deal. He provided me my dream car since I was a kid! and the service I have in Lone Star Mercedes was exceptional.
I just picked up my baby and I love it! The lone star team made getting this car a breeze.
Maria helped me find the perfect car, Tristan helped with the numbers & Cathy got me approved within HOURS! Getting my dream car was so much easier than I thought and I owe big thanks to these guys :)
Henry Huynh provided us the ultimate car buying experience! His attention to meeting our needs and taking our desires to next level was very impressive. If you are looking to buy a Mercedes or used vehicle from Lone Star make sure you ask for Henry!
Lone Star provides white glove, first class service. Dealing with Henry in the sales department made making a very big decision and purchase a breeze. There was zero pressure at any time. Once the decision was made, Henry took care of everything. For someone with limited time and desire for paperwork and details, Henry really made this easy for me. I'd absolutely recommend for anyone considering. So far the after purchase support has been even better that the purchase experience. Thank you Henry and Lone Star!
I unfortunately have to give this dealership a negative review. I feel it is important to do so in order to help prevent my experience from happening to anyone else. The one star rating reflects the positive experience I had with our sales rep and the finance department. They were very friendly and easy to work with.
I put a refundable deposit on a C43 at Lone Star but after shopping around, I decided this was not the car for me. I received an unexpected nasty call from the general sales manager "Simon Clarke" who called from his personal cell phone so the call would not be recorded by quality control. He refused my deposit back and informed me that I was now responsible for the entire purchase of the car - even though I never signed a contract. Simon was incredibly belittling and threatening towards me. Mercedes Canada had to step in and settled the dispute in my favor.
My husband and I were truly looking forward to working with our sales rep in the future, but after our unfair treatment we will not support the Lone Star dealership.
Hopefully by sharing my experience, it will give others in a similar situation the strength and courage to not be pushed around and bullied in such a manner.
Great service, we had an amazing experience handling the purchase of our car. Always helpful, and always accommodating. The staff we're knowledgeable, and knew exactly how to help us! Henry Huynh was the associate in charge of our purchase, and he was able to answer every one of our questions, and made the transition very smooth.
Very professional dealership. Staff is friendly and knowledgable. Product inventory is very good. Test drives, new car buying experience, business office and service department are all first class.
it was great experience with Henry Huynh. we got best deal and best service. anyone wanna buy a car just met him.
Jordan the salesman that helped me was 110% great! I was extremely pleased with the whole process and his professionalism. After I had decided the vehicle I was going to go with we sat down went through all the proper paperwork, the deal was brought to his manager. I was paying cash and had no intention of leasing nor financing the vehicle, I was told I HAD to fill out a credit application so they could see how much my house was worth and where I worked and how much I made which I gladly provided. STILL, I was asked why I am purchasing a Mercedes? Well why would anyone purchase a new vehicle? Pretty self explanatory in my mind. My answer wasn't good enough, he wanted a $20,000 security deposit, or for me to lease the vehicle for a year. My experience had ended right then and there. 👎👎👎👎👎👎👎👎👎👎👎👎👎👎
Henry Huynh sold my family a Mercedes and we love it. By far and away the most professional and welcoming experience from any of the car dealerships in Calgary. 10/10 would recommend.
I purchased a 2016 Star Certified Mercedes-Benz S550 from Lone Star in March 2019. The car was far from meeting the Star Certification standard. Here are some issues I found shortly after taking delivery of the vehicle. These issues are mandated by the Mercedes Star Certification standard. Lone Star did not meet the standard but sold it as a Star Certified vehicle nonetheless.
1) Non-OEM windshield. I was told by the dealer that they had installed a new windshield onto the car. But I didn’t know it was an after-market windshield not approved by Mercedes. This causes the car’s head-up display to not work properly.
2) Service overdue. I had a service overdue message come up on the car after driving it for a few days.
3) Exterior cosmetic damage on the front passenger side bumper, front hood, and multiple wheel rashes on 3/4 wheels.
4) Faulty battery. Mercedes Roadside Assistance came and jumped the car. I brought the car to have the battery replaced right away.
5) Brakes did not have 50%+ life remaining. I had the check brake wear light come on after just driving the car for 3000km.
I have spent over $10,000 in bringing the car up to the quality that Lone Star should have done in the first place. I recall the sales person Henry and the sales manager George constantly telling me how much money they had spent on the car and they will not spend more.
So the dealer spent a certain amount of money for them to break-even or make a profit. But if the car needed more work to be done, they will ignore it or cut corners just to make more money for themselves.
Absolutely disgraceful Mercedes dealership. I have reported their unethical business practices to Mercedes Canada. I truly believe that Lone Star does not deserve to represent the brand and tarnishes the brand image as a whole.
This has made myself and my family lose brand loyalty in Mercedes. How could they let this happen? How could a Mercedes dealership put non-Mercedes parts into a car and sell it to me as a CPO vehicle?
I bought a pre-owned vehicle from Lone Star Mercedes. My salesperson was Henry Huynh. I was very happy with the professional customer service I received from Henry. Thanks for helping me find the right car!
ABSOLUTE NIGHTMARE TO DEAL WITH. IF THERE WAS A ZERO STAR RATING THIS COMPANY DESERVES IT. We have had nothing but problems with them since the beginning 5 years ago, everything from a recall where they ordered THE WRONG SIDE PANEL for the GL (and made me wait at the location with 3 kids under 4yrs for 3 hours before they finally told me) going back multiple times for things that were "fixed" and paid for only to discover they were not fixed (transmission x3, brakes x5).
We were called 2 days ago to pick up our GL for the transmission yet again, told it was done, waited 1hr+for a shuttle that never showed up so I found a ride to the dealership (
I really loved my visit to dealership, Henry Huynh consulted me in the very best way, helped me to know all the features about the car, he is a very friendly guy. Hope you see him when you go to Lone star Mercedes-Benz
Henry Huynh was amazing to deal with, patient with all my questions and very friendly. Awesome customer service here at Lone Star. This is my second car purchase here and I am very happy with their treatment of me
This is such a pleasurable dealership to work with, and we have bought from them for the third time now. After planning to buy something completely different from elsewhere, we were taken by a gorgeous C450; the salesperson, Henry Huynh, chatted with us and gave us a great deal of freedom to examine and test the car. Were it not for his friendliness and professionalism, plus the willingness of Lone Star to come to a fair deal for all, we would not have walked away with that car. The dealership is beautiful, all of the people we encountered fantastic, and everyone bends over backwards to make the client’s experience positive. This is number three, but there will be more.
Henry Huynh was a pleasure to work with. Helped me make the right choice of vehicle. Was very patience with all my questions, and gave me a great deal!
Absolutely the worst service "with a lazy attitude " to boot. Last time, I would ever consider purchasing a car from these poor excuse for a dealership. I just finished having my car serviced ( 50,000 km's) and the maintenance light would not go off. I went in to their establishment on Heritage Meadows and their Manager Shawn Honsberger and Service lead Tony, refused to help me out by simply offering me simple instructions. INSTEAD; THEY WANTED ME TO BRING THE VEHICLE BACK INTO THEM FOR ANOTHER SERVICE. ( It was done just last week). It's my experience, that they are terrible people to speak with or go to for any assistance. Once they get your money on a car, that's it....your ancient history. Terrible atmosphere, and terrible customer service. My opinion is to stay away from people who are only dollar focused and not customer care focused. Going there is a general waste of time!
I was dealing with Terry Potter he was very polite and explained everything about what I needed and answered all my questions I’m not the most mechanical guy so he took his time with me and the cost was exactly what he said it would be I highly recommend this dealership and if you have Terry as your advisor it’s an added bonus
Valentin provided excellent service once again and answered all our questions for our second vehicle that we have purchased here. Thank you so much!
This is a review of a recent “service” issue.
I drive a C43 AMG and recently had a nail in my tire. This is not the first time this has happened. Unfortunately, this time I was told that the tire has been discontinued and they would need to order a new tire. Where this went wrong was that they did not provide a loaner (keep in mind I bought the car there, have it serviced there, as well as purchased the prior replacement tire from them). When I asked about a loaner as it was going to be some time, I was told nope, none available. This left me without transportation for 9 days.
Compounding this, they feign ignorance when you mention that because the tires are Pirelli run-flat tires, the manufacturer offers a road hazard warranty. The dealer must submit the tire for coverage and it takes a few weeks, but you won’t be out the cost of a tire. Everyone seemed confused, but the service advisor said they would submit it. When I tried to confirm when picking it up, a different service advisor just made up a process and told me to handle it myself. I corrected her as I had already spoken to the tire manufacturer.
Disgusted, I emailed the general manager of the dealership. No reply. Seems nobody cares about terrible service. This is the most important part of owning a car, knowing it will work well and you can get reliable service. Unfortunately you can’t expect the latter at Lone Star Mercedes Benz. As a result, highly recommend just skipping this dealership. I know I will be skipping another Mercedes when the lease is up.
This is a beautiful dealership that properly embodies the Mercedes-Benz brand. The staff are very professional and don't seem desperate to make a sale. If you are buying a car from this dealership, I would implore you to avoid getting paint protection done from here however, as the quality is very poor. I picked up my C300 in January of this year and noticed several pieces of dirt and hair underneath the film. After bringing the issue up, I had the film replaced for free. 5 months later and I'm having problems with the paint protection film again! The film is showing bubbles everywhere and has started to peel off. I took my car to ZR Auto to fix the mistake that this dealership made. If you want paint protection on your vehicle, I would advise you to go someplace else in order to save your money and time. I would expect this quality from a Nissan dealership, not Mercedes-Benz.
The service quality was horrible and charge for unfinished work. If you come back for the unfinished-work, here charge you again because it is their idiot policy.
The service department is a COMPLETE RIP OFF - My dad just went to get his car serviced for a regular oil change. The shuttle service dropped him off home. A few hours later he received a call from service. They told him he has a nail stuck in his tire and they can remove it for $80.00. My dad was perplexed as to why he hasn't ever had a problem with his tire's air pressure. Dad nevertheless, told them to leave it be. After picking up his car from Mercedes he took his vehicle to another mechanic shop. He told them to pull out the nail that the service department at Lone Star claimed he had stuck in the tire. The mechanic shop found no such nail only a staple that was lodge in between the tread of the tire!
Do not have your vehicle serviced here unless you want to get ripped off!
I was so happy with working with Henry Huynh in my car search I actually went back to the dealership after a few weeks wanting to buy from. Friendly service and a person that wants you to get the vehicle you want. Excellent !!!
Dealt with Henry Huynh for the purchase of a used vehicle. Henry was very professional. He answered all our questions and gave us lots of information. He did not try and up-sell us or pressure us to make a decision. Work required was performed on the vehicle and delivered as promised. We certainly hope Henry is available again for our next vehicle purchase and would not hesitate to recommend him and the dealership to friends and family
Henry Huynh is phenomenal from start to finish. He carefully walked me through the vehicle buying process, every details of the individual Mercedes product, especially being my first time buying a Mercedes. He is extraordinary, very knowledgeable, also very friendly, and definitely deserves 100 stars. Thanks Henry...referrals on its way for sure!
Lone Star Mercedes consistently defines what it means to provide exceptional customer service. My experience here with all staff is always top notch. The service department in particular is fantastic and my service adviser, Crystal M is perhaps the most personable, capable and thorough I have ever dealt with. She consistently goes above and beyond to keep me informed, ensure I am able to drop off our car and not have it interfere with our daily needs (Loaner cars, shuttle service, timelines). Our car is always done right, on time and we know whats happening throughout the process. She makes it feel like less of a chore to bring the car for service and more like a privilege. Adding up the service experience to the quality of a Mercedes Benz vehicle ends up influencing us to stick with the brand. I cannot recommend this place enough.
Had an amazing experience with Henry Huynh at Lone Star Mercedes Calgary. Henry is very helpful and willing to accommodate any requests you might have. All in all a very pleasant experience whilst shopping for my new upgraded Mercedes. I recommend Henry with all my heart. Come get a car from him !!!! He has the one for you.
Took my car in with a flat tire. Just filled tire with air. Did not check fir hikes or damage. Almost stranded within a couple of hours. Had to keep car overnight for tire changeover. Had the car in at 7 am!! Left tools in my car after windshield replacement. Quality if service is lousy
This is the best Mercedes Benz dealership around. The customer service is amazing at all levels. I would highly recommend seeing Carey Bymoen, our family has been buying cars from him for over 10 years now.
As soon as we entered Mercedes we were greeted by Henry Huynh. He was so helpful and friendly! We weren't quite sure what we were looking for but he was extremely knowledgeable and helped us find a car we love. Highly recommend him to anyone looking! Lonestar was great to deal with and I'm loving my new car but Henry was the best sales person I have ever encountered!
My experience with these thieves is worse than awful.
They claim simple services like oil changes takes hours. They charge astronomical prices for doing absolutely nothing. The service reps are pretty and clueless. Pretty clueless!!
No accountability for value. Its just 1 scam after another. A. Quick scan of thesereviews and how they are typed shows blatantly obvious that they hire people to write good ones to offset all the complaints.
These people shouuld be investigated!
Starting June I experience the acquisition of my first CL550. Great experience! My salesperson Valentin Ursan was awesome. His experience and car knowledge transformed the buying of a luxury vehicle fun. He teaches me a lots of thinks about CL and the proposed financial made possible the transaction. The General Manager even came to thank me for my business. Loved the pre-owned dealership space - glass, steel and full of beautiful cars. SO so impressed and I would recommend Valentin as a professional Lone Star personal.
Mike R
Had to bring the car in for 7:30AM for basic maintenance. We called the dealer at 2PM to ask about when the car would be ready and were told it had not made it into the bay. Further they wanted to know if they could keep it for another day. After telling the service rep we needed it back (which we did) they managed to get it in and serviced. I wonder what would have happened if we did not call in the afternoon. Why make an appointment if that is the case? Additionally, the car was dirty inside, drivers side door unlatching had grease on it. Last time there the car was washed, not this time.
Communication was not good. Service not great and inconsistent from last visit.
Hi everyone. I bought a Mercedes ML350 Bluetec from Lone star used cars. Paul Blakeman was very patient and professional in explaining us anything we asked about the car. Also many thanks to him because he was great giving us time to think and talk about car and offering us the oportunity to do as many test drive as we want and go anywhere we want. Great service by him. Verry happy to chose Lone Star for anything they did for us to get the car clean and shiny with no problem at all ( mechanical or papers ). I would definetly go again to buy another mercedes from paul with no hesitation. We are happy with the final product and that is what matter the most and what most of the people expect from Mercedes-Benz
I recently purchased an ML350 and have had some service and repair work completed. The service advisor assigned to me, Caylie Szeto has been amazing. She has taken care of every detail and has been accommodating and flexible with my schedule. I would recommend working with Caylie on any service issues - I can't say enough about her.