Quality customer service leading to a great buying experience from Westowne Mazda. Thanks to Ali for helping prepare everything and making the buying process smooth and enjoyable. Would recommend buying a car here to any of my friends.
Westowne Mazda will completely restore your faith in humanity and the value of customer service. I'm on my third car from them, and as long as Mazda builds a car that suits my needs, Westowne will always get my business. They're a family owned company, and the patriarch drives the customer shuttle... and like his sons is a warm and genuine man.
As a repeat customer who's purchased from other Mazda dealers before, Westowne and their team have done a great job ensuring a smooth purchase/sale on 2 occasions for me. Ali was the representative I dealt with, he was very professional, informative and I would highly recommend a trip to Westowne.
Very friendly and knowledgeable staff. The work that was done was done very well and in a timely manner. The staff keep you up to date as they are working on your vehicle.
Very clean, bright and welcoming showroom.
Excellent service and fast. The attention of the service department was amazing and offered me a shuttle service while my vehicle was in maintenance. I really recommend it.
The attention to detail I recieved today from Service Advisor, Tistan was exceptional. From the moment I walked into Westowne Mazda I was made to feel like they wanted and appreciated my business. Tristan is one of the main reasons I will return to this dealer for the servicing of my CX-5.
Great experience!
Excellent costumer service, really good dealership, good cars, friendly staff. I highly recommend this place.Thanks to Ali for helping me to get my car!
The salesperson was not professional. He took off his mask twice, stating... "oh you're comfortable, oh ya" and proceeded to REMOVE HIS MASK. (TWICE). Furthermore he lacked basic knowledge about the cars he's trying to sell. He looked up the differences between the models online and read the features aloud. I could have done that myself. Covid is still a thing. Can the dealership reinforce the mask on at all times rule?
Better service and reasonable car maintenance charges.
I get a corporate pricing deal as part of working for my company, but when I asked about a specific car that they had listed, they would not give me the price unless I showed up to the dealership. That’s ok! I’ll just go to the other dozen dealerships that my plan allows me to!
I have been a Westowne Mazda customer since 2006. Today was the 4th vehicle I have picked up from this dealership and they never disappoint. Shazad is a very knowledgeable salesman not only does he know the product, his empathy and compassion for what the customer needs makes sure you purchase a suitable vehicle for your needs. Mazda has come a long way. The styling, the drive, the price are all in great value. The service is friendly and professional. You won't be disappointed
After looking to lease a new vehicle at numerous dealerships I decided to go with the 2020 Mazda CX-30.
My dealings were with a gentleman named Niki Figliano... He made it very clear from the get go that he was a veteran in the industry and was very helpful in answering all my inquiries( there were many). Also, everyone from the receptionist to business manager were pleasant to deal with.
The whole process, from start to finish, was handled with tact and integrity... IMO, something that is currently lacking in the retail industry.
Thank you once again Westowne Mazda and I'm sure moving forward, this will be the start of great experience. BTW... the CX-30 Is by far the best I've seen in this segment of compact SUVs.
5 Stars all the way and would definitely recommend Westowne mazda to anyone in the market for a Mazda.
Awesome service, i got my annual service done here. Online appointment was flawless, they delivered my car back to me in less than 2 hours. They weren't pushy to sell extra unnecessary services.
I got a great deal on my Mazda CX5. Love the vehicle and the salesperson, Alex, was definitely a "people person". Thanks very much.
My first visit to this dealership was enjoyable, and I was so excited to be shopping for my first car. Unfortunately, when it came to signing paperwork and completing the lease, things went south very quickly. Somehow numbers got mixed up and the initial quote that was given to me was wrong by $80/month (pretty big difference). Mario, the sales manager, yelled at the sales staff in front of me, all the while telling me that its impossible to get what I wanted at the price I had JUST put a deposit on. So I had to take out features that I was really looking forward to in order to get the price that made sense for me (still $30/month above the first quote) because there was "no way that price would work". Then when I asked if I could see the car I was getting (CX30 GS), to see what it looked like without the luxury package that I was initially getting, and they told me they wouldn't be able to find the car that night because it was close to closing time, and that I'd have to come back (mind you, I rented a car to even get out there in the first place). So, all that to say. Mario ruined the whole experience for me, and took the joy out of a huge personal milestone.
Poor service and knowledge. Refuses to sell or quote me a price for a 2009 Mazda 5 thermostat without me providing a VIN number. Really?.. Really?? Can tire had no problems doing it, so why is this Mazda dealer so incompetent? Shame. Take your business elsewhere.
Absolutely terrible customer service. I made an appointment with the sales manager to buy a car. He took my phone number and said he would call if it got sold before our appointment. He never called I showed up for my appointment and he told me it was sold. I took a day off work for the meeting. He wasted my time and showed no respect or concern for this customer.
I found there what I need, good costumer service. Fast,without extra useless questions.
Westowne is excellent!!! They always take perfect care of my car (and I love my Mazda.) They always get everything right and they're prompt. My car is always ready when they say it will be. I drive a Miata and I used to take it to Erin Mills but this place is so much better -- professional, prompt, and they never scratch my car. Everything is about this place is great.
Couldn't have been treated better today from the Service Dept. They went OVER AND ABOVE, were professional, courteous, and focused on customer satisfaction. Amazing service!
I'm very happy with my new CX3 Mazda. The customer service at this store was such amazing and they do everything to make their clients satisfied. Thank you Nick for the excellent attention that you have given. Looking forward to see you guys in a next purchase. Cheers.
Very poor service department. Made an appointment for oil change & tire swap (to winters) and this service took a whopping THREE hours to complete - a blind person could have completed it faster. Who has 3 hours to sit around for such a simple service, while paying top notch prices? Unless you value your time very little, you could go virtually anywhere else and get this simple stuff done faster & cheaper. Definitely my first and last time visiting this dealership's service department.
Professional service by Ali Moghadam (Sales consultant). Very transparent on pricing and I got the best price among a couple of other Dealerships.
Ali walked me through the pricing in a clear and non-confusing manner. I highly recommend him and this dealership.
Had a great experience purchasing new Mazda 3. What I liked the most is that these guys listen. They won’t try to convince you to buy something that you don’t like, nor sell you something you don’t need. Doug went over and beyond and made all efforts to understand our needs. As we were closing the deal, it felt like we’re doing business, not with “just another salesman”, but rather a friend. Thank you for getting us in our new Mazda, Doug.
The team at Westowne Mazda were fantastic!
Just purchased a brand new 2019 Mazda 3 with premium package.
I was blown away with how easy it was to deal with their sales team. Sam D' Amours was a pleasure to work with. He was very knowledgeable, answered all my questions and was very polite and appreciative of my business. I didn't feel pressured to make a decision. They understood my budget and worked with me on pricing including my trade in. I wish I had bought my last Mazda from them. I would definitely buy from them again.
Fast and friendly service in a convenient location. They were able to help me with questions via any communication method I wanted (text or call) when shopping for a vehicle. Would definitely go back for future purchases.
Like any dealership, they will try to sell you additional products and or services. Being knowledgeable about what needs repairing and what doesn’t helps.
Tip: Explain what you came in to get repaired and any additional “work” that the service advisor tells you needs to be done, simply ask “is this a recommendation or is this urgent?”
Average service for oil changes, seem to be more expensive than other dealerships....and always trying to up sell on things that aren’t needed. Way overpriced when I needed new tires, and the final straw was trying to sell me a new latch for more than 5x where it costs elsewhere — when this is a known problem with my model and others I’ve spoken to have had the piece replaced free of charge. Will be looking for a new option!!
We had the greatest experience buying our Mazda at Westowne Mazda. The customer service was incredible !! Shahzad was extremely professional, gave us a great deal from the start without any back and forth ! It was a breeze ! I never thought that buying a car would be a nice experience , but this time around it was awesome !!! I highly , highly recommend this dealership
Took my car in to get my Mazda quoted for a repair, was given a quote and decided to take it somewhere else. Was then charged 125$ for a 15 minute inspection when I was never informed that there would be a charge. Then the price was later upped to 200 because they “checked my brakes” too. The girl working at the customer service desk was extremely rude and condescending. I strongly recommend you find anywhere else to get work on your car done because it’s clear that the people working at Westowne Mazda couldn’t care less about their customers.
Got recall work done on my new 2019 Mazda. Waited in the waiting area for the most part. Free coffee water and WiFi. Took a little longer than expected but they did offer to shuttle me home. Overall happy with my service.
Excellent service! Would highly recommend to anybody looking for a new or pre-owned Mazda. My experience with Westowne Mazda was effortless and they were very accommodating. The staff are very friendly and provided recommendations that best suited me. Special thank you to Niki and his team. Will definitely be making my future Mazda purchases at Westowne.
Service has always been great.
My wife recently had a minor accident (broke her side mirror, when she was backing up in an underground garage). We brought the car in to have it repaired, and to take care of a few other things. Service was great, and they did their best to make the repair as cost efficient as possible by replacing just the mirrored glass, vs. the whole side mirror.
This one star is not about the dealer but the Mazda itself. I got a brand new Mazda 3 with roof rack installed from Brampton of Mazda, and they forgot to give me one of these plastic covers for the roof rack slides for the water. I was passing at this location and kindly asked them if they can give me one. Yes they did give me for a piece charged 7.67.
This was my first time car shopping and I prepared myself to deal with a pushy sales rep, but that was definitely not the case here! Everyone was very friendly and really listened to my concerns and didn't make me feel dumb. I never once felt pressured by anyone. Overall, a great experience and would highly recommend.
I spend some time shopping at Westowne Mazda, not quite sure what I was looking for or wanted to get into at all. As soon as I entered the building I was approached by a young but yet incredibly professional man by the name of Mark. He was remarkably patient with me, helping me through every twist and bend of the whole process, making it rather effortless. He was a sheer joy to speak to and work with. He knew it was my first time shopping for a brand new vehicle and he treated me with nothing but respect for my slow roll mentality. Westowne Mazda was an amazing experience, thanks Mark!! 10/10 service.
Great service. Shawna was super helpful straightforward. I've been going to Westowne for more than ten years for service and prefer it to every other dealer I've been to.
Wonderful staff; wonderful service and overall the dealership is top-notch. My Mazda CX3 is a brilliant little car and the staff ensured I got the right automobile for me. I am already a repeat customer and will be again.
I am very happy with the service I received last week. My car had an engine light on for over 6 months. I have taken it to 3 different mechanics, they would "fix" it but each time it would last only for several kms and the engine light would go on again. Westowne Mazda Dealership was my last hope. They repaired it 6 days ago and everything is good now. Thank you!
Great experience here with the service department. Will continue to come here for honest work.
Sales are mostly nice. They make a good effort to treat you right.
I love this place! I was interested in the 2019 Mazda 3. I went to over 3 Mazda dealership in Toronto and they didn't have it. When I came to this location, they had it on display. I love how this dealership has all the cool cars on display before any other dealerships.
Purchased the car from Natia almost a year ago. She was by far the most attentive sales representative out of all the dealerships I've been. The service department is also absolutely fantastic. I've been making appointments via their website and the wait time is relatively short. I'm always grateful for them to take my car through the car wash every time after the service.
Standard Mazda dealership trying to get your dream car for you. Carina is an excellent salesperson trying to go over and beyond while Mario the finance manager tries to get everything run smoothly and the distributor manager is the sweetest kindest manager I have seen in the industry. Hopefully everything goes smooth and we get our new car soon.
Standard Mazda dealership trying to get your dream car for you. Carina is an excellent salesperson trying to go over and beyond while Mario the finance manager tries to get everything run smoothly and the distributor manager is the sweetest kindest manager I have seen in the industry. Hopefully everything goes smooth and we get our new car soon.
Great. In again today for the usual lube, oil, and filter on my 2006 Mazda 3 with 235,000 km. Waiting for the ride to my office by the usual driver, who is extremely friendly every time, when a gentleman saw me waiting and insisted that he take me to work in the other dealership car. After a few minutes of conversation, I discover it is the the dealership owner driving me to work.. That is service!
On a previous service to isolate an unique sound, Marcin took me with him for a road inspection, spending a half hour with me at no cost. I'm told that Marcin is on Mazda Canada's top Ten Mechanics List, and the only one located in the G.T.A..
I have been using this dealership on a regular basis since 2005 (my first 3), and for a period earlier when I owned a GLC. I've been consistently been treated fair and the work is done as described. When there has been a difference of opinion on the repair quote, or when there has been an issue on quality of work I have have always ended up on the better side without hassle. I have used other service sites (other Mazda dealerships, private shops, brand name tire shops, and big box retailers) for various services because I think it is cheaper. Sooner or later, I get disappointed with them when I'm not treated well, and I always return to Westowne.
Serviced my Mazdas here here for more than two years now. The best auto service experience I could ask for. Staff is courteous, professional and provides knowledgeable advice. I always leave the shop with confidence that my car is in great working order and that the work done was what was actually necessary. Thank you for taking great care of my Mazda! I will keep coming back here even if it means driving across town.
Serviced my Mazdas here here for more than two years now. The best auto service experience I could ask for. Staff is courteous, professional and provides knowledgeable advice. I always leave the shop with confidence that my car is in great working order and that the work done was what was actually necessary. Thank you for taking great care of my Mazda! I will keep coming back here even if it means driving across town.
After the birth of our second child, we decided it was time for a bigger vehicle. Months of research proved that the Mazda CX5 was the best fit for us and it is now the newest addition to our family. We now have two Mazda vehicles in our driveway! Thank you Shahzad!
Great service, good prices. They explain everything that needs to be done before fixing it and not trying to over charge you. Sometime they fix extra stuff for free or give discount on services. The service is always professionally done. The car drives great after each service.
I bought my first car there over three years ago. When I was shopping for a car they were very helpful, friendly and did not pressure me at all. After visiting almost every dealer in the area I decided they gave the best experience and I bought my new 2010 Mazda3 from Westowne. I've been visiting them for maintenance ever since and the staff continue to maintain a helpful and friendly vibe. Sure sometimes things are not perfect with cars, however if you just speak with the staff they will help to make things right. Overall I am very happy with my decision to buy my Mazda3 there and I continue to return for maintenance. I would highly recommend anyone in the market for a vehicle to drop by and say hello.