They were accommodating on the test drives. They then lowballed my trade in and when I pushed back they upped their offer 25%, just like that, which left a bitter taste, as they were obviously trying to take advantage of me. They were also very inflexible on the new car price. Result: I walked and bought a brand new CX5 from Yorkdale Dufferin , with a deal that was about $3000 better all round, plus 99% of the deal was concluded over the internet, which was very convenient for me. Bottom line, the buying experience at Yorkdale Dufferin was superlative in every way and they made me feel like a valued customer. Gyro didn't come close.
you should win my business, but I have been waiting for your appointment email to arrange my visit, but nothing went to me until last minute which I already visited airport mazda, and other Volkswagen dealers, and finally made a purchase from other dealers.
Looked into a Mazda CX-5 GT and met Mike Acuna, a sales rep at Gyro Mazda. He was very professional, extremely well versed into the technical aspects of the vehicle and very helpful with the test drive. I appreciated his friendly, casual, no-pressure approach and am definitely considering returning to work with him.
Sloppy and rushed service put you in harm's way... I posted a negative comment after appalling service within the last week, and strangely there was a flurry of almost 30, 5 Star positive ratings at a rate unprecedented in their comment history. Read into that what you will. Also, it's worth noting the number of comments on Google about Gyro Mazda screwing-up oil changes. This is a simple procedure. If they can't get this right, it doesn't bode well for more complex repairs.
I recently bought a used 2013 Mazda 2 from Gyro Mazda and the sales rep, Michael Acuna. He was very helpful, and professional. The car was for my wife, she already knew what she wanted, so it was fast and easy decision , so the whole process of buying the car was over quickly. The car I bought was second hand it was slightly damage (door), but when I picked it up, it looked like new.. I already own Mazda CX5, so if you are looking for a car, look for Mazda. My wife is very happy about her new car! Thanks Michael.
I had the same experience as Derek. I had negotiated what I thought was final deal, signed bill of sale, and made an order for a 2015 Mazda 3GT. Thanks to unhaggle I negotiated $400 off invoice. However, the car took 2.5 months to arrive because it was factory ordered, the dealer made no attempts to offer me alternatives (ie. similar model at other dealers lot) and failed to communicate expectations with me (very amateurish). When i finally rec'd my car, in my excitement of finally getting my long waited car, i discovered that Jack Jin (the finance manager) had added a $442 Titan 2 Option (supposed 2-yr warranty to repair dings) without my knowledge or consent. Yes I signed the final bill of sale, but it was reasonable to expect your final bill of sale to be exactly the same as the original. However, Jack Jin, probably realizing that they were not going to make any money off of me, slipped in this $442 option without consuting IN ADVANCE. Very underhanded and dishonest. I went into Gyro Mazda with a lot of goodwill towards the dealership, however, the post sale experience was disastrous. What a shame for a family run business to let a couple of amateurs ruin a reputation. All I can say is that, folks, you are better off going to Westowne Mazda if you want a more positive sales and post sales experience.
Pre-sale experience was simple. They beat my offer and I'm happy with that.
Post-sales experience was lacking; it took a week and a phone call from me to learn that it would be a 2 month wait for the vehicle (factory order). I had to push for a dealer trade to get the vehicle earlier, 3.5 weeks after signing papers. In hindsight, I should have gotten the dealer to write down the delivery date on the bill of sale prior to signing.
Post-sales definitely soured the experience, but I'm not opposed to doing business with Gyro again when the lease is up. I'll just remember to get a delivery date in writing next time around.
Had a great experience with sales and financing department. The sales members were enthusiastic and sincere, while also being helpful, catering to our needs. We got a CX-5 from them, and are happy as we can be. 10/10 would recommend. Upon picking up the car, Yano was very helpful too! From sales to financing, and service manager, all staff is very helpful.
UNPROFESSIONAL behaviour from Brenna. I booked an appointment to come down and test drive a vehicle and discuss purchasing options with Brenna early this past week (but I never got the chance do either of those things). I drove a long way to come see the car, and I arrived early for my appointment to be told that someone else is currently test driving the car (totally fine). Was told to wait until they got back. The other people interested in the car got back to talk to Brenna, yet she never checked in on us or gave us the option to take it for a drive (when we asked we got a rushed "yeah one minute" as she walked away from us). That minute turned into over 30 minutes as we sat in the waiting area for her to take care of her so called "valued customers". She never updated us on the status of the car and we probably would have been sitting there until closing if we hadn't left and talked to Paul on the way out (who was nice enough to try and find us something else). She never apologized for her actions and left us with a bad impression of the dealership. You should be taking care of all your clients.. not just the ones sitting in front of your desk.
Cannot say enough about the first class treatment we received at Gyro Mazda and for resolving an issue with our air conditioning unit on our Mazda CX3. Many thanks to J.P. and Renee.
Professional, efficient and personal service while also following a strict COVID-19 protocol...very impressive!
I felt safe! Thank you.
Recently I had a great experience at Gyro Mazda! Melissa G. and Anna D. were both friendly, patient and knowledgable throughout the entire process. As a first time car buyer, they both made me feel comfortable and answered all my questions. I love my CX5 and fully recommend this dealership to anyone!
Pros: knowledgeable sales team, accommodating, friendly.
Cons: -
Recently bought a car from these guys, and I can't say enough about them. They were very accommodating and understood my needs. Moe Francis was very helpful and knowledgeable. Would recommend checking them out if you're on the market for a car.
Gyro Mazda has a fabulous team of people with skills. Especially Anna & Mellisa, these two people has made my life easy, they took care of every little detail that I needed to know and has provided me the best possible vehicle solution. Also I must mention Yon, he is the tech guy who knows every bit of the vehicle and explained me everything smoothly. I bought a Mazda Cx30 & I am loving it. Thanks again.
Purchased a 2020 Mazda and Melissa G was great through the entire process. She asked thoughtful questions about what was important to me in a car and then walked me through all the features of the car that answered those questions. I never felt pressured at any point. Thanks for all your help Melissa and thanks to the entire Mazda Gyro team!
Great service!
I just purchased my first car, and Mo Francis was very helpful and knowledgeable, and made the experience painless.
This is our second purchase at this place, we find that they carry cars in good condition and have the best deals. I definitely recommend this place.
Wish I could give zero (or negative) starts... Unfortunately, bought a new car with these crooks back in 2015. After taking the car to them for regular maintenance a couple times, I realized they are ripping me off in no small way. The GPS maps they sold me were already outdated, and the GPS never works in the cold. On my latest adventure there, I discovered that the overpriced extended warranty they sold me was from a 3rd party, not Mazda, so I had to pay for diagnostic fees and other things that the Mazda warranty would have covered. Also on this visit they wanted to charge me for work done under a recall for the handbrake. They also told me I need full front and rear brakes (pads and rotors) as well as belt replacement and a brake fluid flush. As for the GPS and back-up camera not working in the cold, they wanted to charge $155 diagnostic fee, even though these issues are well known and documented. This, after doing nothing, because it was not a cold day when I took it in, so obviously it was working. I showed them photo's of the error message I was getting, but there were more interested in my money.
I took my car, with the list of items they said needed work, to a respectable shop, steps away, and was told that the belt was perfectly fine, the front brakes had another 15k to go, and the brake fluid flush was done as part of the recall. I saved about $1300 by going to Ari's. Clearly, Gyro are crooks, doing unnecessary work, asking for money for things covered by recall, etc. DO NOT TAKE YOUR CAR TO GYRO
Fantastic buying experience at Gyro Mazda! The entire team stepped up to get into the best vehicle and turned my purchase around quickly! I highly recommend Gyro Mazda! Happy New Year!
Purchased a used vehicle and was very satisfied with the service provided. Mellisa G was very knowledgable about the car and polite throughout the whole purchasing experience, never felt overwhelmed. Anna was also terrific throughout the financing process, I did not feel lied to and was able to make my own decisions by asking her questions, unlike other places that pressure you into warranty and other services. Overall terrific place to purchase a vehicle and no problems at all and took no time at all. Great job Gyro Mazda!
I came here to buy my second Mazda in the same year and wish I would have gone here the first time also. From the moment I stepped inside, everyone was on me to help me out and find the right car for me. Their product specialist Melissa Grosse, asked all the right questions to help me get in the right vehicle that I was looking for which is a 2017 Mazda6 GS LP. I will definitely be back here again, but hopefully at a much later date for the a manual transmission Mazda Vision Coupe!
The entire experience was effortless and enjoyable. I test drove a couple of cars with Justin who was excellent but was on vacation at the time of the sale. Brenna Dawson picked up the ball and did a great job. She was up beat and energetic as well as very helpful.
Thanks again for your assistance in buying my new ride. All the best.
Sincerely,
Jordan Kerner
FANTASTIC EXPERIENCE!!! Words cannot express how grateful I am for Justin's help in the end to end experience of purchasing my new 2020 Mazda. Having seen the online reviews, I made an appointment with him. He was highly responsive, kind, engaging and knowledgeable about all aspects wanting to ensure I was happy and comfortable with my purchase from not only evaluating options, pricing, test drives, making the selection and then keeping me updated all the way through to the delivery of my new car. It showed he cares. As a repeat customer, I'm certainly thrilled to have such a seamless experience.
If you're in the market for a new/used car, I'd HIGHLY recommend you make an appointment with Justin. He truly went above and beyond with the added bonus of no pressure, no regrets, and total satisfaction!!! Thanks again, I LOVE my new car!
The battery on my Hyundai died just in front of the Mazda dealership. I went in asking for help and they attended to me promptly. The gentleman walked a couple of streets carrying his booster pack and had my car started in no time, he refused my offer to pay.
My next car will be a Mazda and I will go to this dealership to get it.
Thank you Gyro Mazda you're amazing.
We were recently shopping around for a new car and had the pleasure of working with Melissa. She was informative without being pushy, knowledgeable without being overwhelming and very easy to work with. She had our current car appraised for us so we’d know the trade-in value from the start. She got us answers to our questions and followed up with us to make sure we had everything we needed. Everyone that we met at the dealership was very friendly and the level of customer service went above and beyond many other dealerships we visited. I would highly recommend Gyro Mazda and in particular Melissa if you are looking to purchase a new or used vehicle.
When you go to Gyro Mazda, make sure you go see Justin. He is absolutely amazing! He’s not just looking to make a sale. He truly cares about you as a person and wants to make sure you’re comfortable with the process and the decision you make. He had our back the entire time and I’m grateful to have met this guy. When I come back, he’s the one I’m coming back to.
Thanks again, Justin!
This dealership has a great staff that truly goes above and beyond. They made us feel like we were not just a sale. It was refreshing! They have a wide variety of vehicles to choose from so it made choosing a bit more difficult. Thats a pretty good issue to have!
This was my first experience with Gyro Mazda. It was pleasant and the staff were all very accommodating, especially Melissa. She was kind and highly knowledgeable about Mazda vehicles. She made the process of purchasing a new car smooth and easy. I highly recommend anyone looking to purchase a car to go see Melissa at Gyro Mazda.
It was an amazing experience working with Gyro Mazda especially working with Melissa. You were very courteous and had answers to all of my questions also, had splendid knowledge about what you were selling. You also communicated with me very well to ensure a worry free experience in buying my first car. I really appreciate your patience and kindness in answering all of my queries. Thank you so much!! I will definitely refer Gyro Mazda to those who want a top notch experience in buying a Mazda.
Mazda’s are awesome!! :D
The first day that I came in was, if I remember correctly, 1st week of August or may be last week of July 2019. But as Gyro has a pretty comprehensive test drive route to experience a car in all aspects, that's what caught my eye when I pinged them online.
Danielle , as she mentioned this savvy title, uhm i think 🤔🤔, online specialist (again i think and I am not sure!! 😁) responded to my request. I dropped by one morning for an awesome but a bit scary drive (i kinda messed up... My bad!! 😒😒). I was happy with the experience and sort of made up my mind there. Especially because Danielle had a pretty unique way of giving me a feel of the car along with how to enjoy it, as if I was already owning it. I loved that feel and I don't know if I thanked Danielle enough but kudos to you, Anna, Valerie and your team.
Before and on the D-day of me picking up the sparkling new red 2019 mazda 3, I had and was troubling Anna as well as Danielle a lot with small favors. Danielle is usually pretty busy but Anna took over to help me out with the smallest and detailed favors that I was always hesitant to bother Anna-Maria with. She was very much polite and helpful until the final paperwork, delivery and the final zoom-zoom out of the dealership. Thank you so much and more Anna-Maria.
Great bunch of peeps at Gyro, I would appreciate that, even though they meet and deal with wierdly-hard people, like me 🤪, every day. I am glad and was a pleasure to do business with Gyro Mazda especially Danielle and Anna.
They are moving to a spanking new showroom just opposite and would love to visit when they inaugurate it.
All the best Gyro Mazda and peeps out there just go visit the dealership especially for the test drive experience. Also if you buy a car the get to 'bang the gong', pretty cool and fun. 🤙🤙🤙
Awwweeesssooommmeee Zoom-Zoom!!!
I visited this dealership a total of four times starting with obtaining information about a specific vehicle, test driving the vehicle, arranging a sale and finally picking up the vehicle. In all cases the staff I met were friendly and helpful. There was no "hard sell" but I felt they wanted my business and were happy to help me make an informed choice. In the end they were quickly able to locate the vehicle that I wanted and everything proceeded very smoothly. I felt I got a good deal. Overall this was a good experience and I appreciated the family atmosphere that all the emplotees conveyed.
John M.
We were very impressed with the sales, service and finance team at Gyro Mazda with our recent purchase, which included a trade-in as well. It was a positive, seamless experience conducted professionally from start to finish. This is the third vehicle I've purchased from Gyro Mazda, and we recommend them highly -- not to mention how much we enjoy the cars!
Danielle was helpful and very friendly in showing us around and doing a test drive — amazing!
Unfortunately, at the end of the day, they are not competitive with other dealerships when it comes to price. You can find much better prices elsewhere, with much more willingness to negotiate.
Ended up buying from Mazda of Toronto down the street for a way better deal.
Danielle was helpful and very friendly in showing us around and doing a test drive — amazing!
Unfortunately, at the end of the day, they are not competitive with other dealerships when it comes to price. You can find much better prices elsewhere, with much more willingness to negotiate.
Ended up buying from Mazda of Toronto down the street for a way better deal.
Danielle is the best sales person in the world. She makes your whole journey of purchasing comfortable without any stress. I highly recommend people to come to meet her and buy their dream car here!
People are very courteous and polite. Justin the sales guy 😂 is really awesome. He treated me and my wife very well. He really knows the product he is selling. The manager is very appreciative and kind to customer. The finance manager is very good in terms of financing procedures. Over all I will highly recommend Gyro Mazda. Not only that the people are great but also their cars. And that is the reason we bought the 2019 Mazda CX-5.
Very pleased with my purchase and the terrific service from my Gyro team, Melissa and Anna-Maria. We went to test a Mazda3 and Melissa presented a car that just arrived, with better mileage and higher trim level. She was attentive to my needs and responded to all my queries very candidly and promptly. Melissa is very attentive and personable - I highly recommend Gyro because of her complete care. The other half of my team, Anna-Maria presented various financing options and thoroughly respected my decisions. I plan to make Gyro my sole dealership for all service and future purchases.
Great car buying experience. Highly recommend Ryan and the entire Gyro team and love my new Mazda CX3GT in the most beautiful RED I have ever seen. Beauty in a sea of grey,white and black sameness.
Excellent customer service, especially Mellisa, she was so great. She fulfilled all our needs. Keep up the good work and hope to see you again.
Very friendly and cooperative staff. I discussed couple of permutations and combinations as I wanted to returned my leased car and wanted to buy new one, hats off to Melissa, she did really good job and gave us a very good deal. Before visiting Gyro I had visited Brampton Mazda showrooms but I did not get good deal like which Melissa gave us. If you want to get best deal then you should reach out her, definitely you will get great deal and you will never regret. Thanks again Melissa Grosse and team .. 👍👍👍
amazing customer experience for 1st car purchase! staff very knowledgable and process was quick and simple. highly recommend for those looking for a great deal
All the staff where amazing! Each person that aided me throughout the process was very knowledgeable. Given that this was my first time purchasing a vehicle on my own, I can honestly say that the staff knew what to say in order to ease my nervousness. Overall 10/10 would recommend.
I had a much smoother experience purchasing a vehicle than I had at other dealerships, this was my first time purchasing a vehicle.
Ryan was my salesperson, he was patient and understanding enough to answer all of my questions as well as thoroughly explain the differences between any models/makes, he really helped me learn a lot about what I want in a car.
Jack & Viji helped with the financial side of things and reviewed every aspect of the bill of sale with me and my wife. They explained the benefits of having an extended warranty, as well as the paint/interior/rust protection in detail.
Rita coordinated the car delivery for us, she was able to show us all of the features available on the vehicle and taught us the basics of any of the available functions we asked about.
Overall, I had a great experience and I recommend anyone looking to purchase a vehicle to stop by and explore the possibilities.
Great service. Process of purchasing a car couldn't be any easier and I have Melissa and Anna to thank for that. They were very responsive and informative. Thank you!
I visited this dealer recently and had a great experience. I met a sales person Justin, who explained all the options available and spent lot of time with us. We did not end up choosing Mazda but overall experience was great and I would highly recommend to visit this dealership if you have decided to get a Mazda.
Very professional service. Liked how they deal with the customers. Transparent and fast transactions. Have dealt with Melissa and she was very good. She has even updated us of every step including the car service and detailing. Very friendly, knowledgeable and helpful. 5* 🙂
I had an absolutely amazing experience. I was looking for a vehicle with certain specifications. I called about a vehicle I saw online but it didn’t have one of my requested specs. I got a call several days later from Kevin who actually cared enough to remember everything I wanted and made sure to contact me as soon as they got a vehicle that checks off my list. The purchase went so smoothly, we bought the car the same visit. Amazing staff, and very professional. I would definitely recommend! Their prices truly can’t be beat!
I came here to buy my first car and Danielle was wonderful! She really went out of her way to make sure the car was right for me. Everyone I interacted with was pleasant and helpful.
If you want honest sales staff, Gyro is where I would suggest you go!
If anyone from Gyro is reading this, keep it up! Y'all are awesome!
I am pretty disappointed in this dealership. We purchased a used Hyundai here recently and were promised that the rust under the hood would be completed removed by either changing the hood or buffing down to the metal to coat it as brand new so that the rust would be completely gone.
We were promised a delivery date and coming from Brantford to Gyro Mazda is about a 2 hour drive. We were not told that the delivery date was pushed because the rust under the hood was not fixed until we arrived and that was very frustrating and poor customer service as my husband had to take the day off from work and lost a days worth of pay. Plus he would need to take an additional day off to travel again to pick up the vehicle.
They apologized when we went for the pushed delivery date which was nice and appreciated and the transaction was completed. However about 1 and a half months after, under the hood has rusted again in the same spot leaving me to believe it was a cheap and shady job with just a cover up as opposed the a full repair that was promised.
There were a couple staff members that were very nice and kind which is why I am giving a 2 star however I have to give low ratings due to the experience during and post purchase. Though I cannot comment on purchasing or leasing a new vehicle, I would recommend to purchase a used vehicle elsewhere.
EDIT: Thanks to the owner for reaching out to my husband to rectify the situation and replace the hood. Much appreciated which is why I have changed the rating from 2 stars to 4 stars. Thank you for taking the time to address our concern and to back your company value!
Gyro Mazda is a great dealership for Torontonians. We had originally been looking at another Mazda dealership outside Toronto but one visit to Gyro completely changed our minds. The service is so nice during every step of the process - from entering the dealership through to getting the keys and picking up the car. So informative, so supportive, so kind. Their service garage is also so lovely and accommodating. Would highly recommend on all counts!
Excellent service. Ryan is an expert at engaging you to completely focus on your goals of buying a car.
Anna-Maria is a very talented person and lets you know on spot what all they have in for you! Her knowledge related to finances is outstanding.
I wish them success!
Ok, so I bought my Mazda 3 here on a great deal. Zero percent and no down payment! I bought the demo car which really wasn’t any different from a brand new car. Amazing staff, super friendly and knowledgeable.
And when I was in accident a few weeks ago, all I had to do was bring the car back in. Again, I received my car in excellent condition after the repairs. They had cleaned all of the car - including my dirty mats! Thank you guys!
Oh, and they have a shuttle service that gets you to anywhere you want when you drop your car for services, nice driver, I think his name was Jim.
If you’re thinking about buying a car, this is the place.
Service was super relaxed but professional and informative. I will continue to bring my car here for servicing.
I came in for a look and meet a rep there named Joseph Chow, very professional and seasoned. All auto sales people should be trained by this guy. Class is his middle name and I appreciated his easy going attitude and he was very professional and knowledgeable. 10 stars if I could give them.
I just bought my first brand new 2016 Mazda 3 Sport GS at Gyro, with the help of Sepehr Kerendi and the lovely staff (i.e. Nick Kobzar and George Tzortzis). They really know how to take care of your wants and needs! Thank you again Sepehr and staff, you've been wonderful. I will definitely be coming back for another one.
I leased a Mazda 3gt a few years back and had a very Professional respectable experience. No hassles, straight up, take care of the customer servive and same when i returned the car.
Just bought a CX-5 from Gyro and the experience truly has been outstanding start to finish. Andrew sales person was absolutely great to deal with, very knowledgeable and put no pressure on myself. Was pleasure dealing with Jack and George as well, who were very friendly and knowledgeable as well. I hope service department will be just as great as sales. There is always someone at reception, as well good waiting space with coffee. Definitely recommend this location, especially mentioned employees !
I financed two 2014 Mazda5 from Leon[Changlong Zhang] last month. Salesman is very patient and friendly. Delivery Co-ordinator George is also very professional and friendly. They also helped me to remove 2nd and 3rd row seats, as i required. I'm very happy about the whole experience in this dealership. Definately gonna refer this dealer to my friends.
Thank you Leon/George and Gyro Mazda.
Zhibo.