Sold me a miata with a Blaupunkt stereo, absolutely electric, but got er smashed at a local nightclub, backs gone now
The vehicles are great however customer service here is greatly lacking. I’ve purchased two Mazdas with this company and have been a customer for years. I have a repair that needs to be completed after I placed a complaint about them with the BBB. They tell me they can drive me anywhere I need to go with their courtesy vehicle because the repairs will take all day. Well I live in Martensville, and apparently they don’t shuttle people that far, only within Saskatoon limits? I have nobody else to drive me so a courtesy vehicle is my best option. I tried a few different options,so I can somehow get the repairs done. I mentioned I can get a ride back into Saskatoon, and they still wouldn’t work with me. This doesn’t make sense to me, so I could tell them I need to be driven all the way across town to the edge of the city but they won’t drive me to my home which is the same distance/drive time? And just a side note: I’m in the market for a new vehicle and called 4 other dealerships in the city (one of which was all the way in brand court) and ALL of these other places shuttle to Martensville/Warman, so I will be taking my business elsewhere
When I go to buy a new SUV. If you’re in one of the cities I mentioned I would recommend looking elsewhere for your vehicle, you won’t get the proper service you deserve.
Great staff and very easy to deal with. Highly recommend, I was approved and in a new vehicle in a couple days👍
The new Mazdas are incredible pieces of machinery. Just saying! But the service was friendly and straightforward... what more can you ask for? The lot was huge and very well inventoried too.
Great service! Just very kind, considerate down to earth people who sell an amazing product.
Great staff, bought my first Mazda from this dealership, I'll definitely be returning for another vehicle once my daughter has her license.
Clayton was incredibly friendly, extremely knowledgeable, fun and easygoing. He answered all my questions, was patient with no pressure while I considered my options and took time on his day off to get the purchase of my new vehicle set in motion. The day I took it home he walked me through all the options of my new cx30, showed me a few things I wouldn't have noticed on my own and was a joy to work with. If I ever need another vehicle I'll be going back to Clayton. :)
Rob talked me through every step of my financing, started the process over the phone later in the evening at my convenience and had everything ready to sign when I entered his office for my appointment. He clearly explained the warranty and put no pressure on me to purchase extra warranty or options. He made what is usually a stressful experience a breeze. Thank you again!
When you have singular dealership in a city they dont care about customer. I had so many questions about the vehicle but the sales guy didnt give a proper response even when showing the vehicle, i learned all from the internet than from the sales guy. I felt this dealership is not for people with different racial background and i would never buy from this dealership and never suggest my friends and family to go there. All the sales guys should go Asia and see how to offer customer service when buying a car. Its the customer who is spending money on a depreciating asset, so customer is the king with cash.
Friendly staff and very helpful.
Bought my very first brand new car from here (Mazda 3 Sport). Brad and Rob were very helpful and answered all of my questions.
In the future I shall definitely buy another vehicle from this place.
Mark and Rob were a delight to deal with. Mark identified what I needed from the car and answered all the questions I had. It was easy to relate to him and made me at ease during the purchase process. I would recommend Mainway and Mark if you're in the market for a vehicle.
Hoping to save a future customer from having to go through our experience. I do not recommend this location for purchasing a pre-owned vehicle.
Staff stand around and stare at you upon entry, no greeting or smile which makes for an uncomfortable environment. Covid-19 precautions don't seem important as staff only wear masks upon request.
Mark did a great job finding us a pre-owned Mazda that we wanted but the customer service from the day of purchase on has been terrible.
A few things weren't fixed/ready like we agreed upon, requiring two more return trips only to still be left unresolved. Mark told us that the two-way command start key fob needed to be replaced by us as it could not be reprogrammed.
Rob was an hour late for our scheduled appointment. I paid and signed for the Mazda Added Protection warranty, only to be told a few days later that this particular warranty cannot be honored due to the km's on the vehicle, and that it was sold to us in error. We were offered a different warranty or a refund. We contacted other Mazda dealerships nearby, got two responses stating they could sell us the warranty we were looking for on our pre-owned Mazda with its km's.
Took the refund and drove to Regina Mazda where Kristy took care of us. She sold us the warranty at a lower price, gifted us all season floor mats for our trouble and travel, and sent us to a nearby company that quickly fixed our 2-way command start key fob at no cost to us (it did not need to be replaced). She accomplished more in 2 hours than staff at Mainway Mazda accomplished in two weeks. Therefore, I recommend heading to Regina if you're in the market for a pre-owned Mazda.
Am on my second Mazda now from this store. My CX-9 is an absolute pleasure to drive and Mainway has always been great to deal with for everything.
I have had a couple great experiences buying a vehicle from Mark Schick, he is a great guy, knowledgeable, professional, and goes the extra mile. I bought an SUV from him, I was looking for something specific, and he made it happen. Shortly after I needed second vehicle and he went the extra mile to get what I wanted, and fit the budget. Thanks Mark for the hard work you did.
Just got my second Mazda vehicle from here! Service team always been great and the salesmen Dicky Tam is always on top of everything. Love visiting this place too and everyone is very friendly.
Amazing experience at this place! I end up purchasing a new 2020 CX-5 from Dicky at Mainway Mazda! His service and this dealership is the best one I've been so far! Very honest doing business and no pressure at all.
Go see Dicky Tam! Just bought my brand new 2020 CX-30 from Mainway here. Love their passion of doing business. No pressure, honest, and very knowledgeable! Will definitely recommend my friend to go.
Update:
Called in to Mainway and talked to Brian. He helped me order the part I needed finally. I never brought up my previous experience and he without being prompted stated he saw my review and was sorry about the experience. I thought that was big of him to not only read the review that I posted just over an hour before but to also address it and make sure there were no hard feelings. So in my books Mainway's response to this is worth the 5 stars.
Called Mainway, asked for help with purchasing a cv Boot kit. Was told I could only purchase a complete cv joint which is way more money. Went online and did my own digging found a boot kit, called to confirm that I could purchase the kit which they verified was possible but could not verify what the kit actually came with. Called Rally Mazda in PA and explained the difficultly I had in figuring things out with Mainway. They were able to sort me out and confirm what pieces came with the kit. I am giving a poor review because I feel Mainway just gave me almost no effort in locating this part.
Mark Schick is awesome. Go see him. Great dealership. Great vehicles. Always loved my previous Mazda CX9. Just bought a new CX9 and better than first.
Parts department was zero help. Couldn't be bothered to send me detailed information on accessories I was interested in. I got more information looking on the Mazda web site.
Very nice dealership. Salesperson Brad was very helpful and pleasant while also being extremely knowledgeable as well. Definitely recommend talking to him if you are in the market.
I had an great experience with Brad Lambe as my salesman. His friendly demeanor and helpful tips really helped me understand what I was looking for. He really knew the product and I never felt pressured to buy! Highly recommend.
I have nothing but great experiences at Mainway Mazda. Brad Lambe is intuitive and will not let you buy a car that is not right for you. Buying a car is stressful, it's a big investment and big part of your day to day life. Brad definitely put me at ease and made the buying process much easier.
Clayton Kinzel was great help and answered all my questions, I want to go 10 stars but it only let's me go 5. Recommend you see him for anything car buying related. Honest and knowledgeable.
Visited today and did my second service appointment here. The service team was always so friendly. The salesmen that sold me the vehicle Dicky Tam always come and say hi to me. I always feel welcome here. Good job guys.
By far the worste mazda dealer in sask. Save yourself time, money and stress by driving 1hr north to prince albert.
I will definitely consider them for my next vehicle purchase
I own CX9 2018 model. It is sad to report this problem, primarily on the tire department.. Very unhappy on the way tire servicing has happened. I am getting stressed with problems in this cold weather. Got my new 4 winter tyres installed in Oct. They were installed incorrectly with no wheel balancing and realized the same when I drove on highway speed after 1000km. Had to get the car in to get that fixed. Now I am realizing one of the tyres pressure comes down quite often. I got the best tyres and hoped paying premium for ur labor will get best service....but it cant be more bad or stressful as I am experiencing. Need to come again I guess
Loving my new 2019 Mazda 3 AWD. Great ride, and handling. The salesmen Dicky Tam provided very satisfied service. Would definitely recommend my friends to come.
Always great service and fast oil change. The salesmen Dicky Tam always give me update on the latest new from Mazda. Would definitely get another Mazda from them
Definitely satisfied with this place! Just picked up my new SUV here. My salesmen Dicky Tam was great. Very knowledgeable person and good service! Go see him if you need a car in Mainway!
Purchased my CX-5 here last week. The salesmen Dicky and the sales manager Scott was great to deal with. Will definitely recommend anyone to go see them. Keep up with the good work guys
Just bought my new Nissan Rogue from here! The used car selection is always great in this dealership. The salesmen named Dicky Tam always keep me posted on what's new coming in, and we finally got what we want! Great job guys and I would definitely recommend my friends to come.
Just purchased my second Mazda here! Love the service in this place and my salesmen Dicky Tam is always super helpful! Keep up with the good job guys!
Finally picked up the new 2018 Mazda 6 from Mainway Mazda here. They have great incentives there now and couldn't resist! Dicky was very helpful, and we chat for about 6 months before I made the purchase. He was very patience and updated the incentives information for me every month. Love the salesmen and love the dealership. Would definitely recommend my friends to go
I'm loving my brand new 2019 Mazda 3. I was very happy with Mainway Mazda. The purchasing process was easy, my salesmen Dicky wasn't pushy for me to make a decision or rush me into anything. It was good experience and I would definitely recommend him and the dealership itself if anyone is looking for a new vehicle!
Just bought a used Ford Escape from Mainway Mazda here. Dicky Tam was super helpful and answered all my questions. The dealership shown me all the history of the vehicle and Rob the finance manager was great as well. Super happy and excited for my new ride! Thanks guys!
Just picked up my used CX-5 from Mainway Mazda here. Just wanted to share my experience here. My salesmen Dicky Tam was very helpful and made the whole purchasing process very smooth and easy. The finance manager Rob was very informative too. Love this place and I would recommend all my friend to go there!
Just picked up my brand new 2019 Mazda 3 here at Mainway. Very satisfy with the whole purchasing process. I would definitely recommend Dicky Tam to be your salesmen. He is very friendly and was able to answer all my questions. Great team that they have there!
Upon our visit, my wife and I were greeted by Mark Schick. He was pleasant and very knowledgeable. We did not purchase a vehicle that day as we are shopping around, but his customer service and upbeat attitude have us wanting to purchase a vehicle from him. His no pressure sales information was also appreciated. We will be back
I met Mark Schick at Mainway Mazda a couple of weeks back. Never in my life have I been this impressed by a salesperson. His product knowledge of the Mazda lineup and the competition blew me away, and I did not once feel over pressured to buy, unlike the competitors who applied so much pressure on me to buy"today", that I hated the whole new car shopping experience.
I fully endorse Mark Schick as a representative for Mazda and I know I'm in the greatest of hands with him as my salesman. Thanks Mark! ZOOM ZOOM!!
Mainway Mazda was able to provide me great service throughout my purchasing process. My salesmen Dicky Tam was very intelligent and knowledgeable. He was able to ask all the questions I had. Great dealership!
Awesome dealership to deal with! Everyone is very friendly and very helpful! Parts and service staff was great to deal with! The sales staff was awesome to deal with, very informative and helpful and actually try to help you find what your looking for. Service guys were great, kept me up to date on my repairs while my car was in the shop! I would definitely keep bringing my vehicles here!
I'm editing my original review.
When I first went to mainway Mazda I wasn't eligible to get the car I want, not because of the dealer but because of my bad credit. After a bit of work the awesome loan officer there got a deal to go through and I got my dream car!
Thank you to everyone working there! You guys are awesome!
Great experience since I'm able to talk with salesman Dicky about the car models and he explained what features the vehicle has. A test drive definitely helps me to make the decision for the best fit, and also know more about the performance about the vehicle.
Driving my second new Mazda and loving it!
Service has always been above and beyond!
I've been coming here to service my 2006 Mazda 3 for the past 2 years, and I can tell that they are the best I've ever had. Honest people in the service department, they never recommend unnecessary repairs. Once the rear left chock on my Mazda broke, so I took it to Mainway Mazda, and requested that they replace both rear chocks. I came back to pick up my car later, and I was surprised that they replaced only the broken one and they explained to me that the other was still in good shape and I can still keep it for years... How many mechanics in the world would tell you that?! Well, I know one and it's here in Saskatoon...
Been buying cars from them for 15 years! Great sales staff and amazing service department, and the parts department is very easy to deal with! Would definitely recommend this place!
Been buying cars from them for 15 years! Great sales staff and amazing service department, and the parts department is very easy to deal with! Would definitely recommend this place!