Be careful when buying any demo or used cars from them especially if you do not live in Calgary. Their customer service is beyond lackluster towards those not currently residing within the city. I paid $41,282 to buy a 2020 BENZ GlA 250 demo car from them on July 7th 2020 and I live in Toronto. Firstly they told me the car would be delivered to a Mercedes(MB) dealership near my home however my car was actually delivered to a random parking lot over 50 KM from my house. When I went there to pick up my car, I found many scuffs and scratches on the car’s body and a lot of dirty brake dust in all four rims. I contacted sales immediately on the same day and he told me I can claim a reimbursement of my vehicle from the vehicle relocation company. Then I tried to claim it from a vehicle relocation company and received their inspection report with signatures from MB staff in MB Calgary stating that they too have noticed these problems when checking over my car. That means MB Calgary knew the condition of the vehicle was not up to standards yet still delivered it to me as a new(demo) car. My insurance company checked this car’s record and told me this car is a demo car and charged me the rate as a new car. However, when I contacted MB Calgary to help me fix my car, they have done nothing to help me. I have both called and emailed Vehicle inspection report to their customer experience manager and he told me he cannot help and instead redirected me to poo sales. Then I called sales again for help and the department began ignoring my phone number. It looks like they have no customer service after they sold the car to me. The overall experience feels very similar to a scam.
I wish I could have bought a car from Hyatt.
I own 2 Mercedes which I bought through the two dealerships in Edmonton and the experiences were quite painful, it seems like they don't even want to sell you a car. The Edmonton dealerships are low volume dealers and they only want to sell to the highest bidder. I didn't even start negotiating with Hyatt and they already offered me thousands less than the Edmonton dealers.
I'm stuck with a non-AMG CLA because I can't accept the loss from my purchase price in Edmonton for now.
My experience with Hyatt (Rob) has been awesome so far and I will buy my next MB through them.
Frank
Dealing with Hyatt was great - I dealt with Charlotte Bennett and she was very helpful. Anyone who wants to buy a Mac should deal with Charlotte - thanks
Nice group of people that are there to help you find the car you want with knowing alot about there cars.
I was recently helped by Arif, Lisa, and Neal with the purchase of my GLA. The entire process was extremely professional. I was travelling from out of town to make this purchase, and from start to finish Arif and Lisa were in constant contact and ensured that everything felt effortless. Neal helped to set me up with Mercedes Connect and really took the time to show me around all of the features so that I was totally connected and set to hit the road. Honestly, best experience and worth the 5 hour drive.
Most unprofessional dealership
Went in to purchase a used vehicle, spoke to the sales person and he informed me that the vehicle I liked had just arrived 2 days ago and had not gone through inspection. As being really interested in the vehicle, I asked him what happens if I purchase the vehicle before the inspection and the inspection comes back saying there are issues or needs some repairing. His exacts words were "we cannot sell you a vehicle without passing inspection and if required all repairs/ issues will be covered in the price of the vehicle purchased." So I proceeded to purchase the vehicle. I was paying it out completely and gave the full payment and filled out all the paperwork. Within 5 minutes the salesmen comes back and informs me there are a few sensor's that do not work and it will not be covered in my purchase price. So naturally I ask well what if I want it fixed what price would it be, they informed me it would like about $2500 MORE ontop of the agreed price...Long story short with the manager and sales person not willing to negotiate or meet me halfway at all regarding the repairs, I took a refund and left. Definitely will never be going back to that dealership or recommending it to anyone.
By far the best experience I've had with a Mercedes dealership. the front desk ladies are just so smily, Happy and nice to be around you can tell they actually enjoy their job unlike some other dealerships. I recently purchased a Mercedes C63 AMG through Mercedes downtown Calgary and the experience was so great from the sales team to the service team everything was just amazing, not games or tricks. just all around honest good staff. if you're in Calgary and looking to purchase a new Mercedes your best bet is this dealership:)
We have considered buying one car, and after getting introduced to Jack we have bought two. Great salesmanship with a friendly and caring approach. Jack is ready to help with any problem or hurdles. Jack is very knowledgeable. He responded to our questions answered every single question promptly during the process. The process was quick and smooth with exceptional quality of delivery. The outcome was superb. For my next car, I will look for Jack at MB.
We have considered buying one car, and after getting introduced to Jack we have bought two. Great salesmanship with a friendly and caring approach. Jack is ready to help with any problem or hurdles. Jack is very knowledgeable. He responded to our questions answered every single question promptly during the process. The process was quick and smooth with exceptional quality of delivery. The outcome was superb. For my next car, I will look for Jack at MB.
Absolutely ridiculous dealership. I've put a deposit on2019 G63 AMG back in 2016, chose the options for it last June with ETA in October 2019. 4 years later and I still don't have it. Back in October I've received a welcome package and black AMG water bottle with congratulations on my new G63 which I didn't receive! I've contacted Justin Edgar, one of the managers and was told that it was a mistake by new staff, even though that was exactly the delivery date of my G- class. After numerous attempts to contact Mercedes Canada I was always told that dealer will reach out to me - half a year later not a single phonecall from them. A week ago I stopped by and spoke to another manager - Mazen, was promised to have an update within two days - no luck. I have a feeling my car was sold to someone else. They are still keeping my deposit after four years. I'm strongly considering lawsuit. Please be aware - this place is really fishy
Edit:
There was no attempt to contact me. Also, not a single time was I offered a refund.
We just leased a CLA here. It was a terrific experience. Both Jack, our sales rep and Robin, our finance manager, went out of their way to take care of us. Thanks so much. We'll recommend you highly.
Just came into lot a couple of weeks ago. Not looking to buy, just wanted some information. Started talking to a fellow name Neal, I wanted to know what kind of maintenance and up keep a C63 would require. Neal was very honest and came across like he knew what he was doing and you could tell he cared and took pride in his work. Great guy I'll be back after this lock down is over
Neal Sukhu just had a virtual delivery with me. Which I was concerned wouldn't be as great as the an in person one. However Neal was simply amazing, professional, knowledgeable and helped me even sync multiple cell phones for me and my wife. Its great to know that even in times like this I can get some amazing people like Neal to go above and beyond when it comes to customer service.
Wonderful experience at this dealership. Everyone was friendly and welcoming. I also appreciated the extra steps I saw them taking to keep commonly touched/ used areas clean, such as wiping down door handles and steering wheels after test driving their demos!
We had a wonderful experience in dealing with all of the people at Mercedes Benz downtown. From the owners, Managers, sales people + support staff. We really felt that there was a team looking after us with our purchase decision and when we have questions about the car's technology (They are all very quick to respond to any questions we have, which is most appreciated ! ) Great customer focus and service !
Govan was a massive help on my search for a vehicle. He kept finding new options and explaining things that I would or wouldn't need. Although I didn't end up buying through the dealership as I live elsewhere, I really appreciate when the time and effort is put in for a potential customer.
Mercedes-Benz Downtown Calgary is best place to purchase a New or Used vehicle. The quality of the vehicles is matched by the quality of their service. This is the only Mercedes-Benz dealer I would do business with. Great people and Great service. Exceeded my expectations. Thank you as always!
Regular deposit for every dealership should be $500, but this one charges people three times more.The salesperson here is dishonest as well, they verbally told you everything is good, actually it's not. This kind of ambiguous explanation is completely illegal, confuse the public about important contracts.
Friendly service, salesperson Jerry Li and Delivery Specialist Neal Sukhu and Finance Manager John Espanol professional service,
Pleasant experience, when you choose Mercedes, it is not just a car 。。。。。。。
Friendly service, salesperson Jerry Li and Delivery Specialist Neal Sukhu and Finance Manager John Espanol professional service,
Pleasant experience, when you choose Mercedes, it is not just a car 。。。。。。。
As a dealership this may be one of the poorest I've been to. As an entertainment centre, this place is rich. Still get a laugh telling people my firsthand experience of the craziness when my buddy tried to test drive a car, having it break down, having the salesman get into a fight with strangers after hitting their vehicle with his door, and then lying to his boss about it. I'd recommend Country Hills for sales and Lonestar for service.
Look no further than the dealer's accusatory response.
I recently purchased a new vehicle from Govan and must say I am extremely satisfied with the level and quality of service that I received.
He was highly knowledgeable over the inventory, was very courteous, and was committed to ensuring that I was matched with the perfect vehicle that met all of my specifications.
Post purchase of the vehicle, he would always follow-up to ensure that I completely satisfied with the purchase, and if any minor concerns came up they were immediately resolved.
If anyone is in the market looking for a new car I highly recommend purchase a vehicle via Mercedes Benz Downtown, and asking for Govan as you will be in extremely great hands.
John from Sales is amazing and nice person to work with.. i would like to thank him for all the help he provided during my search for Benz..
Neil is a great with the details on the Car .. he was a great help for me during my final handover of the car..
Thank you Again!
Went in this morning to look at a few vehicles. Spent about 20 minutes looking at two of the vehicles, but noticed you didn’t have the GLS model in your showroom. So I walked all the way from the back to the front of the showroom passing at least 3-4 sales persons desks/office without a single “Hello”. If that’s the kind of service you provide before buying the vehicle, I cannot imagine the “after” sales service.
A service nightmare which was ultimately fixed by Country Hills Mercedes after a year. Will ask you to pay them to throw parts at your warrantied vehicle when they can't identify issues..
Brought in my 2016 C63 (under warranty) for analysis of two issues (12k kms);
1) Transmission fault and slipping. Transmission temperature warning. Engine low oil notification. All of these issues/warnings occurred simultaneously.
2) Squealing coming from rear brakes.
Vehicle spent more than three weeks with the service department in total. Throughout the process the following occurred;
1) Front brakes were replaced for unknown reasons.. Dealer asked me to pay for the rear brakes to be replaced despite having over 50% of pad remaining (later confirmed by Country Hills Mercedes).
2) Transmission valve body replaced, and transmission was updated.
3) Informed that the 'low oil' was a glitch and that I should forget about it?
Upon receiving the vehicle back, two new problems arose;
1) Transmission was hanging from a stop. Sometimes almost stalling when applying the throttle, and leaving the vehicle stranded for upwards of 3-4 seconds in an intersection before engaging in gear.
2) Metallic ringing noise coming from an unidentified location in the vehicle, only when in motion.
Vehicle was brought back for further diagnosis and repair, resulting in;
1) Transmission deemed acceptable?
2) Once again being told to replace the rear brake pads. Still plenty of life, and vehicle system not prompting for replacement. I was told that they could not find the source of the noise... therefore I should pay them to throw parts at my car (which is still very under warranty), until they identify the issue..
At this point I was rather exhausted of not having my vehicle and thought I would try the Country Hills location. Upon picking up the vehicle, there was mud caked inside my car, steering wheel, door, mats, and command. Tools (mechanic stethoscope) sitting in my back seat as well.
A visit to Country Hills Mercedes and they had the car repaired and ready to go, simultaneously they didn't ask me to pay them to throw parts at my warrantied car!
1) Transmission was deemed to be a significant hazard, and that it should not be operated. Tansmission and torque converter were replaced under warranty. No issues to date!
2) Ringing noise was deemed to be the front right strut, which was identified in one day by the Country Hills team. Replaced under warranty and sound gone!
Govan and Robin were excellent to deal with. Everyone was very friendly and answered all my questions. It was all a smooth process and was done quickly. Would definitely recommend!!
I have had an excellent experience with Mazen who is professional and very friendly as a manager , Michael Chan one of the best salesperson that I have ever met and John Espanol gave me very good advice on the financial side. If you are looking for a new or used Mercedes I would suggest just visit Downtown Mercedes Benz. It was my third time I purchased a Mercedes Benz from them they could to get me a good price on my purchase and we would up with a pretty good deal that I have never gotten like this deal from the other dealers. They made purchasing my car easy for me like always. Well done!!!
We just bought our third vehicle from Mercedes -Benz Downtown and as always received Amazing service. Arif in sales went above and beyond to get us the best pricing and service. He even helped personally deliver the car to our house. We always get treated with VIP service at this location. They even sent our newborn baby a gift when the car was delivered. We wouldn't go anywhere else for our vehicles. These guys know how to treat their loyal customers well.
Thank you Arif and the rest of Mercedes-Benz downtown team!
i heard from my friend Min. He told me they give amazing customer service. The dealer Jack and client service Michael Jennings, they give the best services. In the future, when I need to buy new car, I will visit them and make a good experience with them.
I have the best customer service experience with Michael Jennings. It was amazing service to take care my car and me after I purchased. I've never seen this kind of amazing service. Most of car dealership, they don't care after I purchased. But Mercedes Benz downtown and also, Michael Jennings and the dealer Jack, they are not. They always take care me and they just became my friends. Thank you so much Michael Jennings and Jack.
I really appreciate.
I bought the car but I had problems with the car. The Dealer Jack, he tried fix everything and he always keep in touch and helping me. I've never seen this kind of service after I purchased and I've never seen this kind of dealer. In the future, when I buy new car or another used car, I will defernitly buy it from Jack again. He is the best dealer.
My car had some problems but I am satisfy everything now.
Whoever wanna buy car, go find Jack.
I really recommend him.
Mark and Jason did an outstanding job. The personal service is a step above the other Mercedes dealers I have been too. I was there a little longer than I expected due to an unforeseen problem but it was worth the extra time. From the moment we walked in everyone was friendly and happy to assist. Truly a great experience!!
Everything is good. Third vehicle purchased from Downtown Benz. Jerry and Robin are very nice guy to deal with. Looking forward to do more business with them!
I walked into the dealership and was warmly greeted. I asked for a female sales representative. The receptionist found one and on I went. Charlotte was a knowledgeable and enthusiastic woman who really made me comfortable making decisions regarding my purchase. I liked her follow up and found her to be thoughtful in her replies to my questions. The finance and tech people were also very knowledgeable and friendly.
The dealership was bright and clean. The employees were all pleasant and thorough. I would highly recommend this dealership and Charlotte to anyone interested in buying a new vehicle.
I purchased a CLA from Jack. Jack did everything he could to get me a good price on my purchase and we wound up with a pretty good deal. He is never a pesky sales guy. If you are looking for someone who won't push you endlessly to get your business then I'd recommend Jack
I was in the market for my first luxury vehicle and knew I wanted to ideally purchase a Mercedes-Benz. I looked online and researched Mercedes-Benz and Mercedes-Benz Downtown, including their reviews, received feedback from friends and went. I'm so glad I did. I haven't purchase one yet, but I was so impressed with how they treated me even when not purchasing a vehicle that I know that I will as soon as I can. Thank you for everything. CB
I have been dealing with Arif at Mercedes-Benz Downtown Calgary for many years now. He is attentive, accessible, and intimately knows the Mercedes product line. He is passionate about these vehicles and it shows! He has always provided me with exceptional service which is why when friends or family are looking to acquire a new MB I always direct them to him. They too have had nothing but stellar experiences!
Terrible dealership. I walked in there on a Thursday afternoon walked the entire dealership in a circle, got in and out of 12 vehicles and not even one person said hello. There were at least 6-8 sales people around hiding in there offices or at their desks. I came in a $105k vehicle. Fast forward one week, the exact same thing happened! Horrible service. As I walked out a salesperson walked right by me not to say hello but to light a smoke. Drove to Lone Star from there and immediately greeted at the door by a nice girl (info desk) and she asked if I needed a salesperson or wanted to look around first. She even offered me a water and said welcome to Mercedes. Ended up buying a 100k vehicle that week. If I owned the dealership I would fire the GM based on what I saw and how lazy everyone was.
Lola takes the best care of customers. She always goes out of her way to make sure we get the best service possible. Would highly recommend this dealer for oem maintenance and warranty repair.
Charlotte was so wonderful to work with from start to finish. She was attentive to what we desired in a vehicle and was knowledgeable with all of the car's functionality. The delivery of the vehicle exceeded my expectation. Michael was very thorough. You can tell the people at Downtown Mercedes take a lot of pride in their cars and customer service. We went to the other Mercedes in the city and their customer service was inferior to the Downtown location. Wonderful experience.
All aspects of my recent service visit were perfect. I got a firm, quick appointment, I discussed different service offerings, I got a quick shuttle back and forth.while the SmartCar was getting work done. The car was so clean when I picked it up and the work done was exactly what Lola had estimated. I came away with the overall imprecision that I was respected as a person and treated as an ongoing customer. I will not go to any other place in Calgary.
Great sales experience. Drove three different GLCs to make sure I made the right choice. Making the deal was painless and the delivery was fantastic! Thank-you guys!
Extremely helpful staff in all aspects of the purchasing experience. From the moment I ordered my Mercedes, to the delivery of my vehicle I was kept informed of where my vehicle was. It was also super easy to get all of the technology synced with the help of Mercedes Downtown employees.
The Downtown location has been excellent. I dealt with Charlotte and Robin in Finance. Both have come off as very friendly and knowledgeable in terms of their products and there was never any pressure from either to purchase. Overall a great experience! Thank you so much team! I love my Ruby! :)
Dealt with Salesman Jerry Li last week at the dealership and tried to to get a GLS 450. Beginning of the process was already felt pushy. Until the moment that he convinced me to get the vehicle and sell it back to him so that he would able to ship it back to China. He offered me $20000 on top of what I should have paid. It sounded tempting to me but he never told me the risk of doing it ( which might get suited by Mercedes Canada if I ever sell the vehicle to an exporter). After my colleague told me the fact that the possibility of getting into a lawsuit, I rejected the offer and never been back since. The next couple days Jerry kept pushing me to accept this offer. I felt completely annoyed and I would not go back to this dealership again due to their unprofessional work ethic. This should be investigated further by the GM of the store and I will file a complaint to Mercedes Canada to address this issue.
I bought my first car from Downtown Mercedes in March of 2017 and then I went back in March 2019 to upgrade! Both experiences were exceptional and met all my expectations. Everyone there is very friendly and knowledgeable and I highly recommend you ask for Rob!!
Great dealership! Great service from Rob, Robin and Mike - from booking a test drive online through to financing and pickup, these guys were professional, accommodating and friendly. No questionable sales tactics, no unsolicited offers - all in all a great car buying experience.
I have received such a great service at Mercedes-Benz downtown. The team goes above and beyond to support your needs and answer any questions you may have, at any time! I'm so glad to have done business with this dealership and I intend on continuing to do so in the future. I strongly recommend these higher quality services and follow-ups to everyone. A big thank you to Robert Nelles who helped purchase my first Mercedes and Michael Jennings for the technical support!!
Just picked up an E450 and couldn't be happier. The level of professionalism I experienced at this dealership far exceeds any other dealer I've dealt with. If you're looking for a more personal and professional experience, I highly recommend visiting the team at Mercedes-Benz Downtown Calgary.
I just bought a C450 at Mercedes Benz Downtown Calgary and it was well worth the trip. I live in Edmonton and could have bought my car here but the insults and incompetent sales staff at both dealerships just let me walk out the door.
Rob Nelles understood that I knew what I wanted and that I did a lot research on my car. This being my 3rd new MB purchase I knew the process and he respected that I knew how things worked.
I ordered my C450, made a last minute change before it went into production, and the car even showed up earlier than expected! I'm really happy with the sales experience and the car of course.
Great job by Rob and all the others involved!
Super convenient location and fast shuttle service to downtown.
Sure beats the trek from the south auto mall.
The service advisers actually know my name and cars too which is rare at larger dealerships where you're simply another number.
I just received my fourth MB from Merceds-Benz Downtown Calgary, a fine 2016 E400. I want to say the entire experience was a delight ! Thank you to Gordon Tate, Mazen, Vanja and especially Neil for explaining all the nuances...some slight changes from my 2007 E350! All of you were awesome. I'll be back as my wife has identified her next vehicle from you. Keep up the great work ! Thank you. Martin Wilkins
As a mid 20-something buying a car was a rather painful experience. Most days I just wasted my time standing around in other dealerships whilst being ignored by the sales folk. When they would talk to me, it was usually quite condescending and I'd typically just leave onto the next dealer.
The experience at Hyatt was 100x better than the service I received at a dozen other dealerships, Cary immediately came over to me when I entered the showroom and proceed to help me out. He ended up showing me a vehicle I wasn't even aware of that ended up suiting my needs better than the car I originally wanted. He took the time to listen, ask questions and ultimately get to know me...
In the same day, I purchased that car from Cary and could not be more pleased with the vehicle and the service I received. Benz was the last dealer I figured would give the time of day to a 20-something and I could not have been more incorrect. Whether it be your first car purchase or your 20th, I guarantee you Hyatt (Cary specifically) will treat you excellently
I absolutely love dealing with Hyatt. I live closer to Edmonton but will drive to Calgary to avoid using the Edmonton dealers. Purchased the diesel GLK last year and the sales department was nothing short of exceptional. Even a year later, my sales lady will respond to any questions I have right away- and I've had many! The service department is also quick to respond to any of my questions and even helped with information about getting my service done at a non-MB service center. Would highly recommend.